Questions

Has there been a recent-ish change to how Adobe Stock handles searching? For example, if I search for "medieval people" (without the quotes) it now returns results that look like it's just ignoring the "medieval" keyword. Every so often there will be an image in the results that matches those two keywords but the search results are almost entirely just "people" without the "medieval" keyword included. As you can imagine when you're looking specifically for medieval people having search results that look like you're just searching for "people" isn't much of a help.

Hi there, I accidentally licensed a premium image instead of saving to my library (#478909839). Please is there any way I could reverse this?

Hello, I saw an amount deducted from my credit card payments for adobe stock.I can't remember i've sign up for this because i thought i had 10 images for free. I would like to cancel this membership but unfortunately high costs are involved. How can I solve this?Kind regards,Deborah

I will be purchasing a video from Adobe Stock, which I will display on my website. However, I also want to take a screenshot of a specific frame/portion of the video and display this too on my website. Can I do this?

I recently purchases a 4K video however it is too large to load on my WordPress website.Is there any alternative version that is more compressed? The 4k version is 250 MB however it is recommended to have videos under 3MB. Please advise...urgently if possible. Thnk You

I have downloaded a 3D OBJ image and would like to make modifications to it and then sell it.  If I make modifications to it, am I able to sell it after I've printed it?

Hello I  accidentally licensing unwanted image FILE #:  245393308How do I return it  you can see I never downloaded it.thanks

Hello, I accidently licenced this template tonight  #487568118 Is there a way to get a refund of the credits?Thank you in advance!

I accidentaly licensed FILE #:  269327604 and would like to remove this from my account completely. It is a most uninspiring image, otherwise I would keep it, just incase. Is there a chance this could be fixed please? I am wondering why there is not a confirmation button to ask - Do you want to license this image? once you click license... before it is done. That would certainly help avoid this kind of issue. Thanks in advance. 

Hi,we use Adobe for Enterprise for an educational institution = non-commercial and are allowed to use unlimited images of Adobe Stock as part of our "Bildungseinrichtungslizenz" (educational institution license). Now we would like to use such a stock image in a Powerpoint presentation. Do we need to include the source reference/citation in the Powerpoint presentation in general (e.g. on the last page) likeGorodenkoff / stock.adobe.com Or are we allowed to omit this information?  Thanks!mycc

Can someone tell me the name of this middle aged asian model? I'm inspired by him.   [moderator deleted irrelevant topics. Please do not tick all the topics, but only relevant ones. Changed also the subject. We all need help when contacting the fora... 🙂 ]

Hi all, I would like to buy the stock image 320651314 for the cover of my thesis. I have the option for standard license and extended license. The standard license should be enough for this purpose, right? And can I adapt the image after purchasing it, for example, I would like to erase the text on the image..And I would like to add the title of my thesis on it... Kind regards,Souad

The downloads ceased to work, after I cancelled my subscription for 10 stocks per month. It's a deliberate attempt on behalf of Adobe to buy its subscription. Disgusting!!

El 12 empece con mi prueba de 7 dias de Adobe Stock y lo cancele ayer porque no queria que me cobren cuando se me acaben los dias gratis y aun así estando dentro de los 7 dias me cobraron s/275 soles, al momento de cancelar me dijeron que en  dias me harian el reembolso. Me imagino que esa fue una respuesta en automatico pero quisiera saber si mi proceso de reembolso se esta efectuando. 

Hallo, ich möchte gerne ein Bild, von dem ich eine erweiterte Lizenz erwerben würde, als Türschild in einem Kindergarten nutzen. Ist dies erlaubt?

Kann ich von der Monatsrechnung auf Jahresrechnung umstellen? Also eine jährliche Abrechnung/Abbuchung?

Hola, hoy es 1 de Julio, mi plan se renovará el día 20 por lo que estoy dentro del mes de renovación, quiero cancelarlo pero me cobran 54,43€ por cancelación anticipada.¿Alguien me puede explicar porque? ¿Cual es el momento idoneo para cancelar el plan?Gracias.

I've been working on an InDesign project between my iMac and Macbook, both systems use my same Adobe account, same software versions - but my Macbook shows several images as 'unlicensed' when I view the CC Library (both in InDesign and Photoshop). I keep having to move to my iMac to create a PDF - why is this happening? (Attached 2 screenshots of the Library, the little shopping cart icon shows which are supposedly unlicensed on my Macbook) 

Adquiri o plano de assinatura do Stock por demanda por engano e gostaria de cancelar e receber reembolso. Esse é o código do pedido:  AE01080902501CBR

 I am trying to cancel the Adobe stock trial before the 30 day trial ends, but it doesn't give me the option to do so. I tried following the steps of 'managing the account to cancel the plan', but the trial is not part of a plan. I find it frustrating that there is no straight forward process to this action. There isn't an order or invoice history that shows when I ordered the free trial. None of the steps are helpful in the support page.  Is there an individual from the Adobe UK support team that I can contact or email? Where do I find them?

Hi there. I was scrolling through Adobe Stock and accidentally licensed an image. The asset ID is #399195393. Any help would be greatly appreciated. Thank you in advance.

Guten Tag,ich habe das Problem das bei mir bereits abgebucht wurde, mir jedoch in meinem Konto angezeigt wird das dies nicht der Fall sei."Es liegt ein Problem mit Ihren Zahlungsdetails vor. Aktualisieren Sie Ihre Zahlungsinformation"; so lautet die erste Fehlermeldung. Die zweite : " Abrechnungsproblem Es liegt ein Problem mit Ihrer Zahlung vor. Aktualisieren Sie Ihre Abrechnungsinformationen, damit es zu keinen Unterbrechungen bei Ihrem Dienst kommt."Ich möchte auch nicht das mir erneut abgebucht wird,weswegen ich nicht die Zahlungsdetails ändern möchte. Es hat ja schließlich geklappt. Es wäre schön wenn dieser Fehler behoben werden könnte. 

Hemos recibido un email en fecha miércoles, 29 de junio de 2022 a las 20:00, informando que la colección Pond5 dejará de estar disponible a partir del 29 de julio de 2022 por lo que se emplaza a descargar copia de seguridad de los clips comprados bajo licencia de esta colección.Al intentar descargarlos aparece el mensaje "Este contenido ya no está disponible". Esperamos instrucciones para su descarga o reintegro del importe pagado por estos clips. Saludos.

Hi,I have had the Adobe Stock monthly plan for a few years now and have accumulated a large number of unused image credits.  If I cancel the monthly charge will I retain the image credits for use? Thank you

On the license page for Audio, it would be really helpful show the title of the song.  Unless I'm missing something, you have to go to the license page, and then click through each license to find the song name, and then come back to the license page to get the license number.  This is needed when copying the license for disputes on youtube.