Download & Install

When I start the program first there is a window where I shall login, than there is a second window overlaying it"There is an update" with a button "Install now". I am not able to click the button and I have to kill the program. I neither can update the program nor start it.

Hello. I am hoping to get help simply installing Photoshop. I have a Dell Latitude 5591 PC. Granted, it is an older laptop, but I did have Photoshop installed on it three years ago. I use Photoshop mostly for small edits: resizing, adjusting levels, cropping, etc. I have tried to install Photoshop recently, but get a message saying my PC doesn't meet the system requirements. Here's what I have: OS: Windows 11 Pro; Processor: Intel(R) Core(TM) i5-8400H CPU @ 2.50GHz 2.50 GHz; 16.0 GB (15.8 GB usable); Over 600 GB of storage available on hard drive. Any Advice? Thanks!

I have adobe elements 10. My computer crashed and I can't start it. I can't deactivate elements 10 from that computer to install on new computer. Help, please.

Hi, Each time CC Desktop is updated on my main system, the following occurs : - The package is downloaded and the instalation starts.- I get a message saying the the program will restart after installation.- The installer terminates, its window closes and nothing more ever happens. No restart. No error message.- When I look at the Program Files\Adobe folder, I can see that a new folder has ben created, containing the new version. It is named Adobe Creative Cloud + version number. - The folder of the previous version (Program Files\Adobe Creative Cloud) still exists. It is never deletd and the folder for the new version is never renamed. End of game.  I have to delete the old folder myself (after terminating all Adobe processes) and rename the new folder correctly. No such problem on my laptop. CC Desktop restarts as expecetd after the installation and the old folder is automatically deleted. This laptop is connected to the same network and runs Adobe

I’m a user trying to install Photoshop, but my Creative Cloud app keeps flashing a white screen and endlessly looping during startup. Because of this, I’m unable to install Photoshop.Strangely, other Adobe apps like After Effects and Premiere Pro are working just fine.My system specs:CPU: AMD Ryzen 9 5900XMotherboard: ASUS TUF X570GPU: MSI RTX 3070 TiRAM: Kingston 96GB DDR4 3200MHzOS: Windows 11 (fully updated)I’ve already made sure that my Windows 11 installation is up to date, and I’ve tried multiple general fixes (like clearing the OOBE folder and reinstalling Creative Cloud), but the issue persists.Has anyone encountered this specific issue and found a solution?This problem has been troubling me for a while now. I’d really appreciate any help. Thank you!Sorry if my English isn't perfect — I used translation to help me write this!

hi Ashutosh here ,My photoshop cc is crashing continIously and giving error code 81, would you help me to fix this error ?

Lets say one person puts out a tampered version of after effects in which thousands of people use, some being unaware/young at the time. If reported, does the original person who tampered get in trouble (fine) or does everyone?I always thought about it since everything gets messed with now a days and was just curious. Personally I figured it would be the main source.[Moved by a moderator to the more general Creative Cloud forum as this isn't an After Effects-specific question.][Title edited by moderator for clarity's sake (really long title moved into the body.)]

Ich habe heute meinen neuen iMac eingerichtet. Leider verlangt Acrobat 2020 bei jedem Öffnen von mir, eine Acrobat Licensing Application. Durch Beiträge hier im Forum, konnte ich das Problem des leeren Dokument mit dem "Creative Cloud Cleaner Tool" beseitigen. Leider wenn ich mich anmelde, bringt das nichts. Unter meiner einzigen Adobe-Emailadresse, ist mein Produkt, gekauft in 2022 nicht registriert. Will ich es registrieren sagt es mir, dass es schon registriert ist. Was kann ich tun? Das Acrobat Licensing Application akzeptiert meine Emailadresse, doch unter ihr ist das Produkt nicht registriert.  Bis vorgestern habe ich es noch auf meinem alten iMac benutzt und dort alle Daten gelöscht. Schließlich ließ sich die Software ja nach Eingabe meines Produktschlüssels installieren, doch nachdem ich meine Emailadresse und Passwoert eingebe, passiert nichts mit Acrobat auf meinem neuen iMac.

I'm totally confused and frustrated.I've been using Acrobat Pro 2020 for a number of years.However with my new travel Mac, Adobe said I couldn't use that application.So I just purchased the version Adobe recommended for $19.99 per month.But now when I go on my main Mac where I've been using Acrobat Pro 2020, I do not see any new application. So don't understand.I'll try to attach a screenshot of what is now in my Applications folder in terms of Adobe. The Acrobat ones there remain unchanged since before I purchased.Any experts with this, I could use your help. Thanks.

Hi, I just stumbled upon files on Archive.org where you can download CS6 and CS5.5 for free. I'm very suspicious, because if something is too good to be true, it usually is. Are these legit files provided by Adobe, or are these pirated and they could have viruses and such?   [suspicious link removed by moderator] [suspicious link removed by moderator]   The comments on the CS5.5 collection had some serial numbers for activation, and I was also able to find some CS6 serial numbers online (attached in a .txt file).   This all seems way too easy, and I don't want to get into anything weird or illegal. Is this actually being provided by Adobe? Is it safe for my computer? Will it even work?   Thanks!  

I have reached the maximum amount of uses on a serial key and need to deactivate it. I do not know where this key was used, and I am hoping Adobe can assist.

so basically years ago, I uninstalled adobe, but I did it the wrong way and I get this when I try to get rid of it... any way on saving this? is there a tool I can use?

Hello everyone, I hope everyone is well. I am Semih. Acrobat Professional 12.0 Licence holder I installed my licence on a new computer. I get a licence verification error. The reason: because I did not remove my licence from my old computer, but my computer was destroyed. The other computers are broken and destroyed, so the licences remain installed. Now when I want to install it on the new computer it says to remove the other licences first, but that's the biggest problem: there are no other computers!!!Adobe can't help me with this because the support for this licence has expired and they referred me to this community. Can anyone help me with this? Thank you, everyone.

The serial number      is already in use by the maximum allowed computers. You need to deactivate another computer with 18 days to use this product but my serial key is allotted 3 users and I am using it into 3 pc . please guide.    

Hi everyone - having enormous issues here.  I have been using Captivate 2019 (11.5) plus trying out Captivate 12 (not 12.6) on my PC plus using Creative Cloud for a long time with no issues.  The 2019 lilcense was when you used to install a demo and then activate - ie before the 12.8 CPc logo  So everything is perfectly fine. Then my team moves me to a Mac. Creative Cloud installs fine. I install Captivate 2019 11.8 and it activates via the usual Adobe login + password.  Then the issue - after a random amount of time, Captivate bombs out - shuts the program completely, loses any unsaved work and logs out of Adobe. The 2 Adobe login keys in the Access Keys app vanish.  1) I am not logged into Captivate on any other machine2) I log out of Creative Cloud on the PC3) Still does this. No other Adobe application does this but once the Adobe account has logged out, obviously Creative Cloud won't work.  Any help? Thanks

I have an original 3.5" floppy disk set for Photoshop 3.0 that I originally installed on a PC in 1997. And from that also loaded (in 2011?) via a CS5 UPGRADE CDROM onto another later but now gone HP Windows Vista computer I upgraded to CS5 with a CDROM I had bought and still have with documentation. Recall having to work with Adobe customer support for some reason I don't recall the reason for to actually get that to load.   After that HP Windows Vista computer motherboard died 3+ years ago, I was able to load via a CS6 UPGRADE CDROM I purchased as a second device onto a 2016 Dell Windows 10 laptop.  Unfortunately  that laptop recently became unbootable due to a corrupted boot sector I will in the future bring down to a computer service with special software capable of rebuilding a few corrupt address on its hard drive. Thus cannot at this point disable the Adobe license since it cannot be booted.  I still have the HP Windows Vista computer hard drive that I potenti

Has anyone had trouble downloading Elements 2025 from Amazon? I was shortsided by not ordering on the Adobe site; that's how welded I am to the Amazon environment. When I called Amazon, they said it would be up to 48 hours before I get a reply.  I do have the activation code, so I wonder if it could be downloaded from this site.  Thanks to whomever answers.

Hi,I have an Adobe Acrobat 8 profesional, that i bought in 2008. I had installed in a old computer. I have dessinstalled from the old computer, but now I want to install in the new computer. The installation is ok, but when i try to activate by internet the program tell me that is not possible. I tried to activate by phone, I have the serial number and an activation number, but the phone numbers to activate in Spain don't work.Could you help me how to activate this product?Thanks

Hi, I’m using Adobe Acrobat Pro 2020 (perpetual license), and I’m getting the following error:"The serial number [xxx] is already in use by the maximum allowed computers. You need to deactivate another computer within XX days to use this product."Unfortunately, I no longer have access to the previous computers where the software was activated, so I cannot manually deactivate them.Could you please help me reset the activation count or deactivate all previous devices associated with this serial number so I can activate it on my current computer?Thank you very much!

Having trouble with Creative suite openning we are running Sequioa 15 operating system It downloads but will not open or install photoshop or lightroom. I have done a migration from windows to a new mac computer. chrome also wont work. I have  uninstalled & reinstalled creative cloud multiple times, & have used uninstall & cleanup programs & removed adobe products from associated folders 

I purchased a paid-up license for Acrobat Pro DC (2015).  I have installed a copyt on my new device by logging into my Adobe account and downloading a copy from Adobe.  However, the software will not do the things it is supposed to do on my new device.  For example, when I try to edit a PDF I get a notice saying "this feature is not included in your current Adobe license." I logged out of my Adobe account on my old device and also uninstalled Acrobat Pro DC (2015) from my old device (even though that shouldn't be necessary). Interestingly, when I look at my Adobe account online, it does not identify "activated devices," even though I just installed the software and logged on using my new device. Help?

Hi, guys, it seems that there is not existing threads regarding this topic so here it goes: I have been having on and off problems to access certain adobe sites when the expressVPN is turned on, specifically when I am on my mac. This happened consistently for adobe express until certain point (unfortunately, i don't remember what I did exactly to reverse the problem.) It also happend to adobe portfolio site which I just resolved hence this thread to share that particular solution.  My spec:Macbook M1 Pro, Sequoia 15.5 Problem:https://portfolio.adobe.com/ shows blank page when the ExpressVPN was turned on Solution:Switched ExpressVPN protocal to Lightway - TCP Hope this helps, 

I'm on an Apple Silicon Macbook Pro running Sequoia 15.5.In my system menubar (top of screen) the icon for Creative Cloud shows a blue dot, which has always indicated an update is available. I open CC and a blue notice pops up at the bottom of its window indicating "a new version of Creative Cloud is available -- update".  I click on update and wait about 60 seconds until the Creative Cloud Core Services popup appears asking me for my password. I enter my password and then the blue notice to update again appears in the CC window. I again click update and the whole process just repeats, and repeats, and repeats, and repeats, never updating the app. What is going on and how to fix?

Ich möchte mein Jahres CC-Abos vorzeitig (3 Tage vor Ablauf des Abo's) kündigen.Ich kann das nicht kündigen, da ich dann eine hohe Strafe zahlen soll (siehe Beil. Screen).  Was soll bitte so ein Blödsinn?Ich möchte kein weiteres Abo ohne eine erhöhte Folgeabbuchung und das soll dann nicht möglich sein? Wer entwickelt denn so etwas kundenunfreundliches bei Adobe?Hinzu kommt erschwerend, daß man niemanden telefonisch vom Support (ohne kostenpflichtige Zusatzverträge) erreichen kann - das führt dazu, mich zukünftig nicht mehr für Adobe zu entscheiden, da ich solche Knebelungen nicht akzeptiere!

I am running into the issue of not being able to find the serial number for Adobe Acrobat 2017. I have looked in my account for it as well as the registry and still can't seem to locate it. Anyone know how else I could find it?