Enterprise & Teams

Hello,We are a graphic design studio on Adobe for teams. We have never had much luck using Adobe CC Libraries. We had to remember to manually add collaborators to each library, and had done so, and then all of a sudden everyone lost access to all the libraries. So now we have a situation where we have duplicate libraries occassionally, people without access and various owners. Currently, when we create an Adobe CC Library, it has an excting setting that makes it look like you can save it to the team space and automatically give your team access. However, despite choosing the team access settings, nobody on our team can access the library... it is not sharing with them automatically.  Furthermore, if I change the settings of a library that is marked as a personal library to the team space, the team cannot see the library. Am I missing a step? How can I ensure that my team can easily work off the same libraries?Thanks in advance,Dani

Can anyone reinstall creative cloud after you installed windows 11 cause this sucks

Ho attivato un abbonamento annuale come docente del mio liceo artistico. Ho effettuato le installazioni delle mie app dal mio laptop macbook pro del 2015 con sistema operativo Catalina 10.15.7.   Non riesco invece a fare altrettanto sul mio fisso Imac del 2012 su cui ho installato Catalina 10.15.7.  Quando cerco di installare le app, delle quali riesco a scaricare senza problemi gli installaer, mi si apre il Cloud Creative che mi notica: "Non disponi dell'acceso per gestire le app".   Aggiungo che ho provveduto all'uso dei tool di pulizia per eliminare i vecchi file di adobe, disinstallato e reinstallato il creative cloud più volte.  Che altro posso fare? Forse posso avviare questa autorizzazione via terminal? 

I've been using Creative Cloud for months using my student account. Now, all of a sudden, it is telling me that I need to buy Photoshop and InDesign, both of which are included on my plan. I'm still in school and need both of these for my classes. Why do I have to pay for these when they're both on my plan? Can anyone tell me what's going on? 

alors que je suis abonnée, je ne peux plus modifier de pdf et Adobe me demande de payer un nouvel abonnement.

I am looking to buy a number of Adobe Pro DC licenses, via an Adobe resller - this will be under a new VIP agreement. We wish to deploy Adobe Pro DC within a Citrix environemnt, hosted across three physical servers.How many servers can each user access at any one time? Are there any best practises for this type of deployment scenario? Thanks! 

I just moved to a new PC, reinstalled all the necessary apps but cannot get the fonts working.On my web account page I can manage fonts as I wish - activate, de-activate from Previously Active or any font from the All Fonts and so on. All the active fonts are nicely shown on the Active Fonts page:In the Illustrator for instance, when I open a file with missing fonts, Activation of them leads to nowhere. Loader icon revolves for a few minutes but fonts still do not activate. At least for the Illustrator itself.They, however, get added to the Activated Fonts list under the Manage fonts on my account's web page. 3. In the Creative Cloud Desktop app I don't see any of the activated fonts: Also here in the Creative Cloud Desktop app I can activate them from Previosly active page, but fonts still keep away from the Activated fonts page.So, no fonts are available in any of Adobe programs I use. Conclusion:I've loged-out and loged-in, and restarted PC for countless times, d

Has anybody encountered and resolved this problem? Downloaded CC desktop installer and received this error, even when running as administrator: "Security zone registry settings is enabled. Please check. Error Code: 708" I have no idea what this means. Any tips are appreciated!

Hi everyone,we were trying to reach out to the customer service now a couple of times as we eagerly need to change our country setting. We don't know exactly why this happend, but with the last transition to new plans, US has been selected (either by us or sales management) and now we have employees who cannot continue working due to the fact that we are simply not able to pay Adobe bills with the credit card (because the tax ID is not fitting to region setting).This is really putting some projects on risk as especially because only the new employees (who are working on major projects) cannot work at the moment.Any help would be highly appreciated.Best,Daniel

My sign in isn't working and I have no idea how to get around this. I'm on a work computer and signed out because I was having XD issues and when I tried to sign back in this modal popped up. 

Close my Account>>I have tried for months to close my accounts but cannot find how to do this.  it says during the subscription period and goes around in circles!! Not happy Jan

Hi Everyone,where can I find the installaer for Animate 20.5.1. It is not available in the package. 

I recently moved jobs and got a new Adobe CC account through the new employer. I went back to retreive some old files off the previous CC account but lost access to single sign on service. How can I regain access to files in the old CC account? 

Hello All, I would like to know if any one has experience of using Tags in Content Fragments.I have created tags and also added required language translations, however when I use it in my Content Fragment, i always get only the default language.I did go through https://experienceleague.adobe.com/docs/experience-manager-64/developing/platform/tagging/building.html?lang=enbut unable to achieve the required language in the content fragments. Any inputs form this community? Thanks

we are unable to install adobe creative could appgetting attached error

Hi, Can anyone help on how can I block the following URL on my firewall:https://acrobat.adobe.com/link/tools/?group=group-sharehttps://acrobat.adobe.com/link/files/Adding it as is does not do the trick. Are there any other URL that needs to be blocked?

Hi,One of our customers is starting to use Adobe Acrobat Pro DC. They also have a very strict policy that does not allow any cloud storage solution of any kind due to the sensitive data that they deal with.We need some form of process to block the Cloud part of the adobe products to allow the users to use the software safely.I've seen we can apply Reg changes to these machines to stop this, but we're hoping for a number of IP addresses and Ports that we can block on the companies Corporate Palo Alto. I've seen a list of hostnames but haven't seen the ones that specifically apply to only the Adobe Cloud Services.If someone could provide me with that Info It will be much appreciated.ThanksIvan Chambers

I was signed up to a plan as part of a module in college where it was charging me €19.66 per month. I then tried to cancel it once i had finished this module but i was going to be charged the rest of the years worth of monthly payments, so I had just left it. A few weeks ago I tried to cancel my subscription as the year had been up, but no plans are appearing when i go to "Manage My Account" and customer care is telling me that only my administrator has power to ask any queries, I was then charged €30 for the month of February yet i dont have access and cant cancel my plan. I really need to get out of this plan as i have spent just over €250 on this app in the last year yet i only used it for 10 weeks of that year. They have not given me any help at all on this issue and I am in desperate need to get out of this subscription, I cannot pay €30 a month now that i am no longer in a student account and no longer need this app. Any help would be really greatly appreciated, thank you!

For a company that has tens of billions of dollars in assets, how shameless to offer such dismal phone support. I have tried three times to call for phone support for a basic question about Illustrator. All three times I have been transferred to India. I am not a prejudiced person, but I literally cannot understand what these people are saying. Does anyone know if there is a way to talk to the phone to a native-English speaker? Talk about nickel-and-diming your customers. I've never enountered a tech company with such horrific support. Geesh.

hello, What is the solution for the error "you do not have access to manage the application"?

The e-mail domain for my company changed a few months ago, resulting in us getting new e-mail addresses. My team had already created Adobe user accounts with their old e-mails. These users updated their usernames and e-mail addresses, and on the user's end everything seems to be in order. However, the Admin console is still displaying old e-mail addresses for the users. Is this a know issue with the Admin console? I wanted to change our contract owner, but worry that the confirmation e-mail will go the the old e-mail that is no longer in use. 

Hello all, I would like to know the locations of origin data centers for Adobe Launch. I've found the article from experience league and it says "Once your build has been deployed to the Adobe-managed host, the CDN distributes the build on several centralized servers (“origins”), who then send copies of the build to many different edge nodes around the world for caching." :https://experienceleague.adobe.com/docs/experience-platform/tags/publish/hosts/managed-by-adobe-host.html?lang=en#edge However, it doesn't explain the location of origin servers... It would be great if you can share the list of origin data centers. Thanks!

I have been having performance issues with Premiere Pro for the past six months at least.  The software is slow, the audio and video glitchy even though I have rendered it.  There was a delay when clicking on buttons like play, stop, etc. - sometimes long delays, sometimes nothing ever happened.  I was getting a message that Adobe Creative Cloud was missing or damaged.  The Repair button did not make the menu go away, but I was still able to work somewhat. I then received this message below. At one point I could open the software and a project, but when I clicked on anything the software would just crash.  So I ended up working with my IT guy, he re-imaged my computer.  I am not getting either of the above messages.  However, when I have Premiere open all of my other programs slow down (They can be slow when it is not open, but not as bad.)  I spend a lot of time looking at screens that say “Not Responding.”  The next thing I

I have been trying to access invoice from 2019 but keep getting booted to a page that says "We are still processing your order. It could take up to 24 hours. Please check back later." I can access my latest invoices however so assume this is a bug?Thanks

I can't pay I don't know why help me pleaseI want to pay now