Enterprise & Teams

We have deployed Creative Cloud as a full suite and allowed users to install whatever they want. This was working great until Adobe randomly switched Acrobat from being a 32bit deployment to 64bit and we have plugins that aren't compatible. We spoke to Adobe about this and they said they didn't change anything and have no idea why we are getting 64bit although I see other posts out there about the same thing. Regardless we now need to replace all 64bi versions with 32bit which is easily enough and mostly done, but now how do we block thew 64bit Acrobat without having to reinstall Creative Cloud on 3000 devices and this will fdorce users to reinstall all their apps which is not viable to the business. We have application whitelisting software in place but somehow Adobe bypasses any Blocks I put in on the install, I can see the Block work if I manually try and install the exact same app but if CC installs the app it must use SYSTEM or something that gets passed the whitelisting

We have Acrobat running on a RDP server which has 20 - 30 users connected most of the time. Each user session has several unnecessary processes running related to Creative Cloud that are using up a lot of memory in total.  I would like to uninstall CC but I don't want this to affect the running of Acrobat. 

We have an Adobe account that has two Adobe license,Adobe for Enterpise (CC) and Adobe Acrobat Pro (DC) (DC licensed by Admin console). Before purchase Adobe for Enterpise CC,this Adobe account have Adobe Acrobat Pro DC licensed by Admin console.Adobe Acrobat Pro DC normal in Adobe account and PC. After Adobe for Enterpise CC license actived, found Adobe Acrobat Pro DC can't normal start.In Adobe account show Adobe for Enterpise, have many Adobe software but missing Acrobat Pro DC. We guess DC license affected by CC license.We try for reinstall the Adobe Acrobat Pro (DC) but still fail. Could you kindly provide suggestion for fix / handle this problem, so account user could normal use Acrobat Pro DC, Photoshop and other licensed Adobe software.Many thanks.

PHotoshop suddenly stopped working today.  Just would not open. I was advised to uninstall it, and then reinstall it..  I uninstalled it. NOW I can't for the life of me install it back.IT tells me I need to fix my creative cloud??  I can't DL Creative cloud because it just won't.Stops DL at 21.5%.  Every time.  Am I an idiot?  help

I'm having this same issue: https://community.adobe.com/t5/enterprise-teams-discussions/can-t-access-any-apps-but-still-being-charged-for-them-my-plan-has-disappeared/m-p/12386509#M34429 Except I signed up for a subscription to "Adobe Creative Cloud ETLA - Pro Edition (Valid Until 7/31/2023 - Subscription". I'm not paying the monthly plan. I should have access, but I cannot open my apps. I cannot even speak to support, since the chat is for admins only, and I don't know my school admin. I'm working on a project that NEEDS to be uploaded within the next few days, so I need to be given the subscription I have activated (good through 7/31/2023). Please someone from the Adobe support staff, help me out! 

Our Teams license allows me to create teams and allows me to set administrators. However, I'm not sure how to set specific rights to various teams?I assume that an additional license of some sort is needed to allow for setting specific rights for groups?But I have no idea what license that is? We currently have Acrobat Standard for Teams.This allows the assigning/re-assiging of licenses. But we are looking for more granular control of group setups. Can someone point me in the right direction, please? thank you

How to change customer information on an invoice?How to contact Adobe service for this purpose?

Hello, I bought an Adobe Stock plan for Business when I meant to only buy it for personal. Can I delete the business somehow and get a refund or transfer the plan to my personal account? I also have the general Creative Cloud All Apps plan on my personal account. Thanks!

Hello, We're having issues with the Adobe Sensei Recommendations module on our Magento 2 project.When creating a configuration for the Most Viewed recommendation type, the products that are being shown are usually old and out-of-stock products (even though out-of-stock products are being excluded in the configuration options). Please help us resolve this issue.Thanks!

We have one machine this fails on with log file.09/26/22 14:55:19:693 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Build Version - 1.16.0.109/26/22 14:55:19:693 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Logging Level verbosity Set to 409/26/22 14:55:19:705 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | Successfully fetched the optionXML content from MSI database ...09/26/22 14:55:19:780 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | The OS language detected for Acrobat (en_GB)09/26/22 14:55:19:781 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...09/26/22 14:55:19:783 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 8476 | The install language for Acrobat (APRO21.0) from the fallback map (en_GB)09/26/22 14:55:19:783 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 8476 | Retreived folderList from the folder :N:\9-6-2021 dc only_en_US_WIN_64\9-6

Hello, my Lightroom subscription has ended from the result of my studies ending. I didn't get the chance to download all my photos form the cloud to my desktop before it happened and now when I try to download the files from creative cloud I get a 401 error saying I don't have administration access. Please help 

This has been a very annoying question to be asked as an IT admin while setting up Acrobat DC for employees, as we don't know the info, and it seems intrusive and potentially useless (which seems to be the case) to ask a middle-aged person their age. We've been entering bogus birth months and birth years. Just to be clear, there is no repercussion to entering these bogus dates, nor any repercussion in not remembering the bogus date we entered? (Perhaps as long as we make sure to enter bogus birthdays which makes the employee older than 13, just to be safe?)

Hi there!I have a remote job, my company will provide me with Photoshop and Illustrator, it will be my work account, I'll use my work email to sing up.But I have my own account where I use Premiere Pro.  How can I use both accounts on my computer?    I definitely don't want to sing out my own account, I just need to add one more.

Hi,I get a roaming profile error. I suppose this is due to a amount of data in C:\Users\????\AppData\Roaming\Adobe\CCX Welcome\ccd\assets.When I delete the data, the error message is gone, but it looks like Adobe is copying the data again, so my roaming profile space is again over the limit. What should i do?

Hello!I have a Macbook pro with the M1 chip from 2020. I haven't had any problems before with any of the adobe programs. But know I cant log in to creative cloud. I have change from a school account to a privat so I uninstalld creative clouds but that did not work. I have also tried the other alternetiv that pops up but that did not wor ether. I am from Sweden so I dont know what to do.

Hi, i run the installer that created on Adobe admin, but it alsway no trusted and cant install.

Bonjour, Je suis admin Adobe pour mon établissement scolaire. J'ai essayé d'installer Adobe créative Cloud sur un Ipad mais aucune des compilations ne semblent reconnuent par le système Ipad (mais cela fonctionne très bien avec un Mac Laptop). La license se trouve dans le fichier d'installation donc je suis obligé de l'installer via la clé usb avec un pack que j'ai créé pour que ça soit reconnu. Comment dois-je faire pour l'installer sur un Ipad en license partagée ? Merci d'avance pour vos réponses.Rémy P. Hello, I'm an Adobe admin for my school. I tried to install Adobe Creative Cloud on an Ipad but none of the compilations seem to be recognized by the Ipad system (but it works fine with a Mac Laptop). The license is in the installation file so I must to install it via the USB key with a pack I created for it to be recognized. How should I do to install it on an Ipad in shared license? Thank you in advance for your answers.Rémy P.  

Last year I started a Creative Cloud Drive account through my school and had a number of files I had been working on in Photoshop. I am still logged into that same account but suddenly all those files have disappeared or say I no longer have access to them. I am not sure if it is because my student account was only a long-year free trial or what. Is there a way to retrieve these?Thanks, James

For anyone deploying both Acrobat 2017 Standard and Pro as an application through SCCM, what are you using for the detection method to differentiate between 2017 Standard and Pro?The default method (MSI product code) is exactly the same in both versions. Even the "Acrobat.exe" SHA1 hash is exactly the same, so using the EXE file version won't work either. I can't find any registry keys that differentiate between Standard and Pro either. If it weren't for the Help > About menu in each application, I couldn't tell which version I had installed.Are these any registry keys I haven't found that tell whether Standard or Pro is installed?

Hello, We recently issued an Acrobat Pro license to one of our users and when they tried to sign in with their account, they are shown the "Start your 7 day free trial of Acrobat DC" screen. When they try to sign out of their account, they are shown an error stating that registration is in progress, try again later. However, this message does not go away and the user is not able to sign out. Can you provide the steps to force Adobe Acrobat to sign out of the account so the user can try again?  So far, the only work around seems to be clicking Start free trial --> sign out of the account --> close Adobe Acrobat and sign back in so the license syncs. 

Hello Everyone,Just looking for some help on something. I am having some trouble installing Creative Cloud on a clients machine, whenever we go to install we get the error code 205, I have seen a few things online regarding this and tried most stuff including the recommendations from Adobe themselves in regards to firewall rules and such. We just cannot get it installed at all it fails every time on this error code. Does anyone have any advice for us? Thanks

Hello, in my company we have two contracts, one for adobe app (business id) and one for adobesign (personal id) we have a lot of problems with the integration of personal and business. is possibile to transform the second contract from personal to business?after the migration i can move license from the first contract to the second i opened more ticket with the assistance without success.  

I have an active enterprise account and need to temporarily work on an old Macbook Pro (High Sierra is the best it gets). Is there a way to get direct download links for applications that will run on that machine?When I install Creative cloud desktop it will allow me to install older versions of apps, but only after I have installed the current version of the app... obviously it will not allow me to install the current version of the app first because it will not run on the old system.Thanks for any help... I suspect that I am SOL!

Hallo Zusammen! Wie kann man bei einem Business-Account Lizenzen endgülltig löschen? Von ursprünglich 8 Benutzer haben wir nur noch 4 und können die wegefallenen 4 Benutzer zwar ausschalten, aber die Linzenz nicht endgülltig löschen. Berechnet werden diese von Adobe natürlich monat für Monat! Ich freue mich auf einen Hinweise dazu! Danke, Bernd 

As we deploy Acrobat 2017 via SCCM, is there any possibility (except the License Informations in the c:\ProgramData\regid.1986-12.adobe\ Swidtag File)SCCM cannot read the informations of this file, and after isntallation we cannot find any other difference.Is there any registry key to detect the pro vs the Standard Installation?Thanks for the reply