Questions

I just licensed and downloaded an image (File #: 92021163) that is labeled as "Seamless pattern Christmas" and is indicated as an AI/EPS file. It is also shown as a rectangular image. Upon opening this image, it is square--which is fine, if it's seamless, but it's not setup as seamless--and it's not vector at all, but some sort of clipping rectangle around an untouchable link of some sort. Totally mislabeled and misleading product.Why isn't there a link on the product page where you can report problems with an image? It's taken me 20 minutes of clicking around to get to this hoop to jump through for help, and I'm not even sure this is going to help.

I am also having this issue. Why would anyone have an image without layers? This is the second purchase that I cant use. I dont realize it until I open it in AI or PS.

I did the same thing.  I downloaded an ai file which I cannot use. The file was Am I able to get a credit?Mike215034560

Si le sujet vous semble intéressant, nous pourrons soumettre ici nos fichiers refusés avec le motif du refus. Nous pourrons ainsi donner nos différents avis. Je commence la rubrique....Motif du refus: défaut d’intérêt esthétique ou commercialErreur technique

Hello, I have mistakenly requested the image 39000043, is there any way to cancel it ????? Thank you!

I know if I have licensed a picture via Adobe Stock I may use it on my uncommercial website.To show that all pictures are correctly licensed via Adobe stock I have marked them with the text:Bild lizensiert über Adobe Stock. Bild Nummer: 31349423 (translation: Picture licensed via Adobe Stock. Picture number: 31349423)Is this allowed?Thanks in advance for your help.

Hi,I left a voice mail yesterday and tried to contact you guys. I bought the wrong stock video and was wondering if it's possible to get a refund (instead of credit). There has to be an easier way to contact support for these problems since they seem like pretty common mistakes.The order ID in question is ADB040514258Please look into this and help me out. I've bought the correct videos since then and a refund would be great on that order.Thank you.

I have licensed some symbols / pictograms (like "external Link") via Adobe Stock. Mostly those symbols are black but for my uncommercial website I would change those symbols to blue.Is this allowed?Is it allowed if I would list the original Stock license numbers on a special site?Thanks in advancePeter

Hi There... I signed up by mistake for an adobe stock account.  The reason was, I understood that I had 10 images free, as I am an Adobe customer ... Anyways...I´ve been charged last month...now I cancelled it, but it says that I´ll be charged around 184 euro for that... That's totally wrong, abusive and unfair...I just noticed when I checked my email and saw I was charged last month.I don't want to pay for that, especially because is a product that I don´t use.

I would like to purchase a number of premium images but I need an extended license (as I will be using the images as part of a product for re-sale).  I can see how you can purchase a non-premium extended license but on every single premium image I have looked at there is no option for this - I can only see a purchase a small or large image.  Do any premium images have the option for an extended (not an enhanced) license? Help! Thanks so much !

I have the exactly same issue. Want to cancel my subscription and I get an error B84942C75103D2FC0A490D4C1537358552894. I wanted to contact customer service but they are closed - they supposed to be open right now. If I can't cancel my subscription within 2 days, I will be subscribed to another year which frankly, I really don't want to. As Adobe works with subscription plans and membership cancellations is just ridiculous. If I can't cancel the subscription, I go to my bank and ask for another credit card to stop paying that - by doing that will cancel another subscriptions as well which I didn't plan, but it's rather that than having paid another year for something I don't use...

I have tried in the most current version of Photoshop CC, Illustrator and Inkscape.File numbers: 126906050    and  134421253 I have easily been able to open other .ai files from the same contributor in the past, so something is up with these files.

I have been trying to cancel my subscription over the past 2 weeks but have been unable to do so. I go through manage plans, then cancel, and select the reason, but after I continue it issues me with an error. At first I thought it was a typical error so thought to try again later, but it keeps happening. I was now charged for another month I do not need.

Hello,I would like cancel my ADOBE STOCK MEMBERSHIP.Can you please, told me how I can do that,Thank youMarion

ive accidentally let my Adobe stock subscription run on for too long, I have something like 30 credits I've not used.can I cancel my subscription but keep these credits in my account for use in the future or do I have to keep paying and collecting more? Thanks.

Hi Twarita,I also accidentally licenced this image:# 7294946Is it possible to reverse this?Thanks,Gareth

I downloaded file #216693873 and even tried file #216693866 they download but neither one from this series will open.

Stop charging me for this service as I do not use it!!!!!How do I find that out?

I came here for this exact same reason. Apparently I ended three months ago but I received no notification of a renewal now I'm paying more each month. No notification. I ran a search on my emails and I haven't received anything from Adobe since I initially started up this service.

Hi Twarita, I have done the same thing (I have taken over the person responsible for managing the subscriptions, so I tried to change the contact email address. As my own email address was already in use with an Adobe account, this has led to me purchasing 2 licenses).I would like to delete on subscription which has not been used, please advise how to solve this? ThanksCraig

Attempting open Stock file # 135980533 without success. I have downloaded the file several times, logging on and off, clearing cache, using different browsers, different computers, directly via the Library panel in AI etc.... no success.I get the following error from AI>Additionally when I do get a version open (partially) the entire file is not present - looks more like a previewHere is what is shown in Stock website:This is what it looks like when finally opened in AI (basically ignoring the error) ... the entire file is not loaded and available.Can I either get a correct file or credit?Thanks,Bob

I just downloaded 3 different images, 2 of them worked as normal but the third downloaded as a blank file (just a white page.)I then proceeded to select "open in photoshop" to see if this might work, but it said there was an error, the file could not be downloaded and I should check my network connection.My network connection is fine - I was able to download other images without an issue. Any ideas? Thanks.

Hi All,I have a mini-game project for a client (not a free game, but a small game) where I will need multiple small assets. Rocks, textures, grass, flowers, trees, isometric buildings..... a huge amount of assets. I am going to buy some animations from other sites also.The issue is - if I buy so many assets with an Extended license each, which is required for a final work that will sale, it will be a bankruptcy, no one will pay me this, it will get bigger than the budget for the entire game.My question is, why with a Standard license it is not allowed to use separate assets for commercial projects, which do not have big distribution. No one of these many licensed assets will not be the main value of the final work.It is not the same like to buy a complete design for a poster or a t-shirt, where the complete design is the MAIN VALUE and is used unchanged for a commercial distribution. I understand that in such case an Extended license is needed.But how to buy only a piece of rope for 64

Adobe Stock advertised to allow downloading 10 'resources' each month. As I specifically needed video footage I made sure it was included. I checked product description and it said pictures and videos were included in the 'resources' to download. After I subscribed to the yearly plan I found out that videos are not included (they need extra payment) and I can only download pictures. Because I do not need pictures I wanted to cancel the plan, but I could not, because I had to pay for the first month of something I have not used at all and that was sold to me with a false description. So I made the payment but still cannot cancel subscription because they want me to pay some penalty for canceling the yearly plan I do not need and I did not buy - I paid for video footage offered to me and got pictures instead. I am disappointed and I want my money back and subscription canceled.

I'm trying to cancel adobe stock and it won't let me. Help! I don't want to get billed for another month.