Enterprise & Teams

I am trying to cancel my free trial period of Adobe for Enterpise and am not being given the option to do so when I go into "manage my account'.Need this cancelled asap... 

When I get to the point to cancel some of our CC subscriptions (after the super-cumbersome team cancellation flow), the agent mentioned a horrid number my company should pay as a cancellation fee. I hope someone has experience with this scenario, as I already spent too much hours with their support.  I read through the terms again (quoted below) and based on that it's not clear for me and couldn't find any doc or entry about this topic in details:if I push the cancelletion to the end of the year (payment annivarsary), do I still need to pay the 50% cancellation fee? Or I need to pay that fee anyways? If there's an option to avoid by pushing the cancelletion when should I reach out to support, the end of the given year?  We are in the following scenario:"Annual contract, paid monthly[...]Cancellation TermsYou can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial

I wonder if this will end within today.It only stops at the first stage for 30 minutes in three stages.I canceled and clicked install again. but still 1 stage:(Maybe when I'm old, I can install illustrations.

Worst Customer service ive ever recieved should NOT be needing to pay a cancellation fee for a mistake on THEIR behalf, Need to get this sorted ASAP Can someone from actually helpful Adobe reach out and get this sorted for me. Hi Satyveer, We have been getting charged for licenses that were meant to be cancelled (Adobe confirmed they were cancelled) We need compensation for this or we are going to have to cancel with you Satyveer Hello Duncan, I understand why you're upset. I'm here to help. I see that you got 9 seats of Creative Cloud All Apps, may I know how many licenses you are looking to cancel? Can you conrifm how many of the 9 seats are currently being used? confirm* Satyveer Sure, I see that you got 5 seats assigned to users out of 9. I was told that if we reduced the number of seats, the price would come down, Can you explain why? *why this hasnt happened Have now reduced to only 3 seats being used Can you remove the 4 other seats Satyveer Yes that is correct, if you redu

Hello, I'm trying to create a managed package in my organization of a handful of Adobe products and install the packages on a couple of new laptops for some staff members and myself. The package is created successfully and downloads successfully. However, when I launch a program it prompts for a sign-in and I provide my credentials and it doesn't accept them.  I have tried tweaking making similar packages and altering some of the settings to see if it works and it doesn't work. I just need to download these programs on to these laptops and have the few users that we've designated as users (see attached picture) to access.

Hi, We have noted that there is no option to change our license or plan details in our Admin Console, even within the contract renewal period (see screengrab below). Is this usual? Looking through the Help documents, an 'Update' button is meant to be displayed during ones renewal period. this this correct?

I have been using CC to deploy packages to windows computers..  now I have to change up and deploy the same programs to a mac.   I dont see anywhere where I need to switch settings to it will "take"  what am I missing?   are thier different versions to download? or all they all in the downloaded folders?  

Hi, me and my team were wondering whether the CC Storage API will still be launched, and if it would be launched this year. Any progress updates would be welcome, as it could greatly improve our workflow. Previously the launch date was 2018, then 2019, and it hasn't been updated further.

I have been attempting to create a new Windows 10 v1803 image and I have been having occurring issues with the installation failing. The bulk majority of the apps will install, then a failure will occur and all apps will be uninstalled. I contacted Adobe, but they 'don't support virtual deployments'.I'm at my wits end on attempting to deploy this software. Please help!

We have a user that have to use InDesign 2018 version 13, but when she starts the app, she only get the spinning wheel. She also get the message 'Membership has expired'. All the other Adobe apps are working. We got the 2018 v.13 file from Adobe a while ago. It works for the 3 other users, but not for her. Probably some license issuse here I guess. I've tried the chat support at Adobe, but don't get any answer.

I am playing the role of an admin for a couple of  Login companies and I am unable to view the "Show All Scheduled Reports" option when accessing "Components -> Scheduled Reports".  What options should I enable to see this?As per the article mentioned here, https://docs.adobe.com/content/help/en/analytics/admin/admin-tools/scheduled-reports-admin.html#section_3F167CAAEEC24140B476CF95B7402690I should be able to see the "Show All Scheduled Reports". What permissions am I missing to view this option? Let me know in case of any questions.

Hi There,I have set AUSST up on a sever and were able to download all updates to the ASU server. Seems to server side component works fine except  I got this message when tried to access extention less files from client system.http://cmipxxx.city.a.ottawa.ca:8535/ACC/services/ffc/icons/productIconThe page cannot be displayed because an internal server error has occurred. 1. I have added all "Module Mapping" as needed. What am I missing? 2. Client is having issue to pull and install updates from our AUS using RUM (Remote Update Manager). It downloaded only two files (Application.json and Validation.xml.aamdownload) and error out.  Here is "RemoteUpdateManager.log". Should I do anything on Server/Client Firewall or antivirus side? 08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 |08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | #################################################

Hi there, When I was installing some software, I was told I could "opt-out at any time" to the collection of "Desktop App Usage" data by going to "your account preferences", but that URL simply redirected me ot the main page of account.adobe.com.  Does anyone know how to opt-in to privacy?    I did some googling and on the App Usage data collection FAQs page, http://www.adobe.com/go/app_usage_FAQ, the link to opt out, adobe.com/go/cc_usage, redirects me to account.adobe.com/privacy , which redirects me directly back to account.adobe.com. I also found an existing community article that sent me to the Adobe Privacy Center. The path of getting there is a dark pattern, and it still redirected me to account.adobe.com. For those of you who were wondering:The annoyingly long dark pattern to another dead end isAdobe Privacy Center > Your privacy choices > Learn More [subheading of "Identifiable Data Collection" under "Desktop Applications"] &g

I have deactivated CS5 from Computer A, noting the System Info before deactivating, which included a Serial Number.When trying to re-install CS5 on Computer B, the Serial Number is not long enough.This CS5 is a student edition.

This may be a bit of a newbie question but, what is the difference between downloading a creative cloud teams package for shared computers and individually downloading each program to the compuiters one by one other than time saving? If the package wasn't working, for example, and instead I just downloaded creative cloud by itself and then all of the seperate programs, would they still work the same as a package?

So I am an incoming freshman at art school (yay!) and I get to download the creative suite for my classwork (double-yay!). I go to download the apps I need, and creative cloud desktop immediately reads with an error message that says 'please check your firewall settings, ensure that the time settings on your computer are correct, and try again.'I went to firewall settings, but have no idea how to proceed. Any suggestions?

I have been trying to pay my Adobe Teams account for almost a month.  My company cancelled the credit card the primary administrator used for our Adobe licenses.  The primary administrator has been unavailable due to serious health problems.  Now, our account is past due and I have been trying to provide a new credit card...AND NO ONE CAN HELP ME...FOR ALMOST A MONTH.   Only the primary administrator can make billing changes.  OK, fine. Just take my credit card number and make a one time payment to bring our account current.  I spent an hour and a half on hold and then they hung up on me.   I JUST WANT TO MAKE A PAYMENT.  I CAN'T BELIEVE I'M WRITING THIS! 

Currently I have problems logging in. I have already reset the password. But it does not work after that either. Any ideas?

Got the notice about deprecated SHA-1 certificates below , does it require a new cert/keypair to be generated ON IDP side if things or adobe is moving the a new SP cert ? What are the steps for migration on shibboleth IDP .  To Systems Administrator:As of October 31, 2020, Adobe will discontinue support of deprecated SHA-1 certificates for federated directories within Adobe Admin Consoles. It has been confirmed that your organization has one or more federated directories utilizing a deprecated SHA-1 certificate, or a directory that was converted as part of the SHA-256 Pilot, that requires migration prior to the support expiration.

Up until two weeks ago, we were receiving all notifications when comments were made on projects within Creative Cloud (specifically from message@adobe.com).  This abrubtly stopped after an update went out.  Happening for all accounts on the Team.  Adobe tried saying it is our email provider, but I have checked and added all adobe domains and IPs to the whitelist.  Furthermore, I have tried changing my team email to point to a non-related gmail account and still am not receiving notifications when comments are made on projects.   Confirmed creative cloud is set to receive "All Emails" for commenting on creative cloud assets.  Also, all other emails from Adobe are received without issue.  Any ideas?  Adobe support has been no help and insists it is our email domain when multiple different domains and email providers have been tested. Thank you in advance.

I have a large base of users for K12 where I started with each UserName reflecting the first part of their email address (e.g. first_grader@school.com, where the UseName was just first_grader).  Now, to comply with a new SSO requirement, I need to Modify each account to include @7431982.  When I attempt to do this using UserSync (to create bulk change) it doesn't make the modification.   I am using the correct field name mappings, it just doesn't do it.  If I delete the user and then create via UserSync, it does create the new account with the correct UserName. I hate to have to delete 70,000 accounts and start over. Your advice is appreciated, Steph.

PLEASE HELP US! A sincere thanks to Adobe for providing students and faculty complimentary at-home access to Creative Cloud software to those Universities who use your product in their labs this past Spring semester. This was a lifesaver for the students/faculty and demonstrates Adobe's commitment to education. We can't thank you enough for your support. You made an enormous difference to the outcome of the semester! We again are in the process of setting up safety measures for Fall 2020 in efforts to curtail spreading the coronavirus, my University made the tough decision to move nearly all classes online for Fall 2020.Complimentary at-home access to Creative Cloud apps ended on July 6, 2020, for students and faculty. Would you PLEASE consider extending this program to Universities with Adobe contracts who go online for Fall 2020 due to COVID-19 and students' safety? In addition, Spring semester, typically I teach 3 sections of a software course (Illustrator, Photoshop, InDe

We have two charges coming out of our corporate account that I cannot identify.  I'm wondering if I could prove ownership of a few domains, if support could search for accounts using those domains.  Is this a thing?  Does anyone have other recommendations on how to identify these rogue charges?

Hello, I am currently piloting Adobe Acrobat Reader DC 19.x in a large enterprise environment for our Windows 10 workstations (build1809). The software installs fine but it is not auto-updating. We have made the decision that instead of using a Third Party or manually importing the .msp files that Adobe can maintain it's own patches. I have deployed Adobe Acrobat Reader DC in the past with no issues. For some reason in this environment it is not working as expected. My deployment is currently in the pilot phase and after deploying AcroRead.msi followed by AcroRdrDCUpd1901020099.msp - updates do not occur. Pilot machines have had the software for weeks with no updates. I have installed on multiple virtual desktops and cannot even manually trigger an update. I used the Customization Wizard like I have done in the past and am enabling Automatic Updates. Based on your registry documentation I confirmed the following locations are correct:Computer\HKEY_LOCAL_MACHINE\SOFT

In 2019, I received a message that my Adobe Enterprise account was linked to "Aaron Bordsail." I met with him and he said it appeared to be a bug or glitch. In Januray 2020, I see a party attempted to make deriviative work of my IP graphic design and that they used my design to market their bank with printing on busses, billboards. I received a contract saying I won a contest but I could not sign it because it was broad and vague and said they could use my likeness. If Adobe has my account under a fictitious name when will they provide W2 paystubs? The administrator account is my account that I can manage. There are many loose hints of my status as either a Contractor or W2 employee at a private company. May I speak to IT to determine if a third party has created an award or provided leads with salary designation? I have received three separate lines of feedback that my account designation with utilization of Adobe Enterprise is also an Administrator account...