Questions

Hello!I have accidentally purchased 5 images. They are file numbers: 136714076, 109188475, 169436570, 96650518, 134559331.Can I please get credit back on my account?Kind regards,Corinne

I just downloaded an image that said it was Illustrator. Upon opening it up in Illustrator I have discovered it's actually an embeded Photoshop file and is uneditable. That's super misleading. I was planning to use the graphic in multiple sizes and extend the background myself for our email & social media but now cannot. I would like credit refund but also I think this file should be labeled differently. It's super misleading. 

Bonjour, je voudrais résilier mon abonnement à adobe stock, ma periode d'engagement étant bientot terminée.Savez-vous si je conserve les crédit que j'ai cumulé si je me désabonne ?Merci d'avance !

Why do the previews look so much redder than the licensed?  I liked the preview I'd found but when I download the licensed version it doesn't have the red that the preview did.

I've just joined but seemed to have downloaded the last image I was looking at. how do I get a refund for thid - I won't be using it

(queue murder mystery music)I heard a rumor 'download all' is in the works this year. My source disappeared after mentioning it....?!... anyone have more info about the timeline? Less spooky question: Adobe Stock (or Creative Cloud?) downloads all purchases automatically to my 'Adobe Stock' personal library. Unfortunately only a fraction of them (900 of ~16,000) are there. Anyone have advice how to make everything sync from our Enterprise Account? Thanks for any help!

When clicking for a preview I have twice accidentally clicked on the licence button and there doesn't seem to be a way to reverse this action.

How does adobe define "distribution" as it pertains to Adobe Stock licenses?  My company uses Creative Cloud and Adobe Stock for content creation and our digital asset management system is Cloudinary which feeds assets primarily to our website.  We are most certainly not distributing assets licensed fromAdobe Stock, but obviously they are sitting on our webpages and in Cloudinary with accessible links given that the purpose of licensing the assets is to use them in this way.  Do we need to concern ourselves with the possibility/probability that our end users can end up downloading these assets?

Hi - I've just licensed an email 'template' from Adobe Stock, and despite it being downloadable as .AI/.EPS, it's a flat image with no layers or separate objects, making it completely useless as a template. Here's a link to the image on Adobe Stock: https://stock.adobe.com/uk/images/multipurpose-creative-business-promotional-email-newsletter-template/368387661 Please can someone help me get a refund for the asset credit I spent on it? Many thanks,Laura

I've been charged £23 for Adobe stock when I have never signed up for this, I used a free trial over 2 months ago for premier pro and cancelled it before the end of it however I've been charged by stock. I've never used Adobe stock and when I check plans and history it shows I have never been charged with anything 

Hi, I have third time the same issue: after monthly renewal subscription plan my licenses are gone (there is no way I've used 350 licenses in one day). 

Hi Adobe,I just placed order #AB01532705370CUS, but the client already purchased this photo and we need to use theirs so that they are the licensee. Can you reverse this charge? Please help! Thanks!

Hello, I  accidentally purchased a license just moments ago. Would it be possible to reverse the last purchase on my team's account so I don't waste a credit that my team could use? Please help. Is there a way to do that?Details: Asset ID - #501003073Asset name - RioRita. Thank youShafakat 

I licensed an image by accident #121386037. How do you return it?

Dear community, I saw in my billing report that I should benefit from 10 images from adobe stock monthly, thouhg I only used it If I remember well the first month. My question is how can I redeem those 10 stock images and I want to know If there is a way to benefit frrm the offre on the lost months.I can send you screnshots from the paiement report if needed.Thank you in advance for your help. Best regards,Yassine.

I cancelled my Adobe Stock subscription in Nov 2017.  I got a confirmation email of the cancellation.  Adobe continues to charge me monthly for a subscription that I do not have.  It is impossible to reach someone on the phone or chat.  I called Adobe in December and the CSR assured me that I will not be charged for Adobe Stock.  However, they continue to charge me and I cannot reach them by chat or phone.  Contacting Adobe support is a nightmare.  I have been on the chat screen for over 30 mins now with a recurring message on the screen "Thanks for your patience.  Representatives are currently helping other customers and we will be with you shortly."Is this the customer service to expect when we pay for the software as a service?I will be reporting these charges as fraudulent to my bank.  I will post here on the updates to this issue that has persisted for over three months now after false promises of cancellation (but continue to charge) b

Some weird shades in the image 302881448. Couldn't properly see it in the preview with watermarks. Can't use it for my purpose. Please return it. Thanks.

Hello,I am writing to you because I have a problem with an edit on premiere pro.I bought a license on adobe stock of a music that I used for a video. I can't apply the license on it because the license option is blurred when I right click. knowing that I remixed the music and that I finished my editing, I don't want to start all over again. do you have a solution for me please?Thanks in advance !

Hello Adobe,    I'm a co-founder of a nonprofit working with underserved students from low-income backgrounds. Most of our students come from diverse backgrounds and are of various ethnicities. Our organization relies on various communication channels, and we use Adobe tools for creating content.   We have an Adobe Stock license but have to use other providers because Adobe's content does not contain enough usable images representing our diverse community. Too many stock photos are mostly whitewashed with token people of color, often posed or dressed as white people. Illustrations too often fail to represent the many colors of our global population. Not enough artwork represents the many cultures of our modern world.   In short, it all feels too middle-American and sanitized. I find this especially troubling, considering Adobe is a global brand selling to all nations and cultures.   I know that Adobe's stock content portfolio relies on artist submissi

Leider besteht nicht, wie angepriesen einfach mit einem Menschen per Chat oder Telefon zu kommunizieren. Wie gelange ich an einfache Kontaktmöglichkeiten, wie von Adobe angepriesen?! Man wird nur immer weiter verwiesen und hat leider nicht diese Möglichkeit. Als Weltmarktführer wünsche ich mir mehr Support. 

I downloaded an Adobe Stock license by mistake. Can the license be returned?

Asking here because I can't seem to get anyone through the chat who can answer these important questions.1. What kind of license do we need to purchase to use it on behalf of a client in a client project and not directly for ourselves? (2. Answered by Jill C below)2. In terms it says "Each license is to be used by only one (1) person and cannot be shared. At the end of your license term, your license(s) will expire as set forth in your order document(s), or the Subscription and Cancellation Terms" however the linked terms for Adobe Stock specifically say, " we grant you a non-exclusive, perpetual, worldwide, non-transferable (except pursuant to section 6 (Additional Rights)), non-sublicensable license to use..." So if we purchase a month plan at $29.99 and cancel after one month, can we continue to use those assets perpetually or do we have to have an ongoing license to use them in new works? Most stock media once you purchase it, you can use it perpetually. 2b. What about st

Schönen guten Morgen,ich habe mir leider ein Bild lizensiert (DATEI NR.: 290383430), dass für mich erst einmal so gewirkt hatte, als sei der Hintergrund trasparent. Auf Nachfrage weiß ich nun, dass ich es hätte noch bearbeiten müssen, was ich auch wirklich versucht habe (https://community.adobe.com/t5/illustrator-discussions/probleme-mit-transparenten-hintergrund/m-p/13292016#M66283 ). Leider funktioniert es bei mir nicht und ich habe mir als Ersatz zwei andere geholt /holen müssen, damit ich das Cover fertig erstellen konnte. Von daher habe ich nun ein lizensiertes Bild (DATEI NR.: 290383430), was ich nicht verwenden kann. Ist es irgendwie möglich es "zurückzugeben" bzw. die darauf verwendete Lizenz zurückzuerhalten?  Lieben Dank und liebe GrüßeFenja

I am unable to see any of my personal libraries when viewing adobe stock in the browser. The only libraries I see are shared libraries but not my own. I am not able to add images to my personal libraries online.  I am able to see and use my libraries in the adobe programs (PSD, InD & Ill). This has been an issue for a couple weeks. All the designers in my group are having the same problem. We have an Adobe for Enteprise account.

We are planing to buy stock footages for enterprises purpose (Unlimitted download), what is the best plan we can choose?