Questions

PDF Services API stopped working after we reached our allocated quota. We submitted the Sales contact form twice. I've spent the last 2.5 hours on chats and dead end phone calls with multiple people from Adobe going in circles. How do we get our quota increased or reach someone from Sales to resolve our issue with the PDF Services API?

Hi, an amount was deducted off my account for the Adobe PDF Embed API that I did not request and it was for a website that no longer exists. Who can I chat to that can assist me with this?As far as I can see, even if I did request it, it was meant to be free.I'd appreciate any help.Thanks,Colette

Buenas noches a todos: Deseo usar el handler de acrobat reader para recuperar la miniatura de documentos pdf,no haré uso de la API sólo usaré el handler del visor. Usaré C++,estoy haciendo un programa que recupera los documentos pdf,sus miniaturas y lo presenta como un menu. Pregunta ¿Existe alguna restricción para el uso de las miniaturas o para distribuir el programa creado? Gracias por sus respuestas.

Hi, I have a govt supplied pdf form that I have no control over format of the fields etc. I can update the writeable fields using API calls to PDF services i.e. pdf.co but there are a number of read-only fields (that are supposed to be updated by embedded javascript) which remain blank. All of the services I have tried say that I need to manually open the file, update a field, hit "Return" and then the read-only calculated fields will populate. This isn't practical or scalable. Is it possible using one of the Adobe offerings to update the writeable fields via an API and then somehow trigger the calculateNow function? Thanks

 Issue 1. "My site, altaalpina.org works in Chrome/Edge, but not Firefox. (both on Windows 11)  In Firefox I get : This application domain (https://www.altaalpina.org) is not authorized to use the provided PDF Embed API Client ID Issue 2 My current client ID is registered for `www.altaalpina.org`    But I would like it to also work for the subdomain altaalpina.org.    I created a second client ID registered for the domain `altaalpina.org` at https://www.altaalpina.org/pdfembedtest.html .  My expectation is that a client ID created for a subdomain will work in super-domains.  However it does not work for www.altalpina.org, and displays the same error as the above.    Any guidance on the above is helpful.    The script code is pure vanilla, copied from samples. 

I'm trying to create a new credential using the link below: https://acrobatservices.adobe.com/dc-integration-creation-app-cdn/main.html?api=pdf-embed-api# the problem I'm having is I would like to add not only localhost (for testing in dev) but also tauri://localhost which runs the same app inside of a WebView/IOS Simnulator.  Unfortunately the form linked above doesn't seem to accept multiple app domains which seems strange to me. Once this credential is created, It also seems impossible to edit/add the app domains, which I will need to edit once I have a production domain set up. Any ideas on how I can get this to work? thanks!!

In v6 api version, I am not able to use form fields on a uploaded PDF with signature box. but got a answer that Adobe has the anchor text functionality disabled by default. If you contact support, they can contact Ops who can enable it on your account.but I am not able to get support mail or contact.

Is it possible to exclude only pages containing certain strings while converting PDF to EXCEL file using JAVA SDK?

I would like to use PDF Embed API without CDN. Is there a way I can use it locally through npm or something without using CDN url. I don't want to load it under adobe iframe. I want it to work locally. Let me know what are all the options that are available. 

we have a use case where we are generating large pdf file 120mb +-. we get an error saying the files are too large... however when posting to the assest everything works fine. is there a way to handle large payloads with the htmltopdf call? does the enterprise version offer a solution? what is possible?

I am using Pdf Embed for sometime. It is working perfect on pc but on tab and mobile, it is very very slow. Not even loading fully. It takes forever on mobile. Rarely it does work but it is rare. 1-2 pages load instantly but after that it takes minutes. File size is very reasonable. Any suggestion. Do check 

I'm working on a research project and need to know the pricing for bulk usage of the Adobe PDF Services API. I've tried contacting the sales team twice via email but haven't received a response.If anyone knows how to obtain this pricing information, or if there's something I might have missed？ 

We are currently working on a project where we need to upload documents to a third-party system that only accepts flattened PDFs. At present, our users manually flatten documents using the Microsoft PDF driver to generate the flattened PDF file. We want to automate this process using Adobe PDF Services.Our workflow involves merging documents from Word templates and converting them to PDF files. Does Adobe PDF Services provide a feature to flatten PDF documents? If so, could you please guide us through implementing this?Thank you for your assistance!

When I set `showAnnotationTools: false`, it removes all annotations, but I want to avoid having a menu appear when I click on an annotation (`highlight` type). Is there a way to disable all possible menus related to annotations while still displaying the annotations? I am referring to the menu that appears upon clicking an annotation. Here an screenshot, I am talking about this menu:  Related question: https://community.adobe.com/t5/acrobat-services-api-discussions/how-to-make-annotation-read-only/m-p/12541904

HiI am using PDF embed API, we have requirement like compare 2PDF's contents while scrolling. I am using gotoLocation() function. when we move scroll on first PDF, applying sam scroll position and page number on other PDF.But issue is whenever there is a page change then only scroll is hapenning on other side.Any solution for this. scroll should be snchronized.   

Hello TeamBased upon the documentation I see like Adobe PDF Embed API is free of cost.just to confirm on that , is there any hidden charges will be charged after I started integrating the Adobe PDF Embed API in the angular application based on the number of hits or based on the numbers of users using the site or based on the country we are using or based on the company size. can anyone confirm on this so that I can proceed with integrating this feature in my application.Regards,Nithin Mathew

Hello, How is the number of credits used for each document processed with ExtractPDFJob computed? When testing with a pdf document containing several tables, a single extraction ends up costing 26 credits. The same document, when converted to docx, costs 3 credits. Is there a formulat we can use to estimate the number of credits consumed by each job? 

Hello Adobe, I appreciate that this was probably done a bit mechanically, but in `OCRSupportedLocale`: ```    CA_CA = "ca-CA"    """    Represents "Catalan (Canada)" locale    """``` Canada has two main locales - fr-FR (French Canadian) and en-CA (English Canadian).  I mean, there are approximately 5000-1000 catalan speakers in Canada, but you probably want to support the other two first 😉 You may also want to review `iw-IL` - Hebrew iso code was changed in 1989 to `he-IL`. Cheers, Gaspard

I have create sample .Net project to extract PDF using Adobe.PDFServicesSDK Version: 4.1.0.Refered https://developer.adobe.com/document-services/docs/overview/pdf-services-api/quickstarts/dotnet/ doc for POC.Now consider below scenario where we create PDFService instance once and call adobe pdf service API at interval of 24 hrs. Does the session token will auto refresh by Adobe.PDFServicesSDK on expire?As session token expire time is 24 hr after generation.In actual project we will create PDFService instance as singleton. So it will reuse the token until expire but not sure what will be case once it is expire.

Hi,Getting an error while compressing a document. The error message says,com.adobe.pdfservices.operation.exception.ServiceApiException: description ='Source file cannot be processed because of some restrictions.; requestId=1daea1a6-.......................'; requestTrackingId='1daea1a6-2e7b-...............'; statusCode=400; errorCode=DOCUMENT_RESTRICTEDI removed requestTrackingId, requestId values and replaced with .............. due to privacy.Could someone please help me why is it throwing error? 

hello, I have a question to consult you.I want develop a webpage contains a PDF file with the PDF embed API. while the PDF have several fileds like username , age ,email ,phone and etc.when the user enter this webpage, he need to fill these fileds . My question is can I use which API to get the PDF file which have been filled by user? Thanks .

I joined the beta program and trying to use the getFormData operation. - I can upload the document and can even query the Metadata - I can run the Post for getformdata and it gives me a location URL to query for the status  - But when I query the status with that URL I get a Asset not found error I tried same steps with another operation, like extract PDF and it worked well, but for some reason the getFormdata operation returns this error. Any ideas? Thanks, 

I am using react js in which I am rendering a editable pdf in browser I want after editing a the pdf in browser and save it using save pdf button it should convert pdf into blob which I can send to backend via an api I have tried some code for the same but not achieving the result can anyone help I have shared below the code which I have written  import React, { useEffect, useState } from "react"; import { saveAs } from "file-saver"; function AdobePDFViewer({ pdfUrl = "/mypdf.pdf", clientId = "03f213c054df4ea3a738b20fc21c9fa8", divId = "adobe-dc-view", height = "600px", width = "100%", }) { const [adobeDCView, setAdobeDCView] = useState(null); const [pdfContent, setPdfContent] = useState(null); // For base64 content const [lastSaved, setLastSaved] = useState(null); useEffect(() => { // Dynamically load Adobe View SDK const script = document.createElement("script"); script.src="https://acrobatservices.adobe.com/view-sdk/viewer.js"; script

Our viewer newly reports:index.js:1 Exception: t5::corrupt_data, The PDF is fetched through a URL. I can use the same URL to download the pdf and load it into Preview, Google Drive, Foxit viewer, etc. And I can see that there was recently a new release:  https://developer.adobe.com/document-services/docs/overview/pdf-embed-api/releasenotes/#may-2023 Is there something we need to change on our side to get this working again? Thanks in advance

Reviewing the content output, I have found discrepancies between the one in the JSON and the output from https://documentservices.adobe.com/dc-visualizer-app/index.html for the same PDF file. Is the same engine being used in both cases?