Questions

Hello, For the past week, SharePoint integration in Adobe Acrobat has not been working.After investigating, I noticed that this was linked to the cookie in Microsoft Edge. When I connect to the SharePoint site, no cookie is created in the "C:\Users\X\AppData\Local\Microsoft\Windows\INetCache" directory.By using Edge's compatibility mode to run the page in Internet Explorer mode, cookies are created and the SharePoint integration works again.Would you have an idea how to solve this problem without having to activate Edge compatibility mode?Thank you for your help. Best regards,

How do I get some help here?

When opening a pdf the information only shows up when you click on the text box then disappears when you click off of it . Any ideas what is wrong?

When I copy text and numbers from a PDF file to an Excell spreadsheet, the text and numbers appear as wierd characters.I have also used the Export to Excel option and this works okay, has way too many errors that I have to correct.

HiI have made markers and comment in the document. All the markers änd comments are gone but I can see my markers in the miniature piqtures to the right and when I print I can see the markers but no comments.

I forgot my password to be able to sign my PDF documents. Can I stop the password protection on there? Can I change that password?

How do I reset the password on a PDF document I own? (I no longer have the original password. Document was signed using Adobe Acrobat Sign.)

All of a sudden I can't save my Word documents to PDF.  Adobe is up to date.  It works when I'm downloading documents or scanning documents but stopped working to allow me to save Word or Excel to PDF.  My subscription is also up to date.  I need this to work.

I have already cancelled the subscription on Feb 4, 2025 and your customer support told me that i will get my refund within 5-10 working days but it 8th March 2025  it is more then 1 month now i have not received my refund in my bank account. I'm also trying to get connect with the customer care but i'm unable to connect. I want my refund.   

I am trying to figure out how much of the 2GB space in the Free DC account still remains. I cannot see any way to find out the way we can in Dropbox or Box etc. I don't want to spend time in selecting files and adding up.

What does it mean when you are trying to save a document password protected and you get the error message "bad parameters"? 

I have shared files many times with clients.  I got the software specifically for this.  Today it tells me "Unable to Create link.  We weren't able to create the link.  Please try again later."  What is the problem?  Why can't I share files? 

I had my taxes done by Turbo tax this year.  When I  view my PDF online all looked fine.  HOWEVER, When I download it  half of the document showed no text on my state return.   It showed numbers but no text identifying each line.   I have never seen a PDF do this before.  What the heck is the issue?

I have adobe pro. Today when trying to send out a document it is not recognizing the different signature panels I have already placed, prior to sending. It is say to make some or they will be placed at the end of the document. This has not happned before.  

I accidentally deleted an Adobe document from the cloud and am unable to recover it.  I tried to recover, but there is no option to recover the document on Adobe Acrobat, although you have put a delete option.  I immediately jumped to the Adobe Document cloud to recover the document, but the so-called "Deleted Files" folder was empty. Is there a way to recover my document, or am I irreparably screwed?

How do I make a file modifiable? 

I recently used the Adobe platform to convert a DOCX document to a PDF file. I didn't have an account at the time and didn't realise this was necessary in order to retrieve the file. I'm just wondering if that file has been deleted or is still sitting on Adobe's server.Can anyone enlighten me?Thank you in advance.

I am attempting to use Export PDF to convert a PDF document to word,  Each time I try I get conversion failure.I have tried with several different documents, none of which are more than 500KB.Colleages within the office are able to use the system.Help!

I need to cancel.  The application we need to use is converting PDF files to word documents that can be interactive.  We are unable to do this, therefore we need to cancel the subscription.Thank you frank Piccillo

Today in Acrobat when trying to combine a Word document and three excel sheets into one PDF I received this pop up in redThe file is either password protected, encrypted or is a PDF form that could not be combined to generate the PDF file. My excels and Word doc were actually not encrypted not password locked.I have done this sort of combining word docs and excels dozens of times and neevr had this before.any solutions? 

I need a version of Acrobat that will convert Outlook PST (emails) with the attachment to PDF format.  Is there one available be Adobe Acrobat?  There has got to an efficient way to do thisI would appreciate any suggestions.Thank you all very much and I await your response.Kindly, Sissy

I have to move the mouse wheel two steps to zoom in or out one step, so zooming is slow and is not smooth. In other apps or website it works propertly. I tried it in four browsers (Chrome, Edge, Firefox, Vivaldi) and same results. Does anyone have the same problem?

I already have a subscription but I keep geeting this response whenever I have a request using AI Assistant: ". I'm not able to help with Acrobat tools yet. Try visiting the Adobe Acrobat User Guide for detailed instructions." Please help me so that I can continue getting response for my request.

I cannot export a high resolution image from acrobat DC and accurate Pixel dimension on illustrator.

We have a PDF on our internal website that has an "updated" date as part of the content. It's not a dynamic date that updates automatically when the file is opened, it's typed in manually. The date should read "01/09/2025" (January 9, 2025). However, for most users viewing the document on our website via the Adobe Acrobat extension in Chrome, the document displays "01/08/2025" (January 8, 2025) instead. If users turn off the Chrome extension, the correct date displays, but it would be difficult to communicate this to all employees. What could be causing this? Is there a setting we can change in the PDF to prevent this from happening? Thanks!