Enterprise & Teams

Hello, how does my employer add me to be an authorized user on his adobe acrobat pro account?Thank you 

Asalam-o-Alykum I had purchased Adobe Cloud Student package for my kid through guy living in Australia so i m using his ID. As i am living in Pakistan and can't buy through reseller as there are lots fake. 

I have an enterprise plan and the adobe webpage shows what's available in my plan - this list includes Photoshop and After Effects. When I then go to 'Access your apps and services' Photoshop and After Effects do not appear under apps Available in my plan and I cannot download them via Creative Cloud. 

This is so frustrating! Suddenly on one Notebook Premiere just launches when execute with admin rights, otherwise it stucks during the splash screen when loading "ImporterQuicktime.prm". We searched for any kind of solution and found multiple solutions BUT nothing works! Even Adobe Support are not able to help really but providing a list/document of useless solutions. The only solution we have not tried yet is creating another user account on Windows - but that would afford a lot of work with all the other things. So: Premiere Pro is running perfectly when starting with Admin Rights - but we need to run it with a normal STANDARD USER on Windows. It worked fine but suddenly it is not working anymore - for no reason!! And any other Adobe App is starting and working fine with the normal user account. So please please please help quickly! After hours and hours we are at a loss now! And sorry to say, but this should be so embarrissing for Adobe!!!

Bonjourla formulation est un peu complexe à comprendre pour nos clients ?!Dans la fichier produit, on par de :'Deux sessions individuelles par an et par utilisateur avec des spécialistes'Donc, le client s'attend à pouvoir travailler à deux personnes en simultanée dans son entreprise et on s'aperçoit que cela ne semble pas être le cas si je lis ses explications :https://helpx.adobe.com/fr/download-install/using/install-apps-number-of-computers.htmlVous pouvez me confirmer que je sois sur de moi ?Cordialementla Direction GGARCIA

Bonjour, Commment récupérer mes licences utilisateurs personnelles pour les mettre dans la gestion d'équipe adminconsole ?

I am struggling to have any of the new updates actually start. I am getting the spinning circle of death in my cloud but nothing updates fo hours??

I'm trying to figure out how to password protect files between licenses on a business account. This is for all applications. I can only find info on Acrobat files. We are using PS, AI and ID and individual users have private files.

I've had my own adobe account through work for years and I work on multiple machines. With this in mind, i've utilised the adobe cloud service for a clean workflow. Recently, the business I work for has added me to there team account. This uses my current works email address as did my existing acount. When I asked Adobe support if my files would still be accessible when my current contract ends (and my new subscription starts - both using same email address), they said yes.As you can guess, this is not the case and I no longer have acccess to years of work. I've tried to sign in to the admin consol to see if I can do anything in there but now my email address is no longer associated with an admin account, I have no access. As I'm no longer admin on the account, I have no way of speaking to Adobe support. How can I access all my work again?

I recently started an in-the-office kind of job and I'm having trouble installing a new license over a colleagues' license that's already installed on my PC. When I login as me, I'm prompted to install. When I go to the Adobe CC website, it shows that all the apps I use are already installed. Do I need to uninstall all my apps to update my license? Thank you for your help. 

I am not able to integrate adobe analytics api to project.

Bonjour, comment puis-je télécharger ma facture ? Merci

Do we have an msi package to remove flhas player on Intune managed devices? 

Hello, I have gone through a lot of posts each with conflicting information or information that does not apply, and cannot find the answers I need. Please Help. Adobe Creative Cloud went missing off my computer, I don't know how it got uninstalled because I didn't do it, and I need help reinstalling it. I got a missing or damaged messege or several different ones several times (I do not recall what it/they exactly said) The first time this happened I clicked on the creative cloud Icon to open it and it didn't work. When I tried to repair it by clicking that button on the missing or damaged message pop up, it failed so I tried clicking the other option (I don't recall what that was) and it did not do anything make the icon on the menu bar turn into a broken icon. I have to figure out how to reinstall it but I am afraid I will mess it up. 1. I am currently using Windows 10 on a Dell XPS 17 9700. I am positive I have updated everything except maybe some nvidia drivers and I have

I've just bought a new MacBook Pro and moved everything over from my old MacBook Air. Lightroom has opened fine and well but photoshop won’t open past the splash screen.  I went onto the creative cloud to see if it needed updating or anything and I’m not able to click on anything on the adobe creative cloud app at all, I’ve searched and it seems to be an issue with the new MacBook Pro’s. On a forum, they were able to solve this by speaking to someone on adobe live chat who gave them instructions on how to resolve this. So I went to do the same but because my adobe account is one with University, I’m not able to access the live chat as it says I should “contact a member of your organisation that’s the designated contact for issues with adobe”  My tutor doesn't know who I should be contacting, is there a way to fix this without the live chat or a way I can access the live chat with a uni account?

Where is the offline installation package downloaded? I need Photoshop offline installation package.

I guess her email-address messed up. She's got a new HP computer where she's trying to install. Her address is **OMITTED EMAIL ADDRESS** but it seems it's stucked to her second mail **OMITTED EMAIL ADDRESS** so when I look at her address it looks like; **OMITTED EMAIL ADDRESS** So the main problem is just to get her started again. Beste regards Johan Vilstrup  **OMITTED EMAIL ADDRESS** Tutor

I am trying to enable flexiblePostEgress using the Network infrastructure API, but getting the following error:POST Request : https://cloudmanager.adobe.io/api/program/{{programId}}/networkInfrastructures Request Body { "kind": "flexiblePortEgress", "region": "region-name" } Response Body{ "type": "http://ns.adobe.com/adobecloud/network-infrastructure-generic-exception", "status": 400, "title": "Network infrastructure exception", "errors": [ { "code": "NETWORK_INFRASTRUCTURES_REGION_INVALID", "message": "Region is unsupported" } ] } Any specific reason what might have caused this issue and how could it be resolved ? Thanks in advance !!

Hello, We deploy Adobe XD via SCCM Task Sequence to a large number of machines where I work. Some of the machines we've been testing the install on have successfully installed XD, but when anyone tries to run it, it simply sits at the splash screen. I've attempted to sign-in and sign-out of the Creative Cloud app, but that doesn't affect it. Rebooting the machine does not seem to effect it.  The machines we are testing this on are Windows 10 Enterprise 20H2NVIDIA Quadro P1000Intel Xenon E-2146G The windows Event viewer shows an application errorThe program XD.exe version 45.1.62.3 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Process ID: 3b5cStart Time: 01d8219a5a02430bTermination Time: 4294967295Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte\XD.exeReport Id: 89bdf8f3-a3a2-47c1-951f-6927f552228

I have all the emails from Adobe for the seven license adjustments I made prior to my adjustment date, but now that date has passed and the admin console still shows the original number of licenses. I called support and they had no record of the adjustments I had made. Support cancelled the extra licenses, but the process is broken.

I am using the latest version of Adobe Creative Cloud and Adobe XD on a Mac running OS 11.6.4.  I also have the latest version of Chrome in which I have a bookmark to assets.adobe.com/links to access my XD prototypes. Up until lately this link has been working fine, but now when I click on this link Adobe wants me to sign in each time. When I access this link by going to the Creative Cloud app and click on the cloud icon in the upper right corner and go to "Creative Cloud Web" it works fine. Under my Adobe ID security settings I have multiple active sessions in Chrome with the Mac os version of 10.15.7 and one active session in the Creative Cloud app on Mac os 11.6.4. Does anyone else have this problem or have any clue what is going on?

I have photoshop & illustrator license with different account assigned. How do access both of software on the computer at the same time ?, because always need to access through adobe create cloud app desktop.

Help!Hello, do you have any idea how to generate a token in AEM to achieve integration with an application in angular and keep the single sign on?Aware of your comments.Thanks

I seemed to have forgotten how to get a new organization i created in Reseller console over to Admin console. How do i add a new organization into admin console?

I have 700-800 adobe clients on my network that I'm supporting with SCCM and AUSST, but Creative Cloud is just pestering them with Creative Cloud updates. I'm not going to tell them or send a bunch of tech's around to each one and have then disable update notifications in the GUI.  There has to be some config file or registry field that can turn off the popups for creative cloud updates.Why Creative Cloud can't update itself from AUSST is just mind boggling