Questions

Does anyone know if there is a way to see libraries across multiple users?   For example we have a company license and need to see what each designer has downloaded or saved to a library. As it is I can only see the libraries I have created.   Thanks in advance! Cheers!

Licensed a stock image and the adobe watermark is removed however the image still contains the orginal artists labeling when its downloaded. Not sure how to continue about getting it removed.    https://stock.adobe.com/images/luxury-terrazzo-flooring-tiles-pattern-texture-vector-terrazzo-pattern-texture-vector-design-terrazzo-pattern/443587368   https://stock.adobe.com/images/tiles-of-vintage-seamless-patterns-for-wallpaper-design-set-of-repeating-background-swatches-in-vintage-renaissance-style-vintage-wallpapers-tiles-with-baroque-ornaments/386897941   Thank you in advance.   [moderator removed the original licensed JPEG files attached to this message]

I had a fellow coworker purchase credits on our Adobe Stock account, even though we have a monthly subscription and plenty of credits. I received an email saying that our credits would expire within the next month. How do I use the credits instead of using our assets? We currently have 5 credits and 43 assets. Any standard content that we want to download automatically comes out of our assets. Do I have to use all of my assets before it will allow me to use the credits? Tried talking to Adobe chat and was just given links to all of the things that I have already read and they still do not answer my question. I have tried looking at premium content, but everything I pull up has a price to be paid and not an option for credits. Can anyone help me?

I've read through the forums and most reasons given are because a libarary name has special characters in it. I checked all my libraries and none have special characters. It was working this morning and then stopped working. I have not added any new libraries between the working and non-working events.  Any advice would be appreciated. Thanks!

Hi. I'm looking at using an HDRI background image in a 3D composite. It will be an integrated sky background to an environment and have color compositing that modifies the colors and integrates it into the scene. Is this under the modified images for Adobe stock since it will be modified to be seen as the sky in the background of the composite? To my understanding this modifies the image and I don't need to add attribution to it. Also if it's going to be in a video that goes up online at some point potentially going over 500,000 views does that mean I need the extended license for usage? Thanks for the advice 

Hello --I accidentally licensedsubmarine image #186196226.Can someone please unlicense? Thank you.

I found an audio clip I really like, but I don't want to buy if the audio quality is poor on purchase. Is the preview and the purchase quality the same? It sounds like a low bit rate wave file right now. I need it soon for this project. Thanks

Hi Please assist to advise why is the error occurred and how to solve it. My had purchased for adobe stock license from us , yet it comes out with errors: 'online licenses not available in your region'. please assistim frome israel in city petach tikva

Hi, I accidentally licensed an image while browsing.  Can I get the license (ID 151186760) credited back to my account? On a separate note, the reason this happened is because of the hover over instant license button.  It is incredibly frustrating that there is no way to stop/deal with this except by dropping into the public forums.  The chat feature sent me to another person's post on the exact same issue.

Xin Chào. Tôi đến từ Việt Nam. Tôi đã thấy thông tin về việc sử dụng thử miễn phí của Adobe Stock và có đăng ký sử dụng thừ. Vì nhu cầu sử dụng khá ít nên tôi đã quên mất đến ngày hết hạn của gói sử dụng miễn phí, do đó đã quên hủy bỏ món ăn và khi trừ tiền ngân quỹ hàng hóa của tôi không được xác định rõ vấn đề đối với tài khoản chi phí phát sinh từ đâu và cũng là nhật bản chủ ngày, cũng không thể hủy vào đầu ngày. Hiện tại đến ngày thứ 2 tôi mới biết được tài khoản gốc phát sinh, tôi không biết có cách nào để hỗ trợ thu hồi hay không? Và khi tôi hủy các gói thì Adobe đưa ra mức phạt mà tôi không thể cập nhật trước được  không biết ai có thể hỗ trợ giúp tôi giải quyết vấn đề này được không? 

Hola buenas noches. El día de ayer se venció mi prueba gratuita y hoy me están pidiendo que cancele el plan.. y quisiera saber si cancelo el monto q me piden me devolverán el dinero. Gracias por su respuesta. 

Hello, I had no idea a trial of this service would put me in a year long commitment for this service that had a PENALTY fee to cancel. I feel duped and taken advantage of. I haven't seen any other company do this. This is unfair and a complete scam. Adobe can check my account and see that I haven't even used it. Maybe downloaded 2 photos during the trial period.   What's going on here?

I'm trying to locate any pond5 stock in our license history report on adobestock.com however I do not see a filter option in the license history to view pond5 images that were purchased, which means I would need to scroll through 1,863 pages of histroy. Is there a workaround/short cut to this? 

We migrated all our customer libraries to the team, so that "everyone" can work with it. All libraries are displayed correctly in https://assets.adobe.com/libraries - see screenshot: BUT: I can't see the libraries in https://stock.adobe.com/de/Libraries - regardless of whether I'm using my personal account (no CC license) or my team account (Administrator with CC license). See 2 screenshots.Team account: Personal account: All our other team members don't see the libraries, so they can't save stock photos to the library they need...Any helpful ideas?Best regardsJürgen

I want to cancel my account from Adobe and waive the cancellation fee.  It was very unclear I would be bound as part of a subscription service contract.  I have already paid for the months i have used it.  You can also tell from my usage I have not been using the account as well for the last few months.  Please cancel my membership and waive the cancellation fee.  It's very disingenuous they way adobe does things with underhandedly getting people to signup for a contract when people thought they were signing up for a month to month plan.

Today my bank send me an email saying i charged 134$ for a Adobe stock plan that i didn't even subscribe. I canceled all my plan but Adobe still charged me, but i DONT EVEN HAVE ANY ASSET??? Adobe charged me and still cancel my plan? Who do i need to contact with to get a refund?

Assinei erroneamente um pacote achando que fosse o teste gratuito do mesmo, mas acabei sendo cobrado no meu cartão. No instante já procurei formas de reembolso e eu achei que se o produto for cancelado em até 14 dias, o reembolso completo do mesmo será efetuado.   Gostaria de saber se essa afirmação está correta mesmo, e em quanto tempo o meu reembolso constará no meu cartão de crédito.

Hello, I wanted to know if I could use the adobe stock 3D models for a commercial design? Thank you in advance for your answer

Hello all,I've been monitoring my available stock media for quite a while now, sometimes less intensively, but recently more intensively because I've noticed several times that, despite having the monthly 10 stock media subscription, I've never gotten above 130 available media.Now, the last time I made a note of 130 available media was on 6/22 of this year. My next payment for another 10 media is in two days. So today I logged in to check the status and all of a sudden I only have 120 available media and that although I only downloaded a single image (1 credit) on 6/22.How can this be? As I said it seems very suspicious to me for a long time that I always have only 130 media, I have never had 131, 140 or even 143 or above. It is always the even number of 130 media.Has anyone else noticed something similar?Greetings

buenas tardescancelé mi suscripción de adobe Stock trial, pero aún asi se han cobrado dos cuotasy ahora no puedo dar de baja a la suscripción porque hay un problema con mi tarjeta (tuve que bloquear mi tarjeta) ya que a pesar que anule la Suscprición de adobe stock trial lo han tomado como pago recurrente..deseo la devolución de mi dinero..

Hi. I previewed a stock photo for use as a poster. I bought the Extended License for $79.99. I could not tell from the preview the extent to which the background and foreground are blury and out of focus.If I were using the photo only online, it likely wouldn't matter. But I can't use the photo for print at 11" x 17" and need to receive a refund credit back for it. Photo is: 57709418Thanks!

Hello, I was browsing stock photos and licensed a 'premium' photo by mistake that I need to return for my credits, please. Asset ID on Adobe Stock is #316067255   

Our assets seem to have depleted. We have 750 credits per month and have thus far used 177. However, according to our account page there are no credits left and there is no active plan. Our latest invoice does cover this period. I can't seem to find any support on this, unfortunately.

Can someone help me with who to contact at Adobe to get a missing receipt for stock video license purchase order? I need it to submit to my company.

Arturo appropriate my artwork.https://www.artstation.com/mjiart here is my artwork.