Questions

Have been trying to upload to the cloud for an agreement to sign since 9am and system status says there were problems but there isn't now.1 document went through but it's working now.

I have tried several ways to get rid of this. I have uninstalled the add-in within a week it is back. I have tried disabling it and it also re enables itself. I tried turning off automatic updates on both Adobe and Outlook then removing but it comes back. Tried leaving updates off and disabling but it still re-enables it self. Uninstalled and reinstalled Adobe and Outlook. Then disabled and you guessed it, it was back on within the week. I contacted support and they made changes but now two weeks later.....its back. Anyone have any idea how to get rid of this malware add-in?

When the Acrobat extension is enabled (tested in chrome and edge), whenever someone clicks a link that points to a specific page in a pdf document, the page does not open to the page intended, but instead opens to the first page in the pdf.  The only way around this is to disable the extension in the browser.  Adobe needs to fix this... We should not have to be telling our people to disable and reenable extensions for proper functionality. Example link: https://techref2.web.anonymous_site.com/fujitsu/7500/docs/fw7500_270A_b.pdf#page=147

I'm having an issue in that when I try to combine PDFs i get a message that is saying page cant be extracted or something like that. I'm not extracting.. i'm combining.

Hi there, I would like to know if it is possible to customize the mail Adobe Acrobat Sign automatically send when a form is submitted ?Instead of this :Thank you in advance for your help ! NS6Fours  

Hi can anyone please help: I have two accounts - one from 2007 and one from 2014 and for convenience I would like to merge them into one account. Any help or instruction would be appreciated, thank you.

I'm on the browser.  I've tried chrome and edge. I've tried jpg and PNG. Drag and drop won't work nor will manualy pointing it to the folder.please help.

Outlook add in error "You do not have access to this service. Please contact your IT Administrator to gain access, or try to sign in with an Adobe ID" when trying to attach files with Instant file attach

Hello all, my free try period just ended, but I forgot to cancel it. Ok, it is my mistake I paid 25€, but now I want to cancel it, but I will be charged 100€ fee? Are they crazy? How to cancel the sub. without paying the 100€ fee for canceling? 

Ich probiers auch nochmal in diesem Forum mit meinem Problem.. vielleicht kann mir ja irgendjemand helfen 🙂 Ich habe ein interaktives PDF exportiert, welches als Formular intern verwendet werden soll.Das Problem hierbei ist, das es auf den internen Server gespeichert wird und wenn ich es bearbeite und neu im selben Ordner mit neuem Namen abspeichern möchte liegt nach Acrobat ein Schreibschutz vor.Im InDesign wird mir die Verschlüsselungsstufe (unter Sicherheit) als Hoc (128 Bit AES) angezeigt und es ist mit meinem Acrobat auch kompativel. Die anderen beiden Felder unter Sicherheit wähle ich gar nicht an.Wieso kann die Datei nicht überschrieben werden, bzw. im selben Ordner als andersnamige Datei abgelegt? Das ist aber ein grosses Problem, weil das soll firmenintern als formular genutzt werden. Wie krieg ich den hintergründigen Schreibschutz weg?Hatte jemand schonmal dieses Problem? Liegt es an den Laufwerken oder ist das ein Problem was bei InDesign/ Acrobat liegt? Da

 I use Acrobat Pro (64 bit) to create PDF files out of Tiff images. I then have to combine these PDFs into one PDF file. This work fine with small amout of PDF files but when I try the same command (combine files) on larger amount of files it comnines them into a binder but doesn't let me save the binder to my computer. I tried to reduce size of file, but also can't because if you don't save the file (and again- it doesn't let me), you're unable to reduce size. How do I work around this probelm??

How do I deleted unwanted and redundant Adobe files and documents?

Buenos días, le saluda Esther.  Le escribo para informarle que no puedo Combinar varios archivos en un solo PDF, cuando le doy click me sale "No se puede procesar la solicitud" y eso me preocupa ya que suele usar solo la aplicación Acrobat, no tuve ningún problema con el servicio hasta casi 2 semanas atrás. Me gusta la aplicación por que me sirve mucho. Incluso no puedo entrar a otras apicaciones y eso me apena mucho por que es de gran ayuda para mis estudios. Hace un momento un asesor me estuvo explicando que, como tengo el servicio gratuito me comunicara con ustedes lo antes posible. Espero me puedan ayudar y dar una respuesta lo antes posible por favor, gracias. 

I have been displaying PDFs on my webpage creations through Adobe Express for ages now, using the photo option. However for the past few days (and more than one PDF) I have been getting the error message 'unsupported file type' Has anyone had this issue and found a resolution? Thank youRosie 

I have just downloaded the paid PDF service to open PDF's, but i cannot find any option to edit my file

 no access to the cloud service no matter from website or app

Hello,One of our users in our company has the Creative Cloud version of Adobe Acrobat and is licensed to be able to convert files from pdf to other formats. Up until recently the Convert feature worked fine however now when he attempts to convert from pdf to either Word or Excel, the button turns grey from blue. Has anything changed with the licensing? He gets a message stating his license does not allow him to use that feature. Arvind

After your update some hours ago, all my comments have been deleted. This is hours of work that just "disappeared" into thin air! I am demanding an instant fix to this issue and recovery of my data

We have run into issues opening some PDF files from SharePoint Online when using Chrome (see screenshot).  We have the Adobe Document Cloud add in installed in our tenant.  The PDFs in question can be opened in the browser without Adobe Document Cloud in Edge and by clicking Open > Open in browser while in the document library using Chrome.  The PDFs in question can also be opened by Adobe Reader after downloading the PDF from the document library.  Is this a known issue?  Is there something we can do to the PDFs to fix the issue?  Or is the only work around to open the PDF in the browser or download it and open in Adobe Reader? 

Hi, I just signed a pdf and I pressed save or something and it saved to my cloud documents.It is showing up as an agreement (status: archived)I want to delete it but cannot find any way to do so. Some searches I have done led me to clicking on e sign settings on document cloud and they say to type in the email address into the Privacy section. However, when I do so it saysSorry, we could not process your request. Please reload the page and try again. and "your search did not find any results" everytime I recreated the situation by "fill and signing" a blank document and clicking on get shareable link but I do believe all I clicked was save the first time. Imaged attached. 

Hello,I have access to the pdf pack subsription from my admin to edit a pdf. However Anytime i install the adobe acrobat pro on my desktop, it fails to work properly. I tried the acrobat online but I cannot edit by adding a hyperlink to the pdf.  I need acess to edit the pdf online using my subcription by adding hyperlink to the pdf.

How do I get a refund on a recently charged transaction. My cancelled my account service not needed.

I need itemized reciepts for my reoccuring Adobe Creative Cloud order - stating that I paid for your services. I need the reciepts for each month I have paid for your services (February 2023 through October 2023). Your chat option people are not helpful in the slightest and no one seems to understand that invoices and recipts showing payment are different things. The fact that this isn't already an option is a little ridiculous.  My creative cloud order # for each month is AB02202600241EUS

Is there a shortcut command for highlighting text (as opposed to right-click, highlight)?

 Hi, We use Adobe Acrobat in the Microsoft online suite. Using PDFs to view in TEAMs, and to edit in SharePoint among multiple users by adding "text comments" on the PDFs. The issue we are encountering is that some of the text comments become "invisible". The edits staff make to the PDF are still there, and are visible if you are just viewing the files in TEAMs, and if you print it they are there. It appears to be random when the error happens, and by opening and closing the file repeatedly until the text is visible again. We are using the Chrome or Edge browser, and the errors has happened on both. As well as multiple machines running Windows 10. Attached are images of invisible text comment boxes that are still there and "selectable", but you cannot see what the text is. The images have a dozen different text comments that are not visible.