Download & Install

I need to reinstall adobe .... I would like to download to my new computer but I still want to put it on anohter computer also.  I completely lost my old computer and hard drive.  I'm concerned adobe will think I'm downloading for a second adn third time when, in fact, I'm not. How do I proceed?  I know to download but how will adobe know I want two downloads (two computers) with ONE replacing the crapped out hard drive where I no longer have the original adobe I downloaded?

Alright information first:I just bought a Dell XPS 15 (9510) new. Has i9 processor, came with Windows 10 pro with free update to 11 pro. If more spec or hardware information is helpful I can supply that. This thing is brand new from Dell and I've had it for 3 days. I tried installing Adobe CC App. While still using running Win. 10 and it failed—received "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud".  I then upgraded to Windows 11 and tried again to receive the same error unfortunately. Now I've tried everything that has been suggested on this forum in related threads. Used both the CC uninstall application as well as the CC cleaner tool. I have restarted, shutdown, uninstalled, removed all adobe related files, disabled firewall in every order on both my main account and the hidden admin account that I enabled. Nothing worked. I contacted Adobe last night,

Actualmente tengo mis aplicaciones de Adobe en mi iMac. Querría tenerlas disponibles en mi MacBook Pro también. Es posible? En caso positivo, cuál es el procedimiento para hacerlo?

Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64 Serial number: PUBLIC FORUM DO NOT POST PRIVATE INFORMATION Application folder: C:\Program Files\Adobe\Photoshop Elements 2021\Temporary file path: C:\Users\W. Lawry\AppData\Local\Temp\

My computer recently crashed. I purchased adobe lightroom Oct 2017 and, I went to download it. It's no longer available. I will like to get a downloadable file again. Thank you

On reboot Adobe CC attempts to download 'cc.png' from 'connect.ffc.adobeoobe.com'. I've been pressing cancel hoping an update would fix the issue but no luck so far. There is another thread with the same issue but that was marked 'solved' when it was clearly not solved.  

Hello!There are at least two other topics here on the same issue that are both unresolved (even though one says "Solved"):https://community.adobe.com/t5/get-started/what-is-it-cc-png/td-p/10438728?page=1https://community.adobe.com/t5/get-started/creative-cloud-attempts-to-download-cc-png-on-pc-boot/m-p/10723862?page=1#M440339 I have got the same annoying bug as these people.After system start there is a popup window that prompts me to Open/Save/Abort the Download of cc.png from connect.ffc.adobeoobe.com.No matter which of the three options I chose, the same popup apears after the next system boot. Has anyone being able to solve this? thank you!Ulrich

I am working at wise market australia and facing installation error at my system. I have premium version of adobe but unable to install the program at my laptop. currenlty facing 205 error

How to get free upgrade for new laptop ?

My old laptop crashed so I had to get a new one. How do I transfer photoshop to it if I can't access my old laptop to deactivate it?

Error Message: "We've encountered the following issuesInstaller failed to initialize. Please download Adobe Support Advisor to detect theproblem.""Get Adobe Support Advisor"I have Windows 10, Creator Edition.First, I installed Adobe Photoshop Elements 15, from the DVD, and there was no problem.Second, I tried to install Adobe Premiere Elements 15, and got the above error message.Third, I removed versions 14 of both using Windows Uninstall. That failed, so I erased the folders for versions 14, and the partial install of Adobe premiere Elements 15, and tried the DVD install, and still got the error message.Fourth, I copied the files from the DVD to the hard drive, and tried to install, and still got the error message.Fifth, I downloaded the install files, and still got the error message.I have tried installing in each case as admin, and that does not help.I have clicked through to obtain Adobe Support Advisor, and found no such software, unless that simply refers to messages like mine.Si

I am trying to convert a web image of low resolution to a jpeg that I can use to print on a post card.  What is the best product or application to use to modify it? Is there a recommended procedure?  Can the Adobe products that I have access to with Adobe Cloud help me or do I buy an application for that?  Help! 

I was charged for double downloads.  I only wanted the pc version of adobe photo elements and premier student version.  How can my credit card be credited?

The photoshop preferences were not saved last time program was shut down. It seems the easiest way is to uninstall and reinstall program but dont want to lose my paid subscription. Is this possible to do without losing my paid subscription or is there a easier way to get them back on there? Tool setting are there by the way its the preferences at the top that are gone.  

At home, I use CS5 Master Collection on a Windows 7 Professional  64bit PC. I received an offer from Microsoft to freely upgrade my system to Windows 10 Professional at the end of July. Will my CS5 Master Collection work, or have any problems in Windows 10? I understand from Microsoft no applications have to be reinstalled in this upgrade, like one would have to do if installing an OS from a disk, and they say all applications currently installed, will still be so, after the upgrade. Is there anything I need to do before this upgrade, to facilitate a smooth transition to Windows 10 Professional? I despise cloud products(subscription based software) and will not be using or upgrading to any CC products.

 Hi,It would be my first time to buy on paypal the creative cloud. I was planning it to do it continuously. I have no credit card, so I made an paypal account. it is pending already for 3 days.I have just found here , it can take an other 7 days...Are you serious?  Will it stay all the time like this? How does this work?No explanation, no e-mail about my order, no information how and what...Seems sad and ridiculous.I even can not find any place to contact a "real person".. Is this normal?I'm pretty much disappointed.  E.Smith 

Hello all. Having issues with all my creative cloud programs. a lot in the suite and have it installed. but every application cant very subscription status. I think certifiactes my be an issue. No certificates are in the "manage computer certificates" control panel. Win10. No possible internet connection and for a standalone. Any group policy settings or regisry specific settings may be an issue as well.

Hallo zusammen. Ich habe leider hier im Forum oder im Netz nichts finden können. Zur Zeit habe ich alle meine Programme der Creative Cloud zweimal installiert. Einmal die Intel und einmal die Native Version. Das alles läuft auf einem Mac mini 2020 mit MacOS 12.3. Die Frage ist: Brauche ich beide Versionen? Arbeiten tue ich nur mit der Nativen Version. Wenn nein, was muss ich beachten wenn ich die Intel Version deinstalliere? Muss ich die Banachrichtigungen, Warnungen, Einstellungen, etc. beibehalten oder kann ich die entfernen? Würde mich über eine Antwort freuen! LG Nina

I have just bought a new laptop, my old one died, and I have installed Lightroom 6 from my purchased disc. My version is Lightroom 6.0 and I need to upgrade it to the latest version of Lightroom 6, which I have on my desktop and which was on my old laptop, so that I can read the raw files on my cameras. The upgrade facility in Lightroom no longer works - how can I get the latest version?

Hello, my creative cloud won't sign in. When i launch the app i have a pop up who say that i'm log out, when i click the connection bottum i have the same message again and again.I try to lunch with admistrator, doesn't workI try all fix tool nothing workI disable all my anti virus, doesn't work thanks for the help

Hello,I have a problem with my adobe program updates. Somehow PS and co don't update. It's still the 2020 version andin my adobe creative cloud it tells me, all my applications are on the newest version. Also confusing is that on none of the programs it says installed. It seems like my creative cloud doesn't recognize, that I have alredy installed PS, Lightroom, APremiere and some other. I attached two screenshots so you can see what I mean. I hope somebody knows the issiue.Thanks and regards Vincent

I can' t find any information about upgrading if you have already photoshop. Is is possible, I read but how?I have an Imac

When I try to download it shows an error in opening - when I double click from my downloads - I have never had this problem before...TY!

Hi,After I got my new 2021 MBP M1, the Adobe apps have slowed down compared to my 2017 Macbook Air (!). I noticed in activity monitor that my Adobe apps are the Intel versions so I uninstalled and re-installed all of them with my Creative Cloud desktop app but the apps are still running on the Intel version.Would appreciate any tips here, thanks!   MacOS: Monterey Version 12.0.1  Model Name: MacBook Pro 2021  Model Identifier: MacBookPro18,1  Chip: Apple M1 Pro  Total Number of Cores: 10 (8 performance and 2 efficiency)  Memory: 16 GB  System Firmware Version: 7429.41.5  OS Loader Version: 7429.41.5

I work for a university that has an institution-wide enterprise license for Adobe Acrobat. Through my department, I also have a Creative Cloud Photography license. For the past few years, I've used both side-by-side without having to log in and out of my Adobe accounts constantly.Similarly, on my home computer, which I've been using for work the past couple years, I am able to use Acrobat on my University's enterprise license while simultaneously using Photoshop and Lightroom on my Adobe CC Photography license without logging in and out all the time. However, I had to get a new computer for work and now, in order to switch from Photoshop to Acrobat, I'm forced to log out of one Adobe account and log into the other. This is a massive waste of time and is viciously tedious. I've talked with three people at Adobe and my University's IT department. All of them  have this "Can't get there from here" attitude, and nobody can tell me why, on two separate machines I can do what they