Questions

hallo zusammen,habe das problem, dass zwei meiner kunden ein und dassselbe bild haben wollen.nun habe ich dieses bild 1x lizensiert und möchte es noch einmal für kunde nr. 2 kaufen.leider wird mir diese möglichkeit nicht angeboten. ich bekomme immer nur noch die downloadoption angezeigt und nicht die kaufen-option, da das bild bereits gekauft wurde.was kann ich tun, um ein bild lizenskonform für mehrere projekte und für mehrere kunden zu nutzen?besteht irgendwo die möglichkeit, ein bild zu erwerben und dort zu hinterlegen, für wen ich dieses lizensiert habe?vielen dank für die hilfemfgmatthias klump

I pay for Adobe Stock monthly but have changed my plan to include the Adobe Stock subscription.  I want to cancel the old Adobe Stock but it says I will lose all my remaining Stock balance if I cancel.  Is this true or will it automatically transfer to my new plan?

When I replaced my preview of this file it looks really different to the downloaded image, is it just me?100916405

FILE #: 133432542I purchased the use of this AI file, but its just an image layered over a background gradient. It's missing the vectors. Is there a way to report a technical issue with an image? 

Hi, The instructions to cancel a Stock subscription say to find your plan and hit "Manage Plan." That option doesn't exist for the trial subscription, it only says "Upgrade Plan." I don't want my plan to upgrade at the end of the cycle. Where can I cancel this?Thanks

Hi everyone, I love my Creative Cloud subscription and my 10 images plan with Adobe Stock, but need to boost to about 200 a month. I don't need 350. What are my other options?Thanks,Alan

Hi All,I would like to preface this question by saying that I have already read the License Terms & Agreements as well as the FAQs, so I'd really appreciate if you did not just refer me to those pages.  I've also read other forum posts asking similar questions, but would like a bit more clarity on how my specific intentions match up with the terms of an Extended License.  I would like to make a watercolor painting of a stock photo I found through Adobe Stock.  I paint in a realistic style, so my painting would be as close to the original photograph as my skills allow.  If I intend to make prints of my painting (wall prints, or on mugs/t-shirts etc.) to sell, would buying an Extended License of the reference photograph cover me legally?  I plan to give credit to the photographer on the prints' sale description as well. Thanks so much!Nickif14

Can footage that is editorial use only be used in a fictional context with an enhanced license? For example, could I use news footage of a riot in the context of a movie about a zombie apocalypse?

Hi guys! I'm trying to purchase a stock image. When I try to purchase, I get a warning that says "Your Stock subscription has been suspended due to a problem with billing your account. To continue using the Stock service, please update your payment details." My payment details are correct, but I reenter them anyway just in case. No matter how many times I click save, it says "We’ve encountered an error processing your information. Try submitting again, or use a different web browser." I've submitted multiple times and used all the web browsers I have.I'm on deadline and need to download this. Any ideas?

Hey!The problem is that I accidentally purchased a stock photo. I'm wondering if there is any possible way to reverse the stock image I accidentally licensed? The ID number is # 172709828 and the ordering number is ADB043678070EU. Thanks!

While browsing the Adobe Stock site, the page kept jumping around, and a photo was incorrectly licensed for my team account.The File is #206114705. We don't want this image in our list of licensed photos, how can it be unlicensed?

How long does it take to get access to download images with a Team account? Our team account payment was processed last week but we are still unable to download images using the team account license. We still have to pay for each image individually without benefit of the team account access we are paying for.

Hi,I have just phoned customer services who claimed that they could not issue a refund for this image which I purchased in error: ADB043559349UKCan you please look into this and issue me with a refund or credit?Thanks,Adam

Recently got an AI/EPS file. In the past their size/quality has been decent, but as they have no file size, one has to guess at the quality, as far as I know.Anyway this was a massive collection of icons, except that the collection, when downloaded, is so pixelated and low quality that it absolutely un-usable. I'm not sure how it can be a resource stock of any kind.  I feel absolutely misled and wonder if there is a way to tell the quality on these kind of things. Other conglomerate AI files have not had such dismally low qualities, even for collections, so this was rather poor quality. File I'm unhappy with: 500 Mega set of cute kawaii emoticon face and chili pepper kawaii. Collection emoticon manga, cartoon style. Vector illu… can i get it refunded? why is it even stock at that low quality?

I work on a small magazine; 80.000 copies.I would like to buy and use images and backgrounds for differnt things in the magazine. I`m very careful about the licence so i dont use an background  or image when im not allowed.Do you have a clear exempel when i cant use for example a nice chistmas bak grund in the paper?Kind regards Anna

Hallo zusammen,ich habe mein Stock Abonnement letzten Monat gekündigt und habe noch 30 freie Bilder zur Verfügung. Unser Marketing wollte sich ein Foto aus meinem Account mit 30 Restlizenzen downloaden und lizensieren. Es gab jedoch folgende Fehlermeldung:Ihr Stock-Abonnement wurde aufgrund eines Problems mit der Abrechnung Ihres Kontos ausgesetzt.Aktualisieren Sie Ihre Zahlungsinformationen, damit Sie den Stock-Dienst weiterhin verwenden können.Jetzt meine Frage: Benötige ich ein aktivs Abonnement um meine bereits bezahlten 30 Restlizenzen abrufen zu können?Ich danke Euch für Euer Engagement und freue mich auf die Antworten.beste GrüßeTimo

Bonjour,Il m'est impossible de télécharger mes images achetées sur stockhttps://stock.adobe.com/fr/Member/LicenseHistory Voilà ce que je j'obtiensJ'ai même changé de navigateurMerci de revenir vers moi de que possibleBonne journéeOlivier

This file is corrupt and won't open: FILE #: 184755490Could we please get the credit refunded?

Bonjour,Est il possible d'obtenir les images dans adobe stock en haute définition 300 dpi.CordialementBenoit

I have a stock image I downloaded from adobe stock: Minimal Nashville Linear City Skyline with Typographic Design - Buy this stock vector and explore similar vectors at Ado… I want to make something like this: Atlanta Skyline Invitation The issue I am facing is, how do I make the skyline itself not transparent? If I put a black background on it then it all goes black because there is no fill to the skyline but when I open it in illustrator there isn't a way to change the fill for the individual buildings. Please let me know if this is possible. Thank you!

Hi SupportToday I bought a photo which I want to print to a canvas 120x90mm. Unfortunately, the quality of the photo is too poor, even though it is sold as XL 300dpi. The download is File: #171347227. The file is no good to me now.Kind regardsHenriette

We cancelled the Photo Stock but are still being charged on our credit card. What can I do about that?

Bonjour, j'ai acheté une photo sur ADOBESTOCK n°106799650Il y'a bien écrit que je l'ai acheté mais impossible de l'enregistrée dans mon ordinateur. Il y'a écrit " le téléchargement débutera sous peu" mais ca ne fonctionne pas.J'ai lu le guide d'aide mais même en me déconnectant rien ne change.J'ai aussi vidé le cache de mon ordinateur, le problème persiste.Pourriez vous m'aider s'il vous plait ?Merci

I accidentally purchased an Adobe Stock subscription during an attempt to buy stock images on demand. When I noticed the charges now months later, I immediately tried to cancel but was unable to. I never use this service. This seems implausible and is incredibly frustrating.

I have the same problem. Unable to manage my account nor cancel neither make any changes.