Questions

System is a Mac running Monterey.  Trying to play a preview in the browser or by downloading to play back in Quicktime is just garbled noise.  I don't want to waste an asset as a test.  How do I get the previews not to sound like high speed garble?

I downloaded an infographic from shendart 276285735.   How can I edit the text? Seems like all the text has been rasterized.   Did I import it incorrectly or did they actually create a paragraph and convert it to a bunch of shapes?   IMO the whole point of purchasing it was to have a simple template, not a bunch more work....   [Moderator moved the thread to the correct forum]

Hi all,Was seraching "kids" for a promotion at work and was presented with this image, which definitely is not appropriate for the Adobe library, or my search.https://stock.adobe.com/images/the-kids-are-all-wild/483477318?prev_url=detail Since Stock has no Flagging system, thought I would post here about getting this content removed.

Hallo,ich möchte gerne ein paar Bilder aus der kostenlosen Stock Bibliothek auf meiner Internetseite nutzen. Bei den Bildern steht immer "Standardlizenz" dabei. Wenn ich es richtig gelesen habe, ist es ok diese also für eine Webseite zu nutzen.Jetzt zu meiner Frage: Ich muss doch aber auf der Internetseite noch den Vermerk der Quelle und des Autors zu diesem Bild geben. Oder etwa nicht? Wenn ja, wo finde ich das denn?Vielen Dank schon mal im Voraus.VG Max

Hallo, ich habe versehntlich ein Bild lizensiert welches nicht 1 sondern 100 Credits gekostet hat. Besteht die Möglichkeit die Lizensierung rückgängig zu machen? DankeDave

Hallo, wir würden gerne ein Bildmotiv (179582280) in der Kommunikation für ein Medizinprodukt einsetzen. In den adobe Nutzungsrechtebedingungen gibt es unter "Einschränkungen" den Hinweis, dass der Einsatz eines Bildmotivs nicht erlaubt ist, wenn die Andeutung geistiger oder körperlicher Beeinträchtigung besteht.Unser Produkt ist eine Orthese und wird u.a. auch von Schlaganfallpatienten getragen. Gibt es eine Möglichkeit, das Motiv über eine besondere Lizenz für diesen "sensitive use" dennoch zu erwerben? Vielen Dank für eine Antwort.

Hi, Today, my bank informed me that a credit card payment was not accepted. I was surprised, as I did not do a credit card payment today. When I opened the message, I found out that I have been paying for Adobe Stock since December, but I did not make use of this service for all these months. I simply wanted to use the trial period. I now cancelled the plan, but Adobe requires me to pay a cancellation fee. I think this unfair and I actually want to request a refund for the previous months that I unknowingly paid for this service, but did not use it. Can anyone help me how to get in touch with someone from customer support for this? I tried the usual links, but they all take me to the same FAQ's, but no contact with an actual person so far. Kirsten

For a while I had an online biz and used stock images. The biz died but I forgot to kill the subscription to Stock. It ran for a while until I cancelled it. I'm now trying to fire up a new biz and wanted to grab some images using the old credits. However, the old credits appear to be gone and Adobe's help links suggest that I can only get help if I'm currently paying for a subscription. Are these credits gone for good? Is there a way to talk to someone without signing up for the Free Trial? Any other advice? Thanks

Licensed this image: 556527619 however it is missing the editable layer contents in the downloaded file.I selected this one specifically for the editable outline feature labeled in the preview image and file title. Is there a correct file for this? 

I am an Adobe CC paid subscriber, I volunteer and design for a non-profit (Master Gardeners) that is very careful about copyright. The non-profit is part of the University of California, which has their own contract with Adobe. As a volunteer, I signed a Volunteer Agreement that states, "UC Regents retains a non-exclusive license to use images, video, and educational content created by UC Master Gardener volunteers while acting as agents of UC." Is it okay to use a free Adobe stock image for the UC Master Gardeners, knowng that ultimately, the usage license is between the Regents of the University of California and the issuer? I need to provide evidence of this in order to continue my work, can Adobe point me to where I can find this information or provide information that states this? 

We're not using our plan and want to cancel it.After canceling, do we still have access to the license of the items we downloaded? Thanks in advance   

I'm coming to the end of my free Stock trail, 10 free assets. I have downloaded 10 assets all are free to license apart from 1 of them. I went to cancel the free trial and it said I had 9 assets remaining but I don't get it? Any help would be appreciated! i've downloaded 10, but have 9 remaining? thanks

Hi There I am on an annual plan for 350 assets a month. The next monthly billing cycle has taken place yet my new months credits are not showing. How can this be solved? Thanks Oliver

I am paying Adobe stock since january but I never asked to get it activated, I just wanted Lightroom plan at the time but now I found out that I am paying 36 euros per month. How can I cancel it without paying the whole annual plan? It's ridiculous, I feel scammed!

Can anyone tell me how i can get the alpha path for this Video ? I purchased it and gave it to my editor and he is telling me to get the alpha path . But i have tried to contact Adobe , and was told by several customer reps that they do not know what i was talking about ? It is kind of mis leading and i purchased it thinking all the download files were included . 

Hello!I stream on Twitch. I recently got some standard audio licenses and I was hoping to use some of them on Twitch as opening/ending songs as well as occasionally music in the background.I see that it's all right to use Standard Audio Licensing on Youtube, but I was a little uncertain about some of the definitions in terms regarding streaming. It's not pay on demand, so I am pretty sure it *should* work, but I don't want to do it if that is not the case. Thank you!

Hello, I am using Adobe Illustrator CS6 and I am unable to open the template # 482714698 as it says it was generated by a newer version of illustrator and it displays many paragraphs of "This is an Adobe® Illustrator® File that was saved without PDF Content. To Place or open ths file in other applications, it should be re-saved from Adobe Illustrator [...] using the Save As Command" Is there any way for me to access my file and not lose one credit ? Thank you. Please urgent help !

Hi,I'm going to use a Stock Image I downloaded (with a standard licence) as a cover for a single to be released on all major music platforms (Spotify, Appla music, etc.). Do I need to upgrade to an extended licence or is a standard one enough? Thank you!

These AI images are terrible quality and a huge waste of my time on the clock for my company.How is best to report images like this? Thanks! American Revolutionary War soldier Stock Illustration | Adobe Stock

This file ( https://stock.adobe.com/images/yellow-splash-brushes-set-of-yellow-watercolor-brushes/317096683 ) among many others by the same artist are being sold as vector and they are pixel graphics. Could you please refund my account?   [message detached from an old post]

Hi,  I have a "Library" with 100+ chosen AdobeStock images i need to buy for a project. How do I buy the whole Library or bulk buy all selected images at once?   iStock and Getty images have the option to one-click all selected images, I don't see that here and it is quite frustrating I can't reach any support and am forced to to create a forum post and hope for a resolution while on a tight deadline...     Thanks.      

When will Adobe implement a false information asset report button? How far will we have to shoot? I await an urgent response. Thanks. See https://stock.adobe.com/br/284795123

Sorry if this has been asked before. I am authroing a book and want to use FREE images on Adobe Stock site. Do I need to buy any license/subscrptions for it? I don't think I will ever go upto 500.000 copies limit which is mentioned in some documents. If I don't use any other assets than FREE, do I need to buy/get any specific license. I am planning to use these images in the inside pages of the book (not on the cover). Thanks for your help.

Been like this for a couple of days, for both me and my colleagues. Any ideas? 

Hello, we want so buy some extended licenses. Is there a need to modify or change the assets or can we use the pictures 1 to 1 ? Printing them on cups, shirts or make toys with the pictures. Thank you!