Enterprise & Teams

Hi  I have a colleague which have a issue to get the right adobe reader pro version.What version is needed to get adobe reader Pro ? Kind regards John 

Bom dia Galera Sou o Admin das contas que gerencio do Creative Cloud e gostaria de criar uma pasta compartilhada onde todos os usuarios fosse capazes de ter acesso e salvar aquivos la , sei que é possivel fazer isso com arquivos e bibliotecas , mas minha ideia é criar uma pasta compartilhada para todos os usuarios.

Hola, les escribimos desde un centro de investigación en España  y necesitariamos saber que tipo de licencia deberiamos comprar para su utilización en un proyectos de investigación arqueológica y las condiciones de la misma (número de licencias, periodicidad, etc.). Podrían indicarnos con quien podemos ponernos en contacto para que nos asesore sobre estos temas,Muchas gracias

Hello,I don't need links to the AUSST and RUM setup pages, I have read your documentation thoroughly.  I am able to grab updates for most products from my on-prem AUSST server.My understanding is that it is supposed to apply security updates to Reader and Acrobat within the same release, but RUM is not updating Reader.Client has Reader version 2019.008.20071, AUSST has both AcroRdrDCUpd1900820081.msp and AcroRdrDCUpd1900820081_incr.msp available.  When running Remote Update Manager on the client, it tells me no updates are available and returns code (0).Please advise.

Hi,I want to delete my adobe account. I use another account and I don't use anymore my current one. I wish to delete it but I can't figure out how.Thanks!

I'm trying to convert the rest of my users with Adobe ID to Enterprise ID, and Adobe has supplied a beatiful solution doing this by CSV files. Excellent. Except it doesn't work. Every time I try, I get the same error message: We're sorry, something went wrong uploading your file.I've tried Windows, I've treied Mac, I've tried Firefox, Chrome, Safari. I've tried with English and other languages, and each time I get the same error message. I've even tried downloading a template, and uploading that same file again. Still the same error. Has anyone seen, and gotten around this error?

Hi, Can user assigned with 2 products with 2 different VIP numbers  running the products simultaneously.Currently, the user need to sign in and out repeatedly when opening one another.

Hi I need to renew my ETLA contract but my account manager does not work anymore for Adobe (I'm guessing that due to the emails to his address were bounced back) can someone reach me for signing the renew of the contract? is quite urgent thanksValerio Casarin - Digital Manger in ENVU - valerio.casarin@envu.com 

Also having the exact sme problem installing Photoshop v22. Gets to between 73 and 75%, and then fails. Tried restarting, still fails. And since I work for a company that sets the firewall and Antivirus software, I not only can't uninstall it, but I can't even turn it off.  You need to fix this, and not expect your customers to jump through hoops trying to make it work. It's obviously a bug. As it stands, I can't use Photoshop at all at this point. 

We use Creative Cloud for teams, and need the ability for multiple designers to use the same Cloud Files and Folders. Mostly Illustrator and Photoshop assets.  Rather than share each cloud file individually (which is inefficient and doesn't allow for a single, team-wide folder structure), how can we allow multiple users to collaborate on the same set of Creative Cloud folders and files, as we would using Google Drive, Dropbox, etc?   Seems like a simple feature enabled by most cloud storage providers but I can't seem to do this in Adobe. Please help! 

Boa tarde.Tenho uma licença de Lightroom atribuída a um utlizador mas removi esse utilizador e tentei atribuir a licença a um novo utilizador.Porém, a licença não está a dar para atribuir.Como posso resolver o problema?Envio prints para demonstrar.Obrigado.

  We have around 12 admin's for various reasons and departments. Only 5 of those actually need an email notification when someone is requesting access. I was infomred there is no way for admins to limit notifications or shut them off. I am requesting at a very basic level the ability for admins to shut notifiactions from anotifications@adobe.com off. A higher level select which notifications they receive, software, access requests, feature changes, student requests, employee requests etc... 

Hi!Not the best experience tbh, I can't log a ticket because the chat service isn't available and Adobe seemsto have killed off the email support. I love communities but not for specific supportcases. So that's problem one. Second problem and why I needed to log a ticket is because when I add "User.1@mydomain.com" via email and enter users first and last name it changes to Users2 name but the email stays as "User.1@mydomain.com"User2 isn't even setup in Adobe. Check Azure and there's not a single trace of User2 in the User1 profileAnd I can't manually change either. What do I do? 

Hi I want to deploy Adobe Remote Update Manager (run the exe file as a scheduled task) on all PCs in my organization at a scheduled interval with command line parameter to check for and install any needed updates. I have configured the task to run with this command: RemoteUpdateManager.exe --action=install   I understand from the documentation (Use Adobe Remote Update Manager) that the tool require the Adobe Creative Cloud Desktop app to update some products (Creative Cloud product), while some other products do not require this.     On my virtual test PC (clean installed). I have installed a Creative Cloud Desktop app and one product (InDesign). When I run the tool I see in the log:   10/06/21 07:58:29:911 | [WARN] | | AAMEE | Utilities | RemoteUpdateManager | | | 1276 | Failed to find the UpdaterCore library at (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll) path10/06/21 07:58:29:911 | [INFO] | | AAMEE | Utilities | RemoteUpdateMana

When the figure 1 step is checked, it jumps to the figure 2 problem, it's always been like that, it's never worked.

Unable to sign in to Adobe DC Pro/Creative Cloud.We have a user provisioned with adobe acrobat DC Pro, When signing into the app, it says "you do not have access to this service. please contact your it administrator to gain access" though the user is added to the correct subscription group. User is using a MAC, we tried to sign the user in to adobe.com in different browsers/computers. And the issue persists.

How do I get my VIP ID? can anyone advise please

We got an email to upgrade Adobe PDF service API before 30th Sep. We are using adobepdftools connector to generate Doc to PDF on Azure logic apps.  Do we require any configuration change to upgrade to the newer Adobe PDF API version in adobepdftools.  

Our business purchased Creative Cloud All Apps for Teams, but we cannot assign users to apps (Photoshop, Illustrator, etc.) because the Adobe "hub" says we are using a free Creative Cloud Free Membership. We are sure that the Creative Cloud All Apps for Teams was purchased since we have proof of billing, and we have tried signing in and out to no avail. How do we fix this?

Hi there, Having an issue with one of our machines, Creative Cloud is just perpetually stuck on updating at 0%. Can't install any software, can't sign out, can't do much of anything at all. I've followed every guide, used the Adobe Cleaner tool, removed everything Adobe from everywhere on the computer and done multiple fresh reinstalls to no avail. I'm not even sure what caused the issue. The libraries pane just says "oops not available", the libraries installer just fails with an "unknown error", Your Files just says "installing". I have verified there is no issue with connectivity, the account is working fine, there is nothing preventing CC from operating normally. I am looking to just re-install Windows completely as I'm sort of out of options unless anyone has experienced this before!

I have a student with the Adobe Enterprise account through our School District. When student attempts to sign in via the enterprise portal it says account unable to log in. Is it a conflict if the student created a personal account using same email? If so, what do we do regarding that problem? I have sent a request to my IT, but they have not responded.

Guten Tag,ich bin Admin in unserem Adobe Teams Konto.Wir benutzen Acrobat Pro DC und Acrobat Standard DC Lizenzen.Das Hinzufügen und der Kauf / Mietung ist leicht zu bewerkstelligen,aber wenn ich nun einem Mitarbeiter die Lizenz entziehe und diese Lizenz dann kündigen möchte, ist das Nicht möglich. So bleiben weiterhein die Kosten der unbenutzten Lizenz monatlich.  Gibt es eine Möglichkeit die überflüssige Lizenz abzubestellen / zu entfernen? Über die Hilfe Funktion findet man das: über die Support Funktion findet man: Es gibt kein treffendes Support Thema also kann ich auch diesbezüglich kein Ticket eröffnen! Kann mir hier jemand weiterhelfen?

Hello,  I would like to see a feature from Adobe that provides usage stats based on licanse usage. e.g. for Adobe DC, I can see in SCCM the number of users that have opened the application. I am unable to see how many are actually editing PDF's or using the licensed features. The end goal is to be able to manage licences with the users that are actually using the features. 

When using Acrobat Reader DC on any machine in my organisation (all Win10) I cannot add a Sharepoint site (office365).I can add a Onedrive site fine but when I enter the url and connect I get no prompt for credentials or anything just ignores the Continue button when pressed.This happens for any permutation of Sharepoint URL and for any user in my organisation.Any thoughts beyond the troubleshooting guide which I've been through??

I have no way to cancel a trial subscription on my university's Adobe account online and now I got an email saying I am charged for $30 for renewal. I have never even used the Adobe stock trial. There is no customer care email or phone contact anywhere. Please help.