Enterprise & Teams

hi I have some query related to Adobe Creative Cloud If I remove the Adobe Creative Cloud desktop software, will it impact my software install in my machine.Does Adobe Creative Cloud have any dependency on other install software e.g. Photoshop, illustrator.

Hello,My company is interested in using some of Adobe's on-premise software, e.g. Campaign Manager. Could you please provide answers to the following questions?As the time passes, our software version will get old since there will be newer releases. In this case, does Adobe provide patches / updates for the older versions (like the one that we will have), or do they provide patches / updates only to the latest release (meaning we might need to upgrade if we face an issue)? If they do provide patches / updates for the older versions, could you please describe the fee and the charging model?Thank you & best regards.

The person who was the administrator resigned to the company, how the new hired person in the position can replace the account left and b the new admin?

Until today, I could sign out of my devices from within whichever CC app I was trying to open, in order to avoid the device activation limit. It would display a window with my activated devices, and I could click to log out- easy, straight-forward albeit annoying. Now, I am directed to the Adobe website in a web browser from which I need to navigate to a drop-down menu and sign out from there- Also I had to do two-factor authentication not once but twice, once when opening Photoshop and again on the website. This is ridiculous- time-consuming, unnecessary, and very very annoying considering I work in an office across devices and frequently hit the device activation limit and need to sign out of other stations. This was a process that was previously fairly seemless, but has now been made convoluted and I'm having my time wasted- yet another shining example of Abode's completely un-user-centric service design. For [removed] sake, change this back- I can't do this every day.  

Same issue is occuring on over 50 reported devices in our managed enviorment and we have over 100 devics all running the same versions on the same hardware.  Mac Pro 10.15.7Mac Pro (13-inch, 2020) Adobe Creative Cloud 5.6.0.788 Core Sync 4.21.1.1CCX Process 4.7.1.3

Can you use the same Creative Cloud license for mutiple devises? (For example, Laptop, Ipad and computer) 

Do you know if Adobe Creative Cloud applications are using Apache Log4j utility?There is a new vulnerability, CVE-2021-44228, that affects Apache Log4j2.I see an inquery for AEM but not for Creative Cloud products.

Hi All I create some Adobe Package Application in SCCM2012, and I use "setup.exe --silent" command to install.This method was working fine on those I create in  the early of this year, even the one I create on Oct 2021. However, now it just doesn't work via Task Sequence, After my Task Sequence fails, I can see the package content has been downloaded and sitting in "ccmcache" folder. then when I run the "setup.exe --silent" command manully from local, it shows rutun code 4, and code 81 error. I did a search for this error, it seems that there a some anohter installer running at moment, so this command will not install adobe package. Then I dig into computer, I found, there is "Adobe Installer(32 bit)" installer running in background. but this installer point to "C:\windows\ccmcache\1\ASU_5.6.0\Set-up.dat". then If I end this processe in task manager, and re run the command, then I can install  so my feeling is,, when SCCM download the adobe packa

Hi there I have anew MBP 16" with M1 Max chip.The battery is draining in 3 hours and it seems the culprit is the CCXprocess tool. I tried to use the log collector tool but it wont install properly as the privacy setting wont allow it to save to the desktop and no matter waht I do I cannot enable it. what can I do as I can't seem to force quit it either. Thanks Andrew 

I've been using Adobe apps for over 6 years now and never had any problems I couldn't find a fix or work around to.  I recently got the 16in. Macbook Pro w/ M1 Max chip running Monterey. All of a sudden, nearly all my Adobe fonts (amongst others that I won't even get to right now) are missing in Photoshop 2022. I started using Photoshop 2021 as more of them were there but still not nearly half of them. I have a deadline in 2 days for a lyric video and was praying this wouldn't happen but NONE of my adobe fonts are in After Effects 2022.  SOSOSOSOS. I've tried everything even the basic stuff like logging out, redownloading CC and its apps, checking my settings on everything... Adobe... someone... please. Figure. This. S***. Out.I'm going crazy over here and considering switching apps all together at this point and that'd really break my heart to have to do but when me losing money is on the line, I think that's a no-brainer... I attached screenshots to

Hi, I am trying to deploy Adobe Acrobat Reader DC via group policy. I am fairly familiar with assigned software settings in group policy, but I've never really dealt with MSP update packages before. I have downloaded the archived exe from the Adobe website, and extracted the MSI, MSP and CAB etc.The documentation says to slipstream the MSP into the MSI and then apply that updated MSI as an update package in my GPO. What I'm not sure about, is what I actually need to store on my share for the update package to work? The slipstream process has created a whole bunch of other folders such as common, program files, system, system32.Are these needed or were they created simply during the slipstream temporarilly?The MSI looks to have a recent modified date, but is still very small. The CAB file has not changed.Do I just need to copy over the MSI, CAB and MSP or do I need to copy over everything except the MSP? ThanksJames

Hello. In order not to lose the links with the assets linked to the libraries of our personal account, we want to change the owner of a library (indeed the copy of a library causes the loss of links). My question is simple: how to change the owner of a CC library? If it's still not possible, when will the feature be developed?Thanks to you

We pay our licensing monthly, but several times during each month a random user gets the message they are unable to access Acrobat DC because "license has expired or not activated"  Would like to a) learn how to regain access and b) know the cause in order to prevent it from happening again.  Thanks.

Guten Tag Ich bin in einem Unternehmen wo wir ein Unternehmenskonto haben und mit unseren Privaten Mailadressen/Adobekonto verknüpft sind. Seit einer Umstellung vor ein paar Monaten, wo wir uns alle neu anmelden mussten, sind meine Cloud-Dokumente auch auf einem anderen Konto verfügbar. Also wenn man z.B. Illustrator öffnet, bei mir sowie beim anderen Konto, und dann auf Cloud Dokumente geht, werden bei beiden meine Cloud Dateien angezeigt, was bei mir ja stimmt, aber beim anderen nicht. Seine Cloud-Dokumente werden nicht mehr angezeigt. Diese Dokumente kann er dann nur noch via Webbrowser ansehen. Woran kann das liegen und wie können wir dies beheben? Besten Dank im Voraus für die Hilfe.Viele GrüsseSelina

Hi, My user has an AEM account, and I've assigned a new Creative Cloud license, but it's not listing apps for download.  Only the AEM options are available after logging in. All the options for CC are 'trial'. Thank you

Does anyone know if the zero-day exploit affecting the popular Apache Log4j utility (CVE-2021-44228) that was announced on 12/9/2021 will affect Adobe Experience Manager (AEM), Version 6.5.1.0?

I got a brand new Macbook Pro running on MacOS Monterey and I wanted to install Photoshop, Illustrator and InDesign for working purposes. I get an "installation failure" messsage code 403 that tells me to reseach for a new updated but I don't have any pending. Also, I don't get this message when I try to install Media Encoder or Acrobat DC for exemple. Before getting this MacBook I had a HP laptop and I was able to install every app without any issues.

In late July, Adobe released the Global Admin Console.    Adobe built the Global Admin Console for large and complex customers that have many Adobe organizations in their environment, each utilizing an Adobe Admin Console to manage Adobe users & resources, and are seeking a better way to manage across them.    Adobe recognizes that large and complex organizations bring unique challenges. For example, the IT department at a multinational corporation wants visibility into the total software investment, administration, usage across geographies or departments.  These insights coupled with an ability to redistribute resources in a self-service fashion, empowers IT to manage resources more efficiently.    The IT department at a large school district or consortium needs to establish policy and procedure to ensure that certain operations are accomplished consistently acro

J'ai un tout nouveau Macbook Pro 14" fonctionnant sur MacOS Monterey (version 12.0.1) et je voulais installer Photoshop, Premiere Pro, After Effect, Illustrator et InDesign à des fins de travail. Je reçois un code de message "échec de l'installation" 403 qui me dit de rechercher une nouvelle mise à jour mais je n'en ai pas en attente. Je ne reçois pas ce message lorsque j'essaie d'installer Media Encoder ou Acrobat DC par exemple. Quelqu'un sait comment je pourrais régler ce problème ?

My school gives all of its students Adobe Photoshop CC and Illustrator, but when I try to sign into my account, an error pops up reading: "Access Denied. You do not have access to this service. Contact your IT administrator to gain access, or sign in with an Adobe ID." The sign in page recognizes my email, I think, but It always shows this message, with both softwares. I just want to know if there's a problem with my account or some error that Adobe could fix, or if I just need to ask a person working at my school about my Adobe account, like if I don't have access to Photoshop (which wouldn't make much sense, because one of my friends have been using it). Thanks 🙂

I am looking to buy the new MacBook with the M1 Max chip - will apps such as Photoshop, InDesign & Ai still work?

I can't seem to find anything out about the next yearly update of Adobe Reader.  There are supposed to be quarterly and yearly updates for Reader, but Adobe don't seem to be sticking to the schedule.I need the next full MSI package to come out so that I can get updates out to my office PCs, as I have never been able to get AIPs to work but I can't seem to find anything on it, even beta.

Hola, es posible tener contacto con soporte de adobe para el proceso de cancelación de la renovación del plan que esta pronto a ser renovado? a traves del centro de ayuda solo encuentro disponible la opción de un número de telefono que no esta disponible para llamadas en Colombia 800-443-8158, hay posibilidad de soporte mediante chat? o correo electronico? Muchas gracias.

Hi there, We've been struggling with this for quite a while now. We would like to ENABLE automatic updates on user's PCs for all apps within creative cloud  (Setting = File > Preferences > Apps tab > Auto-update)(Just to note, not asking to update creative cloud desktop itself, this is already configured just fine, it's the apps within CC desktop).  There has to be a way to enable this with the ServiceConfig.xml..I've tried:Repackaging Creative Cloud with Disable Automatic Updates switched off and reinstalling it on a PCPreserving the prefs file within %AppData%\Local\Adobe\OOBE\ while it's configured as enabled and copying it backUsing the <SelfUpdate> and <SelfServiceInstalls> parameters within ServiceConfig.xml (perhaps there is a different parameter that handles that exact toggle option) Or perhaps someone knows of a way to configure this using %AppData%\Local\Adobe\AAMUpdater\1.0\AdobeUpdatePrefs.dat? According to many forums

Is there any way to edit a user's last name? They got married a few months ago.