Enterprise & Teams

Hey guys, what's the secret to deploying Acrobat DC using SCCM? I have my msi and mst files together, and they deploy fine using Group Policy Software installation. I take those same files, create an Application, the installation files will copy to the clients, but the app will never install.  Here is my command to install the application: Not sure what else I need. Scoured the SCCM client logs and can't find anything useful to help diagnose the problem. Thoughts?

is it possible in the admin console to get an overview on which computers are the creative cloud lizenses form the users are installed? 

Hello,    I am a student and I am apparently paying for an adobe teams account. A year ago I downloaded InDesign and I was paying around 18euros per month. This year, the licence renewed itself and I am being charged with around 213euros per month, so far for june and july but my next payment is this moth with the same amount.    I need urgent help. I have tried to contact someone from adobe but I have not managed to do so.  

Hi All, I have a quick question regarding the standard license agreement. I work for a company that has lots of events and therefore we have a lot of branding to consider. Some of our events cross paths and sometimes share imagery. So far I have downloaded the same images twice so purchasing the licence agreement for both events. A colleague of mine has pointed out the brand would be “Our Company” and the product is the event/publishing product ie. Event 1 & event 2 and therefor we only need to purchase the licensing once. Can anyone clarify what is best practice? Thank you

Creative Cloud, Anyconnect VPN, Company/School account times out when logging in This is occuring on a handful of my companies machines. Mac users, our windows users are fine. We connect our VPN and the same user works fine on a known working machine, when we connect Anyconnect VPN on a couple of our Macs, we can get to the creative cloud login, if we use a personal account (tested with trial) it works, if we use our federated accounts the Company option, it loops signing in... times out. never connects. Thoughts?

I can not log into the Enterprise Dashboard as the admin, what number do I call to resolve?

For whatever reason we are being prompted to enter a code whenever we get a new account.  This needs to be disabled/removed as soon as possible.  Not everyone is getting their code and no, the emails are not being stuck in spam. This harassment needs to stop.  We are an enterprise trying to get work done and our people do not have the time to wait for approval to use software they have already purchased.The only thing they need to do is enter their email address and password.  That's it.And no, we're not giving out phone numbers either.  There is no need or justification for this harassment.

Hey all, trying to manage our Mac desktops with Mobileiron MDM and can't seem to get an install for Adobe Creative Cloud that can be pushed. Mobileiron won't accept the DMG file that's available for download. Is there a way - or a different product version - to manage this apps distribution?

My company's request to add a license for Adobe Creative Cloud took some time. I couldn't remember whether I had received access, so I used my company email to create an account. Once I realized I didn't have a license, I deactivated the account. NOW I have been given a license and I cannot sign in with my company email (Adobe ID). What can I do? My company told me to contact Adobe, but I can't find any contact options on the site since I can't sign in. I created an account with my personal email just to be able to post here.

This was posted in the Install Update and subscribe to Acrobat forum, but someone there said that it should be posted here (not sure why), so I am posting it here too.  His proposed solution did not help because no-one here knows what an Admin Console is or who has access to it. "Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to.  Please contact your IT administrator".  My IT administrator suggested that I post to this Community. I found a proposed solution at https://community.adobe.com/t5/enterprise-teams/help-needed-egress-ip-s-not-recognized/td-p/10439208... but the solution for a MAC""/Library/Application Support/Adobe" on that box and under Adobe folder search for "OperatingConfigs" folder which you can remove/delete from the machine." does not work because nothing with OperationConfigs"exists on her machine.   That posting further says "Was actually an easier solution then ex

Hello, I am just wondering if it's possible to convert an existing Adobe ID into a Federated ID.  If not, can we delete the Adobe ID, recreate the Federated ID and somehow migrate all existing data?

Does anyone know why this keeps happening?  I have to manually exit the app from the file tab as right clicking in the tray doesn't do anything. But even worse, the app just reopens itself about every hour which I do not want.  I only want the app to open when I chose so manually.  Thanks

Hi there!I would like to ask an assistance how to begin, what are the technical requirements for an on premise AD environment or only an Azure AD solution is supported/required for a "Named User Licensing" version. My deadline is till 17th of August 2020 and I even don't know how to get an initial/first Admin Console access.Thank you for your help/assistance.Best regards,Laszlo   

I have a very specific problem.  This is an enterprise environment, copying files, reinstall is not an option, across several machines.  All machines - W10 x64 environment - Acrobat DC Classic 2017 - MSI install, NOT CC install -  customized serialized - everything works. The problem happens when the CC uninstaller is run for another program, it breaks the already installed Acrobat. Example - a user gets Photoshop installed. - Created from the CC packager online.  Photoshop is uninstalled – everything works fine.  Adobe CC app is uninstalled – Acrobat is now broken. The problem is isolated to the CC uninstaller. Either running the cc cleaner app, or the uninstall from add remove programs breaks the already installed version of Acrobat.  I am looking to see if anyone has encountered this and found a solution / command line example for the CC uninstaller to not remove components other adobe application rely on.The errors are spe

I have account school but now, I can't choose company or school when I want to login On web and adobe cc desktop (Windows 10)This Is Login On WebsiteAnd This is on adobe cc desktopThank for help 🙂 

Good day,I am working for a school district. We have struggled over the past couple of years to pin down the best licensing option and rolling with the Adobe growing pains. To the point, we now have a situation where 4 VIP accounts are coming to the end of their subscription and we would like to amagamate the licenses into 1. My question comes regarding what the end user will experience on this change. Will the IT team need to re-install the adobe package? Can we deploy the license change in an easier fashion? Or will the license change not effect any of the installs? Thank you in advance for any light that can be shed on this!

Hi!I am a member under my company's Teams Creative Cloud but do not have access to all of the apps. I only have access to 4 apps (shown in screenshot below) and need Photoshop as part of my workload. I have tried to re and uninstall Creative Cloud and troubleshoot to see if I can download Photoshop but it still prompts me to buy it or try the free trial (both on the site and desktop). From my company's side, my license to use the apps is active but I cannot use them despite efforts from their and my part to resolve this. Any help is appreciated! I tried to talk with an Adobe representative via chat but this is what appears. Thank yoU!  

We are a church and purchase non-profit licenses through a vendor. A couple of months ago we needed to add a user and had 5 licenses. We thought we needed to purchase an additional license. However, in the meantime, our staff needs changed and we now have 5 paid licenses and only need those 5. But, our account shows that we need to pay for a 6th license but we no longer need it. There doesn't seem to be any way to change what we need.  What should we do?

We are trying to determine who our company's Enterprise Admin is. Most of the support contact links tell me to contact my Administrator for help, but I do not know who that is. If I try logging into the enterprise support portal, I'm told I don't have access, contact the administrator. We've got several different people or teams at the company who use Adobe products and we're looking to get a handle on this, we've also had a lot of turn over from the spring, so we're trying to sort this out. Anyone have to work through something similar?

How many people can be signed into a business account at the same time? EX: I have 5 employees that are using the account - can 3 of them be signed in at the same time? 

I just graduated from college and I'm trying to switch my account from a student to a regular account. Adobe is saying that I cannot change anything as I am no longer a student at the school. I had the Adobe suite for school but now all I need is photoshop. Is there a roundabout way that I can change my email so I don't need approval from school? Thanks!

Hi, First time posting here but this problem realy bothers me. I have a work pc (Dell Latitude 5480) and installing adobe creative cloud worked ok. The creative cloud update didn't go as planned and I got error 187 a lot but this is now fixed but now I have a blanc screen when I try to open the creative cloud app. All programs (photoshop, indesign, acrobat dc) work perfectly though.  - So I have a blanc screen when opening creative cloud- My mouse icon flickers alot as it seems to keep reloading- My CPU load goes to 100% as all the adobe apps hog capacity. I already tried a lot of things like:- Restarting pc- Uninstall using the adobe uninstaller and reinstall under admin rights- Deleting the content of the OOBE folderNothing seems to solve this problem and I know a lot of people have this issue as I tried to google it many times.

As of October 31, 2020, Adobe discontinued support of deprecated SHA-1 configurations for federated directories within Adobe Admin Consoles. If your organization has one or more federated directories utilizing a deprecated SHA-1 certificate, or a directory that was converted as part of the SHA-256 Pilot, you must immediately migrate to prevent impact to end user access of Adobe products and services.   Migration of federated directories to SHA-256 protocol aligns with industry standard, providing a more secure and direct integration with Adobe of your directory's authentication profiles. A self-service feature is available in the Adobe Admin Console that allows your organization to seamlessly migrate from a SHA-1 to a SHA-256 configuration requiring no down time and the ability to test prior to integration. With this solution, you can leverage the same directory  as well as integrate directly with your identity provider, such as Azure, Google or any SAML 2.0 provide

How do I stop ADOBE booting up when I start my old MAC, it makes my system struggle for memory on startup

Today we seemed to all of the sudden have MAC users of with federated accounts using our Temp access not be able to launch Acrobat DC specifically even though they can install it and can install and launch other Adobe CC desktop apps(ie. Photoshp, Indesign...).  They get a licensing error window that is launched by Acrobat Licensing Application.   Is this a know issue?  How do we resolve this?