Hello @Faith-Action   I hope you are doing well, and thanks for reaching out.   When Adobe Acrobat's Read Out Loud feature reads "Warning—empty page," it indicates that Acrobat detects no readable text on that page, even though it may visibly contain text. This often happens due to one of the following: Scanned images without OCR – If the PDF comprises scanned page images and hasn't had Optical Character Recognition (OCR) applied, Acrobat can’t detect text to read. Malformed document structure or missing tags – Even if OCR was performed or text is selectable, a poorly structured PDF (such as missing tags or a broken content tree) can confuse Read Out Loud. Reflow mode conflict – Having Reflow turned on may disrupt Read Out Loud. Some documentation suggests disabling Reflow to avoid the "empty page" warning.   Run OCR (Recognize Text): Go to All Tools > Scan & OCR > Recognize Text. Select the page(s) and run OCR to convert images to readable text. After OCR, try Read Out Loud again.   Check Accessibility: Use Tools > Accessibility > Full Check to see if the document is accessible. Help article: https://adobe.ly/46n6jpE   Ensure you are on the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @gustavo_5546   I hope you are doing well, and thank you for sharing the information and the PDF.   You may try the following suggestions/workarounds, and let us know if that works for you:  In Acrobat, go to Menu > Print. Under Page Sizing & Handling, select “Fit” or “Custom Scale” (e.g., 150–200%). This will enlarge the scanned content on the paper without changing the PDF itself.   If you want to actually fix the PDF (so every page fills the screen/paper): Open the PDF in Adobe Acrobat Pro (full version, not just Reader). Go to All Tools > Edit PDF > Under Modify Page section > Crop Pages. Draw a rectangle around the book content (removing the empty margins). Apply to all pages. Save the file. Now the scanned pages should display larger and print at a readable size.   Use “Optimize Scanned PDF” (Optional): In Acrobat Pro, go to All Tools > Scan & OCR > Enhance Scans. Choose “Optimize Scanned PDF”. This can help clean up the images and make text more legible.   Ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   I hope this helps. Thanks, Anand Sri. ... View more

Hello @Gary,   I hope you are doing well, and thanks for reaching out.   Adobe Acrobat Pro 11 is a very old version (released in 2012, end of support in 2017). It is not officially supported on Windows 11, which is likely why you’re seeing PDFMaker errors when trying to use “Save as Adobe PDF” in Office apps. See this article for more information: https://adobe.ly/3HTIr3L Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.   You may try the following troubleshooting steps; however, they may or may not work:    Run Acrobat Setup as Administrator:  Even if you're logged in as an admin, you must explicitly run the installer with elevated privileges: Right-click the setup file → Run as administrator. This ensures all components, including PDFMaker, are registered correctly.   Repair PDFMaker Add-in Open Excel or Word → Go to File > Options > Add-ins. At the bottom, select COM Add-ins → Click Go. If Acrobat PDFMaker Office COM Addin is listed but unchecked, check it and click OK. If it’s missing, reinstall Acrobat using the Adobe Cleaner Tool first.   Reinstall the Acrobat from the download source you have available, and use the serial number for activation.   I hope this helps. Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @Patrick_William5485   I hope you are doing well, and thanks for reaching out.   The error often occurs when the installer fails to extract the setup files from the  installer.bin  package during installation. This can happen due to: Corrupted or incomplete downloads Conflicts with antivirus or endpoint protection software Issues with temporary folders or permissions Leftover files from previous installations. Download and run the Acrobat Cleaner tool to remove the installed or leftover installation files. Reboot the computer. Ensure that all the mandatory and optional updates of the operating system are installed. And then try reinstalling Acrobat Reader. Run the setup file as an Administrator, right click on the setup file, and choose Run as Administrator.   Temporarily Disable Antivirus. Check Temp Folder Permissions. Ensure the user has full access to: C:\Users\<username>\AppData\Local\Temp\ C:\ProgramData\Adobe\Temp\   Workaround:  Use 7-Zip to Extract Installer Files Open the .exe installer using 7-Zip Extract the contents to a folder Run the setup.exe manually from the extracted files.   I hope this helps. Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @felix_1574   Thank you for providing the details and the screenshots. Based on the behavior you’ve described, Acrobat Pro shows “The file may be read-only, or another user may have it open” even when the user is the only one working on the document.   Please check this community discussion, try the suggestions, and let us know if that works for you: https://adobe.ly/3JOOvem   Recommended Workarounds:    Disable Windows Explorer Preview Pane:  In File Explorer, go to the View tab and uncheck Preview Pane. This prevents the file from being “locked” by Explorer before Acrobat opens it.   Change Folder Permissions Right-click the folder where the PDF is saved → Properties → Security tab → Edit permissions. Grant Full Control to the user or “Everyone” (if on a secure private system).   Use “Save As” Instead of “Save” This consistently works as a workaround. It avoids overwriting the original file and bypasses the lock.   Avoid Editing Files Directly from Network Drives Copy the file to a local drive before editing. Network latency or DFS pointers can interfere with Acrobat’s save operations.   Ensure you are on the latest version of Acrobat: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Try saving the file with a different name and then renaming it back manually. Check if the file has any digital signatures or embedded media that might restrict saving. Use Acrobat’s Preflight tool to scan for file integrity issues.   Let us know how it goes. Thanks, Anand Sri. ... View more

Hello @chiara   Thank you for outlining the issue and the troubleshooting steps you’ve already taken — that’s very helpful.   Could you please share more details about the issue? Are you on Windows or MacOS, and what is the version? Could you please install the latest version of Acrobat on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   If the issue persists, please share the current OS and SAP versions and a sample PDF file that allows you to reproduce the issue. Also, collect the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @garyhooper    I am sorry for the delayed response. The last update for the Acrobat Classic 2024 was released on June 10, 2025, and the build number was 24.001.30254. From your description, you are already on the latest available build. Could you please ensure you have the latest driver and the printer firmware installed? Also, please collect the logs (Print and general logs) as shared above and share them with us for further investigations.   Thanks, Anand Sri. ... View more

Hello @tomcom.de   I hope you are doing well. Thanks for confirming that the latest build has fixed the issue. Thanks for your time and cooperation. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri. ... View more

Hello @kaila_4460   I hope you are doing well. We're gad to know that the suggestion from our community product expert has worked for you. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @Intech_Hawaii   I hope you are doing well. Thanks for detailing the steps you’ve already tried — that’s very helpful.   Recommended fix:  Acrobat PDFMaker Settings   Use “Create PDF” from the Acrobat Ribbon: Avoid using “Save As PDF” from Word’s native menu. Use  Acrobat > Create PDF  from the Word ribbon for better fidelity. Embed Fonts and Graphics: In Word:  File > Options > Save > Embed fonts in the file . This prevents font substitution and layout shifts.   In Word, go to Acrobat > Preferences. Under Settings, ensure: Conversion Settings = High Quality Print (not Standard). In Advanced Settings, verify that “Downsample” is disabled and Compression is set to “None” or “Lossless.” Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   If the issue persists, please share a screen recording, a sample PDF file, and the source file for further investigations. Thanks, Anand Sri.   ... View more

Hello @Ben321564717er3   I hope you are doing well, and thanks for confirming that the latest build has fixed the issue for you. Thanks for your time and cooperation on this. Please feel free to reach out if you need any assistance.   Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @angular_Whisper5E87   I hope you are doing well, and thanks for reaching out.   Could you please share more details about the issue? Is it freezing with all the PDFs, or is it specific to one PDF? What is the version of the Windows OS installed? For testing purposes, please create a test profile with full admin rights, install Acrobat, and check if it is still freezing. Also, ensure that all the mandatory and optional updates of the operating system are installed, reboot the mahcine after installing the machine.   Please install the latest version of Acrobat and collect the logs. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @EvelynA24   I hope you are doing well, and thanks for reaching out.    Please ensure you are on the latest version of Adobe Acrobat: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.   Recommended Troubleshooting Steps: Adjust Excel and Acrobat Settings.   Avoid “Fit Sheet on One Page”: Instead, manually adjust column widths and margins to fit the content. Use “No Scaling” and preview the layout. Print as Image: In Acrobat:  Menu > Print > Advanced > Print as Image . This bypasses complex layout rendering and often resolves misalignment. Use PDF Maker Plugin Instead of Print Workflow: From Excel:  Acrobat > Create PDF . This method is more stable than  File > Print > Adobe PDF . Ricoh-Specific Adjustments Run Ricoh’s test sheet alignment function to calibrate paper feed and horizontal alignment. Ensure Ricoh drivers are updated and compatible with Adobe’s latest RIP changes, and ensure the latest Ricoh driver is installed.   Let us know how it goes. Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @Sarah.Harrison.Illo   I hope you are doing well. Thanks for reaching out.   You can access the Security Preferences from the Menu (Windows)/Acrobat(Mac) or Ctrl + K (Win)/CMD+K(Mac) > Preferences > Security(Enhanced) and make changes. However, if you are getting the spinning wheel in Acrobat, please ensure you have the latest version of Acrobat installed: Check for any pending updates from the Menu > Help > Check for Acrobat updates, install the available updates, and restart the machine. Ensure you have all the mandatory and optional updates of the operating system installed.    If the issue persists, please use the Acrobat Cleaner tool to perform a clean installation. Restart the machine after removing Acrobat, and download it from the direct link.   Let us know how it goes. Thanks, Anand Sri | Acrobat Community Team ... View more

Hello @João Paulo Câ34721715si59   I hope you are doing well, and thanks for reaching out.   Could you please share more details about the issue? Is it only happening with Chrome, or with other browsers as well?  For Chrome,  Disable Chrome’s Default PDF Viewer: Go to  chrome://settings/content/pdfDocuments Toggle “Download PDFs” instead of opening them in Chrome. Set Acrobat as the Default PDF Viewer: In Windows: Right-click any PDF > “Open with” > Choose Acrobat > Check “Always use this app”. In Acrobat: Go to  Menu > Preferences > Internet  and disable browser viewing Ensure that the Acrobat Extension is updated to its latest version.   Let us know how it goes. If the issue persists, please share the current OS version, the Acrobat Extension version, the Chrome version and a quick screen recording for further investigations.   Thanks, Anand Sri. ... View more

Hello @Enlightened_Rainbow0D44   I hope you are doing well.   The product team is actively investigating the root cause of the issue, and we will update you once the fix is available. Thanks for your time and cooperation.   Regards, Anand Sri | Acrobat Community Team ... View more

Thank you for sharing the details @an_2025   Please allow us some time to get this tested, and will share an update here.   Regards, Anand Sri. ... View more

Hello @ali36533422fzhj   Have you tried installing the Acrobat Reader from the direct download link in a new user profile, or in safe mode? If you have not tried that, please try the steps. Ensure all the mandatory and optional updates of the operating systems are installed. Make sure you restart the machine after installing the updates.    If the issue continues, please provide the following information: the current version of the operating system on your device, a quick screen recording of the issue, and the error message from both profiles, i.e., current and safe mode, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Please share all these details, so that we can identify the root cause.   Thanks, Anand Sri. ... View more

Hello@v-2debeh   Please allow us some more time, and we will share update soon.   Thanks, Anand Sri. ... View more

Hello @JohnHornbuckle   I hope you are doing well, and thanks for reaching out.   Could you please try the troubleshooting steps shared in the previous reply, and check if you still get the same error message? If the issue continues, please provide the following information: the current version of the operating system on your device and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.   Thanks, Anand Sri. ... View more

Hello @kirill   Also, can you please install the latest version of Acrobat and Reader 25.001.20643 Optional update, Aug 25, 2025, and check if you are experiencing the same behaviour.   Regards, Anand Sri. ... View more

Hello @kirill   Thank you so much for the detailed information, and for sharing the screenshots, and the file. I will get this checked internally and will share an update here soon. Thanks for your cooperation.   Regards, Anand Sri. ... View more

Thank you for sharing the observation. I will check with the product team for the latest update.   Regards, Anand Sri. ... View more

Hello Deepak,   Thank you for sharing the details. I have forwareded the logs for further investigations. Will share an update here as well as on the email.   Regards, Anand Sri. ... View more

Hi Andrew!   Thank you for shairng the detailed information. I have sent you an email on the Adobe ID(email) that you have used to log in to the community. Please check your email inbox, and kindly share the requested information.   Regards, Anand Sri. ... View more

Thank you @v-2debeh   I have shared the email address. Please save the logs and then share them with us. I have shared the instructions to save the logs.   ~Anand Sri ... View more