Enterprise & Teams

Today when I launched Adobe XD the UI was in Chinese, and when I try to access the Language under Help (within Adobe XD) setting it is unavailable/greyed out. Previously the UI language was English.    How to get it back to English?   Some details: I am on Windows 10 - and my Windows display language is set to English  (United States), my "Preferred languages" setting is English (set to default) and Swedish. Region/Country is set to Sweden.  I am on company subscription, with full access to all (or most) Adobe apps. My other installed Adobe apps (Photoshop/Illustrator/CC) are in English.  I use to work in China before, but since one month ago my work location is Sweden.  The Adobe subscription was setup during my time in China.    <The Title was renamed by moderator>

Hi,  We have a user who is trying to install adobe dc but he gets the below error. We have tried unistalling everything but its still not working, can someone help?  

One of my editors is not able to sync fonts or library files with the rest of the team. The app is showing an uknown sync error and no folder location path. "Pause syncing" button is unresponsive and trying to select the folder location to User>Creative Cloud Files just leaves the app stuck in "moving folder". In addition to the sync error, all of the mogrt files she was attempting to sync to the CC library have vanished from the my work section of the app. My guess is they never made it to the cloud, is there a local temp folder where those still might exist? Adobe logs are uploaded.AdobeLogs_20210226_125158_269-mac.zip We tried various suggested methods to restore sync with no luck:Using the CCuninstal tool and reinstalling version 3.12.8.1 manuallyTrashing the CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx filesTrashing the .db files in coresync 

How do we prevent CC app from requiring a security code even though MFA is turned off? Its EXTREMELY disruptive to user workflow and to admins because the linked admin email is not accessible to users on the account. We want to never have to type in a security code, only to use name/pass for login.

Buenas! Tengo un usuario en adobe, está el contrato pagado y todo en orden, funció bien durante unas semanas y luego ya no me deja descargarme nada. ¿Por qué es?Tenemos un contrato corporativo donde podemos crearnos cuentas cada miembro del equipo, soy la unica a la que no le funciona... help me! 🙂

Hello. I wanted to ask a question. Is it possible, if the payment went through, to cancel the subscription and return the money? I ask you to answer faster. my payment went through less than 24 hours ago, but the payment went through automatic and I did not want to pay. help me please.

Hi I am currently paying for the creative cloud all apps access but it is only giving me acces to the adobe enterprise. I cannot figure out how to get in contact with Adobe as it keep sending me in circles. What should I do? Thanks 

Hi,We've recently changed our company's domain, so all the Adobe accounts are with the old email accounts. Is there any way to update the Adobe accounts with a new email without deleting the original ID?  I ask this as many of our users have some significant amount of information on the Creative Cloud, and I would need to migrate that information somewhere before I delete the user, and reassign a new email account. Thanks for your helpJDL

We've a small designing team (just 3 users) and we have one CC license. We'd like to assign the license to the user just for regular working time (10 a.m. - 5 p.m.) period. Then, we'd like to assign the license to the admin user at the other time periods. Can we do this and how?  Thanks a lot.

hello ,is it possible to get a quote Adobe Master Collection CC 2020, 150 users (Adobe CLP (Cumulative Licensing Program) - 04 years old)

Hello! We use RUM on our Macs all the time. Our users do not have admin rights. And our Adobe installs are configured as managed.  Lately we've noticed RUM is not seeing the updates to some of the CC applications that have updates available to them. For instance, InDesign 14 (CC 2019) has a critical update to version 14.0.3. When we run RUM this update is not available in the list. Any reason why?

Can Remote Update Manager (RUM) be executed as local system account and connect to on premise AUSST?I have set up AUSST on a server, Domain users are abled to connect and update adobe products from the server. I want to be able to use sccm to trigger the updates, but SCCM client runs as the local system account. When I need the local system account to have access to network resources we add Authenticated users to the Appropriate ACL and things work.  I have tried adding the accounts below to IIS as well as the folder structure and share starting with Read, modify and full rights.Authenticated UsersEveryoneDomain computersDomain usersAs well as the specific AD computer account I am testing on.  07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ##################################################07/24/20 15:56:40:403 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 21744 | ############################################

It seems we have a problem either with our AUSST server or the overrides file. If I have the overrides file in place in the 2 locations on Windows machinesC:\ProgramData\Adobe\AAMUpdater\1.0\"C:\Program Files (x86)\Common Files\Adobe\UpdaterResources\" When I launch the Creative Cloud App I don't have options to install new software - only to launch existing software and update existing software If I remove these files, restart the computer and launch Creative Cloud App - all is normal - I can install new software I have notriced that we have a large number of 0 size files on the AUSST server ending in .aamdownload - which is the temporary files. Our AUSST server syncs once a week - last weeks log file shows no download errors, but I am wondering if an earlier sync thinks that it worked correctly but didn't actually correctly download a file?

I removed all Creative Cloud Apps.I removed Creative Cloud.Downloaded Creative Cloud and installed it again.Installed After Effects with my idiom (Portuguese Brazil).After Effects Opened in English.I removed After Effects (no other adobe program is installed).Installed again. Same problem.My windows machine is in Portuguese. So, I don't know why After Effects is only being installed in English.Years and Years and adobe still can't put a change language option inside their software. Even Windows can do this on the fly.

I want to cancel my Acrobat Pro DC subscription but there is no cancellation button. Such old tricks are really shameful for a comapny like Adobe. The help pages are just a loop of self-referring webpages. Here comes a screenshot:  

I would like to begin using RUM to update our Adobe CC applications and would like to include the actual Adobe CC application but there doesn't appear to be a way to update the actual CC application itself which doesn't make any sense at all. Am I missing something? If so, what is the channel ID for the actual CC applicaton itself so that we can include this in our acript? Thanks!Sundiata

Hello, I've been having this issue for months and I can't seem to figure out how to fix it.CC keeps signing me out while I'm working sometimes multiple times a day.I've tried to follow the instructions, to log off and log in again, uninstall and reinstall. Nothing is working.I'm on a MacOS Mojave.I'm using my own log which is part of the company I work for.  It is now only used by me, not shared, so no one else is logging me off by accident. ( I've thought about that too )Does anyone have a solution? Thank you

Hi,I keep getting an Error 105.I tried to follow the instructions here: https://helpx.adobe.com/download-install/kb/unable-to-install-error-105.html?jarvisData=%7B%22versionPath%22%3A%222.29.3%22%2C%22cookieGuid%22%3A%22NA%22%2C%22customData%22%3A%7B%22cookiesEnabled%22%3Atrue%2C%22analyticsServerEnv%22%3A%22%22%7D%7D# These instructions are telling me to Use the Finder to navigate to /Library/Application Support/Adobe/caps/ I am able to get to  /Library/Application Support/Adobe/ but the /caps/ folder is missing. I tried getting help through Adobe Support, but it tells me I need to get help from my system admin. This is a personal account on a personal computer, so I have no admin to help me and I am stuck in a loop that is wasting my time. Sorry to vent but it's very frustrating. I appreciate any help or advice you can provide.

Nothing from this page works , https://helpx.adobe.com/enterprise/kb/contact-administrator.html?AVA_JC_bot-eng-Admin.ContactAdmin-CCT-SS10-msg#sa_src=web-messaging .  All I need to know if the email address of the contract owner so I can manage billing/payments but it was lost somewhere in the mix. Plans > View Plan has no info as no notes where ever made. Chat support will not give me any info because this account is not admin enabled, it only contains the product we actually use on Cloud Teams. 

I teach at Edinburgh College and one of my students is having no luck with your support.  He was told he was eligible for the Covid EDU Access CC package through the college. He went to sign up to Adobe but had not been added to the access list from our end. He must have made an account and associated it with his college email. The site then asked him to pay for the package, so he came back to us to state that the package was not available. He then went back and deleted the account he had set up with his college email. He was then added to the list from our end to give access and is now being shown the attached image stating that his personal account has been deactivated. He has been trying to get this sorted, and English is not his first language so might be some of the issues, but he is being directed to support pages, and what it looks like you guys need to do is reactivate the email he initially set up the Adobe account with to allow him access. I have read similar posts on he

Is it possible to automactially keep the Adobe CC app up-to-date w/o using the GUI interface? I started configuring RUM and then saw that CC wasn't even in the application list. I saw that the AUSST doesn't even support updating the Adobe CC which doesn't make any sense at all.Thanks

Deploying Adobe packagess with Setup.exe --silent switch. After console says that the install is finished, the full installation process lingers for minutes until it gets to end.  Whats going on? Any fixes?

I recently had an issue with the creative cloud app in windows 10 where "something went wrong" and it's an endless cycle of reloading the page. Any help? 

Hi! I am trying to get our marketing team to adopt Adobe Spark for use. We own 9 shops that are made of of 3 different Brands. The 9 shops are defined by the country they are present in.In the pricing page for Spark there is a team price. Is this applicable for us? We need to be able to share content so that our mnarkets can edit the language and products that best match their market.We have notice that those marketers that have photoshop, also get Adobe Spark Premium status. But, we are unsure that all marketers need photoshop. Can somebody please advise me what is best for our team of +9 marketers? Photoshop for each, therewith gain premium status. Or, Team for Adobe Spark for each Member?

Hi, My team actively uses the creative cloud to sync all our files. Yesterday, we got a notification from CC that many older files were moved to the desktop trash bin. I contacted a sales rep, but he simply replied that Adobe doesn't delete files, which wasn't much help. We also made sure that no one was deleting these files on their end. Today, more files were removed from the cloud and into the trash bin. This is extremely frustrating - not only does this impede our workflow, we are losing trust in Adobe. This cannot happen again, as we are a remote, creative organization heavily reliant on Adobe creative cloud. If this problem isn't resolved, we have no other choice than look into other storage services. We hope to have someone from IT look into this. Thanks,Vivian