Enterprise & Teams

Hi, I do have a system admin account for the latest version of Adobe CC. I'm able to add users manually or through a csv file in the admin console. All of our users are windows AD users.I'm able to add all users (about 20.000 - it's a large enterprise) but not all of them will use Adobe CC. So I want to add users dynamically, that is, only during the install of the (adobe) package I created.Is this possible? Can you add a script to the package that automatically adds an user to the admin console if it does not exist? If not, what other options are available? I found info about synchronizing the Admin console with Windows AD but I'm afraid this adds all AD users to the console and I do not want that. Any help is very much appreciated!

Hi,With the last version of Adobe Cloud I find that my laptop is no longer of sufficient specification to allow me to run the latest features. My employer is unlikely to update my equipment in the near future. Is there any way of running the software off Adobe servers in the same way that office 365 can be run just through the browser?In the long term, I think all our software needs are going to serviced through cloud technologies. I would be happy to try out any beta versions.Regards,Peter

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command: ./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window: Sorry, something went wrongMore informationPlease try launching Acrobat first or contact your administrator. Learn more. I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that: No expiring/expired serial number found on the system ... It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

Hi Adobe It seems that in the past week, I have received this email, despite me being the administrator of the company. It's strange because a payment for the licenses were made yesterday, but when I logged in, I don't see the licenses at all.  I tried to contact Support, but since I'm not the administrator now I can't access customer support directly and have to go through the community board instead.Please let me know what I should do. Thanks.

We have a teams management login where we manage our users and their licenses. One of our users in one of our subsidiaries purchased a Creative Cloud license for Photoshop. Is it possible for us to move that license over to our teams management portal?

I have  not switch my labs over to the new CC Shared Device license.My labs and teachers are now getting a License is expired message.What are the steps to resolve this?Should I uninstall all the Adobe CC Suite that is expired and rebuild a new Device License Package and deploy.Also, I noticed that users have to login to use the software now.Whats the deal with that?  

Have a working account but on one particular pc, after entering in my email address, clicking continue and getting the green check, it nevers displays the password screen for me to complete the login.  Evertime I click the continue button it just flashes and stays at the same screen. Any help would appreciated.Thanks

I have a Mac user on Photoshop CC2019, v 20.0.6 The last version of CC2019 is v 20.0.10   I used to be able to invoke RUM (Remote Update Manager) using RemoteUpdateManager --productVersions=PHSP#20.0   and it would update Photoshop to v 20.0.10   RUM is now reporting "No new applicable Updates. Seems like all products are up-to-date." Photoshop is definitely not up to date.   Is CC2019 no longer upgradable through RUM?

Adobe may have special offers available to primary and secondary schools. See if your institution is considered a qualified primary or secondary institution. For more details and questions, see Enterprise Help | Primary and Secondary Institution Eligibility Guidelines If you have any questions or observations, go ahead and ask below.

Hi, I've been trying to delete my adobe id account after my year plan ended but I'm having A LOT of problems doing it. Is there anyone out there who know how to delete an Adobe id account?I don't want it anymore and NO ONE at Adobe Care is helping me. I'm following this procedure: https://helpx.adobe.com/manage-account/using/delete-adobe-account.htmlbut it doesn't work. Please help me. Thanks.

Hi there, I have a problem cancelling my Adobe subscription which I signed up for through my last university.I cannot contact an administrator via Adobe and I cannot contact Adobe support.Can anyone help me with this or has had a similar issue?Thanks in advance! 

How can I simplify security so that the other two guys in the office dont have to rely on my to send a security code number. If I am not on my mobile in a meeting they cant use adobe. NB There are only three of us so we need to sign out on one and or sign in to manage usage as the licence is just for two. Having to rely on me sending a code to office when they want to sign in is a problem if I am not available . Can the code be disabled and they can just use the passward ? ThanksBruce   

Dear community, we have about 40 CS6 licenses purchased for our company over the years. As we also grow, management asks, if we could install CS6 on more computers. We have the software Softrack on all computers installed and hence can limit the number of concurrent usage to our current license number. the only question is: is this allowed? thanks for your answers. Ralph

I have a user working from home who already had Creative Cloud installed on their work laptop with no problems. We recently had to replace their laptop with a new laptop (including preinstalling Creative Cloud and Premier with their account). Now that they have it home they are running into problems like all apps don't populate within Creative Cloud. I have remoted into their computer, logged in as local administrator, and noticed two things:#1. It takes about 5 minutes for all apps to properly show up (with messages saying restart CC or your PC)#2. Once the apps load and when trying to install Photoshop - creative cloud continuously goes online and offline never going above 0% installation. Even when you don't install anything the attempted "sync" that happens through creative cloud continuously fails with Error Code 118 Troubleshooting that has been completed thus far:Steps completed:Used Adobe cleaner and uninstalled / re-installed Creative cloudFollowed Adobe help pages a

Hi Support Community, We are tryin to create a *.mst file using the customization Wizard we following the steps correctly.We have two scenarios Network company: 11/17/20 11:27:44:838 | [INFO] | | | | OOBELib | | | 6452 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)11/17/20 11:27:44:840 | [INFO] | | | | OOBELib | | | 6452 | Using proxy server.11/17/20 11:27:45:046 | [ERROR] | | | | OOBELib | | | 14328 | HTTP Request Status code:407. The proxy requires authentication.11/17/20 11:27:45:047 | [INFO] | | | | OOBELib | | | 6452 | HTTPCommunicationAgent- Return Code:[190] response size-[0] time taken-[209.13]ms.11/17/20 11:27:45:048 | [INFO] | | | | OOBELib | | | 6452 | Validate Serial status-[446] took-[222.30]ms.11/17/20 11:27:45:048 | [INFO] | | | | OOBELib | | | 6452 | IALClient IAL_SetCaller-[0] took-[0.00]ms.11/17/20 11:27:45:048 | [ERROR] | | | | OOBELib | | | 6452 | OOBELib IAL Communication Error HTTP Proxy Aut

Hi,I'm looking into setting up AUSST at our school but wondering what happens when the computers can't contact our AUSST server.If it can't contact our on-site update server will it automatically get the update from the normal Adobe servers or will it just throw an error and not work?Wondering mainly for when the students go home and leave our network they would no longer have access to our AUSST server but ideally we would still want them to be able to download the applications from the Adobe servers when at home, but our own server when at school.Similarly, if you set AUSST to only download certain applications will the clients download those from the AUSST server and get anything else from the Adobe servers?Thanks

Me and my colleague work in Creative Cloud for teams and I´ve licenced the plan for Adobe Stock (10 files/month) but my team member cannot use the plan to download files. Is there anya way that I can share the plan? I am administrator&user and my team member is user. Do I have to invite her as an administrator or is there another way?  Thanks in advance

what should be the basic system configuration to run all aspects of creative cloud as I have Lenovo p51 ( I7 9th gen 16GB ram 4GB graphics card) what I need to do to increase the systems performance and system is lagging while working on after effect and photoshop. 

Bonjour, Je suis étudiante et je rencontre des problème avec la suite adobe. En 2018 mon école m'a installé les logiciels de la suite adobe. Je viens de changer d'école et mon ancienne école a supprimé ma licence. Je n'ai donc plus accès à mes logiciels...Ma nouvelle école m'a donné une adresse mail avec laquelle j'ai pu me connecter pour une nouvelle licence. Mon mot de passe a été réinitialisé et je suis connectée à adobe. Je n'ai pas désinstallé mes anciens logiciels.J'ai téléchargé créative cloud mais celui m'affiche un message (voir pièce jointe). Créative cloud ne me donne pas accès aux applications, je ne peux donc pas les télécharger....J'ai essayé plusieurs choses : je me suis déconnectée puis reconnectée, j'ai changé mon mot de passe, j'ai réparé créative cloud mais pas de changements, j'ai alors désinstallé créative cloud et de le réinstaller mais rien ne change, toujours ce message comme quoi il faut que je contacte mon administrateur. Mon école ne

Hi, I'm trying to purchase the Business plan for Adobe CC - Keep getting the message: You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.😞 Please advise. Thanks

Is there a site the displays the most current version of the creative cloud suite of software.  I am tasked with making sure our environment has the most current version of the software.  It would be helpful if there was a site that listed the software...version for all the creative cloud suite. Any help? Thanks!

I just upgraded from a personal account to a teams account and we send a few Esign documents a week, and when I could not find the Sign application, was "chatted" into 2 Sign accounts when I stated I was confused and then just pain gave in.. doesn't adobe sign come with the acrobat Pro subscription? I think they just overcharged me for $503.76 

Bonjour,Nous devons réaliser un projet sensible. Les postes de production n'auront en aucun cas accès à Internet.Existe-t-il une solution pour utiliser les logiciels de la Creative Suite qui ne pourront activer la licence en ligne ?

my school has renewed my account, but i still canot open my adobe files (AI /  In design / PDF), and the creative cloud app showed all apps is Buy or Try version.....how can i fix it ? 

Last year our students were logging with their school Google accounts just fine. After their Google account accounts were merged with Office 365 this part summer, students are getting the following errors when attempting to sign in to our Federated ID accounts:Your social sign in failed. Try again later.  Access DeniedYou do not have access to this service.Contact your IT administrator to gain access, or sign in with an Adobe ID. I also got the following error message when testing SAML:This might be a sign of an IDP initiated login, which we don't support. I'm uploading a screenshot of the admin console for our Spark setup. What can I do to get our students to be able to log in again?