Enterprise & Teams

Hey!  I have an ongoing subscription that I wish to cancel. When I follow the steps listed in the post here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html I get to a screen shown below.  and under plans and invoices, it show me this: I assumed that there was no ongoing plan, that is has been cancelled, but the next month I was billed again for this. Is there a way to cancel the plan? And also if I could get a refund for the additional month I paid? I tried to cancel it before, but now I have paid 2 months of unused subscription. 

Hi all. I've been struggling a bit of late with deployments I've built using the Admin console when deploying on Windows. I've been using the same method successfully for a long time, which is to install deployments using a service which runs as the SYSTEM user, to install the .msi from the deployment build, using the /quiet switch. Up until recently, this method was working fine. I'm not sure of what the cause is, but at some point it seems that somehow the Windows installation gets corrupted somehow, after which I can no longer install Adobe deployments, either using msiexec.exe or using the setup.exe from the deployment - either through the service or manually. Once in this state, no matter what I do, the .msi install always hangs, leaving a hung msiexec.exe and setup.dat. There are no errors in the .msi log file, it just ends at these lines; MSI (s) (BC:AC) [16:16:55:569]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])MSI

Nach Ablauf der Verlängerungsfrist wird die Acrobat Lizenz ohne Vorwarnung um 60% erhöht.Kündigen kann man erst wieder in einem Jahr!Ich finde das eine Frechheit!

Is it possible to transfer from shared devices to named user license?

Hi,At the beginning of this week (13/11-14/11/2022) me and my team members received an email that our Creative Cloud account was no longer accessable. We all have a creative cloud entreprise license that was not stopped.Despite we received this message, we can access our creative cloud all apps but...shared files folder = emptynotifications history = emptysharing new files = only accessable via link in the email, nothing is visible in the Creative cloud app or on the creative cloud web What has happend with our accounts, they seemed to have been 'reset' and not being able to share files in a proper way is realy blocking our colab way of working. Is this a known issue? We mainly work in Adobe XD and I saw there was an update > bugs to fix?

Please let me know all user's audit log for over 90days to record current users and removed users in this year. eg)Jan. 2022 - Nov. 2022 

Hallo,warum kommen unsere Rechnungen von CCs und nicht von Adobe obwohl ich es über Adobe bestellt habe?Kann man das umgehen? Viele Grüße

welcome everybody.I subscribed about a month ago with a distributor called (3g store) in a one-year package. Today I am surprised that the subscription has expired. When I asked him, he told me that there is a problem between the company and the Arab distributors. Is this true or is it evaded? Thank you.And I apologize for my English.

What happened to Adobe support? I have had an issue for over a month now where I cannot assign one of my licenses. I've had several tickets opened that have gone no where. I have had emails asking for a good call back time wich have been answered but no call back has ever happened. This is an unacceptable level of support. Does anyone at Adobe even care about the end user anymore.

My whole team is having a 504 error on our Creative Cloud App and when trying to install Adobe XD. How can we fix this?

My CC desktop app has a messasge at the top of the screen that says "Restart Creative Cloud for Teams subscription" even though I'm a member and administrator of a CC For Teams with an active subscription. All the apps work but CC thinks I'm not legit. 

Hi, I am a student and i am already payed the adobe package so i wonder if the adobe profolio is included in this packages or do i need to pay extra? I hearded that u pay one time per year, not per month, is that correct?  And another thing, i have already pay this package and i saw that u have good offers bc of black friday. I wonder if i can get this offer and pay less per month? Does it work or does it only work if u pay this package for the first time?  Best regard,Johanna

I built a new Acrobat Pro package for deployment via Intune. Although I added Acrobat Pro to the package, only Creative Cloud installs. I need to have it also install Acrobat Pro install as well.  Any suggestions?

We are looking to replace Adobe IMS with our own SAML auth on the author instances for AEM Cloud.Is this possible?

Hi we always only ever had one user tht has a license purchased under a personal plan (account set up using work email).  We now have a second user so am now using the admin console.  The new users license was purchased and assigned from the admin console.  How can i pull in the other license?  I added that user, using the same email address but it doesn't show the license assigned to him (it does show if he signs into his personal account). 

Just a quick question, how can I enable Creative cloud storage for an end user. It's advising them it's disabled due to organisation. When I go onto the admin panel I cant see the option under storage to allow this user to use it. Kind Regards

Hello everyone,I have been looking for a solution but can't find it. I have the licence adobe for enterpise and when i log in on the web it says "included in your plan" and i see all the apps (PS,AI etc) however when i log in my creative clouds or click on "Acces your apps and services" it says i can "try" the products even though it is included in my plan.i have tried reinstalling and logging out and logging in and all kinds of stuff but nothing woks. can someone please help me.

Hello everyone. I hope all is well! I recently have gotten an email telling me that I have to pay a yearly bill for the adobe subscription that I have not made or remember that I made from my school email. I want to cancel it by contacting the admins/staff directly but couldn't. Is there any way for a staff to take a look and help me out on this please? Or give me an advice? I tried using the "ASSISSTED SUPPORT" on Enterprise Support, but I keep getting "We're sorry.You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."  I tried contacting the admin by calling the school and being transferred to the right room, however, they told me that I must contact the admins in here to have it removed. If there's any way to get this removed before it's too late. Let me know quickly.  Thank you.

I assign them, but the welcome emails dont get sent and the users can activate them. Anybody got a fix for this?

Bonjour, depuis bientôt 1 mois je n'ai pas accès à l'application Creative Cloud ainsi qu'à toutes les applications qu'elles comprend. A chaque fois que je lance l'application, un message d'erreur apparait ne laissant place qu'au désespoir de passer encore une journée sans aucune de mes application préférées: A chaque fois que je clique pour me connecter, la pop-up s'en va, mouline un peu et réapparait avec le même message d'erreur. En effet, impossible d'avoir accès à aucun des services de Creatives Cloud. Aussi le menu burger en haut de l'écran à gauche est innaccesible. J'ai essayé de faire tout ce que j'ai pu :- Désinstaller toutes les applications pour ensuite ré-installer : n'a pas marché- Relancer l' "Infrastructure de gestion Windows (WMI)" : n'a pas marché- Supprimer le fichier opm.db : n'a pas marché Rien n'y fait...Je suis étudiant et je ne peux plus travailler depuis maintenant 1 mois.Aidez-moi à trouver une solution svp !!! Voila les liens que j'ai suivi

Mi licencia se venció y esta bloqueada, como hago para recuperar los archivos que se guardaron en la nube por cada uno de mis usuarios.

Das Teams Abo zu kündigen, scheint bei Adobe unmöglich zu sein. Alle beschriebenen Wege sind nicht vorhanden, ein direkter Kontakt per Chat oder Telefon nicht möglich. Das riecht ziemlich nach bewusster Kundendeinformation, wenn nicht Abzocke.  Also ich möchte mein Abo kündigen, das morgen abläuft.  Das geht aber scheinbar nicht. Und auch in den Themen-Stichworten taucht das Thema nicht auf, ein Schelm, wer dabei böses denkt. 

The background was that I used school email to register Adobe account, but opt for service myself, so there is a personal account and an enterprise account assoicated to my account.When I try to manage my personal account, there is identity verify prompt: "For your protection, please verify your identity."->  I choose "Continue with Google"-> Jumps to "Choose an account for", I choose "Personal account"-> After Google login validation, it jumps back to the first page "For your protection, please verify your identity" "Continue with Google"This is an infinite loop, and happens when I try to login from different device. Even if I try to add different identity verification methods, I must verify my identity first and come back to this log in loop. 

I have an enterprise account and want to cancel my subscription however, the manage plan button does not appear and I have tried to contact support but it tells me to talk to my enterprise admin but we don't have one! I just want to cancel my subscription so I don't have to keep paying heaps of money when I'm not using it enough.   [Moderator moved the thread to the correct forum]

Hello,We use Windows 10/ 1803 and have deployed the creative cloud desktop client to some 100 users, we'd like to stop this application from launching on startup as standard, can anyone assist me in doing this?I've had a long look at related registry keys but I could not find anything.Thanks,Adam.