Creative Cloud Services

For the past week, sending or sharing video files via the cloud has either been very slow to generate a link or not working at all.  Seems to only be affecting video files.  If I right click audio, image or document files, then click the "send a link" option, the web browser opens, the link generator pops up and a link is generated.If I do this same thing with a video file, .mov or .mp4 have been tested, the link generator box just spins and spins.I have tried this on 3 different computers, with three different Creative Cloud Teams Accounts, with numerous video files... all with the same result.Any help is appreciated!

Hi, I've been trying to sync some files to the Creative Cloud all day but have been getting the same problem. The files begin to sync but then fail shortly after and the little red error icons come up. The message I get is 'creative cloud unable to sync due to server error'. I'm connected by ethernet and when other colleagues sync files into our shared folder I can access them. I'm just not able to add new ones!Any help would be much appreciated. Thanks, Jamie

Dans mon dossier Utilisateur, j'ai le dossier "Creative Cloud Files" et le dossier "Creative Cloud Files (archived) (1)".Le dossier "Creative Cloud Files (archived) (1)" peut-il être jeté ?Mac OS X 10.10CarlCe message a été modifié par : Carl André Fontaine

I 3th time tried to buy photoshop while 2 month, but still no results. Spend money, but cant use.Any body know what is it? Thanks.

Hello, I have a big problem with my Creative Cloud Libraries. In the last few days, this has happened in all the apps I've tried (PS, ID, AI).The Libraries panel is completely blank, no error message or anything, and in the Window menu it is listed as %dl_libraries_panel_name_cc.See for yourselves.I don't really know how to fix this, hope somebody can help me.Thanks.

Hi, when I save a spread from the book I am working on to Creative Cloud, are they saved online somewhere? It appears they are saved only in C:John/CreativeCloud. I need to make sure they are saved online in case my PC crashes or is stolen.

I have created an InDesign document and I have transferred artwork, that is available on my local PC, into a dedicated CC library for the project as I have 2 or 3 different sized posters to design for the same project.All looks well, until I try to re-open any of the documents where it suddenly states that:"This document contains 14 links to sources that are missing.  You can find or relink the missing links using the links panel."So, I "OK" this and am shown my document and, lo-and-behold, the missing link sources are all displayed AND are all in my CC library for the project.Except...when I export the document to PDF, so I can send it to my printer, the elements are all missing and are replaced by blank white square spaces!Aaarrggghh!!  I've spent a lot of money on this software exactly to prevent stupid, idiotic, crap like this happening and yet here we are again with the same old inexplicable IT nonsense that does nothing but make me want to move to the woods and become a

Can you bulk download from the "my assets" part of the cloud server?  Also, can you open files in Photoshop or Bridge from the "my assets" portion of the cloud?  Or do you need to download the files to work on them?Thank you,Jennifer

I use my creative cloud folder to store various images, songs, etc that I use in projects. Well today after trying to open the creative cloud app and being prompted to download anew it wiped the entire folder. My folder was over the space limit, but this was never a problem before just not everything was synced. Is there anyway for me to get this back? There was literally years of work in there.

Hi guys,I've been given an Adobe Creative Cloud team subscription by my client. And for what I understand, I've been also given a 100GB storage limit. I've tried syncing my files through the Creative Cloud desktop app and it worked well, the total file size for the files I've synced is 2GB. I tried syncing files the next day and the app said it failed syncing as I have reached the storage quota and I should clear my archive. I checked my archive and it was empty, and I also tried uploading my files manually through the Creative Cloud website app and it also failed upload, citing that I exceeded the storage quota.My question is: Is the 100GB file allocation for me only, or is it spread across the team I was included to? Is it the reason why I can't sync files anymore?

I just purchased the ability to convert pdfs to power point presentations. But I can't get anything done because I keep getting an out of storage space message. How can I be out of space when I just started with this program? Can anyone advise me on what I might be doing wrong?

my cc library is not syncing please help

Frustrated!  I have two accounts with creative cloud - both for work, one registered on my pc with one email address, one registered on my mac with a different email address (different IDs for different operating system licenses). the cloud storage is shared and collaborates so any changes made on either machine sync up together. perfect.however,  one of the email ID's (the mac associated one) has stopped syncing between the desktop and the cloud. i have tried syncing on both devices and it won't sync on either. the other ID appears to sync up fine on both devices. i've uninstalled/reinstalled, run cleaners etc. nothing seems to have worked. the blue circle just keeps on spinning. My IT dept. at work has ensured that both my associated email addresses don't get blocked through the firewalls etc. any ideas why one account will sync and the other won't?!

I am uploading 1920x1080, and 1280x720 mp4 to my CC library and they are being resized to 500x500 and thumbnails are also being removed in the online viewer. Also when i share these videos they are smaller and don't provide a thumbnail.This all started happening a week ago, before then everything worked as expected.Try and upload a video to your library and see if the same thing happens to you.Someone on the forum said its a possible metadata issue, which seems like an easy fix to me, but i also don't know.Hopefully it gets fixed soon.

Same here. Anyone ever find a fix for this??

For me the folder link now is working again but the download won't work. If you hit at Download and chose a format you will be redirected to that URL:https://scproxy-prod.adobecc.com/download?resource=https%3A%2F%2Fcc-eu1-prod.adobesc.com%2 Fapi%2Fv1%2Fassets%2F0e8d7bee-…with nor result. White screen, no file.

I've tried lots of the offered solutions, uninstalling & reinstalling, deleting OOBE files... nothing is working, please help - we have one critical font that I now cannot use at all & I'm on deadline. On reinstall, I can occassionally get the app to open but then it immediately crashes and closes.I open Typekit, syncing & resync fonts but nothing.NOTHING WORKS!Using a 64 bit PC, running Windows 7 and have full creative suite (not in the cloud) of CS6.I need a solution to this ASAP!!

I have 447.4 mb of files in storage on Draw on my iPad Air. But when I go to the Creative Cloud it is missing about a 1/4 of my files. I want to transfer them to my iPad Pro but I get an error message 'The operation cannot be completed. Cannot allocate memory.' Any ideas anyone?

I've loaded Adobe Creative Cloud and programs.Files are not updating from desktop to cloud or reverse!  I've copied and pasted files from my documents to my new cloud drive.All files are there and the cloud (top menu bar) says all is sync'd... I've tested from my laptop, all is there.I do not have syncing indicators on my documents on my hard drive.What have I done wrong... All current operating systems and programs running.ThanksMichelle

Why is this? I need to give someone a bunch of smart object assets for a PSD I recently shared with them.Also when creating a new library, it doesn't show up on my account.It just shows me the image below when I click on the side menu link "Share Link...":I need help with this ASAP as it's for a client and they don't have much time to wait! >.<This never used to happen with older versions of PS

I am uploading 1920x1080 mp4 to my CC library and they are being resized to 500x500 and thumbnails are also being removed.As you can see from the screenshots the previous videos have uploaded fine. This just started happening this week. I have also tried re-uploading a file that has already been uploaded an it is also resizing those to 500x500. I have tried both chrome and safari, uploading from Premiere and also the CC folder on my desktop. If anyone has any tip on what i'm doing wrong or if this is just a random CC glitch, please let me know.The videos with the thumbnails are 1920x1080.The videos without the thumbnail was resized to 500x500.I have tried re-uploading the previous videos and they are now being resized to 500x500.I have only used 12% of my 100gigsThanks,AJ

So I've just made a new library to use it on Photoshop CC and the new Dreamweaver CC, however the library is empty and I can't do anything. The CC icon is displayed with an exclamation mark, when I click it, the following message pops out:"To sync libraries, you need to activate Creative Cloud files sync", in my system language. When I press the "Enable" button, nothing happens.This is different from the "Can't connect to server" issue, so I couldn't fix it with the steps mentioned on other posts.

‌Video uploads to creative cloud but cannot open it? And says zero bytes

Hi,I inadvertently have two different CC accounts. One account was created when I  began using "Ideas" mobile app several years ago. I have a hundred or so drawings backed up to the cloud under this ID. I also created a profile when I bought a CC membership with Creative Suite (pre-paid for a year - in February). What I would like is to have the 1st CC folder (the one with the drawings) available when I am logged on as the 2nd user. My initial thoughts are a) cancel the membership on the 2nd account and sign up for the account on the 1st account. That would probably cost me money, but it would extend my membership by 2 months. b) Find a way to save the CC files (in their original formats, not just as jpegs) to my hard drive so I can sync them to the 2nd account.I would appreciate any feedback/advice I can get. BTW, I already tried to go through Customer Care about this issue and they were unable to assist.Thanks,Christa

Updated CC and now all my libraries are empty!