Enterprise & Teams

Hi,  I have paid for a whole year subscription for creative cloud (enterprise) but I can't install Photoshop, Adobe Acrobat Pro or Premiere Pro. The only app I can install is InDesign (luckily) - but I also need the other three apps.  Everytime I want to install it from creative cloud on my desktop, I get the option "try now" or "buy now".Whenever I want to contact someone from the helpdesk, I get following message: "we're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator".  Could someone please let me know what I can do? Thanks a lot.  Kind regards, Tiffany 

I did a free trial of Adobe Sign and it worked great.  I asked the our rep to sign us up.  She sent me an invoice on 3/8 for the service that did not match the quote.  She quickly updated it but noted we had to pay with a credit card since it was under $2500 which is fine.  She asked me to enter my card number on the Admin Console. I explained that we have a different billing department the would pay the invoice.  Eventually she understood that I would be the Admin and Accounts Payable would pay the invoice.  Everytime my Account Payables department tried to enter a credit card number, my rep said she could not find it.  I called Customer Service and they said they could not help me because we were Enterprise.  Eventually we sent check to the address noted on the invoice.  This was prior to the ending of our trial. I needed to use Adobe Sign to get a signature for a contract on 3/17.  Trial had expired. Called Customer Service and

How are we to get help with Admin Console issues when you must log into the console to access support?  Each time any admin attempts to log into the console from any computer or browser they get a "Something went wrong. We're working on the problem. Please try again later." error.  It's been going on for several days now.  There is no chat option, no phone numbers, nothing to be found unless you do so from the console we can't access.

Hi I work for a school district and we have some new M1 Macs on 12.3 that when we try to install a full Arm package built with admin console its a shared device Licence, these computers will be used by multiple users in a Lab environment, the computers will fail to install right when it starts the install process. I have found the only way to make it install is to download the adobe creative cloud removal tool and when you go to launch that tool for the first time will ask apple to download something like an os update of some kind. Once that installs I am able to run the Shared device package we have and it will install fine with no issues. I am wondering why this is happening this doesn't make any sense on why I need to go through this process to be able to install. 

HelloAt present, we have 15 staff out of 100 that are licenced for Acrobat Pro DC which is activated by them signing into the application.  The remainder of staff all use Acrobat Reader DC for which no sign in is required.  This is all in a standard traditional 'fat client' environment.We are now in the process of setting up a Citrix virtual desktop environment.  My question is how do we deploy both Acrobat Pro DC and Acrobat Reader DC into that environment (on the same servers) so that our 15 licenced users can sign in on any server and use Pro DC and our remaining users can user Reader DC?Thanks in advance for any assistance.

I phoned customer support for my teams CC account 4 hours ago and still have not been connected to anyone yet!! Twice they have said we will be with you shortly, after 1.5 hours and after 3.5 hours. What should I do. It's about my renewal and I only have one day to sort it out.

Our organization has started to use the global admin console. As we set up our child admin consoles, we have found a need for an administrative role within each of the child consoles that has the ability not only to add users and assign products to them, but also to remove users and to modify them. Such an administrative role must be specific to the child console and not provide administrative control outside of the child console in which the role was assigned. The system administrator is not a viable role because we do not want child-level administrators to have access to the settings section of the console--we primarily just want those administrators to be able to remove users from their console.

Hi,we are using Adobe Pro with two Terminalserver (Windows Server 2019).The problem is, that every User has to sign almost every day to his Adobe Account.For example we sign in on Terminalserver1 and the broker is pushing the User on another Day to Terminalserver 2 the Login is not being saved.Does anyone made this experience too?Is there a workaround?I am looking forward to your answers.

Hi,I'm using AEM 6.2Currently, I'm working with AEM Form and want to reuse Action Type of AEM, but I'm not sure description and define of all Action Types, does anyone has document about Action Type and help me explain how every Action Type work  Thanks 

We're experiencing a couple of problems with Adobe Teams for Acrobat versus Personal accounts. There are two major related issues.  1.) One of our users has been having technical problems with Adobe Acrobat Pro. When she tries to intigate a chat or talk to customer support to resolve the problem, they tell her she has a Free Personal account and that they can't help. She has a Paid Teams account, but the Support keeps defaulting to her Personal, free Acrobat account. They can't see that she has PAID Teams Acrobat Pro, and then they don't help her. I've walked her through how to select the Business/Teams account when she logs in. (I had to go to customer support to figure that out.) But it doesn't help. So far, somehow technical support sees ONLY her personal, free account and then they don't help her with her paid Teams Adobe Acrobat Pro. Help! How can she get technical support to work for her paid Teams Adobe Acrobat Pro account?  (I'll post the technical question she h

I opened Lightroom CC yesterday and all my Pictures are gone. Shock! This should never happen, never ever!!Then I opened it on my iPhone and I can see the pictures but it says I have no subscription - which I have. It seems to have something to do with an introduction of new profiles. So I tried to find out about it - it seems like rocket science to me and all the people around me.Everything is so unneccessary complicated and bad designed, from the profile controle, the admin console to the different ways to contact support, after several hours we are just confused. So I tried to call Adobe, after 2 hours hearing the same music I gave up. The way I see it now is that I have to always select company profile and move all my data to it since I don't see the possibility to activate the programs for my private account - which seems to be good for nothing btw. The question is, the company profile is also a personal profile and my Pictures are not shared with other co

I called yesterday morning and got India, was talking with a nice young lady about fixing a DOUBLE BILLING issue. Then she put me on hold for 47min before hanging up. I called back and got put on hold for 42min, before I hung up. Called again today and got India again! Couldn't understand a word they said and was put on hold and hung on after 20min! Then I called back and demanded an english speaking person who I could understand. Got a nice guy who spoke clearer english than all the other operators so I worked with him for 10 min before he fixed the double billing issue, but only wanted to refund me 3 of the 6 months they double billed me. I argued and got 5 months refunded but lost 1 month. Adobe needs to fix this now. One of the best softwarew comapnies in the world with the worst customer service!!! And when Adobe asks, NO I WILL NEVER RECOMMEND THEM EVER AGAIN TO ANYONE!

I use acrobat within a team subscription because it's for everyone in the company.  I also have a subscription (individual) to photoshop because I am the only one that needs it.  I use both throughout the day and I think it is completely insane that I have to sign in and out of each when I need to use both.  There HAS to be a way around this?  

Dear Community, We run a local-domain based Terminal Server 2012 R2 as a HyperV VM guest, with thin clients connecting to it.The same was happening when TS was running as a VMware guest on ESXi 6.5 host.  All users use Adobe Acrobat DC Pro (2015) in parallels with some other 3rd party solutions, i.e. Worldox GX4 is one of those.Staff is opening PDF files and then editing, running OCR or just highlighting parts of documents they wish to come back to later.However, we have noticed that quite often and in files of varying size and complexity (from single page, all text to hundreds of pages, content-rich documents) after a while open PDF file will just go blank?All highlighting lost, all editing changes lost etc. The only way to go back to the file is to close Acrobat and re-open the file, hoping some changes have been saved.The only way we can prevent this  is by frequently saving the file which is being manipulated at the time.However, it's very inconvenient for our staff to fo

Hi, We are a bit to late to pay adobe so they decided to delete the account and everything that comes with it,all my presets, actions, cloud files.. We had to make a new account and install everything again. But can I still retrieve my files? Greetings Maarten

Any documentation for standby configuration in AWS

I have a high level issue with Adobe in a VMware environment. VMware wants me to setup a call with someone in high level support at Adobe but I see no way to setup a specific time for a call. Most vendors I have worked with have a way to get support without getting transferred multiple times on 24/7 support line and never really knowing who you are talking to. Is there anyway to set this up, like an e-mail I can contact?

The installer in not "clickable". Below is a screenshot, showing that it is greyed out. How can I install CC?

Hello,We are a advertising agency with three designers on Adobe for teams. We just recently migrated our account to a direct teams account (we used to have our IT company facilitate). I'm not sure things are working correctly as our old account expires on March 26 but we've already begun our new account (Feb. 25). We backed up and reinstalled our Adobe CC Libraries to the new account. However, now we are having some library issues. One member has a library that disappeared completely and it seems I have a few duplicate libraries. I'm not worried about the duplicate libraries, but am concerned about the AWOL library and concerned that it might be an ongoing problem. Since we've been working in the new account for awhile, the library has grown and not the same library that we backed up. The missing library was set for everyone in the team to have access/edit. I tried to reinvite our team member but the email never made it to her. Help!We are on Big Sur 11.6 using the 2022 desktop apps.

Is there a way to revoke access to all tools in the experience cloud without deleting the user? We want to suspend, deactive, or change the password for users without deleting them. How is that done? If it is not possible what is the alternative? 

Has there been any reports of the Adobe Admin Portal being down? Not able to access at the moment. 

I have Adobe CABs added to Configuration Manager but have not seen any new releases since December 24th 2021. Are the CAB releases still happening?

My Creative Cloud Desktop shows an error with "No internet connection". Our IT has checked the issue with support of the Adobe Support Community: The Windows 10 client on which Creative Cloud is installed does not have direct internet access and must necessarily use a web proxy. The web proxy is configured using a PAC file, and the PAC file is made available to the client via WPAD URL. According to the following article this should be supported.https://helpx.adobe.com/in/creative-cloud/kb/proxy-authentication-support-creative-cloud.html In the PAC-File as well as on the Webproxy all URLs, which are listed in the following article, are registered and thus released for the client.https://helpx.adobe.com/enterprise/kb/network-endpoints.html However, accessing applications or fonts from Creative Cloud Desktop does not work. No blocked connections are visible in the logs of the web proxy and firewalls. Is our setup basically supported by Adobe? According to the help arti

I have never had adobe, but i have installed it and signed in using my work email. I now want to added on the employer plan but when i sign out and try to sign back in with the employer email it keeps bringing be back to mine. How do i essentially get rid of my profile?

Hello, Ive been given the STUDENT & TEACHER paid subscription, now my issue is I've made the account as well as confirmed subscription but have not yet figured out how to download the programe itself. Does anyone have any insite?