Questions

Same situation here. Please cancel my plan also. Thank you.

I signed up for a month trial of premiere back in january... I paid 29.99 for the month trial.. I wanted to use it for a month and I did.. then I traveled to other country.. and I realized that adobe had been charging me all these time. I'm really mad. And I want my money back.

Hi,I just purchased one Stock Footage but I wasn't able to choose the Extended License for it. Instead it says Enhanced Licens which I don't think allows us to use it on the TV-commercial we picked it for. How can I change the license to extended? twaritar3263062

Hello! I am wondering if a Production Company is allowed to use Stock Footage in a TV commercial or if that requires something more than the "extended license" on the footage. Grateful for any help!

Hi, I bought the one year CC products with the student plan. I know I graduated from the college however, the plan have to finish on January 20th, 2018, because I bought the plan on January 20th, 2017. If it had to finish (or canceled) because I graduate from the college, you guys have to return the money back. I payed $406 U.S dollar for one year plan. Why is it canceled? Please return the money back you guys have to give me a permit to access until January 20th, 2018. Thank you.

good morning,images in adobe stock photo may contain text.is it possibile to find images with a specific text language ?thx.

I'm having the same problem can someone help me

Hi, I accidentally purchased a photo twice. How can I remove the second photo?It's really much too easy to buy something in your system. It's just one erroneous click and you buy the thing you don't want. The system should ask before buying if I really want to buy it.

Alright, so I'm having issues with Adobe Stock. Every time I go to download an already licensed image it no longer gives me the option to save it to my computer. It only saves to my creative cloud libraries. I selected to open in Photoshop, and it doesn't. I select to save to my computer and it says "Saved" and a pop-up next to the saved says "Saving..." once those go away, it didn't do either of those things.I followed everything on this web page: Unable to download Adobe Stock images, but nothing worked.

I've licensed an image but it won't allow me to download it.I've since used another image and don't need it anymore.How do I get the image re-credited to my account as I was unable to use it?

Is there any way to confirm who purchased two of my photos? I have discovered that one is being used on a best selling paperback book and the other on the back cover of this book. Thanks,Christy

1.  Hard to believe after the monthly fee I am charged yet even more for a stock image.2.  Why can't I buy just one?  Isn't the monthly fee enough already?3.  When I go to stock, it says I can get 10 free images.  How?

I have attempted to download images I have licensed on two different computers, using both Firefox and Edge on each.Every time I select an image, and click "Download" under the Save to Computer option, I get a spinning wheel, and a confirmation it is licensed in the top left hand corner. I do not, however, get a download. It does not show up in my downloads, it does not show up in my Creative Suite folder...If I select "open in AI" (I am downloading vectors), same thing, but I then get a prompt saying I am not signed in to Creative Suite.Both times I have used computers which are both signed in to Creative Suite (in fact, one I updated both the Creative Suite app, and Illustrator, and made sure I was logged in).Please advise.

bonjour ^^ Aprés plusieurs tentatives, je n'arrive pas a retrouver mes ficchiers envoyé par ftp à abode contributor Ou eest ce que je peux les trouver afin de mettre mes titre et mots clé ? Merci

Hate to bother y'all I tried to search for a place I could get a 1-on-1 with this matter, but I ended up here, so here it goes:-I was a hasty dummy. Can I get a credit back, please?

I subscribed for 10 x free stock images, none I downloaded onto my pc.  I selected around 5 and downloaded them into the Libary section.  The following day the account says I have 0 items in the Library where it allows you to save pictures and the Licence history section says well, I have no history.I've been trying to get in touch via the online Customer Service but I can't get through too many people waiting and I'm really frustrated.Has anyone experienced this?Is there a customer service number and email?ThanksKelFrustrated user

What's the difference between Popularity and Downloads in the sort option?  I would think Downloads will show the most downloaded photos.  But then how is Popularity determined.  Feels like I'm missing something very basic. Thanks!

I have changed my email address and I don't know how to update it with the new email address

Hello, I bought a stock one year pass. every month I will have 10 images to download. and it will be rollover to next month, but when it finished the pass,  every thing disappeared. Why?

I've licensed file 54475826​  but am unable to download as the file is showing as damaged. This is the first time this has happened. Please help

Can I submit the same photo on both fotolia and adobe stock?

I was under an individual plan last year and this year my company purchased a team subscription to Adobe CC.  My Stock purchases were still going to my individual account for a while. Now it looks like all my purchases got sucked into my company's Stock plan.  So I can't find most of the images I purchased as an individual and can no longer download them.  I looked today to download a previously purchased video and it says "license again and download."  I already paid for it and have an invoice.  How can I regain access to the images and videos I purchased under my individual plan?  i have invoices for them all. 

I downloaded an image in JPEG, but I need the vectorized copy of the same design. Do all images have Ai version as well? If so, how can I download it?Thanks.

Hi,I just got Adobe Stock, I accidently hit licence for this file: pull up color - image | Adobe Stock How do I reverse this if I haven't used this image at all?Thanks,

After a anual renovation, i loose my 21 credits for stock photo.Aditional notation: 7 month ago i cant cancel a montly renovation, but my credit card expire and then i dont have to cancel de renovation.