Questions

Hola, he tenido un problema en la pagina, no sabia que habian cambiado las politicas de reembolso, ahora piden menos de 14 dias para cancelar el plan, pero este mes, solo pasaron 6 dias desde que no cancelo el plan aun, pero hoy decidi cancelarlo, pero resulta que te cobra en mi pais  S/ 515.00, lo cual eso es mucho en mi pais, pero hay algo raro aqui... yo empeze a pagar adobe stock todos los meses en el dia 19 y decidi cancelarlo hoy,  pero hoy es 25 de abril y solo pasaron 7 dias desde que no cancelo el adobe stock y segun las politicas de adobe stock, solo puedes reembolsar antes de 14 dias y solo paso 7 dias y me pide que cancele... no entiendo esto, porque no me dejan cancelar y me piden 14 dias? si recien paso 7 dias... EXPLIQUENME POR FAVOR.

95% of my adobe stock images are no longer licensed that used to be. Now they aren't anymore? So frustrating. Some are images I use frequently, and I don't to waste my quota on re-licensing them again

Anyone else having issues since the maintenance on the 9th? Ever since the site maintenance I am only able to view images and videos while not signed in to my account. If I am signed in I get a blank white page or page cannot be displayed 

 Hello, this happened when I'm trying to purchase the license of a song, do any of you know how to solve it? (I already have a subscription for adobe stock) Thank you so much!!!

I'm very confused about the Adobe Stock music licensing. I read here that it is "completely for free", but one needs to pay for packages of music? SO it's not for free, I guess. I have the Annual All-App subscription (which shows me a 30-day-trial option for Adobe Stock, after those 30 days you need to pay). Do I still need to buy a song package? I probably will not even use as many as the smalles package offers me. Are there options to buy single songs without a package?

My 10 yr old daughter wants to publish her book and like to purchase a few animal photos from adobe stock. Does this allow her to publish without restriction in selling her book? She wants to sell as pdf, digital copies online.  Even if printed it would be a few hundred copies to resell. Please guide

I accidentally licensed File # 216681196. The Adobe Stock interface isn't very forgiving, license buttons probably shouldn't be included on thumbnails. How do I get that license refunded?

I have a Creative Cloud (CC) account and used the same account to log in to Stock. I know that Stock is not included with the CC subscription; however, I can download anything I want from Stock without being subscribed.   I would like to understand what's happening and if I can utilize the content I have downloaded from Stock?  I appreciate any help you can provide. 

Hello, I purchased a 120 asset plan at a cost of £23.99 a month. I had not realised that the cost rolled over past twelve months. I aslo hadn't realised that I would lose all my assets if I cancelled my plan. I didn't know I was still paying for my plan and I ended up paying £647.73 for 21 assets.  This was my fault because I bought an unsuitable plan and did not realise that I was still paying for it but I had not downloaded any assets for most of that time and so I was clearly paying for nothing.I should have bought a credit pack of 80 which at current prices is £330. I would like to correct my initial mistake and to do this Adobe could give me a refund of  £317.73 and 59 credits (80 - 21). I think this is fair and would leave me as a happy customer but for some reason this has been impossible for the person I spoke to in the chat. I was given a number to call and explained the situation again and again it seemed to be impossible. This time the pers

Hallo. Ich möchte mein Abo von Adobe Stock kündigen. Was passiert mit den bereits lizensierten Bildern? Kann ich sie in der Adobe Bibliothek nach wie vor abrufen? Oder muss ich die entsprechenden Bilder auf meinen Speichernmedien herunterladen?    Vielen Dank für Euren Support.    Peter

 

I am planning on selling worksheets/activities on the website, Teachers Pay Teachers. It is a website where teachers can buy worksheets and activities from other teachers to use in their classrooms. If I pay for a monthly Adobe subscription, am I licensed to use the images on these products?

I am another person who accientally licensed the incorrect item. If it was just 1 credit for an image I wouldn't post on here, but it is an 8 credit HD video so I am inclined to see if it could be fixed. I accidentally licensed File: 354771143 which is the wrong format of video that I need. I was hoping to see if I could get the 8 credits returned. Thanks for your time.   

Hi Adobe, I recently purchased this stock design: FILE #:  232147752 Only to have someone point out later on that there's 3 errors in the math multiplications. 2 in the 2 times table and 1 in the 7 times table. I think the author of this design needs to have it removed from adobe stock and corrected before they list this design for purchase.

I somehow subscribed to Adobe stock- a function I do not use/have used in the past.  When I noticed the charges months later I tried to request a refund but I was told that's not possible. I have paid 180$ for a service I haven't used. Suck I guess- any further suggestions?

Tengo otra suscripción con un correo diferente del cual no tengo dato, es decir no se que correo es pero esta asociadoa mi tarjeta. ¿A que correo puedo escribir para solucionar ese tema?

License 204119181Is there any way to get a refund of that credit? I was trying to scroll the page and hit the button on accident. I tried chat but nobody responded. 

Hello,  I'd like to buy audio from adobe stock but failed to purchase it. Does anyone know how to solve this? Thank you so much!

What is wrong with Adobe Stock, its downloading library assets very very slow <15kbs ?

Chat is no help as I don't seem to find it anywhere. Looked through forum already. I accidentally clicked on licence and lost my asset in one click. Looked through here but was unable to find the chat. https://community.adobe.com/t5/stock-discussions/accidently-licensed-image-please-undo/m-p/12848607#M63244  

I used a liscense for 115448996. The preview showed a logo with two H's side by side and some other vector lines. The download I got was of a house logo..... I can't get anyone to answer on the customer service line and have waited nearly 45 minutes on hold. What else can I do at this point? I'm so frustrated!

Ofrece un stock de imagenes pero no las he podido usar, solo las aplicaciones, no me permite cargar imagenes de Adobe stock en ninguna aplicación.Que debo hacer? 

I have an annual plan (10 assets a month) since Apr 18, 2021. I wanted to cancelled it before auto-renew but it kept saying i will be charged an early cancellation fee. So i waited after the April 18, 2021 and planed to cancel it, but it still need to charge me $1140 hk dollars! I am super confused! Is it impossible to cancel then? I kept paying but I don't really use it so its such a waste.... anyone can help please? thanks!!

I've been subscribing Adove Stock 1year plan (10 assets/month) and my subscription ends on May 12th.  I don't want to renew my subscription but I still want to keep my 107 allowed assets.I tried to end my subscription but it was asking if I was okay with losing my left credits (assets).  Would you help me with this?Thank you

I used the free trial of Adobe Stock.  I kept it, allowing Adobe to charge me month-by-month. I decided that, after this month, I am not going to need it anymore.  I looked into deactivating it and I got a message that I will have to pay over $100 to cancel it (?!) How did I end up with an annual contract?