Questions

 I am trying to cancel the Adobe stock trial before the 30 day trial ends, but it doesn't give me the option to do so. I tried following the steps of 'managing the account to cancel the plan', but the trial is not part of a plan. I find it frustrating that there is no straight forward process to this action. There isn't an order or invoice history that shows when I ordered the free trial. None of the steps are helpful in the support page.  Is there an individual from the Adobe UK support team that I can contact or email? Where do I find them?

Hi there. I was scrolling through Adobe Stock and accidentally licensed an image. The asset ID is #399195393. Any help would be greatly appreciated. Thank you in advance.

Guten Tag,ich habe das Problem das bei mir bereits abgebucht wurde, mir jedoch in meinem Konto angezeigt wird das dies nicht der Fall sei."Es liegt ein Problem mit Ihren Zahlungsdetails vor. Aktualisieren Sie Ihre Zahlungsinformation"; so lautet die erste Fehlermeldung. Die zweite : " Abrechnungsproblem Es liegt ein Problem mit Ihrer Zahlung vor. Aktualisieren Sie Ihre Abrechnungsinformationen, damit es zu keinen Unterbrechungen bei Ihrem Dienst kommt."Ich möchte auch nicht das mir erneut abgebucht wird,weswegen ich nicht die Zahlungsdetails ändern möchte. Es hat ja schließlich geklappt. Es wäre schön wenn dieser Fehler behoben werden könnte. 

Hemos recibido un email en fecha miércoles, 29 de junio de 2022 a las 20:00, informando que la colección Pond5 dejará de estar disponible a partir del 29 de julio de 2022 por lo que se emplaza a descargar copia de seguridad de los clips comprados bajo licencia de esta colección.Al intentar descargarlos aparece el mensaje "Este contenido ya no está disponible". Esperamos instrucciones para su descarga o reintegro del importe pagado por estos clips. Saludos.

Hi,I have had the Adobe Stock monthly plan for a few years now and have accumulated a large number of unused image credits.  If I cancel the monthly charge will I retain the image credits for use? Thank you

On the license page for Audio, it would be really helpful show the title of the song.  Unless I'm missing something, you have to go to the license page, and then click through each license to find the song name, and then come back to the license page to get the license number.  This is needed when copying the license for disputes on youtube.

Same problem like many others, as I see… I just signed up for the Photoshop plan and did not realize that this means that I automatically sign up also for Adobe Stock! I cancelled this plan immediately as I realized that 36€ goes from my bank account every month and I saw that I have to pay a cancellation fee of €182, 94.How can I cancel this without the fee? Can I get back the fees for the months that I payed? I never signed up in the first place and I have never used Adobe Stock at all. I just need Photoshop and not Adobe Stock. Please help me solve this.

Hi There, I am in the process of designing premade logo designs, which I will sell on my website. Each logo will be sold once. If I want to use a stock vector image as part of the logo design, which licence do I need to purchase. Thsnks

What type of licence should i use. I want one of adobe Stock photo in my mobile game as a background, the game will be released in Google Play ane it will be monetized. There is a standart licence (free trial ) and extended one. Whitch one of this 2 should i choose ? Additionally if there is a trial and (assuming) monthly payment this means that I have licence for the photo only in this time, and after I need to stop using it ?Best regards,vvisix

Bonjour,Ca fait deux foix que je télécharge les licences des fichiers Ai de calendriers indiqués comme "entièrement modifiable via calques et texte arial".Mais à chaque fois, c'est une simple image non exploitable.Il s'agit des fichiers #399841815 et #460500308Merci de votre aide.

I'm a user on an enterprise account, and am unable to license any images. Where images usually say "license" they now say "buy". Anyone else dealing with this?

Hello, I am an architect student and have been a customer since Feb 2021. I subscribed to Creative Cloud which has been very useful and with which I am very content. However, looking back I cannot find a reason to why I would have subscribed to a paid subscription of stock images. I had no idea that I was paying more than 30 euros every month for a service I never used once and now that I want to unsubscribe from it I have to pay an additional 50 euros fee. I am very upset that I have lost so much money for nothing to a company I trust. I am asking if it is possible to be reimbursed in any way as I am sure it is obvious I never intended to purchase this subscription. Best regards, Herman

Hello!   I was needing Adobe Stock just for one project and now I would like to cancel my subscription, but there is an early cancelation fee 188 EUR. I really didn't see anything like this when subscribing. Please help and suggest, how can I cancel the subscription without any fee, it's so expensive.    

It would be nice to have the same aiblity to add audio to libraries as is available for photos and videos   [Moderator moved the thread to the correct forum]

Hi I've just accidentally bought image #468694802 (a Jpeg) when I should have bought #340084043 (an .ai file of the same image). Would it be possible to be recredited for this mistake? Many thanks Corin

What has happened to the Reuters partnership with Adobe Stock? I have been trying to find the site to search Reuters/Adbod editorial stock and just get the Page Not Found with the astronaut cat.

Bonjour, j'ai une question concernant les droits de photos pour un client. Voici un exemple :   > Je travaille sur un support de com' d'un client, qui a besoin de quelques photos > En principe je lui fais acheter les licenses depuis son compte et me donner les fichiers pour les utiliser. Là mon client est débordé et demande de voir directement.  Que se passe-t-il en termes de droits si j'achète les photos sur mon compte et les utilise uniquement pour ses documents ? (pas d'utilisation pour d'autres clients) ? En gardera-t-il les droits ?   Cordialement

Hallo Zusammen, ich möchte gerne die primäre Emailadresse von einer Kollegin auf meine abändern, aber es kommt die Meldung, dass die Emailadresse schon verwendet wird. Ich habe meine Emailadresse jetzt als sekundäre Adresse eingetragen. Wie kann ich diese aber als primäre Emailadresse anlegen? Liebe GrüßeElena

Good morning how can I transfer a photo license to my client?

I currently have an Adobe Stock account I purchased by accident. 10 assets a month. Yearly membership. Renewable on 10 May 2023. Currently, only one asset has been used. I simply cannot afford to pay for the entire course of a year. If anyone wants it, or any assets from it, do send me a message.

I've been struggling for a week now to get support from Adobe to sort out my Adobe stock licenses. I'm licenses for 10 assets per month, however when I log in it says "no Plan" Who do I contact at Adobe to get this sorted out?  [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I was checking out the pictures on the Adobe Stock and accidentally clicked the license button. I haven't downloaded this picture. Can I also get my credit back? Purchase Date: 6/20/22 License #506408399

I just licensed a vector AI file from my Illustrator library. It says that the file is 6000x2000px and 2MB, when I open the file, it is 59x33pt and unscalable without becoming completely blurry and pixelated. I went into Adobe Stock online and downloaded the file to my hard drive to see if I would get a different result, and I did not.   The file # in Adobe Stock is  422704919 (Indian Bollywood Cinema)   Please advise if this file can be made usable and scalable as a vector, or if not, can I get my license credit returned?   [moderator deleted attached original file.]

Good morning,  Is the licence that come with my adobe stock subscription allow me to use models to imply that they are patients that recovered from a mental heath disorder? Thank you,  Mathieu    

HI,I'm lost with the different license. Which one i have to buy.I want to use few adobe pictures for a magazine that i sell . I sell about 1000 copies.Thanks for your help