Questions

Hello, this option no longer works. I've been able to download to my computer for years til recently. Now it just saves to "my library" which i cannot figure out how to download to my computer. Is there something i'm missing? Please help if you can. Thank you Virgil

can i use adobe stock free videos on my youtube channel.

Hi there, I currently have "36 assets" available on my account, and would like to purchase a video that has an enhanced license for $79.99. I had read elsewhere in this forum that you could roughly divide the price by 10 to determine how many credits are needed - unsure if credits are the same as assets these days - but in either case it seems like I have more than enough. I pay quite a bit for this plan already so just hoping to use what I've already invested in to make the purchase. Would appreciate any help out on how to do that! Thanks so much,CC

I was licensing some templates today and my phone is on a lanyard around my neck... Well, I accidentally licensed 9 random things. Is there any way I can get my credits back? I have been saving my credits for months for a specific project. 

I tried the Adobe Stock trial but didn't find it necessary for me. So I canceled the subscription on September 20th —Or, I thought I did! There must have been a confusing step and I didn't fully cancel it because I just realized I was charged $29.99 in October and November. I'm trying to cancel it, but it's saying I'll be charged $59.98 if I cancel. How can I cancel this without a charge and get those 2 months refunded? Thank you!

I have a creative cloud license and have added Adobe Stock Credits, but I cannot redeem these to purchase images. The credits are showing, but when I try to licence an image, a pop up appears saying'Welcome Back! Now that you're logged in, please make your selection again.' I have been on with Adobe now for 3 weeks trying to get this issue sorted but I am having zero luck. Please help! Any advice welcome.

Hi Guys, Im starting up my own custom wallpaper business, can i promote adobe images in our website and buy them for ours clients to use?

Hi, I'm looking for clarification on whether I need a standard or extended license for a children's vocabulary picture book.  (Book with pictures labeled with the word in multiple languages). Will definitely be printing less than 500,000 copies.  Thanks a lot!

Hello!During exploring Stock Templates I accidentally hit the license button for theInDesign Template:Minimalistischer Schreibverkehr-SatzBy Template Depot As I don't need the template, I haven't downloaded it.How do I unlicense this template?Thanks for any help!

Currently I pay a monthly plan which has added a lot of "contents" to me, if I stop paying, lose those contents?   Thanks and I hope someone answers 😄

有料アセットを取得してから2週間ほど経つのですが、いまだに画像がダウンロードできたことが2回ほどしかありません。 画像検索をするとエラーが発生しました。後で再試行してください。と出てしまいます。 本当に困っています。。。

I have a creative cloud license and have added Adobe Stock Credits, but I cannot redeem these to purchase images. The credits are showing, but when I try to licence an image, a pop up appears saying'Welcome Back! Now that you're logged in, please make your selection again.' I have been on with Adobe now for 3 weeks trying to get this issue sorted but I am having zero luck. Please help! Any advice welcome. 

Hi, I requested a refund for a purchase for a teams 16 credit package on 19th October and was advised that this was no problem and that it would be completed in 24 hours.I did not recieve the refund or a credit memo. I called the customer service and they kept transferring me to different people who would put me on hold for 15 minutes. When I finally got a hold of someone, they said that they had passed on my details and someone would get a hold of me in 24 hours. Again, no one did.I have tried to communicate via the chat function and am constantly transferred through different people who take my details and say that an account manager will get back to me shortly to finalise the refund. Every day I come back and ask why no one has contacted me.Last week I was told there was a techinical difficulty which would be resolved soon and then someone will get a hold of me to complete the refund.I am tired of trying to resolve this issue. I am simply asking for a credit card refund for a purcha

Image preview #242506832 does not match downloaded file. Seems to be an issue that should be resolved through a "report image" portal instead of publicly posting to a community forum. First time I've run into this issue after a couple years of using Adobe Stock but searching the commuity posts I'm not the first person to run into the issue. Thanks   [Moderator moved the thread to the correct forum]

Hello, i would like to cancel my free subscribtion of Adbe Stock, but i can not find the way. I follow the instruction where is showed icon of St but when i go to the page of canceling there is only Creative Cloud to cancel, no icon, no option for canceling Adobe Stock. What can i do in this case? 

Hello! Can I use an image with a standard license in commercial email marketing? Or does that need an extended licence, or is that not allowed at all?

I need to contact your support team  my account is <REMOVED BY MODERATOR> please cancel the adobe stock subscription for me! it waste my money. i never use the image.  

After cancelling my free trial, can I still use the photos I already downloaded? 

Hello, The picture attached was accidentally purchased. We'd like to request a refund for Image # #159432541 <https://stock.adobe.com/images/woman-is-training-on-the-beach/159432541>. Thank you,   Laura Jacobs [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

I have CC subscription and i decided to try for 14 days St. Adobe now is telling me that to made the cancellations i have to pay a early cancelation fee for the CC and the St. I just made de St trial and not made any subscription. I don't need it for my work. I just want to keep my CC subscription. can anyone help me with this?Tanks a lot!Paulo 

Hi there, I have a problem cancelling my free trial month for Adobe Stock Subscription. I started on October, 16th, and tried now to cancel. But they chargend money for the trial month from me and no´w they want me to pay 196,30 € if I'm getting out of the stock subscription now. Please help! Thanks, Cyndia

Is there anyway to display more than 100 pages from a search?

It would be great if the font used in some Adobe Stock templates was identified - even better if there was a way that the .ai downloads would be linked to Adobe fonts which one could alter.

Hello,I' m trying to download this file FILE : 432547731 (Line Art Woman With Flowers. Head Of Flowers Line drawing. Flower Woman Vector. Minimal Abstract portrait female) but it won't open in Illustrator.  Could someone verify this file for me please?Thank you,Pamela

Hello. I have clicked License button occasionaly while browsing. Pity as the image completely does not work for my topic. Could somebody please help me with this issue? The file number is FILE #:  371477140Thks!