Enterprise & Teams

I have had issues deploying to Windows 10 LTSB, even a fresh load of windows with all MS updates (but nothing else). I thought it must be XD so deselected that but still get error. I was using the desktop packager and now am using the Admin Console Packager with same issue. I am no longer installing XD or Dimensions. Individual installation using Adobe CC Desktop Launcher of all apps I require appears to work fine. One point is that Explorer.exe quits during install and does not relaunch after install failure/rollback.Log suggests HDPIM is latest problem (195) but I can't figure out how to resolve. I can't even figure out what HDPIM is...11/07/18 22:02:21:977 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7288 | Build Version - 1.15.0.6811/07/18 22:02:21:977 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7288 | Logging Level verbosity Set  to 411/07/18 22:02:22:315 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 7288 | Suc

Please advise ,adobe not allowing signature to be populated on document .Signature is saved on desktop.Staff member is signed in .Previously this function worked.

Your case number:  ADB-5514162-F9X2

Hey,I have multiple Device LIcences for Adobe Creative.All other apps are working with the device licence without issue, but Adobe Acrobat Pro, keeps asking for a sign in and then saying the trial is expire.This is not a sign in licence, it's a device licence.I've tried uninstalling and reinstalling from scratch.  I've tried fixing the hosts file.  I've tried using a licence package.None of this resolves the issue, and Adobe Acrobat Pro DC keeps loading as a Trial, after a 7 day period.Please assist as all other device licenced apps are working without issue.

Hi I'd like to cancel our Teams CC subscription.  Please tell me how?

Hello guys,I want disable "Sign-in" dialog to avoid everyone needs to login with Adobe ID.So I use "Grant offline Exception" function in Acrobat Customization Wizard.And it's successful.Then, I tried on Windows10 VM. Also "Sign-in" dialog didn't prompt. (it seems work.)However, it DID NOT WORK on Windows 7 Host. "Sign-in" dialog prompts EVERY TIME when i open Acrobat(I use Setup.exe to install)MST is indeed in setup.iniHow can i fix it?Thanks for help.Fred

Hi, We have problem to download the latest Shockwave 12.3.5.205 msi.Adobe stated that: Companies with existing Enterprise licenses for Adobe Shockwave continue to receive support until the end of their current contracts.When using the URL to download the Shockwave msi in the contracts we end up to the End Of Life page information.Please correct the download URL so that is possible to get the msi file. Best RegardsGerry

With exciting innovations in the digital industry, and new apps hitting the market almost on a daily basis, delivering personalized digital experience across customer touch points is the new mantra for customer experience management. Creative organizations are under increased pressure to streamline their creative workflows, work smarter, faster, and collaborate more closely with marketers.Digital assets are central to most collaborative workflows. However, it is a challenge to manage thousands of brand assets distributed across diverse creative applications and digital asset management solutions. Here is where the connection between Adobe Creative Cloud and Adobe Experience Manager comes to the aid of companies, making it easier to pull content in from different sources. Adobe Asset Link strengthens collaboration between creatives and marketers in the content creation process. Through an inbuilt panel in Adobe Creative Cloud for enterprise apps, such as Photoshop, Illustrator, and InDe

Hello,We are planning to deploy the patch 19.008.20071 in our environment (approximately 10000 systems). Please let us know if this patch is compatible with Adobe products such as the following, or will it cause any kind of impact on these applications. Adobe Acrobat DC (Pro and standard)Adobe Acrobat XI  ProAdobe Acrobat XAdobe Acrobat 9.4.5 (Pro and standard)Thank you

I had created adobe update internal server and config file (AdobeUpdater.Overrides) with adobeupdateserversetuptool and Apache, and deploy this file to client PC, Client PC had installed adobe create cloud 4.8.1.435, but when i want to install adobe app in adobe create cloud,it show below errorExit Code: 125-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '125' occurred while downloadFATAL: Error occurred in install product workflow with error code 125 error message {http://CN-GZ-SRV-AUS//ACC/services/ffc/packages//PHSP/20.0.4/win64/Application.json?name=PHSP&version=20.0.4&platform=win64&build=20.0.4.76,P:-4,PS:404,G:-4}I found Application.json.aamdownload in adobe update internal server floder (ACC/services/ffc/packages//PHSP/20.0.4/win64/) is 0 KB,is that right?Create AdobeUpdater.Overrides command belowAdobeUpdateServerSetupTool --root="F:/AdobeUpdate" --genclientconf="

Dreamweaver has become unresponsive. Noticed it on Friday 3/22 and still is not working today Monday 3/25. When you try to launch, the icon just bounces but Dreamweaver never launches. Co-workers are experiencing the same problem as I am. Have tried uninstalling and reinstalling the app as well as reinstalling adobe creative cloud but Dreamweaver still won't open. Have trashed the prefs and that didn't help as well. Tried installing older versions of Dreamweaver and they won't work either.

We have a particular user at a location that we support who is constantly getting logged out of Creative Cloud. This means that his work stops until he can contact tech support (us) to enter the AdobeID and password in the cute little user interface. (We do not allow our users to know the AdobeID password associated with their license because a departing employee can steal the license by changing the password before quitting.)Is there a unix command-line (shell) command which can log into Creative Cloud? If yes, then I can write a little script and give him access via the sudoers mechanism so that he can run the script without seeing the password. If no, does anybody have any other clever ideas to let the user log back in to Creative Cloud without having to type in the password?

Yes. You can download and install Creative Cloud desktop applications on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously.See the Licenses and Terms of Use | Adobe for more information. Learn how to Activate and deactivate Adobe ​Creative Cloud license on a machine.

It goes without saying that intellectual property is the most valuable corporate asset. Safeguarding your intellectual property not only protects the reputation of your organization, it also ensures that you stay competitive and sustain revenues in the long term.To help protect enterprise assets, Adobe is updating its Creative Cloud for enterprise storage to provide administrators centralized control over Creative Cloud accounts.The updates provide flexible quota limits, improved security, and enhanced collaboration features.Traditionally, Adobe storage is allocated per user with a fixed storage quota. If you reach this limit, you must either delete some content, or your organization must purchase more storage, even if other users aren't using their full quota.With this update, instead of per user, storage quota can be allocated from an aggregated storage pool purchased by your organization. By allocating at the organization level, any user can exceed their quota, as long as the sum to

we have old Adobe Enterprise ID and some one in organisation purchased the Adobe Creative Cloud 1 year prepaid subscription with same Adobe ID.issue is that staff will require  the Adobe ID Login details to use the Adobe Creative Cloud but we don't want them to go to Adobe Enterprise section and start doing changes.is it possible if we can create new Adobe ID and associate the Adobe Creative cloud subscription with this new id and then Staff can continue using the product.

Hello,i want to deploy four copys of adobe acrobat pro to specific computers / employes but still be able to have controll over the licenses. I already have the four licences so switching to a cloud product is no option for me. Is it possible to registrate all copys on a single adobe id or do i need an enterprise id? Does every employee need an own adobe id or can i deploy acrobat without the user noticing anything about adobe accounts?Hope someone can point me in the right direction.

Hi.I use Munki to distribute application in my Mac environment, also for Adobe Creative Cloud packages.The only problem I have is with Acrobat DC, I'm trying to update my previous installation of Adobe Acrobat DC 18.011.20035 to the new 19.010.20091 release.During the silent install/upgrade I can see these error logs:Installing Adobe Acrobat DC CC (1 of 1)...    suppress_bundle_relocation: False    Preparing for installation…    Preparing the disk…    Preparing Adobe Acrobat DC (Continuous)…    Waiting for other installations to complete…    Configuring the installation…    2.2 percent complete......    86.961525 percent complete...    Running package scripts…    Validating packages…    97.75 percent complete...    Install of Acrobat DC Installer-19.010.20091.pkg failed with return code 1...ERROR: -----------

I am having an issue with my access to Adobe Creative Cloud packages and services. Specifically, I have an Educational license that has the full Creative Cloud available across 20 student computers (as well as my own computer). 14 of my student computers work fine, but 6 of them suddenly "lost" their licenses to After Effects, Audition, etc. These computers are all set up the same way and everything is up to date. I am unsure how to fix this issue, aside from having to mirror a "working" computer across to all the ones who aren't. Any help would be appreciated.

Even as ROOT and logged into the machine I get this:bash-3.2$ sudo suPassword:sh-3.2# /usr/local/bin/./RemoteUpdateManager --action=listRemoteUpdateManager version is : 2.1.0.11Starting the RemoteUpdateManager...**************************************************No new updates are available for Acrobat/Reader**************************************************Following Updates are applicable on the system :        (PRLD/6.1.3.3/osx10-64)        (AEFT/14.2.2.2/osx10-64)        (AME/11.1.4.1/osx10-64)        (AUDT/10.1.2.1/osx10-64)        (PPRO/11.1.4.1/osx10-64)        (ACR/10.0.0.92/osx10-64)**************************************************RemoteUpdateManager exiting with Return Code (0)sh-3.2# /usr/local/bin/./RemoteUpdateManager --action=installRemoteUpdateManager version is : 2

As indicated below on the license pictures, the license for ACROPRO 2017 our Government organization purchased expires May 31, 2019.  What I wanted to confirm is on page 2 where the "Licensing Program" is indicated as CLP 5.0 LICENSE PROGRAM - GOVERNMENT.  As I understand it, the CLP is a "Perpetual licensing through a 2-year agreement" program as described in the "how to buy" section of Adobe's website.  If that is what was purchased, should the expiration date not be May 31, 2020?  Can anyone confirm this and/or point me in the right direction for remediation if that is in fact the case?Thanks!TLAMGUYPRIVATE INFO MASKED BY MODERATOR.

Hi,I have an Enterprise subscription through my work.Yesterday my Lightroom CC account (on my personal macbook pro) started asking me for my login keychain and not accepting the password. On troubleshooting this, I uninstalled all my Adobe apps and ran the Creative Cloud cleaner tool (it wasn't clear if this had done anything as there was no message of completion). I reinstalled all my apps. Now I am getting 'can't verify your credentials' message on launching any of my apps.I did wonder if it had something to do with being logged in on two other machines, but in the past that has just triggered an option to log out of other machines.Would anyone be able to look into this for me? I'm trying to finish a job.Much appreciated.

In 2013 we purchased Adobe Acrobat and installed it on a laptop. Now I bought another laptop and I just want to have it on my new laptop this program. what do I have to do?i don`t have the serial number.

Hi there, I am new to the Adobe Update Server & Remote Update Manager game so help & patience would be greatly appreciated...I have yet to successfully update client machines in our environment since creating/deploying Adobe Update Server.  Below is a copy of the command line & RemoteUpdateManager.log from a failing client machine, any help would be greatly appreciated!!!Thanks,Derek****Begin Command Line****C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager>RemoteUpdateManager.exe --action=listRemoteUpdateManager version is : 2.2.0.3Starting the RemoteUpdateManager...****************************************************************************************************RemoteUpdateManager exiting with Return Code (1)****Begin Log File****03/27/19 07:34:09:626 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 6068 | 03/27/19 07:34:09:626 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 606

I work with PCs and I'm trying to find out how to reactivate a deactivated device. Yes, I have read the instructions here Reactivation of Archived machines in Device licensing but find them unclear. They tell me to "Copy the prov.xml for device license to the same folder as the extracted adobe_prtk tool". So where do I find the prov.xml file or how do I generate it?

When running an incremental synchronization one of the first things that happen is the web.config file gets deleted from C:\inetpub\wwwroot\Updates\Adobe\ACC\services\ffc\icons folder. I know a fresh synch would delete everything but an incremental should not delete the file. Does anyone know how I can keep this file from being deleted?