Enterprise & Teams

We have a person that setup an adobe account and licensed a copy of DC Pro.  How do we get this moved to another users account?

Hi SupportCity of Gold Coast have experienced an issue deploying Captivate to a user’s PC within Council. Until resolved this will affect all future deployment requests for Captivate.   Upon installing the program IT service support were prompted during registration for a software licence key. The only available licence key was one provided by Adobe under the old agreement. Although this enabled Captivate to successfully install on the user’s PC, we were prompted with a 30 trial period notification (indicating it was not a full licence) and to create a new Adobe ID. Up until this point all earlier deployments of Captivate have never required repeat entry of the serial key as this was included in the original deployment package.   Our current agreement with Adobe indicates Captivate is PC serial based (not Named User based) therefore we are ensure as to why the Adobe ID registration was initiated.  Can Council be issued with a serial code for Captivate so we can

Hi,Every time I install it on test machines, Acrobat XI wants the users to login to the cloud. This is over kill and we work for the Government and do not need the Cloud.I am an SCCM Administrator for a Naval Hospital and I must figure this out ASAP because Acrobat X is out of Compliance.Thank you in advance.

Hi I have 35 computers installed and I get 10 teams in a sign saying we could not find any licenses associated with this ID but the other 25 can do if they work

My organization uses serial number licensing. I thought that if I built a package that included only the Creative Cloud Desktop app, using a serial number that grants access to all applications, the user would be able to install those apps upon demand. But after installation, when you open the Creative Cloud app, it says "Try" next to all the applications. How can I achieve what I want?

Hi I have 35 computers installed and I get 10 teams in a sign saying we could not find any licenses associated with this ID but the other 25 can do if they work

its server down?

Has Anyone come across this when attempting to build packages in CCP on Mac?  I get this each time: "Your build encountered unrecoverable errors" despite several tries.  When I check the build log I get this:Thu Nov 12 09:39:04 2015[INFO] AdobePackageBuilder - Build Version - 1.9.2.53Thu Nov 12 09:39:04 2015[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4Thu Nov 12 09:39:04 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Uninstall.bin /Users/kalexand01/Desktop/test/Build/test_Uninstall.pkg Thu Nov 12 09:39:04 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applications/Utilities/Adobe Application Manager/CCP/toolkit/../toolkit/PackageTemplate/CS6/Template_Install.bin /Users/kalexand01/Desktop/test/Build/test_Install.pkg Thu Nov 12 09:39:05 2015[INFO] AdobePackageBuilder - START utilCopySrcFolderToDstFolder /Applicati

It's possibile configure a NLM to manage 28 license of acrobat standar DC ?

I have a single Acrobat Pro DC subscription, and I'd like to turn that into a pooled license where I can include other people in my firm, and where I can administer the pool.  Is there a path for this?

I would like to determine what type of license contract is attached with an acrobat 9 standard serial number, All documentation is lost at our company.

Hi everyone,I'm experiencing a new issue:My iMac becomes almost unusable for the first 5 minutes after rebooting.After 5 minutes the beachball stops spinning and the computer becomes fast again.The computer has a 2.8gHz i7 Processor and the system runs on SSD. It's a fast machine.Booting was never an issue until a few of weeks.I suspect a CC update is causing my problems.If I uninstall all Creative Cloud the computer goes back to normal behavior.I reinstalled CC and the problem is back.I narrowed everything down to one file, file:///Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plistIf I remove that file the computer works great, no beachball, BUT as soon as I start any Adobe application, I get the slow behavior for 5 minutes.So I can choose to suffer right after startup or wait until I launch an Adobe Application.My Macbook Air does not show the same issue.Both machines are running Yosemite 10.10.5.To trouble shoot I completely wiped any traces of Adobe for all folders (Applications

Acrobat DC installer runs on the system and seems to complete (Progress Bar disappears and there is no completion dialogue - Adobe CC Standard)However the Application is not present on the system.The Windows Event Log states the Installation was successful.Windows 7 Enterprise x64Acrobat DC

My group headquarter gave some licences to us. i can connect to Adobe Dashboard but my domain is not recognized, It ask me to add DNS token to get it working.Can you help me to understand what to do ?Thansk for advance.

When combining pdf's it creates duplicates rather than merging the new pdf

What I’m trying to do is to follow the steps of thesedocuments and videos.                   http://aggroworld.org/2015/03/10/citrix-adobe-cs6/      http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html                 http://wwwimages.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/AdobeApplicationManagerEnterpriseEditionDeploymentGuide_v_3_1.pdf     Use Adobe Application Manager Enterprise Editionto create an Application Installation with Updates.Use Adobe Application Manager Enterprise Editionto create a Serialization File.       What I’m running into is that with Adobe Application ManagerEnterprise Edition I select my software packages which shows as valid and pressnext gets to the serial number prompt and no matter what nu

I've been spinning my wheels on this for a few days now.It's particularly frustrating to find a different answer in every forum post on this topic.Why is there no phone support from Adobe? I always get redirected back to Adobe Communities...OK, complaining over.My school has a site license for Adobe CC.I have created a package containing Core Components and Acrobat DC. The License Serial Number was entered during package creation.The only SCCM configuration (after 5 tries) that has successfully installed Acrobat DC on a test Windows 7 laptop is as follows:SCCM Application 1 runs setup.exe in the Exceptions folderSCCM Application 2 runs <PackageName>.msi in the Build folder, and is dependent on Application 1 to runApplication 2 is deployed to the test machine.The issue with this installation is that when Acrobat DC is started on the test machine, the user is prompted to sign in with an Adobe ID. In a school environment we don't want the cloud features of the product.I have tried e

I have a company license, but it says it can't find a subscription associated with my account. I tried signing in and out of the cloud, but it's the same. Trial expired, buy now. But I have purchased the license, and I have activated my invitation.How can I fix this?

Hi there,We're planning to deploy about 100 school computers with latest citrix xendesktp and provisioning services. we're creating a master image which will be deployed to all machines.According to some other entrie here in the community adobe dc pro should work. is that correct? Is it also possible to do this with adobe photoshop elements?we're planning to buy TLP educational license and work with adobe provisioning toolkit.thanks for your help.kind regardslukas

Good day,We are looking to upgrade to Adobe Acrobat DC* and have discovered a dramatically different setup and activation than in prior versions.  Is there a guide to enterprise deployment that would help us set it up as a stand-alone desktop application similar to previous versions (i.e. no cloud integration, activation in the background, turn off auto updates, etc.)?  We manage the app updates through SCCM in our environment.Thanks for your help!*upgrade would ideally require no user intervention and all installation processes=silent

For the last week I keep getting prompted to update Creative Cloud and Muse. However when I try to update it I get the message "Creative Cloud desktop failed to update(Error code: 1001)Get help"

Hi,We have started working on casper suite tool to create packages and deploy them to mac machines silently. To create packages we use composer tool. As per our standards we have to deliver .pkg as end deliverable.Adobe Design Premium CC 2015/cc Photoshop 2015/cc design standard 2015  application got for packaging and it is big in size.Please let me know how to package it for mac machines using composer or any best way to deploy this application to end users silently? please assist me.thanksviswa

When I bought my volym license for CS5, I was assured I could always download my software fro the LWS. After pregnancy and being away for some time I just realized that there is nothing to download when I sign in. Under download it says: "No Entitlement Found for this customer. Please order ESD products". I have been chatting for an hour with the support and they refer me here. The thing is also I am not great in english and knows not so much about these things so I don't understand how to do now? I just want to access what I have been rightfully paid for and promised I could access. Please help me. I feel totally lost.

Given the new Flash Player enterprise distribution licensing requirement that took effect on 12/1/2015, can a software vendor use a single enterprise license to distribute Flash Player to its customers' client machines that don't have internet access?

I know this is possible for Acrobat DC although we have not yet done this. We have a small number of users who have multiple CC apps (or the entire CC suite) and we give those users CC accounts and the CC desktop application. The problem is managing this, as well as giving them admin rights for the updates. There are at least 25 users of older versions of Photoshop that we would like to update with SCCM. Managing these users through the Cloud and giving them all admin rights is not desirable.