Enterprise & Teams

I am supposed to have access to the adobe enterprise plan for one of my classes at Clark University. I am supposed to be able to use Illustrator and After Effects, but both say trial expired. Is there a way for the support team to manually fix this? Why might this issue be occurring? I went to the IT center at my school and when I tried to show them the issue, I could download both apps as intended and use them with no issues, then when I returned to my classroom it stopped working again. Please let me know if there is a solution to this.   Images are provided displaying my issue.     [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] [Moderator moved the thread to the correct forum]

I have a user I added. I I click the user, edit, add to product group. I go to Adobe Pro, click  add user. type in user's email. Adobe will not let me add the user to the product. I can't add the user to the product, and I can't add the product to the user. Any advice? 

We have 2500 user licenses that I can add to users in our domain.  We have groups set up that will give the users access to all of our Adobe products via a google sign-in.  Lately it seems that when I search for a user to place them in a group, their federated ID doesn't show up so I have to add them manually.  Some show up because they probably synced over before the sync broke.  I notice new employees haven't shown up when I search for them lately.  I didn't set this up so I am a bit unfamiliar with how it works.  Does anyone know how I can fix this issue and have the federated IDs start showing up again?  Thanks

The current admin has left the company without transfering the ownership and are not available for contact: how can we transfer the admin role?

 Dear Community, I have already unassigned the user from the Illustator subscription. How can I delete the subcription itself? I got an invoice for it - while I though that unassigning license were enough. Any help is highly appreciated. Don't want to waste money on unassigned subscriptions.

I was trying to setup a user's account but they are lokced out and I can't figure out how to unlock her. She somehow got locked out for entering in the verification code wrong too many times. I have no idea why Adobe has users use MFA before their account is setup, like you get the get started email and it takes you to a website that requires a code from another email.... The email was taking over 10 minutes to arrive so I clicked resend, so I guess I entered in the old code and it locked her out.  I need to get access to setup and install Adobe for this user, I can't find a way to unlock it from the admin center, I tried to delete the account but it didn't work. Anyone know a way to unlock the account? Normally you can reset the password or receive a link but this user has not gotten to the part where you create a password so she can't reset it. Support is trying to tell me the only way is to wait 24hours, but Adobe can't be that really stupid (becuase I can't type

I am looking to turn SSO on for our users. The documentation to do it is easy enough, but I am confused on the impact of the existing users that was setup within the Adobe console. Will the existing accounts be converted to the SSO accounts so the only change the end users will see is that instead of signing into adobe, they will use SSO?

mac Monterey 12.6.3It all started because my command keys weren't working in any of my creative suite programs. I tried googling reasons for this but came up with nothing so I finished my work projects with the annoying right-clicking. This week I go to open photoshop for work and there was a notification from Adobe saying that the reason there are no command keys was that I needed to uninstall and reinstall creative cloud. I go to do so deleting all my creative suite apps, but the creative cloud app will NOT uninstall. I tried to uninstall it or just throw it in the trash and it won't let me because "it's open." It's not open. When I click to open it, it doesn't do anything. No white screen like I've seen other people talk about.  I command-optioned-escaped to force quit but creative cloud is not listed there for me to close. There is the Creative Cloud icon on the taskbar at the top of my screen but when I click on it nothing happens. I can't close this thing to uninstall i

Buenos dias:Recientemente adquirí para mi empresa ( EMT Madrid) 40 licencias de Acrobat Prof y STD.Como se han instalado en equipos que no son necesarios, necesitaría ayuda para recuperar esas licencias, ya que son a perpetuidad.La versión de Acrobat es la 2020.Gracias.

This is the Question: I want to log into some Adobe products with a Personal Adobe account (example, login via personal account to Photoshop)ANDlogin to some different Adobe products with a Business Adobe account (example, login via business account to Acrobat)WITHOUTlogging out and logging back in every time I want to use one app or another.  I want to permanently associate a given application to a given ID, but for some apps (ie: Photoshop) to be associated with a personal ID and some apps (ie: Acrobat) to be associated to a business ID.Basically my company pays for some of my software and I pay for some.Current solution:Don’t use the Adobe business apps whenever possible.   Constantly logging out and in when switching apps is a dysfunctional design point.  ”One ID to rule them all” is a terrible idea.  Adobe, fix your support of different ID’s / different licenses for different apps.Is there a better way?

Good day, We currently have a company wide general access folder for all our shared libraries, and as such every user in the enterprise can access any asset from the libraries they need - A fantastic feature. However a concern has been raised that unrestrained access many not be overly beneficial and a query to lock away some libraries to a by request or more controlled state- is this possible to do? Either by moving current shared libraries away from general access, or applying restricted permissions to child folders within the shared folder structure? CheersTom

allow admins to set a default save location for all installations.

ADOBE IS CHARGING ME 13.50 POUNDS A MONTH FOR AN ACCOUNT THAT THEY SAY IS SUSPENDED SO THEY WON'T ALLOW ME TO LOG IN TO CANCEL THE SUBSCRIPTION< THERE IS NO WAY TO TALK TO ANYONE THEY JUST HAVE USELESS PAGES WHERE THEY MAKE YOU SURF FOR HOURS IN A LOOP OF A PAGE TO ANOTHER

We follow the following article to update our Acrobat installations. However when comparing the hashes for the .cab file and the .xml file they do not match. This has been working up until 2/13/23. It looks like the cab file certificate was signed on 2/23/23 but the .xml was published on 01/21/2023. So I'm thinking the xml file was never updated with the hashes for the latest version. If not is there a different way to go about verifying the cab file?

A team member tried downloading a free asset from substance. It immediately says "Access denied! You don't have permission for this action! Please contact your account administrator". There are no settings in the admin console to enable users to download free assets from substance. However, you can create a new free account and download the free assets without problem. Why is this an issue? And why does Adobe go out of its way to make life as difficult as humanly possible for its paid users?

Hello,We have had a user report an issue where DC is not rendering at all unless using the top menu bar the user select full screen mode. Otherwise no windows will appear, this includes opening it using a PDF, opening it from the applications folder and creating from screenshot.We have tried updating to the latest version of OSX and reinstalling the Acrobat DC, As we are using Creative Cloud it wont let us predate the versionThanks

I have been in contact with an Adobe representative via email. She wants to check our licenses and run a script on our network to find the data that are needed. I'm suspicious and would like to be 100% certain that this person is an Adobe representative. The email address is with @license.adobe.com. Any idea of what I should do ? (I tried the chatbot and the hot line) 

Hello,Scenario:Let's say I create a Shared Device package today (2/16/23) and install it on one computer. Per the selection I made when I created the package (see attachment), it tells me that our contract expires on March 3, 2023. Let's say that the license for that shared device was renewed, and the contract will expire on March 3, 2024. What will happen to the device on March 3, 2023? Will it update the license automatically? If not, how do I update the shared license to reflect the new contract expiration of March 3, 2024?Thanks!

We're migrating our users to consolidate our console(s) into one.  We have Federated IDs on both using the same iDP.  When I assign a "Sign" license in the new console and remove the license from the old login to sign stops working.  The users match all details.  Doing a SAML Trace we get provisioning_code: MOVING_BETWEEN_ORGS_NOT_ALLOWEDI can add the license back on the old console and it works again.  I've tried deleting the user from the old console so the account is only in the new but get the same error.

PLESE help me i download the Photoshop but not installation

Hallo! Ich habe für mein Unternehmen die Creative Cloud, Alle Applikationen abonniert. Ich kann nun keine Programme installieren, da ich nicht weiß, wo mir die Programme angezeigt werden. Vielen Dank!

Please add an option to disable AfterEffects render notifications as I'm getting them from another user of the same Adobe account which is sometimes frustrating.

Since a couple of days it appears licenses I'm assigning through the admin console are no longer actually being received by users. On the admin console end everything looks fine. I can add a user, assign a product to them, it will show the user as a member of that product group, and my available licenses decrease by one. But the users never receive any email from adobe telling them they've received the license, and when they log in to their creative cloud page it still appears like they have no active subscriptions. It only shows the free apps as available.   I've tried it on my own account. Added a license, removed a license, added the license again, and it doesn't seem to make any difference. Any idea what's going on and how I can troubleshoot this?

Hello,Is it possible to monitor how Adobe pro subscription are used in my compagny ?The idea is to know if the purchased subscriptions are enough or more/less subsrciptions are needed.Regards,

Seit gut einer Woche komme ich nicht mehr in den ADOBE support.Es kommt immer das der Marketplace gerade umgestellt wird. Das soll max 24 Stunden dauern.Die Zeit ist nun 7x überschritten.Wann kann man den mal wir rein? GrüßeCharles Waldorf