Enterprise & Teams

We currently sync hundreds of files across four desktops so we can all work on INDD and image files as needed and back each other up when one person is out. Sync is going away? What is the set-up and workflow for a team doing brochure and document design in INDD with a thousand photos in our archives we need to access to place in the INDD files? Can't believe there's no guidance from Adobe on team workflows for shared documents and server. Must be so common for teams to be able to save to a central server where we can all access it. Scheduled an expert session. Had to laugh the Adobe Support website says they're happy to schedule a 60 minutes Expert Session with the account admin, but when you get to Calendly to book it, it's only a 30 minute session. I just know it will be a rep trying to upsell us, I think I've been through this before with Adobe Admin support reps.Adobe website = "What is an Expert Session? A session covers a how-to topic to get you started with

Hello,I see on this article  that axis1.4.1 provided a fix of two vulnerabilities (2012-5784 and 2014-3596) found with AXIS 1.4, but i didn't found any information about axis 1.4.1.1,is this version (Axis1.4.1.1) provided a fix of two other vulnerabilities (CVE-2019-0227 and CVE-2018-8032) found with axis1.4 ?Thanks.

Looking for some clarification on the option of running a cleanup command for our AUSST server. According to the "Maintain the internal update server" documentation it appears that you need to run an incremental update followed by the cleanup command to cleanup obsolete products and updates. My concern is around the possible requirement of including the --filterProducts parameter during the incremental update and the verbiage that states "sap codes you want to retain after cleanup". Currently we run incremental updates routinely on our server but we do not use the --filterProducts parameter. Our reason for this is that we want to grab any or all products updates whenever they become available considering that any user in our company may have any or all the Adobe products on their client. The concern is, if we don't use the --filterProducts parameter in the incremental update and then follow up with the cleanup command, will the cleanup command remove all of our downloade

Our company pays for Adobe Acrobat licenses (Acrobat for Business) for many staff members but we also have an Adobe Creative Cloud subscription. Can we combine these for one-stop billing? If yes, how? Thanks in advance.

We have been seeing that some of our new users get a message to create a more secure password when we try to use login with google. Here is an example of one of the users passwords that Adobe seems to feel in insecure Ti49mmYFTW! I'm not sure how that isn't secure. Any ideas?

My organization has given me a Shared Device License account, can I sign out of my account and sign in with the same account on another computer within the organization?

Good dayI was trying to install a program on my laptop, and it seems it can not install because of  Adobe Common Files were not found on this system, can anyone help me please resolve this matter, as you can see in the picture bellowMany thanks.Wade

Thanks to Surfspot and Adobe messing up my license, I lost access to all my files. My license got placed on a business profile while all my files and hard work got on a personal profile. This means I can't use my files due to no license being on my personal profile but on the business one. This is ridicilous. Do you really think I am gonna buy two separate licenses for this? How do you Adobe guys suggest fixing this for us? 

How many users at one time does one licence allow?

I'm curious and interested in automating the deployment and installation of Adobe software across multiple systems within the same network. I'd like to understand if this is achievable, the process to do so, and if there are any real-world use case scenarios.

Hi, We made a package with cloud sync option disable and does the job but is there a way to block existing Cloud Desktop app installed without sync block? Is there a regkey to change to achieve same result as installing blocked Cloud Desktop package? Thanks, Ste

Hello, A few days ago I wanted to start illustrator and then I was asked if I wanted to start a trial version. While my subscription runs through October. When I wanted to log in again I suddenly got the option from two accounts, what's correct because I bought Adobe last year on a different mailaddress then my account on my iPhone. After logging back in I was surprised to see that my Creative Cloud had thrown out all my installed fonts. In addition, all my shared links of designs and work I send to clients also disappeared in my account. The shared links do still work, but still this remains strange. Any idea how this is possible? I never had issues with it before. Greetings Zita.

Hi all, I have an Adobe account, but I work in a team of 6 people. I see that only 2 people can be logged in at the same time. What would be the best option for my team, since we all need to be logged in and working on projects at the same time?

One of my customer is seeing an error on both browers - edge and chrome. He is unable to view tasks for a Project where he himself is the Project owner. It's bizzare because we have tried logging in as him and are able to see the tasks, updated his access level, but still no change in the problem. Has anyone else faced any similar issue and can guide me? 

You recently merged personal and business accounts which has made Acrobat unusable for the organization and since you can't create any actual Admin tools, each user has to be fixed individually. How can you call this an "enterprise" product and have zero tools for centralized management? We've got most users back on Acrobat Pro but some of them are missing features. Like they can edit, the can redact, which both indicate they have a Acrobat Pro, yet they cannot request signatures. What is the problem?   

While examining metric reports in Adobe Analytics, I noticed a significant disparity between two scenarios. In the first scenario, I selected a date range spanning from January 1, 2022, to December 31, 2022, and analyzed Visit metrics with the "Loggedin" dimension, segmented by quarters of the year. In the second scenario, I narrowed the date range to January 1, 2022, to March 31, 2022, while maintaining the same metrics, dimension, and quarter-based breakdown. Surprisingly, despite the identical quarter-based breakdown, a substantial gap in data was observed. I am curious to understand the underlying reasons behind this discrepancy.

In my enterprise environment we have several users who use all things adobe an creative cloud. We would like a configuration solution in order to allow licensed users to updated adobe apps without admin priviledges. I have seen this documentation. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/basics.html#update-order But it does not offer what I need. I want users to be able to update application with out needing local or network admin rights.

Hi,I'm trying to deploy Adobe Acrobat Pro without the Adobe PDF maker add-ins that get installed using the standard installer.These add-ins cause stability issues with Outlook which users have been experiencing and complaining about.We install Acrobat on a per user basis if and when users request it to be installed.Looking forward to a response.Regards,Simon

I receive the installation failed message near the end of a typical installation. I have attached the PDApp log.

Hey guys,  Our Creative Cloud does not want to sync anymore. It's stuck at "Getting storage information", and it's been like that for a couple of days.  It not a problem with my mac, because our whole team has the same issue at the same time. We've tried all the standard things like logging out of CC, quitting the CC, change permissions to folders, checked our network, ... But nothing has worked. Does anybody else also have this issue? And more importantly a solution? 😉Or is the only option to completly uninstall and reinstall the creative cloud? Thanks!

Anyone know whyt I am being instructed to request app and not able to activate apps promptly? 

Is there a way to rename your organization?  I'm logged in at the admin but the edit pencil is missing.  

I am looking for any advice, opinions or feedback on improving my user experience for my organizations Creative Cloud application deployment.  We have roughly 50 user's with individual Creative Cloud licenses. We have a Citrix XenApp deployment. Version '2203 lstr cu3'. We have our main 'Gold Image' for standard applications but we have our Adobe applications such as Acrobat, Creative Cloud and graphic programs like Photoshop, Premier Pro and Illustrator on separate 'Silo' servers due to the resource intensive nature of these applications which could not run simultaneously with other applications on the 'Gold Image'. When a user opens one of the Adobe applications, they are on a separate server from their normal Citrix server. So they would have two connections to two separate Citrix servers.  Our Adobe application 'Silo' is running on Windows Server 2019, 64 bit. Our Creative Cloud application has not been updated since 2021. From our testing it appears as though d

We are facing an issue with auto update feature which got enabled in creative cloud.app. This issue cause the compatibiltity issue between the other creatve cloud Apps like XD, photoshop etc. Could you please help to hide that setting or disable the auto update for Creative cloud .app for multiple users.