Creative Cloud Services

I can't sync files and the Folder Location option is greyed out in the creative cloud app so I cant choose another folder. It looks like the folder was deleted and restored now the app seems to have lost track of where to sync. I've tried reinstalling the creative cloud app without success.  Any suggestions on how to restore the link would be appreciated. Running OSX El Captain. Thanks.Update - I did create a new admin account to see if I could get it to work -  it does - so the challenge is now how to reset my existing main mac account so that it begins to work again - hopefully someone knows which files need to be tweaked to get this working.

help please...

Hi there,I work for a company that has a business use account for Adobe CC products. My colleague and I are not able to use the same Typekit fonts on our respective machines, fonts based out of the master account. What are we doing wrong?Thanks!

Was working and suddenly found missing links on my file, when checking my creative cloud folder that i'm working from, all files are gone!From 25G used to 0.1%We are a an international agency who trusted the cloud and were using it for a year now, went through some troubles, but this is the worse that can happen.We need the files, days of work worth a lot!Please tell me that we can get the files recovered.

All my files are suddenly labeled private, I cannot click on the "create link", nothing happens there...

I just updated my work computer last night to El Capitan, and my Creative Cloud Files folder on my finder menu disappeared! I'm trying to figure out how to re-link it to the Mac, but when I search through the Adobe Creative Cloud folder and apps I'm not seeing anything about syncing files...I don't even see creative cloud files anymore, but I found it under Adobe Document Cloud(??). It's so much easier to switch between computers for work / working at home with the cloud access!! Help!

Unable to create the Creative Cloud Files folder.  This is the place I go first.  The on-line help says to go here and then under file I can enter location of the Creative Cloud Files folder, but as you can see I don't have that option.  Only to hit the Start Syncing button.The Creative Cloud File folder is not at the destination it is pointing to because that Hard Drive no longer exists. clicking Retry gives me the exact same error, clicking Restore does the same, but without the Retry button.  Meanwhile my Creative Cloud App screen looks like this, (until I click Turn File Sync Off):I know where my Creative Cloud Files folder is, I just don't know how to tell that to the CC app.Thank you SO much for any help!Michele

hello yalli can't connect to my cc library on photoshop or illustrator. When i make a new library this does show up on the web cc color.Also my storage says it's full but there are no files in there.Please advise  

Just getting started using shared CC assets. I can see and use the first batch of imaged shared with me just fine in my library in Illustrator. Recently a second batch of images was added to the shared CC folder, but only the first batch of images is visible in my library in Illustrator, not the second batch. When I click on the CC button in the bottom corner of the libraries window it says "all libraries are up to date." What am I missing?

Hi, I am sure I deleted all Files and Folders in my Cloud (20GB) but the CC Desktop App still sows the use of 1,26 GB.I need all 20 GB space! How to delete the rest?Please see attached Screenshots.

I've scoured the forums and tried everything in regards to the file syncing issue. One thing I cannot seem to find is the .log file. I went to User/Library/Application Support/Adobe/CoreSync and i'm not seeing any .log files.The files are viewable on the web, but will not sync to my CC Desktop App.

Hi,I like the creative cloud application for installing/updating apps from a single place but I'm not using or planning to use the cloud files feature. I disabled it in the preferences but the link to the local folder gets re-added to my favorites list in Windows explorer anyway. When I remove it, it gets re-added anyway - I manage this list carefully and want to keep it short and sweet. How to I prevent creative cloud from creating this link?Thx,Markus

Hi!I'm trying to see my files by the app Creative Cloud, but it says: ''Impossible de charger l'emplacement de synchronisation" (Impossible to charge the synchronisation location)

I'm a long-time ACP member and forum moderator on several forums. I have two Macs running Mac OS X 10.10.5. Both of them were updated this evening to the newest version of Creative Cloud app, 2.3.0.151.On my MacBook Pro, the CC app is running fine. But on the iMac, there is no access to File Sync or to Typekit. All I see is under Fonts or Files is the spinning blue icon.When I investigated CC app of this computer, I found the following:* In the preferences, File Sync is clicked On, but the Folder location is grayed out and empty.* In the preferences, Typekit is clicked On, but grayed and not selectable* When I use the Activity Monitor, I see that the "CoreSync" process is not running (as it is on the other Mac, and when I've observed it before)When I came to this forum, I saw the notice about CoreSync problems. I followed the instructions in this help file:Creative Cloud Help | Uninstall the Creative Cloud desktop appI uninstalled CC app, and used the link to reinstall it to version 2.

Hi,I have just installed the trial version of illustrator & Creative Cloud is repeatedly saying 'There was a problem syncing some files'.If I choose 'Learn More' then it tells me 'Unable to sync "move.ai"The file is present in the folder, and has a red triangle next to it.Any advice, either to cure the issue or just top Creative Cloud reporting the issue as a problem.Thanks in advance.Peter

Hello, I have a lot of photos, organized by folders. Can I choose which folders to sync between my devices? Thanks.

how can i deal with my desktop failing to open creative cloud because of a message some files failed to sync? !

I'm on a project where I'm switching between using my personal computer and a company (public) system. I'd like to be able to sign into and out of my CC account on the public computer and delete my files when I sign out for security purposes. However, if I just sign out then delete the files, or pause syncing then sign out and delete, it creates a problem. The problem is that when I sign back into the public computer it recognizes that I've deleted the files and deletes them from my CC account, so I have to restore the files from archive. Is there a better way? If not I'll just stop using file sync.

Can i disable the syncronization with Cloud permanently and without the possibility to enable it? If not can you recommand a product similiar to this one that doesn't use Cloud?

With the addition of Art Boards to PSDs the advantages of reviewing a single PSD in browser through CC is less than desirable. In fact it really kind of sucks. I would recommend that Adobe do something to make the reviewing process a little nicer for clients that I'm sharing with and expect comments back. My recommendation is for the browser version of CC recognize the art boards and display them as slides allowing each one to be commented on. And think about how a client that can barely grasp anything technical is supposed to understand what he/she is looking at when it comes to three different views of the same page. The browser view is not very intuitive when it comes to zooming in and out either.Just some feedback.

I ran into an issue where a .dll file (easyredirect64.dll) was causing some issues. Notably; it would cause explorer.exe to hang, and would cause all my Creative Cloud programs to crash immediately on startup. Before deleting the file, the only solution was to uninstall Creative Cloud plus all the apps and reinstall before the problem inevitably happened again. I've since deleted the file, and now explorer works fine, but when I try to re-install Creative Cloud, something peculiar happens. The installer unpacks and goes through most of its installation fine, but when it gets to the last step it just...Closes. The process is still visible in Task Manager, but nothing happens. An item is created in the start menu, but pressing it does nothing, nor can I uninstall it in Programs and Features. The only way to remove it is to restart Explorer, as it locks a CoreSync .dll whenever this happens (CoreSync_x64), and then manually delete all the files. I am running Windows 10 64x.

I have a trial version does that matter in synching of files in Lightroom?

I use the Adobe CC app on both my Windows and Mac machines to sync files. It always works fine on my Windows machine. However on my Mac I frequently notice that files aren't syncing so I go into the app preferences \ Creative Cloud \ Files and discover that file syncing is turned off. I can turn it on and it syncs everything just fine, but why is it constantly being disabled? This is really frustrating. Jason

HiI ended up with creative cloud which I never really wanted in the first place.I uninstalled it but appear to be stuck with the folder icon in my Explorer navigation pane.Any ideas how to get rid of it?Many thanksJulian

We’re having a pretty serious and ongoing problem with Creative Cloud for Teams. The problem started when one of our users (my boss) could not access and empty their online “Archived” folder which was taking up around 66% of their allotted 100GB storage. (Here’s the Adobe forum post that referenced the same or similar, still unresolved, initial problem that we’re having. https://forums.adobe.com/message/6252821#6252821)      I’ve spent about 45 days so far trying to resolve the issue of accessing and emptying the Archived folder via the regular channels provided by Adobe - email, chat and some phone conversations with lower-to-mid level tech support and a call to a U.S. based sales rep. Here’s where things went from bad to worse. While one of the techs was trying to resolve this issue, they wound up deleting all of my user’s current “good” files(!) while still being unable to access the Archived folder. I was assured by the tech that Adobe will eventually be ab