Enterprise & Teams

Hello!I teach at a public high school "academy".  We have CC installed on the computers in my classroom.  The problem is, most of these students don't have CC at home, and that makes lesson pacing difficult as my students range from 10-90 on a 1-100 scale with regards to being able to do the assignments.I asked my principal if we could get additional logins for students to use at home, and she said we could not provide software to install that wasn't installed on district-owned hardware.I was wondering if this was typical? !

Hi there, As I am regulary watching my AUSST internal server synchro results, I have noticed, in th DLM log file, a huge amout of the same error: [ERROR] | ProcessUtils | XXXX | In changeThreadContextToExplorerContext. Unable to find explorer processID I do not pass through a proxy server to contact the Adobe's servers to download updates from. I use a scheduled task to launch an incremental sync automatically on  regular basis. Those errors are not leading or causing FATAL events in the logs. I took some samples (see below) from an extract of the DLM log file so the error can be seen in context. Please note that I removed some text to make it easier t to read (date and time for example have been removed). Thank you for your ideas.Cheers, ------------------------------------------------------------------------------------------------------------SAMPLE 1: [...] [INFO] | 8160 | *******************start of Download****************[INFO] |

Ich bin Einzelanwender (freiberufler) und benötige mein Teams nicht. Wie kann ich von der Teams Cloud zu einer Einzelanwender Cloud wechseln?

We use enterprise level CC software. I have been experimenting with cleaning up installs. i have successfully been able to script the adobecreativecloudcleanertool.exe with the parameter --removeAll=ALL and run this behind the scene, pushing the cleaner file to the temp directory and remotely blowing away all CC products, however this is not what i want to do in most cases. Due to circumstances I have no control over, local administrators install adobe CC products on top of each other and some standalone (pre CC) products still exist on some machines resulting in huge array of outdated and duplicate versions of CC products. I am trying to find a paper on all the arguments i can feed to the executable cleaner tool to acheive the following (assuming say our company currently has CC6 and associated products tested and ready for deployment) I want to blow away every version of CC that is not up with our current versions and all of its sideloaded programs BUT leave all o

What I find VERY annoying is the whole Business vs Persoal accounts under the same email credentials. Just recently a Personal account/profile was added to my account. So now when I sign in, I have an option to choose which one to use. Problem is, when this updated happened, all my cloud files, that are accociated with my business account, stayed in my Personal profile. There is no easy way to move these files over to my Business account. When I reseached how to move files from one to the other, the answer was download all to local/personal external drive, then save in the cloud under my Business profile.  ALSO, in order to switch between profiles, I have to Sign Out of one and Sign back into the other. But both are under the same sign in credentials. Why should I have to sign out then sign right back in? Am I missing something here? To me this seems like poor user experience.     

Hi,Is it possible for AEM to send/forward user notification email on our behalf?Setting up our own SMTP service is very inconvenient and it seems AEM should be able to simply forward the user email with DMARC validation.What are our options to accomplish this?Thank you. 

We have 2 company accounts due to a merger.  The old company account has been cancelled.  For most users the switch was easy, when logging in they were presented with the new profile.  The email addresses stayed the same.  I have one user that is not getting that profile prompt and goes directly into the old account. We have tried clearing cache, uninstall/reinstalling and nothing fixed it.

My computer previously had my company's Enterprise Creative Cloud. I want to use my personal account now so I tried to sign into CC but it jumps forward to the Microsoft SSO page. I cant back out of it. I tried to repair CC with no luck. I tried to uninstall CC but it wont let me with my other CC apps. Do I have to completely uninstall all the apps to uninstall the CC to remove the SSO? Will that work? That will take a day or two to accomplish so I need to know that it will work. Is there a better way that I am missing?

Is there a way to force Google Chrome to be the default browser that Adobe Pro uses for the login window on the desktop? When you first open up Adobe Acrobat (VIP) to login to your account on the desktop, it uses 'Internet Explorer' as the default window. Then, there is an error that says I need to update the browser - but it's 100% up to date.Even after making Google the default browser for all http, https, htm, and html files, it still tries to login using IE as the browser. Even if you remove IE, same thing.FYI:  I don't mean opening a PDF with Chrome.  I want the window that pop's up when I login to my Adobe account on the desktop, to use Chrome and not IEThanks

Hi all, I am trying to extract how many leads generated on pages using Fallout and Freefrom, but the results do not match up- Fallout: It's obvious that 25 Leads were generated, which I think these are the ones who haved visited the Homepage, visited the tool and then converted to lead.Here the Freefrom result:0 leads were generated. Is there any explaination for this? 

I have set up a portfolio with multiple file types. I can open Excel and Power Point files within the portfolio without a problem. When I try to open Word documents it tells me that "Acrobat cannot open this file attachment because your pdf file attachment settings do not allow for this file type to be opened. I went into preferances and checked to see if the box was checked in "trust manager" to allow files other than pdf to opened. It is checked but I am still unable to open word documents in the portfolio for some reason.

I am supposed to have access to the adobe enterprise plan for one of my classes at Clark University. I am supposed to be able to use Illustrator and After Effects, but both say trial expired. Is there a way for the support team to manually fix this? Why might this issue be occurring? I went to the IT center at my school and when I tried to show them the issue, I could download both apps as intended and use them with no issues, then when I returned to my classroom it stopped working again. Please let me know if there is a solution to this.   Images are provided displaying my issue.     [Moderator deleted private information. Please do not post private information like e-mails and phone numbers] [Moderator moved the thread to the correct forum]

I have a user I added. I I click the user, edit, add to product group. I go to Adobe Pro, click  add user. type in user's email. Adobe will not let me add the user to the product. I can't add the user to the product, and I can't add the product to the user. Any advice? 

We have 2500 user licenses that I can add to users in our domain.  We have groups set up that will give the users access to all of our Adobe products via a google sign-in.  Lately it seems that when I search for a user to place them in a group, their federated ID doesn't show up so I have to add them manually.  Some show up because they probably synced over before the sync broke.  I notice new employees haven't shown up when I search for them lately.  I didn't set this up so I am a bit unfamiliar with how it works.  Does anyone know how I can fix this issue and have the federated IDs start showing up again?  Thanks

The current admin has left the company without transfering the ownership and are not available for contact: how can we transfer the admin role?

 Dear Community, I have already unassigned the user from the Illustator subscription. How can I delete the subcription itself? I got an invoice for it - while I though that unassigning license were enough. Any help is highly appreciated. Don't want to waste money on unassigned subscriptions.

I was trying to setup a user's account but they are lokced out and I can't figure out how to unlock her. She somehow got locked out for entering in the verification code wrong too many times. I have no idea why Adobe has users use MFA before their account is setup, like you get the get started email and it takes you to a website that requires a code from another email.... The email was taking over 10 minutes to arrive so I clicked resend, so I guess I entered in the old code and it locked her out.  I need to get access to setup and install Adobe for this user, I can't find a way to unlock it from the admin center, I tried to delete the account but it didn't work. Anyone know a way to unlock the account? Normally you can reset the password or receive a link but this user has not gotten to the part where you create a password so she can't reset it. Support is trying to tell me the only way is to wait 24hours, but Adobe can't be that really stupid (becuase I can't type

I am looking to turn SSO on for our users. The documentation to do it is easy enough, but I am confused on the impact of the existing users that was setup within the Adobe console. Will the existing accounts be converted to the SSO accounts so the only change the end users will see is that instead of signing into adobe, they will use SSO?

mac Monterey 12.6.3It all started because my command keys weren't working in any of my creative suite programs. I tried googling reasons for this but came up with nothing so I finished my work projects with the annoying right-clicking. This week I go to open photoshop for work and there was a notification from Adobe saying that the reason there are no command keys was that I needed to uninstall and reinstall creative cloud. I go to do so deleting all my creative suite apps, but the creative cloud app will NOT uninstall. I tried to uninstall it or just throw it in the trash and it won't let me because "it's open." It's not open. When I click to open it, it doesn't do anything. No white screen like I've seen other people talk about.  I command-optioned-escaped to force quit but creative cloud is not listed there for me to close. There is the Creative Cloud icon on the taskbar at the top of my screen but when I click on it nothing happens. I can't close this thing to uninstall i

Buenos dias:Recientemente adquirí para mi empresa ( EMT Madrid) 40 licencias de Acrobat Prof y STD.Como se han instalado en equipos que no son necesarios, necesitaría ayuda para recuperar esas licencias, ya que son a perpetuidad.La versión de Acrobat es la 2020.Gracias.

This is the Question: I want to log into some Adobe products with a Personal Adobe account (example, login via personal account to Photoshop)ANDlogin to some different Adobe products with a Business Adobe account (example, login via business account to Acrobat)WITHOUTlogging out and logging back in every time I want to use one app or another.  I want to permanently associate a given application to a given ID, but for some apps (ie: Photoshop) to be associated with a personal ID and some apps (ie: Acrobat) to be associated to a business ID.Basically my company pays for some of my software and I pay for some.Current solution:Don’t use the Adobe business apps whenever possible.   Constantly logging out and in when switching apps is a dysfunctional design point.  ”One ID to rule them all” is a terrible idea.  Adobe, fix your support of different ID’s / different licenses for different apps.Is there a better way?

Good day, We currently have a company wide general access folder for all our shared libraries, and as such every user in the enterprise can access any asset from the libraries they need - A fantastic feature. However a concern has been raised that unrestrained access many not be overly beneficial and a query to lock away some libraries to a by request or more controlled state- is this possible to do? Either by moving current shared libraries away from general access, or applying restricted permissions to child folders within the shared folder structure? CheersTom

allow admins to set a default save location for all installations.

ADOBE IS CHARGING ME 13.50 POUNDS A MONTH FOR AN ACCOUNT THAT THEY SAY IS SUSPENDED SO THEY WON'T ALLOW ME TO LOG IN TO CANCEL THE SUBSCRIPTION< THERE IS NO WAY TO TALK TO ANYONE THEY JUST HAVE USELESS PAGES WHERE THEY MAKE YOU SURF FOR HOURS IN A LOOP OF A PAGE TO ANOTHER

We follow the following article to update our Acrobat installations. However when comparing the hashes for the .cab file and the .xml file they do not match. This has been working up until 2/13/23. It looks like the cab file certificate was signed on 2/23/23 but the .xml was published on 01/21/2023. So I'm thinking the xml file was never updated with the hashes for the latest version. If not is there a different way to go about verifying the cab file?