Enterprise & Teams

The latest upgrade to CC 20 has caused my enterprise account to show "expired"....my IT admin deleted my access and reassigned to me again. Still it says that I only have 14 days and my account is expired. This is a new problem and I do NOT want to have to uninstall the entire creative cloud and then re-install it again....This is bananas. We need a fix asap.

I am using the customization wizard to create a transform and deploy Acrobat Pro 2017 to our enterprise. They would like a tool shortcut added for everyone. In the online guide (quoted below) it says it can be done but does not say how. Does anyone know how this can be done?Enabling Tools pane shortcuts¶A select list of tools in the Tools tab also have shortcuts in the right-hand pane. End users can modify this list by opening the drop down list under a tools and choosing Add/Remove Shortcut. Admins can preconfigure the right-hand pane tools shortcuts prior to deployment so that users have easy access to the tools they are most likely to use.

Hello,I'm deploing adobe enterprise pro for some customers. Every time I add a new person in the reseller-console, adobe sends a mail for registration and after that a "welcome" message to download adobe acrobat.Is there a way to customize these 2 mails?The reason why i'm asking is that the end-users should not download acrobat by them selves, so i do not want to send them a download link.Thanks in advice!

I thought I had cancelled my subscription when I graduated college. I lost access to my student email a few weeks before my membership renewed and therefore never received a notification email. I went to but groceries on the day my membership renewed without my knowledge and my card was declined for insufficient funds. I checked my bank account and found the charge from Adobe. I went to my Adobe account and cancelled immediately. That was a little over a week ago. Will I be getting a refund soon? I really need that money if I want to be able to pay rent this month and buy groceries!

About a year ago I successfully installed Adobe CC.  Now, I am getting an error on each machine in the middle of the install.  Here is a segment from the PDApp from on of the machines. I have searched and there is nothing on error 191.  I also don't see that Spark was a part of my install package.  All of our machines are Windows 10 1803.  Thank you for any help you can provide. 10/24/18 07:27:41:237 | [FATAL] |  | ASU | DeploymentManager | HDPIMWrapper |  |  | 7876 | The HDPIM Setup Process return code is (191).Stopping the installation process.10/24/18 07:27:41:237 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 7876 | Product Media (SPRK, 10.0.12) installation failed ... 10/24/18 07:27:41:237 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 7876 | No Conflict Process defined, skipping the conflict file creation ...

I created an interactive pdf form and selected the reader-enable option. When I sent the form, people could fill out all the necessary information and print the form but they were unable to save the form. When they tried to save the form to return the form to me, all the information they typed in was deleted. What is going on? 

Good afternoon all,We are having an issue with Adobe acrobat DC. We are able to launch the application as a user. We get the splash screen with the tour option. We close this and try to open a pdf document. The document opens and and after a few seconds, the application crashes with the following error - Problem signature:  Problem Event Name: APPCRASH  Application Name: Acrobat.exe  Application Version: 19.8.20080.44583  Application Timestamp: 5bca525b  Fault Module Name: ucrtbase.DLL  Fault Module Version: 10.0.10586.1412  Fault Module Timestamp: 5a64613e  Exception Code: 40000015  Exception Offset: 0008480a  OS Version: 6.1.7601.2.1.0.256.4  Locale ID: 1033  Additional Information 1: 1e92  Additional Information 2: 1e923e5dcc4311ea3a0cf01d084a9b5d  Additional Information 3: 8f08  Additional Information 4: 8f08d1a00eeaaa3c8c9f50cca7c51704I have looked online for information on this issue. I have tried a reg ke

     Hello, I recently have signed my company up to distribute Adobe Products through custom .wim file and Group Policy. I am just looking for a little clarification on the terms of the license agreement, specifically 3.4 (b) "Upon release of new version of the software, distributor will cease reproduction and distribution of previous version". Forgive me for being a bit slow and confused on the "Reproduction" but how do you define this vs "Production"? Am I allowed to run the previous version on my workstations after the new release requirements and I just have to make sure to distribute the new version going forward? Or am I required to upgrade all running instances at my company?With regards to the above and the record keeping required in the event of an audit, what specifically is needed to be documented?-Just the event of distribution of the software? (i.e: Month 1 - 20 Installs, Month 2 - 10 installs)OR- The event of distribution as well as version distributed

Helllo,We have a lab of 14 computers which have been issued device licenses of Adobe CC All Apps including Lightroom CC. All apps except Lightroom CC launch fine and do not require an Adobe ID login as one would expect with a device license. However, Lightroom CC requests an Adobe ID login at launch. Should a user login with their personal Adobe ID it would lock all other apps to that ID, which is not ideal in a lab environment where not everyone has an Adobe ID and we machine licensed the software to avoid users having to have an Adobe ID. Does Lightroom CC not work in a machine licensed setting? If so why is it even offered under such a situation? Or am I misunderstanding something? Should we be having the students and faculty use Lightroom Classic CC? Thanks.

We buy a Acrobat STD DC continuous  edition, but it always pop up the below message, after we click the ok button, it shutdown the application.The message is:Your subscription entitles you to simplified Chinese product versions. Please verify the language settings in your OS, browser, and software download are set to simplified Chinese.We try setting OS language to the settings it mentions above, and make sure we download the package from the adobe admin console is the right simple Chinese version, but the problem still exist. May I know any one help us?Thank you!

HolaActualmente tengo problemas para continuar trabajando con mi programa adquirido.Me indica que debo actualizar la tarjeta ya que el dueño de la misma ya no labora con nosotros pero aún está vigente mi anualidad.

Hi - the short of this is that I cannot uninstall any Adobe CC 2019 apps. I have tried the Desktop Creative Cloud app, the Adobe CC Cleaner, and creating an uninstall package in the Creative Cloud Packager. Any tips? Windows 10, 64-bitLong Story:My subscription is part of Adobe Teams, and I did not realise that device licenses are not valid for CC2019. I installed all the 2019 apps then wondered why it was asking for a username/password - since my device is activated via my device license.Before realising this, I tried to reactivate my device, thinking the 2019 apps would then be activated. I did the reactivation but obviously nothing happened.Then I ran the Adobe CC Cleaner - in an attempt to delete all apps and reset my licensing. I chose to remove all.Then I realised it deleted all the 2018 apps, but left the 2019 apps installed.I downloaded the Creative Cloud app, to uninstall the 2019 versions. Next to each program it had the option to "install". So the creative cloud desktop app

Unfortunately I feel for the "Update" photoshop link, again. It put me on a trail version which I thought was 30 days but I only have 3 days left and I think I updated last week. At any rate, I need to reinstall my photoshop 2017 until our enterprise solution rolls out next month. Is there a link to download previously installed versions of photoshop? Really glad I did not allow it to install the whole suite...

Is there no more Email, Chat or Phone support any longer? I cannot reach any individual representative at support.  Every link that starts with support, leads to the support knowledge-base articles which has no topic that matches.  It shows options for Chat and Phone but requires selecting product options, etc which all leads to articles.  As soon as you pick any option (as required) the Chat and Phone methods disappear...I think i need a real support person to fix my issue.  After renewing a couple of months ago (received email confirmation) Admin console is NOT showing updated subscription date, now all Team Creative cloud apps have stopped working (changed to "Trials").   I guess I should call Sales and talk about ending my subscription and asking for a refund.  Adobe always stafs the Sales line, never any technical support line.

I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

I am trying to deploy Adobe Spark for Education (the free version) to our school district.  I was never successful during the summer and decided to give it another try.   I went through the steps of the deployment guide and I continue to get errors when I upload users.   Right now, I can only get users to upload one by one.  I can't seem to get a CSV file to upload without errors. Then, with the student I did get uploaded, it blocked him from using Adobe Spark due to the age restriction. I was under the impression that Adobe Spark for Education would work for all students.  Would someone be able to help me get Adobe Spark for Education going in our schools?  I would like to use SSO as well.

HI need help have a laptop that was deactivated and i now need to reactivated it so i tried the Reactivation of Archived machines in Device licensingbut i cant fined the prov.xml please help i used ccp was used a create the package if that helps

Ahoi werte Adobe Gemeinde,wir haben hier im Unternehmen 2 Rechner, auf denen die Creative Cloud installiert ist. Der eine ist auf Windows 7 installiert, dort läuft das Programm ohne Probleme, jetzt hat aber der entsprechende User einen neuen Rechner mit Windows 10 bekommen und da mag die Creative Cloud eben nicht. Gleiche Firewalleinstellungen, gleicher Virenscanner, gleicher Nutzer, gleiche Proxyeinstellungen und ich doktore mir da nun einen Wolf, aber es will nicht.Zum Fehlerbild:Man bekommt nach der Installation der CC App beim Programmstart die Abfrage gezeigt, die eben nach dem Userzugang verlangt. Das gibt man an, danach kommt der Ladedonut und das war es. Er meckert nach einer Ewigkeit, dass er keine Verbindung zu den Servern bekommen würde, aber das war es dann auch schon. Am Freitag ging es wohl noch, zumindest die Photoshop CC zu installieren, aber jetzt geht da eben gar nichts mehr.Hinsichtlich der Troubleshooting Optionen von Adobe bin ich eigentlich alles durch. Der User h

Hi all,I work in an enterprise and work with SCCM.I have been able to successfully create the Silent install package of all creative cloud apps using the Creative Cloud packager. I have the latest apps as of 19/10/2018.It have tested the install and it works as intented.However the uninstall isn't working as required for our organisation. Firstly, The uninstall package created using the Creative Cloud packager requires user interation and opens a cmd box interface. I have searched the internet but haven't found any switches or commands that will make the uninstall silent.Secondly, when the uninstall package created using the Creative Cloud package completes, it leaves Acrobat DC, Acrobat Distiller DC, Adobe Creative Cloud, Adobe Extension Manager CS6, Adobe Fireworks CS6, Adobe Flash Builder 4.7 and Adobe XD CC still installed on the machinee.We require all these apps to be removed with the uninstall to optimize disk space and performance. Thanks for the assistance.

Hi, I am trying to change following settings via registry or a configuration file across all workstations in our organization.TrackerUnder the sentence that reads "Automatically Check for New Comments and Form Data," scroll right to select Never. Under the sentence that reads "Suspect the Check for New Comments and Form Data," scroll left and select After 30 days of inactivity. How can I change this setting other than Adobe application GUI interface?Thank you kindly for help.

I am using SCCM's Third-Party patching tool and I'm having a problem updating Adobe Reader DC on approximately 40 PCs.  These are all Windows 7 64-Bit Enterprise machines.  Most of these machines have been in production for about 5 years or more.  I have been trying to get these to update by performing a clean install.  I have already used the Adobe Reader cleanup tool (both versions for Reader and DC) and I have ran these twice before installing Adobe Reader.  The version that has been installed is 19.008.20071.  I have an update that I have been trying to push to these 40 machines is Adobe Reader DC 19.008.20074.  Adobe Reader DC 19.008.20074 is failing like all other previous updates.  Just to let everyone know, these issues happened after we attempted to push Adobe Reader DC continuous track on all our machines.  For some reason these 40 machines just failed.  They failed to properly uninstall all old versions of Adobe reader, and e

Hello,I want to configure SSO for my company.But in this tutorial :Set up user identity in the Adobe Admin Console in " Links domains to directories " point 5 : I don't have Identity into SettingsCan you help me please ?

I have placed the AdobeUpdater.Overrides file in the appropriate directories:/Library/Application\ Support/Adobe/AAMUpdater/1.0C:\ProgramData\Adobe\AAMUpdater\1.0When I run the Adobe Application Manager, and look for updates it doesn't even look at the Overrides file, it continues to contact the Adobe update server, I know this because I put the Adobe update server in my hosts file to 127.0.0.1When I do this it gives me the "Server Not Responding" message, otherwise it finds the updates and downloads them like normal.Any suggestions?

I have a computer lab all installed with Acrobat Reader DC. Some of them are on  version 2019.008.20071, and some are on 2019.008.20074. We are having an issue with the header being cut off / trimmed when printing in Acrobat Reader version 2019.008.20071, but prints perfectly fine in version 2019.008.20074. Why is it that some PCs are able to update automatically, and others are not? How can I trigger the automatic update for all the PCs, and not have to manually update each computer 1 by 1? All PCs have the AdobeARMservice started.

Same issue here...again. Tried the fixes proposed on every forum and self-help link as well as the volume serialization fix. Still nothing. Have now been on hold over an hour hoping to get access to the software I paid for. Disappointing Adobe hasn't fixed this problem yet.