Enterprise & Teams

Still looking for an Adobe Reader DC enterprise download for x64.  Need to be able to modify using the Customization Wizard to remove teh desktop shortcut.  Otherwise, there is going to be a LOT of confusion with people thinking they have the full Acrobat x64 when they only have the Reader.

Hi,We are not able to login admin console due to the error "We're sorry.Something went wrong. We're working on the problem. Please try again later." Have tried with a different browser, same error. Please help, thank you

Good day, I have an issue where i as the new admin cannot access our Adobe admin account, i have the email linked to the admin account and tried sending the code to the email but once i input the code it still requires a code that was sent to the previous admins cell number which is no longer in exsistence, it seems they had turned on 2FA, i tried all the generic support links people keep sending for customer care , i either get automated responses or it tells me i need to login to the admin account  with an active subscription to speak to an agent. So i am basically stuck, is there anyway to resolve this?

 I have a user with Jamf-managed, Mac Studio Pro M1 Ultra, and have installed our "enterprise" licensed Creative Cloud app. Then, after install and user authenticates, he would choose Acrobat DC and then Lightroom to install.When done installations, launching any of these, results in Quit Unexpectanly. Have tried user logging out and back in to CC account. Same error on app launch.Have done the CC tool removal of all Adobe CC and such. Re-installed CC. Installed Acrobat DC... launch and same error.No one seems to have any answer. Frustation now as the user will need me to wipe the Mac Studio and reinstall the OS and everything he has.Any help is appreciated!

After an e-mail notifying me that the monthly subscription fee will rise and that I am allowed to cancel my plan, along with several links and explanations, I find myself UNABLE to actually CANCEL. All it does is send me round and round and round again to various pages and other links and admin consols, and help with more links and referrals but nothing actually DOES WHAT IS NEEDS TO DO WHICH IS CANCEL. At the one page where I can actually grey out my subscription I am not allowed to continue any further and I get a message about contacting support to cancel, but when clicking the provided link I get an error not found page. HILARIOUS.Even getting in touch with someone seems not possible? None of the links work for me, I can't get to chat, I can't seem to find some dedicated mail or contact form. In this day and age it can't be impossible for a giant like Adobe to provide decent working tools like even a simple standard contact form for various browsers and systems, especially since I'

I am at a college where we need the students to share ongoing projects. They need an open lab where they don't have to log into an individual Adobe account, but can sit down and use the software on a video project that another student is working on as well. What license allows a team to all work on the same project, a shared Adobe login?

buenas tardes,compre licenciamiento para varios productos de adobe con un partner, estas fueron por 1 año o al menos asi fue l pedidfo y lo que se pago a este partner pero solo me entregaron licencias por 6 meses, he estado tratando de solventar esto con el partner de adobe pero solo me dan largas ya a este punto despues de varios meses ya de plano no me contestan, he tratado de buscar como contactar con adobe para ver si me pueden ayudar pero no encuntro como comuncarme, soy de mexico y aqui el telefono solo da informacion y todo te redirige a la pagina web, pero en lapaginas no hay ninguna informacion com para atender esta situacionespero alguien aqui me pueda asesorar

Adobe recently had an update mid-day on Monday, August 15, 2022, that cause many of our team to lose access to our shared files including many XD files. The update creates multiple profiles under our Adobe account that uses our work email. The update itself does not make any sense, to begin with, and we were not aware that such a change was coming.  We have a few open tickets for various accounts with the same issue, and there has been no acknowledgment of the issue they have caused our entire team nor ETA as to when we will gain access to our files. I really hope that if Adobe makes such an update, it should have been tested thoroughly, communicated well in advance, and ensured that we, the customers, do not suffer from lost access to files. We are still waiting for a resolution with no solution in sight.  Still waiting for a rollback, a solution, or someone to explain to us what happened.

I have an extra Photoshop licence I want to cancel. How do I do that? Chatbot at support died out and couldn't respond to this question. From UI point of view a suggestion: add a button into Admin console "Cancel subscription".

Hello team,I would like to know if there are any country restrictions for Adobe products. Our company is officially registered in Ukraine and we purchase Adobe products through VIP program.  Some of our employees working remotely from Poland. Are they allowed to use licenses in Poland, that were purchased in Ukraine? In addition, our company has branches in Poland, Bulgaria, Brazil. Should we purchase licenses separately in each country or in one of these countries?I found information that there are territorial restrictions:VIP Program guide: «VIP Members must purchase for the country where their team members reside»FAQ «Use of licenses outside of the identified deployment region is acceptable in the case of occasional travel. However, we expect that primary usage will be in the deployment region identified at the time of purchase»Please provide us with the exact link to the official documents regarding territorial restrictions. This information is required by my legal department.

Hello,We have an AEM instance in AWS on EC2 with the datastore on S3 as specified in the white paper. We want to simplify our DR strategy by leveraging the relatively recent feature of AWS S3 multi-region access point to access the datastore. Among other things, this would enable an automatic recovery of the application in case of a failure of the S3 service. However, 2 critical questions remain:Would this architecture be supported by Adobe ?Is this architecture functional ? We have not had the chance to test it yet (soon) but if the S3 connector is not compatible, there is no need to go further for now. Has anyone tried it yet ?Thank you in advance for your support,Mélanie

A few weeks ago I received my belated new MacBook Pro and promptly migrated all my data across from my old 2015 MBP (everything worked fine on it). All the Adobe CC software came across. I soon noticed that I was unable to update any of the software. After looking around for a solution I have uninstalled All Adobe software with the Creative Cloud Uninstaller & then also used the Adobe Creative Cloud Cleaner Tool.  I then tried re-installing Creative Cloud, which was succesfull but can not install any of the individual software. When I click Install button I get "Waiting" which goes on indefinitely. When I click on Cloud activity on the top right I can see that – Updating Creative Cloud 0%, which never changes (I assume that Creative Cloud needs updating before any software can be loaded, but it never advances beyond 0%). A few more things that may complicate the issue, I am a School Teacher (I teach secondary Technology) and I've been informed that I have access to A

So I have a student account and it has been awesome for getting some of my work done but I will be returning my school laptop for the next few weeks and won't have access to the email I used, I know when I have gone to update stuff, etc - it has asked me to log into my email for security but I was wondering if I changed the primary email address to my personal email account would this affect the student discount I am receiving??

I don't want to be charged for a membership but I can't figure out how to cancel my trial.

Adobe’s identity management system helps admins create and manage user access to applications and services. Adobe offers three varying types of identities or accounts to authenticate and authorize users. They use an email address as the user name. These identity types are:Federated ID: Created, owned, and managed by an organization and linked to the enterprise directory via federation. The organization manages credentials and processes Single Sign-On via a SAML2 Identity Provider (IdP).Enterprise ID: Created, owned, and managed by an organization. Adobe hosts the Enterprise ID and performs authentication, but the organization maintains the Enterprise ID.Adobe ID: Created, owned, and managed by the end user. Adobe performs the authentication, and the end user manages the identity.For more information, see Manage identity types in Adobe enterprise offerings Watch this video for an overview of identity management in the Adobe Admin Console for Enterprise. Learn about creating and managing

Hi guys I'm thinking of buying the business license. Can you help me to know how many people can enter and work with an account like this?

Hi TeamI have a serious issue with Dell Latitude 5591 .I am working with Adobe products (PS-Premiere- After effect - illustrator -Animation ..... ) with 32 Giga Ram (Crucial- 2666). While working on the laptop specially with adobe products. suddenly the below screen happened . I can't figure out what exactly the issue. But I installed a new windows with a new licensed applications .and still happened many times suddenly. Please i need your support.   

I know it is basic question, but I tried to search too much, but found nothing.Why I cannot request reseller portal panel, While I am Certified reseller??Thank you

Hello,My employer recently changed our company account due to a merger and as a result I am no longer able to login to my previous one when using the community discussions which I had been doing since 2019. Since it used the same email as my new Adobe CC account, I'm guessing there is no way to access the profile I had originally used since they closed that Adobe license, am I safe to assume?Thanks

Bonjour, depuis plusieurs mois mon application Creative Cloud sur mac rencontre un problème à chaque tentative d'ouverture. Elle me demande de me reconnecter sans cesse et ce message apparait à chaque fois que je clique sur "se connecter" (voir photo ci dessous).Savez-vous comment faire ?J'ai déjà essayé de la désinstaller et la réinstaller simplement et ça n'a pas marché.Je n'ose pas désinstaller toute ma suite adobe par peur de ne plus pouvoir installer les applications que j'ai déjà (Photoshop, Indesign...) Merci d'avance

A few weeks ago my files cloud files somehow got placed in a "personal profile." My personal profile does not have any paid subscriptions in it according to PS. My business profile has a full paid suite as we have a coporate account for all employees. Now I can't open any of my files in photoshop or the other softwares because it says I'm not a paid subscriber.  Please help. I can't work without access to hundreds of files that are stuck in this personal profile.  I have tried sync and download options for the files the files but it won't let me do anything. I can see the files, but can't do any actions on them.  Thanks

Buen día, no puedo instalar las aplicaciones, me aparece que no tengo acceso a la gestion de aplicaciónes en creative cloud, y que es necesario el permiso de "TI" para poder activarlo. Me molesta porque hace unos meses pague por 4 meses la suscripción y nunca la pude utilizar porque necesitaba actualizar mi laptop y la actualización no me llegaba. Pero tampoco podía cancelar la suscripción. Y ahora que esta actualizada y quisé renovar la suscripción, no me aparecen los programas para descargarlos. Intente contactar a algún asistente vía telefonica pero a los números que llame no estan disponibles o no existen. ¿Alguien me podría ayudar por favor?

Hi, The Magento admin panel of my website is logged in with any password. I have disabled all third party extensions and custom modules also I have checked it on other browsers but admin panel logged in there successfully with any password.Please help me. Thank you.

안녕하세요, 제가 학생 요금제로 결제를 해야하는데 잘못선택하고 팀 구독으로 해서 결제를 해버렸어요.아직 다운로드는 받지 않은 상태이고, 결제한지는 아직 30분도 안됐습니다.취소하고 다른 플랜으로 결제 진행하고 싶은데 도와주세요ㅜㅜ혹시 이런 경우에도 위약금이 나오나요..?

Hi there, I had subscribed privately to Adobe Lightroom and I am paying the monthly rate. Recently I have been given a Creative Cloud access from the institution I work for which gives me free access to Lightroom and other apps. Am I still going to be charged for Lightroom? How do I solve this? Thanks for any help.