Download & Install

Hello,  I successfully uploaded an audio file to https://katyjohnsonvo.com/ (a portfolio hosted on MyPortfolio) and it looks great when the controls are up, but when the page loads I get a weird graphic that shows a loading symbol over a play button and both seem to overlap something else?Basically, it looks like this when the page loads: And I just want it to look like this: Is there any way to skip the load screen? 

Hi there,I had a recent PC issue and lost my installed copies of CS5.5. I bought it years ago in college. Now it looks like there is no download link in my account but the product is still there. Is this product dead? I am reading mixed information about it still being available and I am not sure if I am understanding things correctly. I do still have the original install discs - can i install from those and update? I pretty much just use this for fun projects and don't really have the $53/month right now to pay for cloud.

Im building my portfolio with help of Adobe Portfolio. Copied embed code from Vimeo pasted it in Adobe Portfolio added autoplay=1 in it but still need click on play button. or is it due to trial version?

HiI'm native chinese and have booked a chinese course and therefor want to use an old version.Can I install a Photoshop version CC2018?Can I use the simplified chinese language for it? How can I do this?Thanks 

I have the Master Collection CS5 and bought the Dreamweaver 5.5 upgrade. But when I try to enter my CS5 number it say it is not valid for this product. Is there some way to determine what the Dreamweaver standalone S# is? I don't see any documentation on it.Thanks!

Hi, I would like to know if, with the annual photoshop subscription I can install the program on both Windows and Mac, because I have 2 different PC. Thank you 

Hi,So I need all my CC apps on another internal SSD due to lack of space on the boot SSD. (MacOS is usually good with this) Moving them manually works. But they wont update. None of the apps show up as installed in the Creative Cloud app. I checked: Creative Cloud App/Preferences/Apps where the location to the other SSD is specified.  Even if I click install - it installs the app on the Startup Applicaitons folder and NOT the folder specified in the above preferences.  

I purchased Lightroom 3 and have it downloaded on an old computer. It still works well. I got a new laptop. Is there any way to download Lightroom 3 (or any version after that where a Lightroom 3 serial number will work) so I can continue to use it?

HiI am planning on buying the 'all adobe apps' plan.However, in the Creative Cloud it says that most of the apps are not compatable with my Mac (which is OS 10.12.6) and my mac is not able to update.On the Creative Cloud there are no options to get older versions which are compatble with my mac.  I have seen on other forums online that once I purchase my plan, older version of apps will appear. Does anyone know if this is the case? As I dont want to risk signing up for an annual plan which I cannot use on my computer. I included an image bellow of what I can see. Thanks!Moll 

Hi,I installed my CS 5.5 Production Premium yesterday on my computer. During the installation, they asked for the serial number, everything was fine and it was successfully installed from the 3 disks. But when I want to start a program, e.g. Premiere Pro, Photoshop or Illustrator, I get the window with the license agreement. I agree and move on to the next step where they ask me about my serial number. I put that in, it takes a while and I am right back at the license agreement page. I could go in circles like that forever, without any error message or so. Any ideas on how to fix that?Thanks a lot in advance!

I've just bought the Adobe Master Collection CS5 for Mac.I've downloaded the software but when I try to start the installation, it doesn't work.Is there any incompatibility with the M1 cpu?There's any other way to install the software?Thanks for your help.

hi! i have windows 7 for OS and i`m not able to install new Adobe products, cause they ask for windows 10. is there a way to dowload older versions of desktop CC and illustrator in order to try to use them on windows 7 ?? thanks in advance 

I've been stuck trying to update creative cloud and xd.  I've tried everything recommended, repairing, uninstalling the application, and the error indicates that the folder doesn't exist (but it does). I have no idea how to update this anymore?

Hi, I'm looking for a way to install earlier versions of Adobe apps, specificly Photoshop.I would like to install the 2019 version if possible. There are many features I liked more in the previous versions that are now gone. Does anybody know how to do that? FYI, I'm working on Mac. Best RegardsLauge

No puedo instalar las actualizaciones de adobe premiere. Tengo la versión Adobe Premiere cc2019, debo desinstalar esta versión para poner la nueva? Gracias. 

Hej Jeg har problem med at downloade programmerne Photoshop og Lightroom. Jeg får beskeden: DER KAN IKKE OPRETTES FORBINDELSE TIL ADOBESERVERNE. KONTROLLER DINE FIREWALLINDSTILLINGER OG PRØV IGEN OM ET PAR MINUTTER. Jeg har deaktiveret firewallen, men kan ikke downloade alligevel Kan nogen hjælpe? Med venlig hilsenLars

Hi guys any idea about that? windows version is Win10 1909 udpated 

Is it possible, legal and workable to install and use Adobe Creative Cloud software (PS, AI, AE and others) on Microsoft Azure VM? (provided you have access etc, etc)

After I click "Install" button, the install begins and makes it to 4% then stops and says "Retry". It provides no error code or no reason why the download has stopped. I have made sure there is more than enough storage for the download. I have closed out and retried but the issue persists. Has anyone experienced this and what did you do to fix it? I'm paying for an application I can't even use and I'm not too happy about that.

Ik probeer al een tijdje Photoshop Elements 21 te installeren op mijn desktop computer. Na klikken op "Nu installeren"krijg ik meteen de melding Foutcode 44 Installatieprogramma Kan essentieel bestand/map niet maken. Aantal keren opnieuwgeprobeerd met zelfde resultaat. Ook Firewall uitgeschakeld, maar nog steeds zelfde foutcode. Ik heb meerdere Adobe producten (Lightroom en Adobe Photoshop elekments 14). Nooit problemen gehad met installeren. Weet iemand een oplossing?

Hi I have been trying to get hold of support by using the chat function.The Chat starts and the support is writing to me, but i do not have a reply option. The box or text field for me to write my reply is missing.What do i do?I am using, Windows 10 latest build, Edge.Frederik

I used to work as a graphic designer and on a website. I retired 4 years ago, and only use the product on my older Mac for creating graphics and flyers for the nonprofits I volunteer for. As a retiree, there's no way I want to pay Adobe a monthly fee for products I use two or three times a year. Is anyone aware of a workaround for starting up software that I BOUGHT, and for which I own a license? I appreciate any advice you can give me. Thanks --Julie 

My old laptop's drive became completely corrupt about a fortnight ago. Nothing I did could revive it. I obviously couldn't remove my copy of Adobe Creative Design Premier 5 from the old laptop.I bought a new laptop to replace the old one, but it doesn't have a DVD drive, so I downloaded a copy of my  Creative Design Premier from my account on Adobe's web site.The problem is that on installing the software from the USB flash drive it fails with a message to insert Disc 1.Is there a workaround for this? 

I created a new account, logged in, and paid, but Photoshop didn't run, so I'm going to delete all of them and reinstall them. How do I completely delete everything? Please help me.

Hello I tried installing from creative cloud. It failed. I retried, it failed again the same way. I restarted and retried again and it failed the same way.  here is the error log: Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Acrobat DC 21.5.20060.0 Adobe Acrobat\Setup.exe_21.005.20060 ----------- ERROR: DW071: ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1602 -------------------------------------------------------------------------------------