Download & Install

Hi I had an issue with Creative cloud which has not been resolved till today. This case is also linked to a previous case number 0189101114 handled by a Deependra Y. He was my first point of contact and it all went downhill from there. I related my issue of not being able to download and install updates through Creative cloud on my desktop and he proceeded to troubleshoot remotely through Bomgar. He then went on to try to uninstall all Adobe programs and tried reinstalling without any success. He tried it a few times, and by then I told him to stop and reinstall my Programmes only and forget about Creative cloud as itwas visibly still problematic, but he said he doesn't want to do that.(yes his exact words) I also told him that it was lunch time and he said I could reconnect again, but I asked again that he reinstalled my Programmes. As I have a busy schedule that day, I left the comp. when I came back he was not online any more and I somehow reconnected with Deependra again soon after

Buenos días. Recientemente hemos adquirido una licencia para Adobe Ilustrator. La versión que podemos descargar no es compatible con Windows 7 x32. ¿Pueden indicarnos cómo conseguir una versión compatible con ese sistema operativo?Muchas gracias,

I have a student discount with Content Creators. I was supposed to get 60% off But it didnt happen. Can you help me to get my money back?

I can not install photoshop

Hi, everyone.I just bought Adobe creative, but I couldn't find the After Effects app, can someone tell me if it's inside an app with a different name. Thanks so much!Marcia   

It's been many years since I left Graphic Design and jumped to the field of Critical-Care Nursing, but I still occasionally bust out my old Illustrator files and draw... Just wanted to THANK Adobe for honoring my original CS4 purchase and assisting me with installing legacy software onto a new Mac. Your customer support and resolution for installation problems was top notch. I don't feel people say thank you enough when things go right - THANK YOU AGAIN Adobe.

Adobe Acrobat XI Professional (Windows 7, Box): Wie oft muss ich meine Studienbescheinigung nachweisen? Nur einmal bei der ersten Installation, bei jeder neuen Installation (z. B. wenn ich mir einen neuen Laptop kaufe), bei jeder neuen Aktivierung (auf dem gleichen Gerät) oder sogar jährlich oder in jedem Semester?

Hi everyone.Where can I find installers to InDesign, Photoshop, Illustrator and Acrobat to an iMac with High Sierra operational system? Adobe no longer have these installers. 

Hi there, to intsall the adobe premiere pro app in an offline mode. we can subscribe the annual licence package but want to install it by offline. As there is internet restrictions in our org., option is less to connect to internet. And we want the transitions, templates, packages that should be included

I have asked  this question before and been given the wrong answer and yet nobody else came on with the right answer, so I am asking again. I hate cloud technology.  I dont trust it.  I can't think if a better way to ask to be hacked than by using cloud technology. Cloud technology slows down my internet connection, and I also dont trust corporations at all, and that includes Adobe.  How do I know they are not selling my information?  I don't.  please read the entire problem before answering because if I am given the wrong answer again I promise I will not reply politely. This is a multi part question. I have CS6.  A downloaded version,  not the cloud version.  I will not use any software online for the reasons listed above.  a few months ago during an update,  adobe creative cloud was launched on my desktop. I cant close it most of the time because the drop down menu is just a big white box with nothing in it.  sometimes it i

Hi there. To install the adobe premiere pro app offline. We can subscribe to the annual license package but want to install it offline. As there are internet restrictions in our org., an option is less to connect to the internet. And we want the transitions, templates, and packages to be included.

how do you get rid of a 205 code!! Its driving me crazy

I have reinstalled the Creative Cloud apps to help resolve an issue. Now there are no app icons.

I got an email by coursera that i got a reward of Adobe XD for 9 months but when i redemed my reward i am unable to download it. It shows that it is not in my plan. I have attached screen shots of the issue help me please 

I bought Adobe Creative Cloud on Windows 10 and it doesn't open whenever I try click on the small icons, it just disappears and vanishes.

I'm running MacOS 12.6.3. For some reason the 'Installed' apps section of Creative Cloud isn't showing all the apps I have installed. I can do fresh installs of any app but then the installation doesn't recognize that I have previous versions and import any settings from previous versions. I have tried the Adobe 'fix' and this hasn't worked. Can anyone help?

My Mac is struggling to run CC, as it only has 8gb of RAM and cannot be upgraded – it's an iMac (Retina 4K, 21.5-inch, Late 2015), 3.1 GHz Intel Core i5, 8 GB 1867 MHz DDR3. I have heard it is possible to install and run Adobe CC from a partitioned external hard drive, to free up pressure on the internal hard drive. Is this possible, and, if so, how do I go about it? Layman's answers preferable as I'm not that techy – as is evidence by the fact I didn't realise you couldn't upgrade RAM in new iMacs after purchase! Any help greatly appreciated, thanks.

Hello, I'm currently trying to open Photoshop and Lightroom, which are Apps included in my Plan, but a PDApp window keeps opening, asking me to sign in and when I do, it offers me a free 30 day trial? Everything seems up to date, so I'm not sure what the problem is. Any help? Thank you.

How do I fix this?

Somehow Adobe deleted the account my serial numbers were tied to Adobe Premiere Elements 15 and Adobe Phoshop Elements 15. I need to get them on a new account so I can use them. I called support and they told me to post here.

Hi, I'm having serious issues with the Creative Cloud app itself. It's constantly generating massive amounts of .log files filling my SSD. It's also using a large chunk of my CPU power with java server processes. I read in help section that reinstalling the app will fix this issue, however when I go to uninstall the program it requires me to uninstall all existing adobe apps. I have tons of plugins and content that takes time to set up not to mention the time to redownload everything. There has got to be another way to reinstall CC without uninstalling all of my adobe software.

I have been using Adobe Photoshop CC 2018 (BTW, also Ai and Id) for a while now but I would like to update to the newest version. I have downloaded and installed Ps CC 2023. Now I would like to uninstall the 2018 versions of these apps, however, the CC Desktop only shows the newest versions. Are there any other ways to uninstall the older version without damaging anything? 

I'm trying to figure out why my Windows 11 bootup time was longer after I upgraded my PC. Running procmon showed me that 19 out of the 23 longest events were Adobe 'NotifyChangeDirectory' operations, mostly for 'node.exe' Any advice on how to speed this up or stop it from happening? Can I delay these operations until after Windows has loaded? I don't really know what I'm doing so any advice would be appreciated.

I recently acquired a joblot of macs and Adobe mac software from a company who had closed down. These are older versions like creative suite 2 3 5 all with licence keys ( and there's some dinosaurs like photoshop 3..)  Is there any way of checking if these keys are still active and is it legal to sell the software. I was assured the licences were no longer used as they purchased new versions every year or so. Any advice appreciated.