Enterprise & Teams

It was very disappointing to experience an action against our work by the same company that provides a service, in this case Adobe.Every single computer running Adobe Creative Cloud we have went down today at the same time (3:30 pm CT) Thursday 12th 2020.We did not recive any warning or communication from Adobe in past days trying to alert us of this action.The outage not only afected the Adobe software but also the computer's performance because the adobe  process was running on the back. Because of this we had a very serios service interruption to our clients.The incident was also documented by downdetector.com at https://downdetector.com/status/adobe-creative-cloud/news/347755-problems-at-adobe-creative-cloud/I would like to have an explanation from you about this issue so we can decide what to do about this. 

Bom dia.Está vindo cobrança duplicada no nosso cartão corporativo.Foram contratadas 2 licenças, no valor total de R$700.Porém, está vindo duas cobranças de R$700. 

La versión Photoshop 2021 que se ha actualizado de forma automática en mi ordenador no funciona.El ordenador es un Toshiba Satellite C855 con SO Windows 10.¿Cómo puedo volver a una de las versiones anteriores (2020 o 2019)?Gracias de antemano por su ayuda.

Hello!I have to reset a password from an Adobe Licence in our company. But every time I paste in the verification code from the received EMail, the code is expired!Please help me! Thanks

Installed the latest CC App with RUM enabled but it fails to download any updates. This is on Mac OSX 10.14. I have hundreds of Macs to update. I made the package with the latest RUM from the Admin Console and want to push this out with MUNKI. RUM runs but just says it is failing to download updates.Following Updates failed to Download :(AEFT/17.0/17.5/osx10-64)(AME/14.0/14.5/osx10-64)(AUDT/13.0/13.0.11/osx10-64)(CHAR/3.0/3.4/osx10-64)(ESHR/3.0/3.4/osx10-64)(LRCC/1.0/4.0/osx10-64)(LTRM/8.3/10.0/osx10-64)(PHSP/21.0/21.2.4/osx10-64)(PPRO/14.0/14.5/osx10-64)(RUSH/1.5/1.5.34/osx10-64)(SPRK/18.0.12/34.2.12/osx10-64)**************************************************RemoteUpdateManager exiting with Return Code (2) Please help!Best,Carl

Same problem. I have a new Lenovo Yoga C940 and I am having the same problem as above. I download Creative Cloud Desktop and when it tries to open, it can't load. I watch the circle spin and it tells me it is taking longer than usual to load, blah blah blah.  I have a Creative Cloud Teams account and all I want to do is get InDesign onto my laptop so I can actually get some work done. I've been working on this for two days. Is this an Adobe problem, or a Lenovo problem? Either way, I would be so grateful if you can help me/us find a way to use Adobe products on these high-end laptops. Thank you kindly!

Hello All, Would it be possible to help me with a list of products that fall under premier support elite? I have found the following article highlighting the service levels, however there is no way to cross reference service with products. https://helpx.adobe.com/content/dam/help/en/support/programs/enterprise-support-programs/jcr_content/main-pars/download_section/download-2/premier_support_datasheeteversion.pdf Thank you in advance for considering my request! Kind RegardsIcarus

Hi there, Is local admin permission required to run Adobe Creative Cloud and it's Apps post installation or is that just a requirement for updates? Thanks

Good morning, I'm writing because I can't find unique answers from the various suppliers.For a school: I wanted to join the creative cluoud for Enterprise to install the creative cloudboth in the labs and to give the programs to students and teachers.Some vendors claim that with enterprise I can't install it in labs.Is it true? do i have to make two different contracts? Teams and enterprise?Where ca I find terms and conditions foe Enterprise? 

Does anyone know if InDesign 14.0.2 2019 is still avaialable for download from the cloud?

Our schools has a paid up account with Adobe for Teams. When I install the package it will not allow use to run it on a few Mac's. We get a License Denied error. Even though our account is active. If I run the Serialization file I keep getting this.wait result: 5120wait result: 20Tech support has recommended to reformat the Mac. Has anyone found a fix for this yet?

Dear Adobe Team support A landing page adminconsole is error Case number ADB-16126505-H6Z8 (NFR license)  Kindly hepl us,please.Bhatara Progress Co Ltd(Edited by a moderator- Please don't share personal information here as this is a public platform accessible to all) 

We had 10 CC 2020 and 6 Captivate licenses which expired last month.  Due to federal acquisition rules, we could not extend the licenses and were forced to the only approved version, CC 2018.  Our users advised there wouldn't be any compatibility problems, and now that we began installing CC 2018, it turns out nothing is compatible. Regardless of the advice, we quickly need a path forward.  Help, please. 

Hello,I am the Systems Administrator for our environment.  We have Creative Cloud on over 300 machines, some of which just have Acrobat, and others that have the whole suite.  We are currently using Shared Device Licensing.  Just recently, when users log into their machines we are seeing Creative Cloud Desktop open, followed immediately by a blue box stating 'This App has been blocked by your System Administrator.'  I am not using AppLocker and I am no using any Software Restrictions.  We do have SmartScreen enabled via Windows Defender (Managed) but this is not a SmartScreen notification.  Users are currently able to use Adobe Resources and have authenticated via the Browser. Any ideas?  I didn't necessarily find anything relevant in the Event Viewer, but maybe I'm not looking in the right spot?

I run into this problem every... single...month!I'm just trying to go about my work. I pick up a ticket. I go to Adobe Admin to purchase a licence.Then I can't. Why? Because someone at Adobe in an office somewhere said "Why don't we limit the amount of licences clients can purchase per month to 5."Then someone was like "Yeah! That'll frustrate people to absolute no end."Someone else was like "Totally. I mean, an IT guy will want to just pick up a ticket, quickly assign a licence and then move on to the next thing. Instead they'll have to contact us and go through a whole manual process with conversations and emails. Oh wow. I wish I could see them when that happens."I want to think that this isn't the dumbest experience I constantly have but I'm pretty sure it is. 

Hi guys, I kinda need some help and understanding regarding Creative Cloud teams.  Currently, the company I'm working at now has purchased the individual plan and we're planning to upgrade to Team Plan. Now, my question is, if we're going to buy one license, how many users can use Adobe Creative Cloud all apps? Or do we need to purchase a license by how many users are using Adobe? If it's the 2nd one, would that be expensive? 

It’s with great excitement that we announce the general release of Azure Sync with SCIM for Adobe’s enterprise customers!  Originally released in July 2019, the Azure Sync Connector allowed administrators to integrate Microsoft Azure Active Directory (AD) with the Adobe Admin Console to simplify the SSO setup process and user management for Azure Identity users via the Graph API protocol. The latest release, Azure Sync with SCIM, provides four key updates:   Implementation of the SCIM API provisioning protocol for user and group sync, providing privacy measures expected as industry standard. Separation of federation from user group and syncing, allowing admins to add sync to an existing federated directory. Add sync to a directory established with any identity provider when the organization manages users via Azure AD. Support for attribute mapping in Azure AD, allowing admins to map specific AD attributes to Adobe attributes, such as

Hi, my school site will be migrating to shared device licensing soon from device licensing. One of our teachers wants to continue using Lightroom Classic and not Lightroom CC. As far as I can tell, they should not have a problem doing so once we deploy the shared device packages. The main difference they will experience will be the login process for students, which will be the same for all the other adobe products anyway.  Is that correct? I want to allay any concerns they have and want to make sure I haven't missed anything. Thank you!

All team members working on common cloud files need to be on the same version of XD. Otherwise the file wont open for members on the older version. Most of the time the updates dont even appear at the same time for both Windows and iOS. Each time Creative Cloud app updates automatically, it sets the Auto-Update option to enabled for all apps. Unsuspecting update leads to problems when all team members havent been able to update their respective apps and work gets affected. Please let the Auto-Update setting remain disabled as default and users can choose to update if they need to.Note- earlier posted as a feature request in User Voice but this seems to be an unexpected behaviour.

Adobe is here to support you.   Creative Cloud products are now permitted(*) in virtualized environments. Though we have conducted limited testing of some Creative Cloud products in virtualized or server-based environments, we still recommend that you test your workflows in an evaluation version of these products before deciding whether to use one of these products.    Adobe has collaborated with Microsoft Azure, Amazon Web Services, Google Cloud, Teradici, and NVIDIA to provide best practices for Adobe Creative Cloud for enterprise customers who deploy on VDI on remote cloud environments. These Best Practices Guides will be regularly updated as VDI technology advances.Adobe Photoshop, Adobe Premiere Pro, and Adobe After Effects, including Adobe Media Encoder and After Effects Render Engine are constantly being tested by Adobe in cooperation with each cloud vendor, enabling technology partners, third-party plug-in de

Hi ThereI'm looking for automated removal of all installed creative apps from the PC that we can deploy silently in enterprise evironment.I've tried using removal tool from adobe but for the life of me i can't get it to work silently. It will always propmt with options in CMD. Is there a way to script it so that it removes all software unattended?Also i noticed that it doesn't remove all programs, the Flash builder, Fireworks, Extension Manager and Edge Animate were stillpresent in physical form on the hard drive as well as in the registery and windows entries.Does anyone have a clue how to autmate it?Thanks in advancej

We are currently on a Teams account with several users. We have an annual renewal with monthly billing to a credit card.How do I change it so that our account is billed once a year instead of once a month?Thanks.

 I just went on another vendors subscription site and canceled the license of the employee that just left, why can't I do the same with Adobe? Instead, I was on hold for 20 minutes and had to leave a message for someone to call me back - TERRIBLE customer service! Where is the logic in this Adobe? I can add a license online but I can't remove one.  

Hi,Trying to creat a customized install for Reader DC2019 and unable to find any valid links to the relevant download link. Specific documentaion links are all failing.Does anyone have any valid links as this willbe installed in a corporate environment with many restrictions. Thanks All

Trying to install the installer of the creative suite that the IT guy at my school created.  On some computers it works and on some it doesn't. I can't figure out what is wrong. Here is the insstaller log.  Any help will be appreciated. Oct 29 17:51:56 iMac23 Installer[1356]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumberOct 29 17:51:56 iMac23 Installer[1356]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumberOct 29 17:51:56 iMac23 Installer[1356]: Failed to load specified background imageOct 29 17:53:02 iMac23 installd[851]: PackageKit: ----- Begin install -----Oct 29 17:53:25 iMac23 installd[851]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “Full Mac Package_Install.pkg”." UserInfo={NSFilePath=./preinstall, NSURL=file://localhost/Users/admin/Desktop/Full%20Mac%20Package_en_US_MAC