Download & Install

I have contacted customer service four days ago to cancel my subscription of creative cloud. But I still haven’t received any cancellation confirmation. Turns out I received an subscription renewal reminder today. Did my subscription cancelled or not?

I already have a subscription but it's saying subscribe  

After using my email to request an email that would allow me to verify my status as a student so I could use Adobe Substance 3D, I've yet to receive any email and it's been several hours. i can't even input my email again to see if it resends the email as it says the email is now being used. I see no solution to this, I've checked junk and my email, I've added adobe to my contacts , etc.im not sure what to do 

I tried to change my subscription to this special offer, but Adobe doesn't offer this in there overview.Do I miss something?

Hi guys, need some advise on how to get my photoshop to work. I pay £9.98 every month for years now and when i have just go to use it for a project, its asking me to do a 7-day free trial or pay for a plan. i have signed in to Adobe and it says i have no plan. But how am i still paying every month? I'm so confused, can anyone help Kind Regards,Beckie

Hola, no logro que se inicie el programa adobe Acrobat a pesar de haber seguido todas las indicaciones.  Tampoco logro contactar con soporte de ninguna de las maneras ni en un chat y mucho menos encontrar iun telefono de España o donde sea y que me puedan ayudar.  Parace que he comprado un programa cuyo soporte es dificil de conseguir.  Me pueden ayudar?Gracias 

Hola! Me gustaría saber si es posible tener activo cualquier programa de adobe en tres dispositivos a la vez. Hay algún tipo de cuenta que me permita tenerlo activo en 3 dispositivos? Gracias. Carlos.

Hey there,I have a free account but want to delete it as I get a lot of spam and don't want this. How can I do this?Regards,Max

Only one older version 22.2 option is available , which is not working on my desktop, please help me with multiple versions options  

Hi,We have Adobe CS6 Design and Premium installed on our windows server, when we open any of the applications a window pop-up that 'the serial number is already in use by maximum of 2 computers'I have attached the screenshot please help me to solve this issue.  

Hello,  I have an Adobe ID for work and I have an Adobe ID for private use.  I have Acrobat DC Pro installed to use for work, and LR and PS for private. However, I can not use these apps with separate IDs. I either need to login with my work or with my private Adobe ID. Which doesn't work for me. Because I constantly need to log out and log in when switching between Acrobat and LR/PS.  Is there a way to work on my PC using two different Adobe IDs?  If not, please consider implementing this, because it is a  freaking annoying limitation. 

Do anyone know how i can create adobe account 

Hello, it's 2 days that I am trying to find solutions to this problem and I hope someone can help me. The Error code is 146. The error log for the problem with installing Premiere Pro is the following:Exit Code: 146 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 1 warnings(s) FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'com.adobe.ccx.start-6.4.0', version:4.13.0.34 FATAL: Error occurred in install of package (Name: com.adobe.ccx.start-6.4.0 Version: 4.13.0.34). Error code: '146' ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0 WARN: Unable to move file at "C:\adobeTemp\ETR1E42.tmp\12\panels\com.adobe.ccx.start-6.4.0\Contents\images\dynamic-homescreen\S_Illu_PsHelpXArticleCover_5.jpg" to "C:\Program Files\Common Files\Adobe\UXP\extensions\com.adobe.ccx.start-6.4.0\images\dynamic-homescreen\S

Hi, I have access to Adobe subscriptions on my school computer, which provides it as part of the tuition. After looking through a bit, I found that I could put it on a 2nd computer, but it does not show that I have a subscription at all, even though this is the same account that I use on my school account. Is there any way I can fix this?

I purchased a new laptop roughly a week ago, an ASUS ProArt StudioBook.  I have been unable to either install or load Creative Cloud despite following every tip and trick documented. I've had 2 adobe support helpers remote into my laptop and still failed to resolve this problem.  I won't dwell on how frustrated I am, but I have spent probably 20 hours at this point with nothing to show for it.At first, I was not able to even install the CC and would eventually get an error like 207. After uninstalling and cleaning CC off, I managed to install CC 64-bit from the alternative download link page.Then it supposedly is installed but will not load.  It will just pinwheel and periodically set my fans off doing nothing.I've turned off firewalls, anti-virus, cleared caches, updated drivers, flushed DNS, changed permissions, created new Administator accounts and intalled and cleaned CC off more times than I can count. I've twice had "engineers" from adobe remote in to resolve the i

I want to cancel my subscription and the process is ridiculous! Keeps taking me round in circles without letting me cancel! I just want it cancelled ASAP! Why do Adobe make it so difficult?!

Ich verwende auf meinem Mac Book die Photoshop Version CC 2018. Bis vor einer Woche konnte ich PS ohne Probleme nutzen. Wenn ich Photoshop jetzt öffnen möchte, dann wird von mir verlangt mich anzumelden. Wenn ich das gemacht habe, schlägt er mir aber vor die Testversion zu nutzen ober eine Lizenz zu kaufen. Habe Photoshop bereits de- und wieder neu installiert. Das Problem ist nach wie vor vorhanden. Kann mir hier vielleicht jemand weiterhelfen?

Hi  I will soon need to remove my CC account from this Mac as I use it at work and a new employee will be using it and will need to subscribe to a new CC account on this machine . What is the best way to do this ?

I have been trying to install PhotoShop on my Mac and it has just been stuck at "Waiting..." and will not download any further. I have other Adobe apps like Illustrator and Lightroom installed so I am not sure why PS won't download.

when LR would not start because of missing DLL (substrate and ui) I unstalles LR classic and attempted to reinstall it the new installtion hung up at 90% and did not go further

My subscription renewed automatically, but the problem isn't there the problem is that actually i don't have money in my account to pay the subscription and i found that all my programs started usually working even i don't have money to renew.

THIS IS SERIOUSRecently, my internet connection drops to near zero responsiveness when Creative Cloud is performing an update of an application like Premiere or Photoshop. I managed to workaround the issue by setting the priority of setup,exe to low in the Windows Task manager. The issue is so intrusive that mail and browsing no longer work and the outside world no longer exists.  Also, an update takes hours. When the update is cancelled, normal internet operation resumes.

I cannot install any plugins through the creative cloud for any application. The ones I have installed are:PhotoshopIllustratorAcrobatXDFor Photoshop and Illustrator, any time I try to install a plugin I get this error:For XD, the problem is a little different. At first, I tried installing plugins through the in-app marketplace, but it would just keep loading for a long time and eventually quit. When I try to install plugins through the Creative Cloud app, it says that my version for XD is not up-to-date.I tried seeing if there were any missing updates, both on the "Updates" tab as well as through Menu > Help> Check For Updates, but all apps seem to be up-to-date.This is a big damper on my workflow.

Hi there, I'd like to download Adobe XD but the current version of the app that's showing in the Creative Cloud downloas list is not compatible with the Mac OS software I have installed (10.13.4). I had XD on the Mac previously so I know that there is a compatible version. I've tried to follow the instructions here on the forum and in the Adobe Help Centre for downloading a previous version but quite simply, when I click on the 3 dots next to Adobe XD in the Creative Cloud download list "Other Versions" is not available. Please note that upgrating the Mac OS is not an option. Can anyone help? Or let me know how on earth I can contact an actual person at Adobe for help? Many thanks, Jayne.