Enterprise & Teams

I'm trying to remove all Adobe software silently on our campus windows machines.  I can acheive this with the creative cloud cleaner tool with one problem, it does not remove start menu shortcuts.  Most of our end users don't have admin credentials, which are required to delete these shortcuts.  It's difficult to delete these with a script since we do not know which products and what versions of those products the user has installed. Does anyone else have a good method to completely remove adobe products silently?

I'm trying to install Adobe CC on my new Windows 11 laptop, but to no avail. Whenever I enter my enterprise e-mail address, a new window opens for Enterprise Login. However, this window stays blank. I've tried everything I could find: the Adobe help page for blank screens, uninstalling IE mode, reinstalling IE mode, changing the Windows Internet Options to enable everything... Nothing works, and I'm at the end of my wits. What can I do to fix this?

Hello,I'm having a problem while trying to execute the Adobe Update Server Tool on windows server 2009.I'm getting an error code 2. I'm using the "--fresh" flag.The DLM log is showing an error code 12175 as follows:07/29/22 09:17:03:433 | [INFO] | | | | | | | 5480 | *******************start of Download****************07/29/22 09:17:03:433 | [INFO] | | | | | | | 5480 | GDE Version is 4.0.0.15907/29/22 09:17:03:487 | [INFO] | | | | | | | 5480 | INFO: serverfullpathForHeadCall is empty in input structure of DLE07/29/22 09:17:03:498 | [INFO] | | | | | | | 5480 | The file to be downloaded is https://cdn-ffc.oobesaas.adobe.com/core/v2/icons?clientID=AUSST_4_0&hidpi=true07/29/22 09:17:03:498 | [INFO] | | | | | | | 5480 | Going to download the file at c:\inetpub\wwwroot\updates\ACC\services\ffc\icons\/productIcon.tmp07/29/22 09:17:18:600 | [ERROR] | | | | | | | 5480 | The windows error code is - 1217507/29/22 09:17:18:600 | [ERROR] | | | | | | | 5480 | Failed to send the request to server

Hello, I am a young designer from Kazakhstan. I wanted to create my portfolio, but I can't go further than this page. I have completely filled out my information in the account section, what am I doing wrong? Please help, I really want to create my portfolio

I have an application set up which has all OAuth scopes enabled with the modifier "Account" ("Self" was also tested). The call is made as follows:new WebhooksApi(apiClient).createWebhook(authorization, webhookInfo, null, null);However, I always get the following error:{"code": "PERMISSION_DENIED","message": "The API caller does not have the permission to execute this operation"}Can anyone tell me what permissions are still needed? About the online swagger client I had the problem also already, mostly however it goes.

Hello, I am trying to install Adobe Creative Cloud All Apps with feature restricted licensing on a newly imaged Win 10 laptop, which meets all system requirements. The laptop is running Win 10 21H1. Around 30 minutes into the installation the process fails and what I can find so far is this: "The HDPIM Setup Process return code is (107).Stopping the installation process." Any help would be appreciated.

Olá, tenho um Macbook Pro e recentemente instalei o Parallels para poder rodar o Windows. Baixei o Creative Cloud e tenho o plano completo de todos os apps. Porém, só consegui instalar Photoshop e Lightroom, alegando que não é possível instalar o Illustrator, por exemplo, dizendo que não está disponível para o dispositivo. Quando acesso o programa da Creative Cloud não aparece o Illustrator como uma opção para baixar (só Lightroom e Photoshop). Só apareceu o botão Instalar quando acessei pelo navegador, mas ainda assim disse que não está disponível para meu dispositivo.O que faço para solucionar esse problema? 

Hi, I am the Adobe license administrator for my company and I also use some of these licenses. I use a "master" account to purchase licenses and assign them to individual logins (including mine). I recently purchased a one year license to Lightroom (payment accepted, invoice received) but this time I did it directly through my individual login. The problem: I still only have access to the licenses assigned by the "Master" account but not to this new one. I understand that if the Lightroom license is not taken by the "master" account and then attributed, I can't have access to it. Which is not good since I use the same login and paid in full... Can you help me?

Hi all,It appears the latest Acrobat update installs an extension for Google Chrome. Is there any way to prevent this?I am aware that it would be possible to block the extension using the "Configured extension blacklist" Google Chrome group policy, but I don't want to block it entirely, just prevent it from installing automatically.

Hello,I have a question about the users, If a user is currently licensed and i happen to remove them do they lose all the files they have saved in adobe creative cloud. I am assuming it will interupt them using the application but i am just wondering about files or anything else. If I re-license them can they just use the same credentials to get back in with no errors?I am just curious since i have to do a mass export and a mass import of users and it makes more sense to remove everyone and then re-add them everyone since even the people i am removing are part of the import since they are ont he new list as well. It is a lot to expalin but i am just wondering. But i am hearing they want to keep current users and not to remove them. it will create more work to not remove current users if that makes sense. i will have to look through two spreadsheets. thank you. Thank you. 

Hi one of our users is locked out of their Adobe account which they have stored cloud data in that they need to retrieve, unfortunately they log in with an email address that no longer exists at its host, the email address was once a Gmail business address using a custom domain. When logging into Adobe it redirects them to Google to login but this just states the account no longer exists. This is expected I suppose but there isn't any option to recover access to the Adobe account or unlink it from Google, the only option is to reset the password but this is no use as it sends a verfication code to the email address that doesnt exist... I've been on the phone ad web chats with Adobe support for a fair few hours today and have not made an progress in recovering the account, has anyone managed to resolve the same issue? Thanks.

Oh my days, so loading up today Adobe have now seperated my account into two, one business which is all the CC apps that my company provides for me as a standard and now my Personal Account under the same business address that covers my substance subscriptions as this is specific to my team and payed for by company card. The issue is i can no longer access all the apps at once, before this I could run substance and photoshop for example at the same time, now if i say need to make a texture and bring it into substance I have to close substance sign out, sign back in choose business account laod photoshop, do my business, save, close photoshop sign out, sign in choose personal then load substance. WHAT THE FRICK ADOBE? Can we please have the old way back ASAP this has destroyed my work flow! Or allow both accounts to be logged in at once, i mean its just one account with a business option and a personal option. Sorry to rant but this has screwed my design pipeline!

We currently have 2 organizations on our Adobe account and we would like to migrate the named users from one organization to the other.Is this possible and if so, do we need to prepare licenses on the organization who'll receive the new users? 

I had an all apps plan then set up a teams account to give two licenses of premiere to my editors now half of my apps including premiere say I need to start a trial. Any leads here? 

I can't access software distribution or adobe experience manager or admin console. And my organisation Id is displaying as undefined. (Picture was removed by the moderator)

Since the changes to the team's adobe sign in on Monday 18 July, the Adobe Acrobat Pro app has been deactivated on my computer and I can't access Admin Console to check. I am the administrator. I think I have been allocated a personal profile but should have a business profile as I manage two licenses on the Admin Console platform. I don't know how to fix the problem - can anyone help me? Thank you, Frances 

Hello, We have three full creative cloud licenses with a total Storage of 3GB. However, I use most of it due to our team workflow. I am at 1TB, and the other two licenses far below that. How can I use change the user quotas so that I can access lets say 2.5TB and the other two 250gb each? Best Martin

Pour des raisons de comptabilité, je souhaite retrouver une facture qui a été éditée après la fermeture du compte (nous avons été débités). Mais l'admin console n'est pas accessible. Avez-vous des idées ?

When we start to use "Acrobat for Teams", Teams requires MS365 administrator's approval.This approval is to make an "Enterprise Application" includes "Graph APIs" into AzureAD/Microsoft 365. Our MS365 administrator requires to know the "Graph APIs" for "Acrobat for Teams".  Could you please let me know what Graph APIs will be registered into AzureAD/MS365 to make "Enterprise Application" of "Acrobat for Teams" ? 

I wanted to find out how we can get a cumulative report of all the polls / feedback done over period of 6 months in one report for analysis.Thanks

I have an issue with Adobe CC desktop (Mac version). It doesn't sync nor updates the files nor I can install/uninstall Adobe Applications. I re-install it and I restart my mac but the same issue is still there. I am looking for your advice.

Since yesterday I am having problems logging into my Admin Console where all the VIPs contracted by our University are located.We have tried with different browsers, different operating systems, different internet providers and the problem persists.I hope you can help me. Thank you! 

Hello, Hope you're all doing good. I'm using an Adobe for Entreprise subscription.. Had access to almost all apps and services but recently I started having some issues with my account starting with :- Behance: Found a new behance profile ( the username is based on my Adobe ID ) and it's empty.. the problem is that my main Behance profile is linked to the same Adobe ID and now I don't have access to it. - Some services like Adobe Fonts : when I try to open the website and login, I get ( sometimes ) an Access Denied error.. seems like I can't use the service via my subscription, and had the same error when I tried to login to behance too ( Meaning I can't login to neither the old profile, nor the new fresh one). I'll attach a picture of the error.  Thank you in advance. Greetings, Zaki.

HelloI tried everything described here:https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.htmland here:https://community.adobe.com/t5/get-started/cc-libraries-sync-error/m-p/10901142?page=1#M452989but no luck. The Libraries are working locally but not syncing to cloud - not good when 12 people are using the same libraries and store files there. Any help with this will be appreciated!!!

Hi, I need to provide Adobe Acrobat to a team of users. Our usage is infrequent, and we never have concurrent usage, so what I'm looking for is the ability to buy a single license and share it between ~15 or so users on a network license basis. We do this for a number of other applications such as CAD, MathCAD, Rhino/Orca etc. etc. Can I achieve this via a Creative Cloud team subscription? Many thanks,Paul