Enterprise & Teams

Hello everyone! I downloaded the Creative Cloud All Apps Free trial (Teams plan). I never installed the free trial and now I have 12 days left but I want to cancel it so I dont get charged (my credit card is already registered). However, I do not see the Edit Bill and Payment or Manage Plan option. On my admin. console is says that the status of the product is active, what should I do?      ("Teams" added to subect for clarity)  

I can't cancel renewal subscription on adminconsole.adobe.comThere is infomtation to contact support Adobe but when I open chat i enter 'cancel plan' confirm question 'You want to cancel your plan. Is that right?' and nothing happend more in chat. How can i cancel subscirption??

Hello All,I am in the process of updating Photoshop for a # of users at work. I want to do the update using SCCM Configuration Manager or through Adobe Admin Console by creating a package and use it to deploy through SCCM. Update version will be from v23.0.0 to v23.2 (2021-2022)Posting the Q to find out how people have done their update and their experience with some tips or short notes to follow.I am going to do google search as well. Appreciate your input.ThanksRL

As an enterprise product, we need to be able to access, backup, set retention schedules and disable cloud storage for users at our discretion.

Hello Adobe,Hope we can have a backup function for settings configured on Adobe Admin Console (ETLA). Thank you!

My Adobe account is hosted through my company and today we switched from an old license (meant for the creative team only) to a company-wide licensed account. I was prompted to log in as usual, and selected the new license at the login screen. Shortly after this, my team realized we no longer had access to our CC Libraries, despite not changing our account name, email or passwords. When logging out, the option to log back into the old license wasn't available. We're now missing a massive CC Library and didn't realize we wouldn't have access since our account information stayed the same. How can I get back into the old license so I can download our CC Libraries? When I go to log in, there's no option other than my company profile and personal (which is empty and I believe a default option).

I would like to migrate my users from organization A to another organization B.I might have the term wrong, but I'm using the word organization here because that's what appear on the drop down in my admin console on the top right corner. I'm the admin on both organizations. All users ID type is Business ID. Org A - has VIP membershipOrg B - has VIP Select membership Questions:Reading on the automated asset migration, this only apply for cases from Adobe ID to Enterprise account, am I right? Please correct me if I'm wrong here - what I want to do is to migrate from Business ID to Business ID?From what I can see so far, the only way is to bulk remove users from Org A and then add them in bulk to Org B. Is there an alternative method to do this?My other concern is on the assest - namely the files in their Document Cloud. How to migrate the users' asset to the new Org B? Appreaciate any help. Thank you in advance!

I have 2 license Adobe but one of the license fell out and cannot be added again. (attached pic below) How can I do?  **Image removed by the moderator as it contained PII**

Yesterday we launched Content Scheduler for Enterprises, bringing social media scheduling capabilities to Express for enterprise customers. Learn more about Content Scheduler     This milestone represents a pivotal moment in our product roadmap that underscores our commitment to providing value to our largest customers.    What to expect: Content Scheduler is enabled by default for all enterprise organisations with "no sharing restrictions"  Full admin control to disable social sharing capabilities via the Admin Console "Sharing Restriction Policy" Kindergarten to 12th-grade users are excluded from this release   

Hello,I had a student plan which expired a few months ago, and now I'm looking to open a personal account. Is there a way for me to transfer my CC Libraries to my new account?Thank you!

Please use this thread to discuss issues related to "Adobe System Issues Impacting Value Incentive Plan (VIP) Customers."

Im receiving this error message, with no error code. I had a subscription renewed and this started happening when trying to assign creative cloud to my profile. I used adobe products daily so there should be no connection or setting issues. error message:Server is not respondingYour assignment could not be completed because our servers are not responding. Check your internet connection, proxy or firewall settings, then try again.

how is this even possible?  in may 2024 we are moving to another office without datacenter or servers and my graphical workers NEED to be able to pool their storage to e use a shared 3 tb drive for their job. now we keep it local but it is impossible in the future.  is there a way to request/force a migration?

Our team is on an enterprise version of CC.  We are a small team, and are constantly jumping on eachothers documents (XD).  Right now, we are unable to organize these files into folders, because each project file is attached to the creator.  Is there a way to have these work as team files that are organized for our team, not by individuals? I have a stinking suspicious that we are not using CC enterprise properly.  

I'm wanting to send a folder containing Adobe files via a link - to ensure security to a person and that I can see the progress of the documentation.  How can I do this?

HiI tried to install InDesign Server 2020 on a Windows Server 2019 but the app is stuck in a white screen, and can't get pass through it.May anybody help me? Thank you in advance.Best regards.Marco Scodeller

Yeah, I am getting the same issue from a long time.Please try to fix this error asap.

Ordered 5 InDesign licenses on Mar 13th.  There is another charge on my card for close to the same amount, minus 2 cents and on the same date.  I was told by an adobe agent that this was an authorization charge, but if it was, why wasn't it the same amount? Both charges are still Pending.... Previously I was disconnected out of a chat by an agent named Anshuman just out of the blueOne charges shows up on my adobe invoices and one charge does not show up Has anyone had issues with extra charges coming from adobe? Joe

Hello, I would like to buy access to a single application for my employee to use. I would prefer it if the employee didn't use my account credentials to log in and use the app. Do I get access to the Admin Console if I only buy one application for businesses? Can I relegate access to that application to my employee or do I need to buy the whole creative cloud bundle?

Is there a way to buy the programs and separate it from this constant updating to worse versions of the programs. I just want the program to function and be left alone. I can't download fonts without waiting forever and is locked to the adobe as you have to buy them and place them yourself otherwise, the new updates are ruining 3D effects and UI for several aspects. I am using this for school and the constant updates to each version changes the dumbest things and makes things unuseable sometimes. I just want the programs to be off this service and stop testing features that don't work on people rather than just updates fixing problems with the version I purchase. 

I was having this same issue for the past 2 days with Indesign. Just randomly started, after finding this thread I ended up locating the Dummy Credential, and removing it seemed to work for me as well. Thanks!

Hello!Now we have an organization account with "for teams" licenses and automatically for our users available Adobe Storage, so they store their files on them.But we have a question, it is possible to disable Adobe Storage for all of our users?Also, in the future, we plan to migrate to "for enterprise" licenses to be possible to active Federal Identity with SSO. In the "for enterprise" licenses types also we will be able to disable/enable using Adobe Storage for our users? Thanks in advance!

It should be possible for administrators to access all users cloud storage files and folders.  Currently we can only get reports for how much data the users have in the cloud. Please add the ability for administrators to view, download and delete users cloud storage data.  Separately, I posted a request for the ability to fully disable cloud storage....

Creative Cloud started crashing and wouldn't let me sign back in, so I tried uninstalling it then reinstalling it. However every time I try to reinstall it, I'm given a notification that I can't connect to the Adobe servers or it won't stop loading the page that says I'm signed in and can now close the window and go back to the application. I need Creative Cloud for school so I'd be really grateful if anyone could help me with this.

I am an Adobe Admin. Why are our Acrobat users being asked for their dates of birth? From what I have read, Adobe collects this data for Creative Cloud accounts to ensure that users are over the age of 18. That makes sense. However, users in our organization who only have Acrobat licenses are being asked for their DOBs. Why? Especially after we found this post from Adobe:"Hi @default806nyhq7tqka , thanks for your message. As pointed out Date of Birth is required for COPPA, GDPR and age verification by certain Adobe Services, using a _personal_ account (Adobe ID & Business ID profile). Enterprise-ready accounts (Enterprise ID & Federated ID) are _company_ accounts that do not require DOB.  Please have a look into the Adobe Identity Services Whitepaper. Page 7 outlines collected identity data. https://www.adobe.com/content/dam/cc/en/security/pdfs/AdobeIdentityServices.pdf..."Could you please clarify? Thank you.