Questions

Hello everyone, I need to cancel my Adobe stock images subscription, but can see no way to do it; can anyone help please?

Hi. the wrong file downloaded for file number 256197993...    

Oops - I inadvertently downloaded a template (#346241979) when I was just trying to view it.  Is there a way to cancel/credit this?Thanks!

Hallo zusammen, meine Partnerin und ich sind beide im selbstständigen Online-Business tätig und nutzen regelmäßig Adobe Stock.Wir besitzen kein gemeinsames Unternehmen, wie bswp. eine GbR o.ä.  Dürfen wir laut Bedingungen auch eine Teams-Lizenz als quasi zwei Privatpersonen abschließen oder können wir nur unseren beiden eigenständigen Abos weiterführen? Besten Dank vorab für die Hilfe.

Hallo,die "Künstlersozialkasse" diskutiert gerade mit uns herum, dass das Erwerben von Lizenzrechten an Bildern bei Adobe Stock unter die KSK falle. Stimmt das? In den Lizenzbedingungen und bei einem amerikanischem Unternehmen kann ich mir das eigentlich nicht vorstellen. Hello,the "Künstlersozialkasse" is currently discussing with us that acquiring licensing rights to images on Adobe Stock falls under the KSK. Is this true? In the license terms and with an American company, I can't really imagine that.

Hi, I accidentally licensed FILE #:  65656991 while browsing images, thinking it would provide licensing information. I believe it was deducted from my allotment. Is there any way to reverse this error?

Comprei a licença deste arquivo no formato AI/EPS mas o mesmo está rasterizado e com a marca d'agua de outro site.

Hello,I think I exaggerated with the amount of saved favorite photos in the library and the photos stopped showing me. Have a window with pops up: "failed to get library item".  I have 2358 saved ... What can I do to make them appear so that I can separate them into several folders? Thank you.  

I found many wrong photos in the "ophthalmic examination" section.On the pictures the doctor use a defected trial frame with missing parts. Its so funny...Please find the attached pic with comments.

Paid for a licensed image and can't download. I contacted support the day I purchased. 4 times since have contacted support who assured me 24-48 hours to resolve the issue, it's been 9 days! They are unable to fix the issue and won't issue a refund so I can buy another image.

I have 18 assets as we pay for 10 standard assets a month and the breakdown states "What can you buy with your credit packs?" - 8 credits for HD Video but when I try and buy said video I can't seem to do so and it asks me to either pay $75 or upgrade my plan. I don't want to do either as I want to use the credits on my plan paid for.  What can I do?

There is clearly pictures labeled HDRI-s but only download option is .jpg ? 

Hello,I am writing because my bank account has been unexpectedly charged.I canceled traila version but my account has been charged, can you check on that?

I don't seem to have access to free assets that come with my plan. When I open the image from my library in in the latest version of Photoshop it asks me to license. Please help. Thank You. A

Hallo ich habe mir gerade ein Probe-Abo von Adobe Stock bestellt. Wieso fehlt nun auf einmal die Einstellung für den Jugendschutz? Wie kann ich diese Einstellung im Filter nun aktivieren oder deaktivieren?   Danke für die Hilfe schon mal.   [Moderator hat Korrekturen vom Fragesteller eingearbeitet]

Help! I need to license the song . I downloaded the file for approval and now I cant find it. Can you tell me if the song was removed or renamed?    Thank you!  [ATTACHMENT REMOVED BY MODERATOR]

I have a freelance client that I am working on a PPT template for as well as matching Word Doc templates. These are for company use, not being resold or anything by them and I would say that really the assets would be use for a title slide or as part of a cover page. Meaning the value of the templates will be the information the client adds in (copy). My question is, can I use a standard license to download assets to help with this project? I've read through a lot of the terms and it seems that because the value isn't in the assets and they aren't being sold by the company, so the standard license should be ok as long as it is only used for one client?

Hallo, ich habe aus Versehen ein falsches Bild heruntergeladen und würde es gerne zurückgeben. angeblich geht das über den Chat auf der Kontaktseite. Da kannich allerdings keinen Chat finden. Welche möglichkeiten hab eich sonst noch?

Hi Guys, I can't tell the difference between images free with an stock plan ( trial ) ( which I don't have )and free stock with my Create Cloud All Apps Plan?Thank You, A

File # 464288251 This file doesn't have layers or an alpha channel, so I don't see how I would remove the checkered background. Make sense? 

Hi Adobe Support Team, I am having troube with an invoice, as it only has my name on it, but not the company name. This seems to be a common issue, according to this thread: https://community.adobe.com/t5/stock-discussions/firmen-adressdaten-f%C3%BCr-rechnung/td-p/10210646On the thread I found a link to Adobe service, and while it says "Echte Hilfe von echten Menschen", there is no way how to contact Adobe. Can you please advise on how to get the invoice updated?Thank you very much in advanceBritta

Boa noite! Subscrevi o periodo experimental do Adobe Stock porque queria conhecer melhor. No entanto, não me foi útil e acabei por me esquecer dele. Agora foi-me cobrada a primeira mensalidade porque me esqueci de cancaelar a subscrição. Existe alguma forma de cancelar e ser-me reembolsado o dinheiro? Agradeço a atenção e a quem me poder responder.Sandra

Can I put a small image on the cover of a book under standard licence? Print run of 200, and the image just illustration to the detailed text? Image would not be full page.

Hello community, I've bought an image on Adobe Stock and did the payment via Paypal. But the address on the invoice is not correct, there needs to be our company's name as invoice recipient. How can I receive an updated invoice? Any help would be much appreciated. I'm a bit puzzled why there is no direct support for these invoice questions. Or if there is, I did not find it, obviously. 

(2) you may not incorporate a Work in to merchandise intended for sale or distribution, including on-demand products, unless (a) the Work has been modified to the extent that the new work, as incorporated into such merchandise, is not substantially similar to the Work and can qualify as an original work of authorship; or (b) the primary value of such merchandise does not lie with the Work itself;   Hi, I'm a photo-manipulator and I create very detailed artworks, full of diferent stocks, very modified. I coming from sites like freepik and depositphotos where they RECOGNIZE stocks that plays a minor role in the final product as standard license. They say an artwork intended for sale (print) I could pay extended license ONLY for the primary elements. SECONDARY elements wouldn't need an extended license.   Is that the same for ADOBE? thanks   https://support.freepik.com/s/article/What-is-the-difference-between-main-and-secondary-element?language=en_US#:~:text=Freepik