Questions

I have a very specific question that relates to license transfer to clients - I am a freelance designer working for a client (Client 1) who is coordinating marketing material and a website for another client (Client 2). Client 1 has asked me to (1) purchase an extended license for a photo (not an editorial photo) through Adobe Stock, (2) edit the photo, (3) give them the edited photo to be used on a website and a brochure for Client 2 and (4) charge Client 1 for the cost of the license. As I understand, I can transfer the edited photo to Client 1, as long as I get written consent to follow the terms and to only use this photo as part of this work. What I am not sure is:- can I charge Client 1 for the license fee?- can Client 1 send the photo to subcontractors to be used in brochures and a website for Client 2?- am I doing anything wrong?This is all very confusing, any help understanding this all would be greatly appreciated...

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Could Adobe please revise the results for search terms "mental retardation" and "retarded" in Adobe Stock?  The current results yield an awful lot of deeply inaccurate and offensive depictions of people with intellectual disabilities.

Ive payed for the £10 bundle and I cancelled after 2 months.It said I had 19 images left after I used one image.I log in today and now its saying I have to subscribe again?Where are the 19 images I have paid for?

I have an Adobe Stock subscription activated without my consent. I had simply accepted a temporary free trial but I never signed up for a subscription. So I find myself with two monthly invoices even though I have never downloaded any photos. Al momento ho inoltre un abbonamento piano Fotografia Creative Cloud che comunque uso.

Hi there,I have 9 video clips I want to get through Adobe Stock that will be used online (client website, YouTube and LinkedIn) and also at external conferences and internal sales meetings, do the costs on the website cover this? I can't see anywhere to confirm it will cover this usage.Thank you,Erika

Hello- I do realistic drawings and paintings, and often use photographic references. I'll have a photo on one screen and then use a Wacom tablet and photoshop on another screen to do an original work on. This has been a hobby until now, but my skill has improved to the point where my drawings look enough like the photo reference that the photo could be recognized in my otherwise original drawing. I'd like to be able to find work as an artist or create pieces to show and sell.If I was to purchase rights to a photograph using Adobe Stock, and then do an original realistic drawing while using that photo as a reference, would that be enough to use my original drawing in commercial work such as an illustration or say printed on a t-shirt? Or to sell prints or hang in a gallery? thank you-

Ok, this must be a joke. Adobe decided to triple my monthly subscription without so much as an email. I already have available downloads in my account, so I don't need to pay for new ones at triple the price until I use the ones THAT I HAVE ALREADY PAID FOR. They are telling me that I can only cancel my subscription and lose all my credits WHICH I ALREADY PAID FOR. This has to be a joke, this is not my first subscription based service or even my first subscription based stockart service and yet they can't do what all the others are able to do? I should be able to PAUSE or SUSPEND my billing and still be able to use what I already paid for. Please confirm that Adobe doesn't have the worst customer service I have ever seen.

Hello, Adobe I have a question when will I get my refund. I submitted the  refund request on Sunday and I would like to know how much longer I would have to wait. Take your time Adobe I know you probably have a thousand people trying to get a refund.                            ~Thanks for your time

Help - I can't cancel my Adobe Stock and it keeps charging me

Hi there,Does the standard license for video stock allow me use the clip in more than 1 project?Thanks you in advanceOonagh

I signed up from Adobe Stock 30-day trial - Get 10 Stock images free. | Adobe Stock ​Nothing in my plan indicate that I'm on a trial. In "Plans & Products" it says that "You'll be able to manage this plan shortly."It has already been 8 days and I'm still not able to manage my plan.

Gentile SheenaMi spiega come è possibile che in meno di 1 mese di prova gratuita io abbia già la fattura? Non è passato 1 mese ancora, ma non riesco a disdire quella prova gratuita. È come fosse già scattato l'abbonamento annuale!! Come è possibile? Come posso fare?

I need 7 Adobe Stock photos. Should I buy them outright or subscribe to a plan? I really never use photos maybe once per year so a plan subscription seems an expensive waste that I can't afford.

I have the same issue - I don't remember being notified about this and I'm now trying to finish a job and wasted an hour trying to download a single image. Single image stock image downloads were a fantastic service. Were Creative Cloud members notified it was no longer available?

Hi,I bought a photo but the resolution expressed 6000x4000 does not correspond to the reality 2.6mp about, moreover the second time that the downloaded, the same image, has a resolution of 3.2mp as I do to have it with an acceptable resolution? at least 8 / 10mp?the photo is: AdobeStock_101348888

Hello,I opened an adobe stock images account for a uni project I was working on however there weren't any images that suited what I needed so I cancelled the subscription without downloading any photos or at least I thought I had as I've now been charged without ever actually using the service. Would it be possible to get a refund for this as although I am a loyal Adobe customer I never actually used the Stock Images and actually tried to cancel the membership. Thank You in advance - Kalum

I have no option in my account to end the subscription and the chat seems constantly closed, help please

I also have this problem. Was certain I cancelled the subscription but now I’m being charged. Can’t find how to contact Adobe.

I am astonished.I did cancel an ADOBE STOCK subscription on 4 April by paying an extra 30 euro and now I found out that on April 27 I was charged again for 36.59 euros!What is going on here?Stefano

Tried to access my library in Adobe Stock today and got the message Could not load libraries. It was fine yesterday.

Image FIle (AI/EPS): 147450484.  I'm trying to use in InDesign.  Placement box has "Transparent Box" checked.  Shows up the same way in all Adobe apps.  Here's a big clue.  When I open in Photoshop and use the hue/satuation adjustments to reduce the lightness all the way down, I see the grid that you see in the image, but behind that, I can see what looks like the real Transparency Grid.  I'm on the 3 images per month plan which means no customer support.  If there's no solution for what appears to be a bad image, is there anyway to return the license and get a image credit back? 

I have the same issue, can't unsubscribe the trial plan for stock photo and was charged for 2 months already. how can I unsubscribe the adobe stock photo monthly fee

Buongiorno abbiamo effettuato l'acquisto nell'ordine in oggetto dell'immagine n.145677929 dopo averla scaricata in formato esteso all'apertura della stessa risulta sgranata e non utilizzabile potete indicarci cosa possiamo fare ? Grazie [email removed by moderator]

Just spent an hour chatting with Adobe stock. I realized that they continued to bill me 3 months past my cancellation of a one month trial. At first, they offered to give me three more months for free. I didn't need that. Back and forth, finally they said they would cancel all my payments but I wouldn't be able to use the photos. Since it was the only option I reluctantly agreed, but now I have to take down my website. I'm very sorry I chose to use Adobe Stock. I've noticed many who've had a similar problem, did anyone get a better result?