Download & Install

I am having the same error message on only one computer.  I AM able to login to creative cloud on my laptop.  I am UNABLE to login on my desktop.  I AM able to login online.  Are we having the same issues?

I've been tring to install CC on my new 2021 Macbook Pro, however I'm facing problems during installation which makes the machine unusable. During the installation step, were the CC installer opens Safari to verify your account, my device looses it's internet connection. macOS shows that I'm connected to Wifi, but cannot open anything. Same Wifi network works withouth problems on other devices. The frustrating part of this all is, when I close the Safari page, the CC installer does not respond anymore. Unable to close the installer and when openeing Activity Monitor, that even does not respond anymore, so not able to ' Force Quit'. Only way to get out of this all, is to hold the power button of my Macbook until it reboots. I've already tried the CC Uninstaller method, but did not work (as nothing was installed). Hope that someone has experienced the same and has a solution for this problem.  

I have windows 11 and a LR3 CD. I have seen other threads like this with links, but the links don't work.  

I recently switched my Premiere CC subscription from pre-paid to monthly, and after trying to start Premiere, it brought up Application Manager. It's been stuck on a loading screen that says "Please wait for a moment" for five minutes now. What is it even trying to do? What will happen if I close it? Is something wrong?

CS5 Extendet auf Catalina IOS möglich? 

Every time I try to do an update I encounter very slow downloads. I am on a Fiber network AND I've done speed tests on my end. Everything is fine on MY end. Why are your servers so GD slow!!!!???? 

Does anyone have an AUS contact number to support with photoshop instal

Hello!We renew two licences for "All Creative cloud" with a delay and we lost all our projects in Adobe Spark..Of course, we used the same email addresses. Is there a way to get back our projects ?

Hello,Im trying to install the free Xd starter pack and I get hit with the error message not meeting system requiremnts. but these are my specs...Please help. 

My Win 10 Pro desktop PC's C: drive is very full. I want to install Ps 2022/Lr 2022, any other Adobe CC 2022 app of interest to my F: drive. Vital factors I must consider when doing this:1- I want to keep Ps 2020 & 2021 operational on my PC w/out uninstalling them or making any changes to them (whatsoever....). They are both installed to my C: drive.2- I want any Prefs, menus settings, brushes, actions, 3rd party plugins, skies (for sky replacement), etc. that I currently have installed & working perfectly in Ps 2021 ported into my new 2022 apps. Questions:1- If I go to the my desktop CC > Prefs > Apps > Install Location and select the F: drive will that install any/all Adobe 2022 apps I update to my F: drive - or must I set up that install loc on an app x app basis? 2- If I set my custom install location to F: for the Adobe CC 2022 (and future) updates will they be able to find, sync and bring forward all the items I noted in my 2nd paragraph above

Hi,I just purchased Photoshop & Premiere Elements 2022 - tried to download both apps. The download is VERY slow on fast wifi (>500 Mbps) and fast wired ethernet connection, and hangs at 7-8% then disconnects. I do not have other files using bandwidth and other files download just as expected.Is there an issue with the server that the files are downloading from?Any advice is appreciated - thanks!Brian

I have a non CC copy of CS6 Design STD that I've been using without issue until a couple of months ago. Occasionally when I opened it, it had reverted to a trial and required me to re-enter my serial number. It was inconvenient, but after putting the S/N in again it would work for another week or so.That is until last week. My PC has has some major hardware issues and I've been unable to use my Adobe products. When my software opens I have two options continue the trial or licence the software. If I click licence this software I'm taken to the sign-in window and and endless loop. When I try to sign in a window briefly appears that says "Please wait a moment" and then I'm taken back to the sign in page again. It doesn't matter if I'm logged into my adobe account online or not.I am running Windows 10 64BitThanks in advance

My daughter needs to download Photoshop for school, and has created an Adobe account. However, when trying to download, her MacBook does not have the resources do download the latest version (the processor is a version too old). Is there an option to download older versions which is compatible? Thanks. 

I want to install my Regular Adobe CC 2021 app (purchased yesterday) on my home computer, but I have an Education Adobe CC 2021 app already installed. How can I install my regular version, not an education version, rather than the education app already there?  If I retire and I no longer work at a university, I would have to buy a Regular versinon anyway.  I just want to install the Regular rather than the Education Adobe CC 2021 already installed.  I'm afraid to delete the Educational version because I have a very slow internet connection and if Regular version has a problem and I have to go back to my Education version, it will take forever to reinstall those programs.  I would like to install the Regular version without deleting the Education version.  Anybody have any thoughts or input? Thanks, Peggi

I have the updates on creative Cloud telling me they are not compatible, how do I resulve this

Hello, my account has been debited twice for the renewal of my subscription. How can I get a refund?

Several users have posted similarly, but none with the specific concerns I have. This is a real issue for me, and it needs to be fixed on some level.  The problem:Adobe Creative Cloud has completely filled my Credential Manager on Windows 10 Pro with "App Info" credential stores to the point where my SSH and VS Code (etc) credentials throw errors that there is no more room. Every time I have to delete several of the oldest "Adobe App Info" entries and then I'm able to register my other credentials. This is a misuse of the Credential Manager to store "App Info" and abuses the system to the point where it's problematic for other applications. Please revise how the Credential Manager is leveraged in Adobe Creative Cloud applications.   

My Adobe Acct. shows the registered Photoshop CS6 Ext SN that I purchased from them as a student, (which I believe only entitled me to installed one copy).  I believe I originally installed it from the disk.  My computer failed so I can't deactivate it, and I want to install it on my new one.  I read how I could go into account management to deactivate it that way, but when I go there, it says I have no activated devices and in products, under my CS6 SN there is a download button.  Does that mean I'm good to go??? I would be downloading it to Windows 10. 

Hi,I have not used my laptop in a while but tried recently and Creative Cloud won't work. It gives an error which is shown in the included photo. It requests you try installing the program again but if I do that it tells me Ceative Cloud already exsists nad to uninstsll this first. Other advice has been that I need to uninstall all the programs like Photoshop etc one by one and start again but doing this you are told you need to use Creative Cloud to uninstall them, obviously I can't do this because it wont load. This means I am stuck, Creative Cloud won't uninstall, it won't repair when prompted because this does nothing to change the problem. I would be grateful for any info on how to tackle this because all ways to uninstall and reinstall are impossible. Thank you.Les.

I am attempting to uninstall Premiere Elements 10 on my Windows 10 system. I receive an error message exactly as described on this Adobe page: https://helpx.adobe.com/photoshop-elements/kb/error-uninstall-premiere-elements-10.html. The page includes instructions for a fix that includes a link to download a file named PEPE10uninstallFix.exe; however, clicking that link leads to a "404 Page not found" error. I'd like to locate that file or find an alternative solution, as I need the disk space. I'm currently using Premiere Elements 15.

Hello.I used to be an ardent user of Adobe programs, but I stopped using them back in 2018. Today I have tried to return to Adobe Programs, only to discover that Creative Cloud now blocks me from installing the old Photoshop versions I used to own becuase I am on Windows 7.Currently, it appears that you have to own Windows 10 just for the option to download a previous version. This is awful! Is there any other way of downloading the versions I used to use on my PC?

HiRecently, on my Creative Cloud Desktop account, within the "Available in your plan"section, Adobe Muse CC appeared with a single button to "Install".It is NOT listed in the section "Apps to try" that each have a button option to "Try" or "Buy".Why therefore after opting to install it, am I presented with a dialog to sign in with my Adobe Id and then opt to either "Trial" or "Purchase" the software?Why is it listed as available in my plan for it then to request a purchase to be made? 

Olá a Todos,Preciso de um link de instalação do CC 2017.Alguém tem? 

hi, my organisation realised we'd been paying for Adobe for Teams - set up by a previous colleague - and the reneweal reminder was sent to her email. Although the system would have received a 'there is no email' bounce back - Adobe continued to charge for the licence. When we realised we wanted to cancel immediately, but had to pay for another six months, as the contract date was until then. We would like a refund for the past 24 months as it's been charged and linked to a dead email address.CRM:00989000015154 

Adobe Chat not works, why?