Questions

I have the Adobe Stock – 10 assets a month USD29.99/mo subsription. When searching for videos, it seems that most of them require additional payments of $80+ per license. Is there a way to filter out those premium videos and see only the videos that are covered buy my subscription?

I have a monthly payment plan for use of stock images and have not used them prior to Xmas and yet I only have 20 assets why should be 100 if not used any

Recently I've noticed a choice of file type for downloading when I purchase a Stock license, either an AI or jpg, with the option of setting a default file type for download. I believe my default got set as a jpg and now I cannot download anything except jpgs, regardless of whether I purchase an AI file license. Can someone direct me to where I can remove this default setting? I believe there was a location for it mentioned in the dialog box, but the box does not come up anymore. I've contacted customer service with zero help (and a whole heap of frustration)...now I'm left with a file that I cannot use! I've attached an image of the product I purchased and the product I received.

Is anyone else having an issue today with the stock website loading? I get the names of the images but they never load - not sure I can choose an image based on its name!

Like many others, I did not realize signing up for the photography plan would automatically sign me up for Adobe Stock. I need to cancel this ASAP because I cannot pay for the $29.99 a month charge. When I go to cancel, it says I have to pay a cancellation fee of $134.96. How can I cancel this without the fee? I never signed up in the first place and I have never used Adobe Stock at all. This is costing too much to keep it OR to pay the cancellation fee. Please help me solve this.

For a couple months now I have been running into the same issue where the Adobe Stock website does not work in Firefox. It does work in other browsers. Below are the things I can and can’t do. I know I am not the only one who has come across this problem (https://community.adobe.com/t5/stock-discussions/no-filters-option/m-p/12545263) but I have yet to find a solution. Things I can do:Load stock.adobe.comLogin to Adobe Stock accountDo an initial search and see about 30 results before it stops loading the image resultsOpen an image result in a new tab/window if I right click, but not if I left click Things I can’t do:Click on my user on the top rightDo any searches beyond the intitial searchIf I click on any top menu items, a white page is loadedCannot open filters panel, if I can, it is whiteVarious other button opens are “clickable” but do not perform the action once clicked I have gone through several Firefox updates and macOS updates with no changes to Adobe Stock’s b

When searching for images I don't get the 'filter' option when using Firefox. Just a blank panel as attached. Anyone else? Works fine in Safari.

I don't know why I suddenly have two Adobe subscriptions. I deliberately subscribed only for 10 stock photos per month. I don't remember taking out a second subscription for 25 images per month. I don't want the 25 images per month subscription! If I now want to cancel the subscription, I will have to pay Adobe the full amount for one year, will no longer receive anything in return and will lose all the images already paid for from both subscriptions! I can only say to this: I feel cheated by Adobe.  

Hi,First I have to say that the way to get actual support is a huge mess. I've been searching for a way to talk (or chat) with a human staff member for about 30mins now. "Real help from real people" is a joke. Now to my problem: I purchased a credit pack last week, credits appeard in my account & the billing amount was deducted via paypal. In my account it says there is a problem with my payment so I took a look at the invoice today and saw the date is september 2021?I need a correct invoice for my taxes. What I do not understand is why there is a problem in the first place, when the amount was transferred from my paypal account and the credits were credited to my account... So I'd really prefer if a human being can look into my account and tell me what's going on. And please give your paying customers with specific requests access to support.

I need to download detailed umage download history record. it must have Image download date, Image ID, license ID and my name. currently the report shows just image ID and preview. is there any way to download the record with all such details?

Hi, I pay every month but when I want to download I get error message do update my card which is up to date and I want to use my 31 credits now. I have already paid for them and if after I want to close my account I should be able to do that so please solve this at once Thanks,Annika

Hi all, ive purchased this image for a client (standard licence in Jpeg) so they can print it in A3. shes told me the resoution is too low. do i need to do something to improve the resolution? dimensions are: 6720 × 4480 thanks

Hi. I cancelled my subscription after a year and now all my credits have disappeared. I had I believe over 40 credits left from my year subscription and now they are gone. Why is that? I paid for them.

adobe stock è attivo senza mai averlo attivato, e sto pagando da tre mesi. Come posso disattivare senza pagare adobe stock che non ho mai richiesto?

Good Morning:I write because my photos and credits have disappeared. Now I can read "0 photos". I have been reading the FAQs and it says that the duration of the credits is valid for one year. However, my last purchase was made in July 2017 and the photos that I still have left have disappeared.I would like to know why and if there is a way to recover them?Thanks in advance.

Hello. I buy from time to time images on adobe stock and a recurring problem occurs, namely that on many images, the focus is very bad and the subject is blurred, except this problem is only noticed when the photo was purchased in HD and not necessarily on the previews.It would be decent of adobe to sort it out (but I doubt that's doable, adobe doesn't seem to care) but at a minimum offer immediate credit refund for this kind of problem. Do you have any solutions to offer?   Nicolas.

Hi, I would like to know, images that are named as Free and Licensed (in blue) can I use them in advertising materials, for church publication? I have read the terms and conditions in Adobe however, I still don't quite get it. Can someone kindly explain to me in layman terms. Tks 🙂

Hi, I've just joined a creative team and have accidently clicked the blue license button expecting to see some kind of popup/confirmation with detail of license terms etc, but nothing. just straight through and now I have licenesed something not needed at all! I haven't even bothered to download it. Is there a way it can be unlicensed/recredited???? Thanks in advance. Asset ID: #310258395I had read this was possible when others have made a similar mistake, but this thread is now closed... https://community.adobe.com/t5/stock-discussions/how-to-unlicense-adobe-stock-image/td-p/10369681

I have a few questions. I see that you can license photos for book covers and eBook covers. But what about inside the book? For example, if you are writing a travel book, can you licence a photo of a spot you are discussing in your book, and include that photo in the chapter?  If so, is this considered "editorial use"? Do I need to add the line for credit under it? Or can I put it in the book footnotes at the end? 

I accidently licensed an image. How do I unlicense? 

I have a standard license for an adobe stock image that I use for my business. The only place we've used it is on the cover of a baby book (our product) but then we've been using images of that baby book for marketing. Since my business is growing I am wondering if I need to upgrade the license. But I wasn't sure if all the terms still apply if I'm only using the image in a photo? Thanks for your help. 

Dear all, I purchased https://stock.adobe.com/de/images/translucent-fire-flames-and-sparks-with-horizontal-repetition-on-transparent-background-for-used-on-dark-illustrations-transparency-only-in-vector-format/306790071?asset_id=306790071and want to download it as a transparent .svg-fileHow can I do this? Thank you in advance, Best Regards,Karl

Wenn man ein AdobeAbo hat, so wie wir, dann liegt ein „Standardbild“ mit erweiterter Lizenz bei 32 Credits.das sind (gerechnet auf die 40er Packages für Teams die wir kaufen) dann je Bild ca. 230,- Euro. Das ist der 4 fache Preis gegenüber einem Einzelkauf mit Kreditkarte 63,- Euro - WARUM ????? Das verstehen wir einfach nicht. Sollen wir alle Bilder einfach mit einer Alias-Email-Adresse über die Kreditkarte kaufen ???

Good Morning, I have a big problem. I bought lots of images on fotolia.com website. I received an E-mail asking me the proof of my purchase. Unfortunately, I went on fotolia.com and it redirect me on this link where I cannot find the images I bought:https://stock.adobe.com/it/?as_campaign=ftmigration2&as_channel=dpcft&as_campclass=brand&as_source=ft_web&as_camptype=acquisition&as_audience=users&as_content=closure_home-page As they ask me lots of money, can you help me to solve this problem? Thanks

I have downloaded a vector image that is different than the preview thumb nail image. The image is basically the same however one of the main components is missing. I have checked all the layers however a layer does not exist for the missing component. Short of physically redrawing the image is there any way of getting the image I purchased?