Questions

I just paid and downloaded a vector map of Scotland. It was not possible to tell from the pixellated preview, how good the quality of the country outline was. But of course, when it was downloaded it was terrible. I will be very reluctant to use Adobe stock in future for vector images as it is just not possible to tell how good they are. In this case I can do a better job by tracing a scan off my phone. The map was only one credit, but it is totally unusable so I think I am justified in asking for a refund. But moving forward, without a way of being able to see the vector outline of a vector image before purchasing it, you cannot see what you are buying. We need a vector preview feature ... even if it is in the browser.

The Adobe stock website is down!!!

Hi All, We have SSO set up for a user who is using Adobe CC. We know Adobe Stock for Teams set up and when trying to search for the user's address it autocompletes to the federated id with no option to change to the adobe id. Any help would be deeply appreciated. Fabian

I have wasted credits and money licensing these images multiple times.  How can I manually add them to the Library so I can organize them apporopriately and use them in Illustrator from the Library panel?  I just need the path to the folder.... Any help would be greatly appreciated.   (Everything Adobe is so needlessly frustrating and couterintuitive...)  🙂

Trying to get in to Adobe Stock and keeping getting this below...Anybody having similar issues?

The online webpage for Adobe Stock doesn't seem to be working at all, there's just a blank page with connection failure whenever I try to click through to Stock from Adobe Creative Cloud homepage. When I try to search for it manually (on Ecosia) it shows:   Error 503 Service Unavailable Service Unavailable Varnish cache server   Please advise on what's going on!

Hi I am also recieving an error message everytime i try to licence an image. could you help me too please?

I just cancelled my subscription and the experience was less than good (in other words bad). I told the cancellation department (yes there's a department just for cancellations) I wanted to cancel my subscription. A good customer service experience would have been "OK, I'll cancel it." However, the response was more argumentative in nature. After finding out that the reason I wanted to cancel was because I couldn't find any images I could use, the representative proceeded to “remind” me that I had downloaded 10 images. Basically saying, "If you couldn't find any images you wanted to use, why did you download images?" Then it got more confusing when he tried to upsell me, saying that he'd offer me 3 months for free. This didn't really make any logical sense as I had already told him I wanted to cancel because I couldn't find any images. He then proceeded to infer again that I was “lying” because I downloaded images when I said I couldn't find any images I could use. I had

I recently purchased Extended Licenses for two different images. I downloaded PDF copies of the invoice so that I could show my client I licensed the images for them. (I was hoping to get an actual copy of the license agreement, not just an invoice, but apparently Adobe Stock doesn't do that.) Both invoices show the wrong product number purchased...they both show a product number for an image I have never purchased. I need the invoices to show I purchased the Extended License for the correct product numbers. I contacted Customer Service chat to help me correct this, and they were completely unhelpful. The agent just kept telling me to download the invoices again. I kept explaining that the product numbers were wrong on them, but they did not help me correct the issue. Anyone else have this problem? Anyone know what to do about it? 

As stated in the title i am getting thsi with my acount. I have tried everything, cleared cache relogged and restarded the browser. Nothing seems to work and i can not contact anyone on the weekend for help.really upset about lack of support there is on weekends.

Can you please help me out with this issue?Could I subscribe an Adobe Stock license that allows me to include a picture of yours in a more complex logo to be registered as a trademark in Europe?

I somehow accidentally licensed a stock graphic. I am not even entirely sure how because it's not something I would ever be interested in. I did not download it & have deleted it from my library. Is there a way to "return"/cancel the license? ID# 211953471 Any assistance with this would be greatly appreciated!!

I licensed an AI infographic file that I thought looked great but opening it in the latest version of AI on MacPro the graphic looks horrible. I can't tell if it's something I have done? I have attached 2 images: one which is what it should look like from the stock page then a screenshot of what I get. Thanks!  

I was downloading all my purchased images directly to my laptop. I want to now add them all to my Creative Cloud libraries. I can login to my account and see all the images i have purchased but i do not see a way to select them all and "download" them to my library. Right now i have to click each image, download it to my library, and move on to the next one.surely there is a way to bulkize this process, right?

Hello ASC, I have created a logo for a client using one of Stock's vector graphics. The graphic is literally a logo with a text indicating "Company". When I reviewed Adobe's Additional Term for the Extended license, I discovered the following note (boxed in red), which feels like conflicting information.Does it mean I can't use the graphic as a logo? Even though the graphic is a logo? Would love some clarification on this matter.

Bonjour je me suis inscrite pour une offre d' essai pour télécharger des photos sur Adobe stock. Je me suis inscrite en faisant une erreur sur mon adresse mail.   J'ai payé via mon compte paypal.   Du coup je n'ai pas accès à mon mail pour activer mon compte et pour avoir un mot de passe et donc pour me connecter sur Adobe stock.   Comment faire s'il vous plaît ?   Cordialement  

I can't transfer Fotolia account to Adobe Stock.i tried login here https://stock.adobe.com/fotolia/loginand it's show this "Please contact our customer service team through this form for assistance."  

I'm a designer and I use many Adobe products and love them all but this experience has really left a bad taste in my mouth. I signed up for a 1 month free trial of Adobe Stock. I thought I had cancelled the free trial (I have multiple Adobe accounts so perhaps I was on another account OR perhaps the cancel button was removed as I have heard in some cases) but it turns out I had been paying for the subscription for two months without knowing. My bad... so I go to cancel the service as I hadn't used it at all.  I was then prompted to pay a $170 cancellation fee!!! When clicking the learn more link I was sent to a very generic cancellation page that didn't help explain anything. I then contacted customer service asking to cancel my plan. The rep I spoke to then tried to sell me on 3 months free if I stayed on my current plan... I said thanks but no thanks I have no use for the service. He is very pushy and tells me I am much better to go with the 3 months free and get somet

Dear Community, Just for sure: May I use the tracks from Adobe Stock Audio for my podcast? It will be published on the usual channels like Spotify, iTunes, etc. Are there any restrictions? Thank you for your help!

I have tried to cancel the plan and the option does not come up. I've been getting this charge and haven't been using it, unfortunately. Is anyone else running into similar probelms?

I accidentally licensed an image from Adobe Stock and actually wanted to click on another.The ID for the photo is 204953226. Can I undo this? Can you help me?

Hey there! We keep experiencing this weird bug, where licence history’s pagination won’t update the page’s contents past page 100, leaving a few hundred images completely inaccessible to us. Pages 1 through 100 work fine though. We’ve tried various browsers, VPNs and even a virtual machine without success.Any help would be appreciated!

Can I download two free standard licenses for one customer so that they can print one million poster copies instead of 500,000?

adobe won't let me cancel my sub  and have taken the money out of my banl!!

Hey, I live to buy 2-3 Pictures to design my book cover. Of course the picture will not be the reason forsomebody to buy it. So is ist enough to buy the standard license or do I need on other one? Thankyou for your help:-)