Enterprise & Teams

沒有客服、沒有處理單位，不要買。非常差勁的後續退訂，根本沒辦法退訂，團隊版的退訂根本沒窗口，只能瀏覽沒用的網路資料。

today Adobe just shut me out of Creative Cloud with just a few hours of notice. I've been using Creative Cloud for Teams and paying 69,99€ a month for a few years now, last payment was on March 3rd. Then today at 11.28am I receive an email stating that I've missed a payment and I should pay within the next 90 days to avoid having my membership cancelled. 29 minutes later another email arrives with the headline "URGENT" warning me to avoid the cancellation of my membership because of a failed payment on the 5th of March (which is today). I am required to resolve this issue until the 7th of March (which is Monday).After searching the entire Adobe site up and down I finally managed to find the payment info for my Creative Cloud membership and checked everything, direct debit info was mostly correct, although my home address needed updating. This has not been a problem for the last 5 months or so.One hour later my Creative Cloud licence is gone.Not only did Adobe not wait 90 days, they did

On one particular computer at work, I haven't received any update announcements to applications in the Creative Cloud Desktop app for about two months now. The Creative Cloud Desktop app itself has been updating regularly, in line with other systems. This is the only one at work running Windows 11. My home system, also running the same version of Windows 11, is updating fine. On the work machine, I try to manually check for updates, and it tells me I am running the latest versions of whatever I have installed. For instance, it reports the newest version of InDesign at 17.0. My other machines are running 17.1. Please help, as I want to keep everything at the same version so I don't have to worry about cross-system compatibility issues.

I have recently noticed that I am logged into both by Adobe corporate and Adobe personal accounts simultaneously. When I log into the CC desktop app and click on 'Adobe Account' it will take me to my company account in Chrome. If I do a google search for Adobe Support and follow the link it shows that I am logged into my personal account. If I log out of that page and log back in (using the same login as the my company account) it will log me back into the personal account. I have logged out of and back into Adobe multiple, multiple times.I ask all this because our team has recently been having major problems with the CC app syncing files and I think this could be the reason? I've uninstalled and reinstalled CC and all of the apps several time but to no avail. Even as I write this in the top left of Chrome it shows that I am logged in under my personal account but if I go to the desktop app and select 'Adobe Account' it will log me in under the corporate profile in Chrome. If I open a

My org currently has 30 Creative Cloud for Teams licenses and 1 CC for Enterprise 'All Apps' license.  In the Adobe Documentation for AzureAD SSO it says a prerequisite is: One or more of the following products: Creative Cloud for enterprise, Document Cloud for enterprise, or Experience Cloud.  Does this mean that only the user with the assigned CC for Enterprise license has the ability to use SSO, or does everyone have access to use SSO since we have 1 Ent license?  Very confusing. Thanks

Hi I currently have 4 individual Creative Cloud subscriptions for my users.  The problem I have is the users need to have local administrative rights to the machines to install plugins etc.  Does the Creative Cloud for Teams have the ability to create a package that can be installed that does not require local admin privs to run after installation? Thanks.

Bonjour,Ma société a reçu une facture, notre système comptable nous contraint à fournir le Kbis de l'intégralité de nos fournisseurs, or je n'arrive pas à le trouver sur les sites dédiés,Pourriez-vous m'indiquer à qui le demander celui de Adobe Systems Software Ireland Ltd ?En effet, sans celui-ci aucune facture ne pourra être payée... Je vous remercie, 

If my customer had an Adobe VIP with several licenses and accidentally set up a new ADOBE VIP then can they still access the licenses under their old portal?

Hi! I have a personal Adobe account and one that is linked to my university. I have am trying to use the desktop apps I have through my university, but it keeps linking them to my personal account (it's for InDesign, which I haven't pruchased on my personal account) and will not let me use them. Is there a way to get around this so I can access both accounts theough the desktop apps linked to them?

Hi,I'm unable to install Acrobat DC, it is showing me this error:-After closing Microsoft Office application, the installation went fine. Do I have to close all MS office apps in order install it for all users? Is Ms office apps conflicting with installation process?

Bonjour, Je n'arrive pas à valider l'installation d'adobe creative cloud via mon compte utilisateur (admin domaine) alors qu'avec un administrateur local tout se passe bien.Avec mon compte domaine, à chaque fois que j'essaye de validé l'authentification de mon compte cela n'aboutie pas et un message d'erreur s'affiche (vous êtes déconnecté du serveur, merci de vous reconnecter)Merci

Hi - Trying to get the Remote Update Manager working. I tried testing it on a couple of machines and when I ran it only seemed to be looking at Acrobat even though other Creative Cloud apps were installed on there. So to test I packaged Creative Cloud with RemoteUpdate and pushed it to my machine. Installed a few apps like InDesign and Illustrator. Already had Acrobat Pro on the computer. Ran the updater (see picture) and it looks like again it's only looking at Acrobat. Not sure what I'm missing here. Any help would be appreciate. Thanks. 

From what I understand, Adobe Teams is more beneficial for users sharing data or working on a team project.But if there are 2 users who want to have separate paid licenses, can they be billed together under one account ? The teams subscription is almost double the amount and is not beneficial to me when I don't have a team project.  Is my only option to create 2 adobe accounts, have 1 individual license(each) on them, billed separately ?Or is there a provision to bill them together under one account?

I am trying to cancel one of the licenses under our Adobe team profile and all instructions say to go to Adobe Admin Console > Support, but there is no chat support option on this page, merely unhelpful links to ADD products.Why has the chat function been removed? Is the only way to remove a license to call the helpline and wait on hold? Why can we not remove a license on our own through the admin console?

Hello We turned on Azure Synce this morning and I can see the users are being synced in Azure, but the Groups haven't yet appeared under the User Group to be configured. Does anyone know when I can expect for the groups to appear? Thank you  

I purchased the pro teams subscription.  It says one subscription can add up to 10 team members.I have had added 3 additional users, and they are showing under the users tab,  but I do not see anyway to send them their login info or how to activate their account. Can someone help me get my team setup?  Thank You!

Hello,We are a graphic design studio on Adobe for teams. We have never had much luck using Adobe CC Libraries. We had to remember to manually add collaborators to each library, and had done so, and then all of a sudden everyone lost access to all the libraries. So now we have a situation where we have duplicate libraries occassionally, people without access and various owners. Currently, when we create an Adobe CC Library, it has an excting setting that makes it look like you can save it to the team space and automatically give your team access. However, despite choosing the team access settings, nobody on our team can access the library... it is not sharing with them automatically.  Furthermore, if I change the settings of a library that is marked as a personal library to the team space, the team cannot see the library. Am I missing a step? How can I ensure that my team can easily work off the same libraries?Thanks in advance,Dani

Can anyone reinstall creative cloud after you installed windows 11 cause this sucks

Ho attivato un abbonamento annuale come docente del mio liceo artistico. Ho effettuato le installazioni delle mie app dal mio laptop macbook pro del 2015 con sistema operativo Catalina 10.15.7.   Non riesco invece a fare altrettanto sul mio fisso Imac del 2012 su cui ho installato Catalina 10.15.7.  Quando cerco di installare le app, delle quali riesco a scaricare senza problemi gli installaer, mi si apre il Cloud Creative che mi notica: "Non disponi dell'acceso per gestire le app".   Aggiungo che ho provveduto all'uso dei tool di pulizia per eliminare i vecchi file di adobe, disinstallato e reinstallato il creative cloud più volte.  Che altro posso fare? Forse posso avviare questa autorizzazione via terminal? 

I've been using Creative Cloud for months using my student account. Now, all of a sudden, it is telling me that I need to buy Photoshop and InDesign, both of which are included on my plan. I'm still in school and need both of these for my classes. Why do I have to pay for these when they're both on my plan? Can anyone tell me what's going on? 

alors que je suis abonnée, je ne peux plus modifier de pdf et Adobe me demande de payer un nouvel abonnement.

I am looking to buy a number of Adobe Pro DC licenses, via an Adobe resller - this will be under a new VIP agreement. We wish to deploy Adobe Pro DC within a Citrix environemnt, hosted across three physical servers.How many servers can each user access at any one time? Are there any best practises for this type of deployment scenario? Thanks! 

I just moved to a new PC, reinstalled all the necessary apps but cannot get the fonts working.On my web account page I can manage fonts as I wish - activate, de-activate from Previously Active or any font from the All Fonts and so on. All the active fonts are nicely shown on the Active Fonts page:In the Illustrator for instance, when I open a file with missing fonts, Activation of them leads to nowhere. Loader icon revolves for a few minutes but fonts still do not activate. At least for the Illustrator itself.They, however, get added to the Activated Fonts list under the Manage fonts on my account's web page. 3. In the Creative Cloud Desktop app I don't see any of the activated fonts: Also here in the Creative Cloud Desktop app I can activate them from Previosly active page, but fonts still keep away from the Activated fonts page.So, no fonts are available in any of Adobe programs I use. Conclusion:I've loged-out and loged-in, and restarted PC for countless times, d

Has anybody encountered and resolved this problem? Downloaded CC desktop installer and received this error, even when running as administrator: "Security zone registry settings is enabled. Please check. Error Code: 708" I have no idea what this means. Any tips are appreciated!

Hi everyone,we were trying to reach out to the customer service now a couple of times as we eagerly need to change our country setting. We don't know exactly why this happend, but with the last transition to new plans, US has been selected (either by us or sales management) and now we have employees who cannot continue working due to the fact that we are simply not able to pay Adobe bills with the credit card (because the tax ID is not fitting to region setting).This is really putting some projects on risk as especially because only the new employees (who are working on major projects) cannot work at the moment.Any help would be highly appreciated.Best,Daniel