Enterprise & Teams

How do we track the usage of licenses (from an admin perspective) on the workstations. Is there a report we can extract for the usage of each license and on what pc or workstation?

I am going to be getting a company Adobe account, and I would like to transfer my website to my new Adobe account. How do I accomplish this? Thank you for any help!

Hope someone here can help.  We're using Shared Device Licenses in an education establishment, and our student account lose connection to their Adobe accounts while they are working.  Does anyone know of a way to prevent the CC desktop app from logging out? PS I've read reports that the SDL does automatically disconnect after a certain period of time, but I'm not 100% sure of what the length of time is.

 

Adobe’s new Student Asset Migration self-service portal enables graduating students to automatically transfer personal assets from their school account to a new personal account. As the school’s system administrator, you can modify an asset migration setting in the Admin Console to control access to the portal that allows organization users to transfer assets.   The setting is enabled by default. Therefore, technically, any member of the school organization that has the URL of the self-service portal can transfer assets. It is your job to ensure that the URL is shared with the appropriate set of school-leaving users who are permitted to transfer their assets.   With the Student Asset Migration self-service portal, both students and schools can truly realize the benefits of data portability. Traditionally, transferring assets was a manual and tedious process. Students had to painstakingly browse through their school account and make local backups of their personal as

Adobe just sent me 3 authorization codes in a row via text for 2-step authorization and then deactived my account for "security purposes". I have spent the last 15 minutes trying to find a support chat or email on the support site to no avail. Any tips on how to solve this?  Edit: They won't even let me use the F-word the F-ing bastards 

Good morning!   We recently transitioned from the device licensing model to the new shared device licenses.  We were told to uninstall the existing Adobe products (CC 2017) and create new install packages for the latest versions of CC.  However, I am now unable to complete the install process for the new package.  When running the installer on the target machine with Admin privileges I immediately receive a notification stating the install failed.   Here is the output given in the PDApp log:   07/23/19 16:18:27:859 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11332 | Build Version - 1.15.0.102 07/23/19 16:18:27:859 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11332 | Logging Level verbosity Set  to 4 07/23/19 16:18:27:863 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11332 | Error in opening MSI database. Returned Error - 110 07/23/19 16:18:27:863 | [ERROR] |  | ASU | MSIInvoker |

Hello,I have made a mistake on the donated software the company I work with received.My personal email was logged into my gmail account and once I linked for my adobe ID, I was unable to change my email or password! I need the correct email connected with the account. Please help promptly.Thank you.

How much disk space do I need for AUSST???It has only processed 38 out of 302 items.  Approx 30GB has come down so far.I have 211GB free on my server.  Am I good to leave for the day and let it run??

Hello, I work for a high school district and my boss is currently in charge of giving us our CC packages for our iMac labs. We've had problems in the past with just trying to uninstall the Suite and installing the new one. So we've been re-imaging the computers just to put CC back on. In any case, my boss gave me a current package for another school so now I'm using their licenses instead of mine. Would I be able to create just a license package and install it and have my licnese be used instead of the other school? Example:High school A has 37 iMac computers that are using High School B's license. Can I create a package with only the license and install it so High school A uses it's own licenses? I hope this makes sense. 

I want to delete my Lightroom account

Hello,I've been trying for some time to create deployment image with Acrobat DC named licensing using MDT.  The installation fails consistently with error code 6.  Looking at the PDApp.log there appears to be some kind of process conflict but none of the running processes at the time match the listed processes in this document: https://helpx.adobe.com/enterprise/package/help/resolving-process-conflicts.html#Windows Pasted below is the PDApp.log from my latest attempt.  This was from a bare windows 10 enterprise install with nothing else installed. 12/09/19 13:05:14:687 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3112 | Build Version - 1.15.0.12612/09/19 13:05:14:688 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3112 | Logging Level verbosity Set to 412/09/19 13:05:15:133 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 3112 | Successfully fetched the optionXML content from MSI database ...12/09/19 13:05:15:330 | [INFO] | | ASU | MSIInvoker | MSIInvoker

How do I lodge a complaint against a very specific engineer who helped me today.   To be clear, he was able to resolve the problem eventaualy by taking control of the computer. But after that, he engaged with me on the chat and he was very inappropraie and condensending. I don't want to get into the details on this post but he was really sarcastic and nasty.  Who can I send the transcript to?

Standard Adobe CC license allow to install apps on tow device but allow to use only one at the time. What about k-12 Device License or Device Shared License? Can one license be installed on two PCs if students will use only one at the time? 

I have adobe team creative cloud. Overall I am pleased. However, the one aspect that i need the most is lacking. Uploading videos and photos from the IPhone CC app is a problem.  It is has improved with updates, however, the app does NOT upload in the background. If the phone auto locks or you answer the phone or send a text, the upload stops. We have updated to the latest app version and the toggle is green for "Background App Refresh" in cc settings.  Not sure why it won't upload in the background, but it does not.  Dropbox continues to upload in the background allowing us to use our IPhones while uploading team items.   I have NO desire to pay for both dropbox and creative cloud.  Is there a resolution in the works? Is there a way to force CC app to continue uploading in the background? ThanksWendy 

Hi, May someone help me to understand why in some case, the dashboard view doesnt work properly for particular research campaigns ? Do you have any informations about this kind of bug ? Thank you very much.

You can now search for tips and tutorials in the Adobe Help Center from within the Admin Console. To start using search, click the Help icon in the upper right corner. The drawer that opens has popular workflows listed, that you can select from, and perform them as you go. For details and instructions, you can look for tutorials using the search bar. To learn more, see our document on the Adobe Admin Console.  

There are a bunch of updates for the Adobe applications I can installed on my win10 systems.  I tell CC to "Update All".  It begins the process and when the install reaches about 30-40% it just stops and it will remains there until a manually cancel it.  It seems to do it for most of the CC apps.  

As students report they are unable to open documents in the college with which they worked at home, it seems that they have upgraded their version to 2020 at home while we have deployed 2019 in the college with an AUSST server delivering updates. In the past AUSST 'delivered' updates so that students (non-admins) could install them. However, major version upgrades could not be completed and we would have to update the template image and re-deploy. So we must re-deploy the image at various points during the year (when Adobe release a new major version).Currently if I try to update (from the template machine using the Desktop app) I am getting a 125 error (unable to contact server) but think I might be wasting my time troubleshooting this as perhaps the AUSST will not deliver the upgrade software. Do I need to revert the template machine to getting updates from the Adobe servers (so remove the AUSST config file), update the template and re-deploy the clients? If above is n

hello everyone. i'm opening this thread in order to understand weather or not certain app will lose Win7 compatibility in the future. right now, premier and after effect are not compatible anymore. will Indesign, Illustrator and Photoshop lose compatibility too in the future. i have to know this because i'm running on an enterprise solution, and if we are going to lose vital softwares i need totell the ICt dpt way before the issue becomes real.   thanks in advance  

Company certificates are not displayed correctly causing errors to be commented when applying the correct certificate   

Good morning all, Some users in our organisation use Adobe Creative cloud but our proxy is currently blocking access. This is preventing updates, sign in and licensing. Adobe provide a list of endpoints which covers adobe and social media links. Is there a list of the necessary urls? Thank you for your help, Alex

Bonjour,   J'ai affecté une licence creative cloud à un utilisateurs, mais lorsque l'on se connecte sur son compte, la liste de téléchargement présente les logiciels en mode démo.   Auriez-vous une piste ?   Cordialement   [déplacé dans Enterprise & Teams par un modérateur]

I am the admin for my school's Creative Cloud account. I have all of my student's emails and information in as users in the admin console and had them confirm their new accounts and create passwords through the welcome email sent to them. However, when they log in to the Creative Cloud desktop app, all the apps say "TRIAL" or "BUY NOW" even though we have already purchased the licenses and have them signed up with their school emails. I talked to someone at Adobe support but they said it might be the computers? I have certain restrictions to the school's computers (my district is very strict) so I'm unable to change much. Has anyone else had this problem? Am I doing new sign-ups wrong? Thanks.

This is a continuation of this conversation here so as to keep the topics neat The one thing I'm not seeing from the on-premise AUSST server is an actual way to force the clients to update. It seems like a passive function, which if you leave auto updates enabled on your clients (and those clients are configured to use the on-premise server) then just update your server occassionally with  AdobeUpdateServerSetupTool --root="/serverroot/updates/Adobe/CS" --incrementalwould your end points be updated (eventually) and that is only after forcing out the override file, which, oddly isn't as straightforward to deploy as you would expect.  I've managed to copy the file down and using ARD I've pushed out the override file to a test workstation (still waiting for the server installation to complete), but even this system seems hoky as there is no way to force the endpoints to update.  With the Adobe RUM tool, you can push out incremental updates, but not the m