Enterprise & Teams

I have two license for the Cloud. Could I delete one license? I can't see wheare I could handle these licenses seperatly.  

i need help canceling adobe illustrator from admin console :c

I find that Adobe has ignored the "forced log-off" syndrome and provided a "lollypop" substitute in the form of an App that shortens the log-in sequence - but does not solve the log-off!This problem causes loss of work, time, and frustrates those that rely and depend on Adobe products in their employment.Actually, the problem seems to have arisen from the paranoia surrounding the past creative community practice of using unlicensed pirated versions of Adobe programs. And what a solution Adobe has found. Simply force the user to log-in repeatedly, ad-nauseam, to insure the honest behavior of the artist. Genius!Please, be honest. Do not trick us into erasing our program folders, restarting with 'fresh' installations, or rebooting after the dreaded log-off.Please. Adobe, we plead with you! Solve your security issues some other way.Leave us paying members of the community work in peace and tranquillity, without the fear that a bathroom break will flush our work in progress.

Can I do that?  I don't see a way.  Just need someone from finance to have access to the bills. 

I was overcharged on Dec 6 2020 by Adobe for our team account. @Adobe support, please let me know an email so I can send you details. I do not have time to wait for three hours on chat or phone with you again. Thanks. 

How can I buy a license without referring to the seller which I dealt with them in the previous, I need to purchase the plan by myself, but when I click buy now the page went to (admin console) page, there no issue with the reseller, just I think it will cost me smaller amount

Hi All, I have just recently setup the AUSST cache server and it is working fine and client machines have the AdobeUpdate.override file saved in the relevant AAMUpdater folder as per adobes setup instructions i followed. I initially ran a fresh sync which ran fine and now have a schedule task to run an incremental sync to download the latest packages and updates to our AUSST server. Most applications and updates are getting the latest updates and packages wen updating from creative cloud but i noticed a few applicates ie Animate and photoshop that error out, when i browse to the location i get a 404 error File or directroy not found, this appears in both windows and mac folder structure for the Application.json,aamdownload directory. Any ideas on why this does not contain the relevant settings and details? ie http://ausstserver/updates/ACC/services/ffc/packages/PHSP/21.2.2/osx10-64/Application.json.aamdownload . Also any ideas if there is a way to set an alternate fallback me

Minulla on adoben työryhmä sovellus. En saa sitä irtisanottua. Olen seurannut ohjeita ja niissä pyydetään olemaan yhteydessä Adobeen mutta missään ei ole numeroa eikä meiliä mihin olla yhteydessä. Olen yrittänyt nyt yli tunnin tehdä tätä ja pidän itseäni suht täysjärkisenä. En ole edistystynyt yhtään. Auttakaa pliis! Ja kiitos!

Hello,I am writing as a representative from Koç Unversity, Turkey. We want to host Adobe at our career organization. Can I get a contact info from Turkey to get in touch? Thank you.

How does everyone else that adminsters Adobe Enterprise track product usage to ensure licenses are not being wasted?  Seems like the admin console should at least provide user login date/time stamps like all the other SAAS solutions I manage.  I have tools (SCCM, JAMF, etc) that can help pull usage info on the workstations but that isn't a great solution either since there are some of the products that don't even require an install.  I'm pretty much going to have to send a form to a couple hundred users asking them if they still need the license.  Anyone else handle this for their enterprise and have a better solution?

Hi there, My computer does not currently have a connection to the internet and when I try and open any creative cloud application it says that my account is not verified and closes the program. I understand that I am supposed to be able to use these applications offline so long as I connect and verify my account every month or so. But I've only been without an internet connection for a few days. Any ideas as to what the problem is?

To whom this may concern, I am in need of help on buying the pro version for Light room. I am using the discount from my student subscription to my college and I wish to get the pro mobile version, But every time I try, I get this caution-deny symbol and I can't buy it. Someone please help me, thank you!   If you can, could you email me on my Gmail account, I feel I will not see a reply to this.   [Edited by Mod JSM to remove email address]

Hello everybody,  I installed an AUSST server in my company, so I generated an overrides file to put it in the intended location (% SYSTEMDRIVE% \ ProgramData \ Adobe \ AAMUpdater \ 1.0 \).  My question is, will the client directly search for updates on the AUSST server or is there still other manipulation to be done? Thanks for your feedback PS: Users already have Creative Cloud software installed on their PC and I would like not to uninstall them to reinstall them with a pack from AUSST.

Is there a fix for Adobe CC constantly logging out throughout the day in the middle of working on projects, etc.? It's so annoying. I'll be totally focussed and working in AI or PSD and suddenly, I'm asked to save all info and it completely logs out. I have to log back in — input username, last four digits of phone, wait for security code, input security code, and then input password. It's too much to have to do this 5 sometimes 10 times a day.

Can you use Adobe Teacher/Faculty/Staff discount without using it for any work related tasks and without informing your employer? Does it matter? Do you inform Adobe if you get fired or laid off? I'm not a teacher but I work for a college.  Thanks!

Adobe Creative Cloud is a blank page. I used Cleaner to remove it. But I can't install it after uninstall. When i lunch  the installation is seen in task management, but does nothing hapen.We have Windows 10 1909. All Adobe suite is installed. Thank you.

Hi all,Since october 26, 2020, we have 4 workstations with MS Windows 7 SP#1 updated who Adobe Creative Cloud Desktop crashes repetitively. It's an important issue for us because we have around 150 workstations with Adobe CC. Before that, Adobe CCD works fine on the same computers.We have made a test with new computer with fresh install of MS Windows 7 sp#1, same issue.The error:Signature du problème : Nom d’événement de problème: APPCRASH Nom de l’application: Adobe Desktop Service.exe Version de l’application: 5.2.1.441 Horodatage de l’application: 5f11e7c0 Nom du module par défaut: AppsPanelBL.dll Version du module par défaut: 5.2.0.436 Horodateur du module par défaut: 5eee1316 Code de l’exception: c0000005 Décalage de l’exception: 001b1013 Version du système: 6.1.7601.2.1.0.256.4Keys <ctrl>+<alt>+R does nothing.Reinstall of Adobe Creative Cloud Dekstop does nothing.Our Adobe Creative Cloud Desktop is version 5.2.1.1441, Apps 5.2.0.436, Coresync 4.2.7.2, CCX Process 3.0.

This a startup story facing Adobe customer "support" reality. I've been using Adobe programs for 25 years, created agencies, etc. Then I founded a new startup, we were 3, subscribed to 3 licences mid november. After 2 weeks, two were gone, just one remaining (me). That's life, covid, entrepreneurship and it's ok, we all face these things. But the way suppliers behave sometimes is not. Especially Adobe : here's why. It was just made impossible to downsize licences from 3 to 1:  First because the admin console was displaying various errors the cancelling period (amazing, nuh ?), and still does. It only works if you wish too spend more.   then because someone on the helpdesk said I had to pay around 700€ if I wished to do that now (11 days after the "first month"). Guess what : the "download the conversation" button didn't work neither  (but I kept screenshots). Thanks for your support Adobe Team, this was really a fantastic experience (don't u

Compre creative cloud me salió 48.000 pesos chilenos y ese es cómo para  empresa y se supone que puedo asignar productos a mis usuarios y no me deja por que dice que no tengo! Lo otro que quiero saber que al tenerlos en el computador me aparecerán todos ! Y si mis usuarios podrán usarlos a la misma vez que  yo ?? 

Hi! We have just opted to upgrade from Teams to Enterprise so that we can use SSO. I am hoping I can get some guidance on how best to do this with minimal disruption to users.It looks like I'm going to have to remove all of their Teams licenses, convert them all from Adobe ID to Federated ID, and then add back on all the licenses as Enterprise licenses. But that's going to cause a panic when everyone gets "you have lost access to Acrobat!" emails and/or has to re-sign-in to their desktop applications, even if I announce it ahead of time. Is there a better way?

My installation keeps failing whilst trying to install Lightroom, animate and Bridge. I am using Adobe package creator using a shared device license Below is the logs from a failed install12/02/20 10:54:22:434 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Build Version - 1.15.0.15712/02/20 10:54:22:434 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Logging Level verbosity Set to 412/02/20 10:54:22:498 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | Successfully fetched the optionXML content from MSI database ...12/02/20 10:54:22:591 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 14988 | The OS language detected for Acrobat (en_GB)12/02/20 10:54:22:594 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 14988 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\TMP\adobe\Lightroom CC20 x64_en_US_WIN_64\Lightroom CC20 x64\Build\Lightroom CC20 x64.msi" /qn12/02/20 10:54:25:675 | [INF

hi, I would like to have a tool to track users' activity (ie connectiog time) , it will help me to make the distribution of licenses. Is there such a thing? Gilles

I am the account manager for our companys Team account and there is a new user at our organization trying to create a new account (under our company domain)Upon entering the email verification code, we get an error:  "Something went wrong - An unknown error has occurred. Here's the error code if you want to contact customer support" Customer support says: it is our end blocking something, however even trying at home and from a different country (IT Provider out of asia) the account cannot be verified therefore it is a Adobe problem (blacklisting the account from the server end). My problem is that I am unable to contact my account manager for adobe and every time I or my IT service provider calls Adobe we get bounced around then hung up on. This is poor form and we wish to escalate this issue so that we can get this account verified. It has been over a week and we have had no further progress on this issue.

I am running Layout and Design Adobe products (InDesign, Illustrator, Photoshop)- versions 2021 on MacOS 10.14.6 Mojave. We recently added Adobe Asset Link and had to switch over from personal Adobe IDs, to Federated IDs. Up till now I've been able to choose whether or not I want to keep only the most recent copy of the programs on my system, or keep two if I wish. I work for a fairly large company and I'm wondering if that control will go away once we stop paying for the original personal licenses and only have the Federated ones, (assuming that they are two different licenses that we are paying for and that the former will go away). Also wondering if, once we are solely on Federated, whether we will still have the ability to upgrade when we wish or if we will be dependent on the administrators of the Federated IDs to upgrade our programs when they choose to. And, I assume that access to our Adobe IDs will go away when the personal accounts go away?

Hi I have been trying desperately to install Creative cloud on a Mac. Never thought that it could be so difficult. I really hope someone can help me out here. What usually happens is that the install is very slow and then gets stuck (my Internet is approx. 100 Mb). I then have to abandon the process. I was once able to install it (I don’t know how that happened), but it then said that I did not have the right to access the apps!!! I read up on this on the forum and was advised to disinstall and use Creative Cloud cleaner, which I did. Since then I have attempted to install three more times. Does the fact that I am a student affect this install in some way? Is there something I am missing? I tried calling the helpline, however the quality of the sound from the call centre was appalling and impossible to understand. Adobe has taken my money, but I am without the service I am paying for and bitterly disappointed not to be able to use their wonderful apps&nbsp