Questions

Hi We have created an document where If customer agrees he signs in coulm A and If he does not agree signes in column B.But when we are tryign to test this document, we are seeing until both places A and B are signed document is not giving an option for final signature/completion.Is there a way we can make it optional and get document sign completed even if they sign at One place between both. 

I am using developer account with free plan.I am testing AdobeSign API to integrate with my company's product.I cannot get access token with oAuth 2.0 in Postman.I followed this article, and authorization is passed but response does not include access_token. Shard is jp1.https://helpx.adobe.com/sign/kb/how-to-create-access-token-using-postman-adobe-sign.html#:~:text=Log%20in%20to%20Acrobat%20Sign,required%20information%20and%20select%20Save.   Do I need an enterprise account to get access token? At lease integration key as access token is working to call API with free plan.  

Hi Community, When i am trying to send a document to customer in dynamics365 through adobe sign integration i am getting this type of error. Agreement Sending Has Failed. An error occured during Adobe Sign API call -> CODE : INVALID_USER REASON : Invalid user ID or email provided in x-api-user headerPlease give me suggitions. Best Regards,Vishnu.

Hello, this is Trial Informatics from Korea.We have created the following account and have been using the trial version to register applications and use APIs and WEBHOOKS. Before the trial expired, we purchased a new plan that includes API features for development. We applied this new plan to our account on April 24, 2024, Korean time. However, we encountered a problem. We could no longer access the API menu that was available during the trPreviewial period, and we could no longer use the APIs we had used before. We are now unable to register applications with Adobe Sign, and we can no longer use APIs or WEBHOOKS.Please let us know what the problem is and how we can resolve it. Account: otb_cs@trialinformatics.comPurchased Plan: Acrobat Sign Solutions for small business  

Hallo,is it possible to remove the timestamp of the final signature without to uncheck the well-formatted signaure?This is the Tag-String I use:{{Sig_es_:signer1:signature:dimension(width=45mm, height=10mm)}} 

I am working on a PDF document that I uploaded to Adobe as a template. Once I uploaded it, I added some controls to the PDF like a text box, radio buttons, check boxes, etc. with some conditions. An extra page needed to be added to the PDF, and when I uploaded the new PDF as a template I had to start from the beginning and put all the data fields back on. It did give me an option to manually input some fields, but it was not a large amount of them and they did not have the same properties or naming conventions that they previously had, so it did not do much. If anybody knows of a solution to this, that would be great! Thanks.

Hello! I can't find an option: import recipients' email addresses and merge custom data into fields on the document for each recipient. https://helpx.adobe.com/sign/how-to/adobe-use-mega-sign-bulk-signatures.html

Hi,Can someone tell how can the signed document be imported from Adobe Sign as the viewable rendition in Veeva Vault?

i am trying to create a webhook in Zapier for my Acrobat sign account. I created the application and gave al the permissions, but when i create the webhook and input the zapier url i get an error from adobe that says The URL provided is not a valid Webhook URL.But i have used this setup before and not had this issue, i have been working on this for hours trying to find an answer and i desperately need some help. 

Is there a way to disable the 2-step verification to log in?

I'm using the rest API. I want to set a re-direct so once the user has sent a document for signing they go back to our web site. /api/rest/v6/agreements/[contractid]/views When I add the URL I get the error: INVALID_POSTSEND_REDIRECT_URL Specified post send redirect URL not in allowed list. How do I add the URL to the allowed list? The documentation says something about the URL must be part of the allow list for application redirects, configured by a CSR Admin, but I have no idea what that is or where to find it. Thanks.     

I inherented a project that is currently working, that currently uses the rest API to send envelopes out to be signed. As of right now, each step in the signature logic is sent to a single individual, so for each step, it generates a memberInfos block with that individual's email - this is all working.However, for one step, they would now like it to use a signing group. I can see that if you have multiple people that you want any one of to sign for a given step, you can create a participantSetsInfo block with multiple memberInfos assigned the same order, if you just have the emails of each participant. If necessary, I suppose I could do it that way, but if they already created a recipient group, as per https://helpx.adobe.com/sign/config/send-settings/recipient-groups.html - is there any way with the agreements endpoint to point the participantSetsInfo to such a group instead of having to provide it with the email of each group member? I don't see anything obvious in the documentation.

Hi guys,I'm intergrating Adobe Sign into my prod. But I got one case need to be help. Please help me to check it.After I upload the document and create agreement. I get the document_id and store at my DB.After signed, my webhook will be called. But the document_id in webhook is different from the last time when I have just created agreement. So I can not know which document need to update for that webhook call.Could you please help me with this case?Best regards

I am trying to create a webhook using a webhook enpoint(to enable OAuth 2.0 for webhook events). I am able to successfully create the webhook endpoint and retrieve its ID. I am supplying the same ID under the webhookEnpointInfo payload attribute, while I am also omitting the webhookUrlInfo attribute, as suposed. What I am getting as error code is INVALID_WEBHOOK_URL. I have tested to create a regular webhook using the same url and had no issues, thus I beleive the url is totally well formatted. Usingit to create the webhook endpoint is also processed correctly, I do not get any errors related to the url.Where could the issue be? I've tried different urls. I dont see the webhook url being hit so the validation must be failing internally. Ive tried to be true to the webhook endpoint guide to the best of my ability and tweaked different parts where I could be doing wrong.

Olá galera, Tudo bem?Tenho algumas duvidas quanto ao uso da API REST, principalmente no quesito de posicionar as assinaturas de cada um dos signatários, e adicionar campos editáveis para cada signatário preencher o seu, coisas que manualmente eu consigo fazer tranquilamente!Já li a documentação e algumas dicas em foruns, como o uso de formulários WEB, mas já testei e não funcionam.Eu sempre vou ter q subir meu PDF, e preciso o signatário 1 assine, que o signatário 2 assine e preencha seus campos e por fim o signatário 3 assine, mas notem que os signatários 1 e 3 não podem preencher os campos pertencentes ao signatário 2.Segue imagem de exemplo do que eu quero que seja feito na API.  Quem puder me ajudar, agradeço muito.

I'm trying to connect to Adobe sign via Make.com (an integration software) and I’m getting this error -{“message”:”The request failed due to failure of a previous request.”,”code”:”SC424”,”suberrors”:[{“message”:”[access_denied] Only account admins can approve account scopes”,”name”:”InvalidConfigurationError”}]}How would I resolve this?

I was told that Adobe Moderators have the ability to enable the 'Anchor Text' feature on my developer account/application if I post a request in the Adobe Community Form. We are looking to test this feature with our integration.Please tell me what is needed to facilitate this.Thank you!

Hi, we are currently trying to implement webhooks as part of flow to update approved quotations in our system. We've run into issues with the setting to allow 2-way ssl which does not appear to return any certificate in a typical location in our C# Backend Application. httprequest.connection.clientcertificate is not populated and there is nothing immediately obvious in the headers. We also tried not returning the same cert in our response and Adobe accepted our response rather than failing on initial creation.Is there a particular location this SSL cert should be present or anything I might be missing, such as an invalid pfx with no error?

Hi  I am getting this error when I try and connect to my adobe sign - my account says i have access to all the 'tools' and e-signing - do I need a different subscription for adobe esign seperately or what might the issue be? thanks in advance  {"message":"The request failed due to failure of a previous request.","code":"SC424","suberrors":[{"message":"[access_denied] Your product edition does not support account scopes","name":"InvalidConfigurationError"}]}  

I have a backend service that needs to communicate with Acrobat Sign API.  How can I get an access token using the client_credentials OAuth grant type? I've seen other posts on this forum.  But no one from Adobe seems to provide an answer.

When using the API to embed the document signing experience, is it possible to suppress the email invitation to the signer?

I am using the developer account and trying to sign the agreement but display the message like this: Please login as an authorized signer in order to view and sign this document.Note: I am preparing the agreement first using adobe sign view API and using EmbeddedCode sent the agreement from EmbeddedCode. The strange thing is that I can sign the agreement using a different browser and Incognito mode in chrome. Also verified for account-based settings.  Account > Account Settings > Security Settings.There is a check box for Signer Identity Verification to "Require signers in my account to log in to Adobe Sign before signing." is unchecked.Can anyone help me with getting this message?

Hello.I would like to know how to define formFieldGenerators in case I want to use absolute positioning of form fields (x, y and page number) instead of achored positioning (x offset, y offset and anchor string).In particular:1) If this option still supported in API v.6?2) What is generatorType (string) value I should use?3) How to include formFieldLocation object in my formFieldGenerator?

is it possible to cancel a document already signed in adobesign?

Getting this issue: We experienced problems with Adobe login. Please try again. from the last 2 days.For the testing purpose I added IP address range wrong accidentally but now I am unable to login and always getting the error like 'experienced problems with Adobe login'